Community

Activation issue

Have bought and installed a physical sim card along woth the purchase of the vouchers to correspond with plan wish to use but am not using any credit cards of any kind without any solution seeming possible.@CS_Agent 

Resign my contract, without having submited my new SIM

Hello,I’m new to Public Mobile—so new, in fact, that I haven’t even received my SIM card yet (even though my account has been created since October 2024, and I’ve been billed since then).Since I haven’t received my SIM card, I haven’t been able to ac...

Data and text

Why is my data and texting not working.  What could be the issue?  I've done everything the bot said to do

One account for two phone numbers

my iphone

why will not my Iphone start

Dominican Vacation

im traveling from Canada to the Dominican Republic, Are there any options or add on plan's to be able to use my phone while there  

55 Dollar 100 GB Plan

Hello,I have the 100GB plan, Does my data run out at 100GB or just slow down?Thanks,Nate

Minutes calls

My plan has unlimited calling and texting in Canada and yet I can’t call out or receive calls why.

International plans

I am travelling internationally to Barbados for 2 weeks.  Where are the add on plans ????  I will change to another provider , I have been told n this app for an hour now, and it’s taking around in circles. 

using two sim card with the same number

I want to get another phone and would like to use it with the same account, can I do that?

No incoming call

Hi everyone, I just recently port out my Rogers account two days ago and become a public mobile user. However, I have not been able to receive phone calls, but I can make calls to others. I tried following the suggestions here - turning on and off th...

using data

I'm not sure when I am using Data that I paid for in my plan. Do I use data when I use my plaan as hotspot, do I use data when I watch YT videos? Last month's usage when I checked I used only 0.05% of the data allowed in my $30 plan. Feel like I'm mi...

canada usa roaming voice calling not working

I switched to public mobile for the canada us calling plan but now that i'm in the us my phone only works for text and data. I have a Samsung a12 phone. 

want to cancel plan

Hi I pay for Canada and US minutes, but  always get "you've used up your minutes" message . Odd, because I v'e been able to dial to the US for a couple of months. We have 2 phones. Service has worked great for years. My husband has the basic plan. I ...

Updating eSIM

Hi, last night I bought a plan with you guys, wasn’t to familiar with the eSIM stuff yet I noticed in my settings my phone has and IMEI and IMEI 2, I only put the first one in when registering not knowing IMEI 2 needs to be used to eSIMs. I don’t kno...

Payment Processing Error When Trying to Renew Plan Subscription

Hello Public Mobile Community,I'm reaching out regarding a persistent payment processing issue I'm experiencing while trying to help my mother renew her plan subscription. Here are the details of the situation:The current plan has expired and require...

Help paying a account

My husbands phone normally renews on it own. For some reason this month it didn’t. I don’t know the 4 digit pin to make a payment on the phone. Or how to login online 

Need to change email address

Hi, I joined Public Mobile with a work email I no longer have access to. I still have a Public Mobile account/phone number, but can't sign in because I cannot access my email. Thanks

Call Forwarding

When Call Forwarding is active can a text be forwarded to the new number?

VoLTE - Not showing in settings of new Android phone

Hello,I recently got a new Xiaomi 13T mobile phone. I have been unable to activate VoLTE. I have followed various instructions including entering the phone codes *#* etc. When I go deep into the settings it shows "not provisioned' and I can't seem to...

unable to attach pics in text messaging

I receive an error message saying cannot send message now, too many unsent multimedia messages whenever I try to send a pic.  Does anyone know how to fix this issue.  Thank you.  My plan is $25/month it includes:10GB dataunlimited Canada wide minutes...

Error Message

I received an error message after completing my signup. I am transferring my existing number from Koodo. I did not receive a sms from Koodo. Public  error message instructed me to contact support. I am in a support AI loop.

Data add-ons expire after 30 days.

Before Data was not expiring, now we can see that you say "Data add-ons expire after 30 days.", I would like to understant why this is the case? I can understand in the case of buying milk; this can expire but Data does not expire. I'm a longtime loy...