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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Plan increased from 15 to 18/month without notification or notice or changes in data.

I have the same question. Why were my plans changed without my permission?

Access

Trying to.access father's account but he can't remember his email that he registered with How can I get it

unlock my old phone

Hello,I would like to give my old iphone to my mother, but need to have it unlocked. Is that something Public Mi

Renew my subscription

Using the *611 dial service what do they mean by the 4 digit account pin

wifi calling

Can I do wifi calling on Public Mobile?

Trouble with adding US Roaming.

Trouble with adding US Roaming ... again.Can't get past the "Deduct" option after clicking "pay 1$".

Make a payment

I want to make a payment please for my accout number: 1000000xxxxxxxxxxEdit by Dunkman: removed personal information

Number transfer

Just got a new iPhone and transferred my number from Virgin to Public. Got the Virgin message and replied Yes. Then public mobile sent me a text saying that my number didn’t get transferred. But it’s working fine on my new phone and also on my old on...

Resolved! My account

How do I contact rogers telecom to check why a number transfer request is being held up?

Resolved! Did I complete the port or just lose my number?

I activated a random number with Public Mobile and eSim. I initiated a transfer of my phone number from Koodo Mobile.While Public Mobile app was 'spinning' and in process, I received a text from Koodo, and thought, "I'd better get that." It was aski...

Resolved! Plan increased from 15 to 18/month without notification or notice or changes in data.

For the last month I was charged 18/month, whereas the previous month it was 15/month. On the subscription page, the 18/month plan is 1G data at 4G and I already ran out of data 500mb? Why is that? What's going on? Cheating the customer? Is this bad ...

Resolved! Port from Koodo postpaid with eSim and sim.

I don't really understand eSims. If I sign up with eSim and port my number from Koodo postpaid, can I switch over to a physical sim later?Also, does the eSim allow me to have a local number as well as my out-of-province ported number?TIA!

Payment transaction record

Hi I switched mobile providers and I need a record of my plast prepaid payment. When I logged into my account and looked for the payments link there is no link available. I believe it’s because I am no longer a member. Can customer support send me my...

Credit Card Charged $22.60

Im trying to find out how my credit was charged. I don't see it on my account page

Not received sim

Have purchased a subscription plan and sim on December 3, but haven't received the sim yet. I was told that I would be receiving it within 4 business days. Kindly provide details on delivery and also whether my subscription will be active during thes...

cancelling my credit card on my file

How can I cancel my credit card information card on file permanently? i will call in each month before the renewal date with another card to pay

Galaxy A50, 'US 5G Talk/t\Txt/ 50GB data' add-on did not work for within-US Talk/Calls

Apparently the A50 supports 4G, but, recently I was unable to make a crucial within-US call with the add-on (but was able to access the internet). After the crisis had passed and much googling, I deselected AT&T which for some reason the phone kept s...

Resolved! claiming reward date against billing date

If I claim my reward so that it will appear on my next billing date.How many days ahead of the billing date should I claim my reward?

Accidentally subscribed add on

Hi, I recently joined public mobile service. I was just looking at different plans and accidentally purchased a new one even though I already have an active plan on my number that I recently purchased and the cycle is still active. Could you please h...

cant access my account

I am a subscriber and i tried to log in, but once i did it says i don't have a subscription and it asks me to resume activation or go to log in page.What is going on?

can't activate my account

I can't activate my account. I do not have a phone number to receive my verification code.

Can’t log into my account

I need help but not sure how to get it. When I log into my account everything is blank. My email linked to my account no longer exists so I do t even know how to reach a service agent.

Over charged

At the end of my billing cycle I changed my subscription. Then I was billed for my old subscription and new one. How do I get a refund for one if them

Agent stopped responding

I really need my phone number back they verified my identity I gave my new sim card number and now it's been 6 hrs without a response why is it suddenly taking forever? Public mobile customer service is awful

Why won't my phone accept call forwarding anymore?

I got this number to have as a work phone, it worked until yesterday and today, now when my work tries to send the call forwarding to my phone number, they recoevw only a busy signal. The phone number itself accepts phone calls from other numbers wi...

Resolved! Phone number not associated with phone

Hello,I switched over from bell about 20 days ago and was told this message would leave on its own…“This number is registered to your Apple ID, but is not associated with this phone. You can keep using the number for Imessage and FaceTime until it ex...

Expiration of Subscription & Processing Errors

Hello,Not sure if these issues are connected or if I'm just missing something that I need to do. I have been attempting to fix this myself over the last 3 days. I got a text message from Public saying my account has been placed on hold due to an unre...

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