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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11094 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Error: Phone number not eligible for port

Hi, I moved provinces and took a new plan when I moved here, so I changed numbers altogether.However I am now wanting to come back to Public Mobile. I have re-subscribed to a plan, but keep getting the same error when trying to port over from Telus. ...

sapphiresky by Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 0 Bravos

Expired Credit Card notice

Help! Get texts saying my credit card will expire but it just got renewed. Don’t know how to update. I’m old and confused lol. Really not user friendly at all 

Old48 by Great Neighbour / Super Voisin
  • 263 Views
  • 5 replies
  • 1 Bravos

@CS_Agent , No service

@CS_Agent Hello I need support for my number.I was out of country for a year and while outside, my credit card was cancelled. Due to which my payments were not going through and I suspect my Public Mobile number got disconnected. I came back, but I'm...

darkblood by Great Neighbour / Super Voisin
  • 251 Views
  • 6 replies
  • 0 Bravos

Renewed sub twice, how to get a refund.

Hello, I renewed my subscription and changed my plan today. When I clicked the change plan and renew now button I got an error message saying I was not connected, so I relogged and did it again, turns out despite the error message the first change pl...

MyNameIsDamon by Great Neighbour / Super Voisin
  • 211 Views
  • 5 replies
  • 0 Bravos

12 months payment history needed

Hello.....for our immigration application we need 12 months of past bills to prove our address. We could only download 4 from our online account. How can we download more of them please?

SAGI by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 1 Bravos

How to cancel phone of deceased person without access to phone

Hi,I've been trying to cancel the phone of a deceased family friend that I helped take care of. The person is no longer with us and her phone that I was paying for got lost in the whole move of things.I paid and created the phone so I have access to ...

BradH123 by Great Neighbour / Super Voisin
  • 373 Views
  • 8 replies
  • 1 Bravos

Resolved! Multiple phones on one acct

Can you have more than one phone on an acct or is each phone a separate acct.?

MFW by Great Neighbour / Super Voisin
  • 197 Views
  • 3 replies
  • 1 Bravos

Unable to receive texts or calls from android devices

I've been unable to receive any calls or texts from account verification services including from Public Mobile although I received a text from 611 thanking me for calling IVR.I do have a data connection, 5G is working as expected and Public Mobile 5G...

David5000 by Great Neighbour / Super Voisin
  • 250 Views
  • 3 replies
  • 0 Bravos

Resolved! Signing up for the the 90 day subscription option

I am attempting to signup for the 90-day 4G plan at $35 a month (currently at $39 a month), however the only option I am given is for 60G at $102 per month. Is this a glitch? Hoping someone can assist as the chatbots aren't very helpful and I'd reall...

sapphiresky by Great Neighbour / Super Voisin
  • 179 Views
  • 2 replies
  • 0 Bravos

4 digit code

I can’t log into my account, I dial star 611 and don’t remember my 4 digit code and my phone is down cause my credit card expiration date expired . I can’t find what to do to pay or get my 4 digit code HELP

Guy-stm by Great Neighbour / Super Voisin
  • 205 Views
  • 3 replies
  • 1 Bravos

Data Usage - iPhone - Cellular Data - System Services

Hey everyone This is the 2nd month with Public Mobile account, with an iPhone and though I have switched off everything in Cellular (No Wifi Assist, no applications other than iMessage, which is set to SMS mode) & we have really good Wifi in the hous...

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DBG by Good Citizen / Bon Citoyen
  • 592 Views
  • 10 replies
  • 0 Bravos

Data

Got an SMS that I used  100% of my data whereas I use my wifi most of the times. What am I doing different that I have used all my data when I have been doing the same thing for the last few years? 

Terrza by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 1 Bravos

need help activating sim card

I keep getting error messages. Is there anyone there who can activate the sim card at your end so I can subscribe?

deyanne by Great Neighbour / Super Voisin
  • 285 Views
  • 7 replies
  • 0 Bravos

US Coverage not working, disconnects 95% of the time

Paying for the US and Canada coverage planNYCPixel 6The data does not work at all which is incredibly frustrating. None of the instructions provided by the support bot worked including resetting my network settings, adding APN, turning my phone off, ...

nickc158 by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 0 Bravos

Data usage

Why is my data all being used while I sleep (connected to wifi)

Nyah by Great Neighbour / Super Voisin
  • 220 Views
  • 6 replies
  • 0 Bravos

Getting new Sim card

Please note that you do not have to go any third party website to purchase a sim card.  You can do that directly under your account through PM in your account and it will be mailed to you in 2-3 business days tops. That is how I purchased mine last m...

Sansan by Town Hero / Héro de la Ville
  • 155 Views
  • 2 replies
  • 0 Bravos

New Sim/Phone number cannot verify text

Hello,I've activated my public mobile sim and set up a new phone number, subscribed etc. But I'm stuck on the last step which is to verify my phone number with a text msg. It says a text has been sent to my phone but I haven't received anything, trie...

ISMAT by Good Citizen / Bon Citoyen
  • 281 Views
  • 8 replies
  • 0 Bravos

authentication

Please help stop the two way verification when signing in.... the bookkeeper has to hunt for a verification code to log into account for invoice. Pm is not recognizing computer on log in. 

Inclusive by Good Citizen / Bon Citoyen
  • 146 Views
  • 3 replies
  • 1 Bravos

Cant log in to my account because I lost my phone

Contacting on behalf of my mother who has lost her phone.  Tried to log into her account but cannot do so because verification number is sent to her phone, which is lost.Is there anyone I can contact?  The chatbot is completely usesless on this topic...

Ella7 by Good Citizen / Bon Citoyen
  • 257 Views
  • 7 replies
  • 1 Bravos

Login issues

Hi, I am needing to update my payment information but I can't get in my account to do so.  I tried to get in but it wants me to setup a new account when I already have one.  Please help!

TinaBranton by Great Neighbour / Super Voisin
  • 163 Views
  • 4 replies
  • 1 Bravos

SOS

My phone is showing an SOS and i have an e sim card. Ive cancelled with previous provider. i cannot call 

Diana23 by Great Neighbour / Super Voisin
  • 120 Views
  • 4 replies
  • 1 Bravos
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