Community

Cannot make/ receive phone calls

Hello, I change from kodoo to PM this Sunday. I could phone my voicemail on Sunday no problem, I even set it up.Today(Thursday) I wanted to make a phone call but it was impossible. I can't receive any call either or call my voice mail. Texting works ...

Did Public Mobile get rid of US Data only add on?

I used to be able to get 250MB or 1Gig of US data as an add-on for $10 or $15. Now I can only find $30 that includes data with Talk & Text. I really only need data.Did they get rid of those plans?

What is the best way to use my points?

App does not open

When I click on the home screen to open the app, all I get is a black screen. Why won’t the app open? Nor does it open from the App Store (iPhone).

where to buy giftcard / payment voucher in Toronto / GTA ?

can anyone confirm actually seeing giftcards / payment vouchers in Toronto / GTA -- preferably in North York, or York Region. I regularly buy my PM giftcards from Longos, but can't find them anymore.i looked at the new list of locations (https://www....

E SIM card

Today I have changed my phone and I was trying to transfer my e SIM card but was unable to do it so what to know how to do it in a new phone

Phone Activation

New phone, new SIM; when does the SIM get inserted into phone after I was forced to select a new number?

I need to update my credit card information ?

How do I update my credit card information?

Switching from an account with two lines

Hello,I currently have an account with Bell that has two phone numbers, one is mine and the other belongs to my partner who is still paying her phone off. If I transfer my phone number will it only remove my number from the account and leave hers unt...

How to Port numbers (Maintaining the account)

Hello , I have 2 numbers on my name.One is with Public mobile and one is with Rogers. For Rogers I am in contract.I want to swap numbers without impacting accounts. Don't want to disturb current plans or accounts.Is it possible, if yes how ?Before - ...

number no longer working

I helped a family member change their phone number and account from Rogers to PM a few days ago. We ported the number, We answered "yes" to the rogers text message when we received it,  everything worked for a few days. And today his phone stopped wo...

DOUBLE CHARGED

Just changed to a new subscription of $29 ULCWUS by instant payment on January 5th 2026 when the public mobile is about to automatically charges based on previous subscription of $25 ULCW. However, to my great surprise, I found today the public mobil...

Number transfer

Yesterday,I received an SMS from my previous provider to cancel and I confirmed yes yet when I contacted them today they said I was still connected to their service and that my number had not been transferred.

Stolen iPhone (eSIM) — need to suspend line + block eSIM re-issue / SIM swap / port-out ASAP

Hi everyone,My iPhone 15 Pro Max was stolen while traveling (Tulum, Mexico). My Public Mobile service is eSIM only (no physical SIM). Since the theft, I’ve received unauthorized password reset attempts (e.g., Instagram), so I’m worried someone is try...

garble noise

Hello, I have a new phone and it did it with the old one. I can hear people of, but they keep hearing me cut in and out

Can't Log In

Hello,I am trying change the card my payments are on. The website says it's down for maintenance:From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily...

Porting not finalized

Hello,I am porting my number from Bell to Public Mobile.Bell has already released my number.I never received or scanned an eSIM QR code.My line has no service.Please issue a new eSIM QR code and complete the port.

Lost phone - SIM Change

I lost my phone so I’m trying to change my account over to a new SIM card. My issue is that I can’t do this without logging into the account and when I try logging in it sends the 2 factor authentication to my old phone number which is lost. Is there...

Subscription and service

Mysubs is active but I can’t use my phone at all 

Porting Issue

I signed up for an eSIM card for my account and received a message that there was a transfer issue due to incorrect ESN/MEID. Trying to find out how to fix this issue as I was not contacted by Public Mobile

Can’t make 1800 call

I can’t make 1800 call again! Pls help!

Service

My data does not work right half my apps don't work and half work, I need this resolved please put me in touch with someone! 

Plan Cancellation and Refund

Decided not to go with Public Mobile. Please refund/credit the initial payment of 45.20.

Add phone

How do I add another phone to my account

Cancel and transfer number

How do I contact an actual human being to help Me transfer my number and cancel my Public mobile account? 

Payment by Credit card

I am trying to make a payment by credit card and it won't go through.  Is the system down???

no tracking number for sim

I paid 44 dollars on Jan 1 and no update or tracking number for sim

Data service issues

I was in Princeton British Columbia last night January 6th and I had voice call service working text messaging services working but data was not working it worked for a while and then at midnight it just stopped working fortunately I was traveling an...