Community

Texts

My texts won’t send.  I keep getting a text message saying I have to add my phone number birthday my phone won’t let me.  I did get codes to access public mobile

Roaming over Ice Wireless

Hello everyone. I've recently wound up in the North for work. I've been here 5 days and have 5 bars signal with the network carrier being "Emergency Calls Only". The local carrier is Ice Wireless and Wikipedia tells me they have a roaming agreement w...

Where to get Public Mobile vouchers?

I just wondered if anyone has purchased a Public Mobile top up voucher and if so where they can be bought. Thanks in advance for any help.

4G 20GB plan for only $27

I received an offer as below but every time send yes, get reply sorryoffer should end tomorrow———-Public Mobile here. Don't miss out on this limited time offer on a 4G subscription plan.Reply YES to get a 4G 20GB plan for only $27/month.Hurry, offer ...

Texting and sending pictures

I have this problem often, even when I have my data on, pictures won’t send. I also don’t always receive people’s text, or they come very delayed. And with sending texts, should I have it set to mms or sms? 

Code identity verify

Hi,I'm unable to get my code by text to verify my identity. I just switched to Public. I can call but not text. Any help would be appreciated.Thank you

Unable to reset app password

Hello I forgot my public mobile app password and I can't get into the email I use for this either. My phone was stolen so Im trying to set up a new phone with my public mobile account. What can I do ? Thanks 

Phone doesn't ring for certain numbers

I've been a member for almost a year and have an issue where calls from certain numbers don't cause my phone to ring. I don't even get a missed call. I'm able text back and forth with these folks though. They are even able to leave a voice mail.

Public mobile phone network down in Calgary on 04 Feb 2025

All my public family mobile phone down today 04 Feb 2025.All happened at the same time in Calgary.No inform, no email,... what is the service ???? 

eSIM

My account suddenly stopped recognizing my eSIM you provided since Jan 31. Could you please hook it up and make adjustments to my payment as I haven’t had use of it?Thanks

US roaming plan not working

We purchased US roaming add-on  for my daughter before we left on holidays. Now we are here and it is not working. When we log in, it says we purchased the 15 day plan. Any suggestions??

I can't find settings to turn off my answering machine

I want to turn off my answering machine so nobody can leave me a voice message ever again. How do I do that? The public mobile bot says go to settings but I do not see anything that says settings within my account the bot says I can turn off my answe...

I cannot make or receive calls

I traveled to Toronto last week and turned airplane mode on. I cannot receive or make phone calls after came back with airplane mode off. I can send and receive text without any problem. Please advise. Thanks 

Change account email

Change account email

US Mexico plan

Yesterday, January 3, I tried signing for and paying for the above so I could use my phone in the US.  When I tried paying I got a message that my payment couldn't be processed, so I gave up on that option and purchased a SIM card.  When I checked my...

Problem logging in.

 My problem is, I purchased an account, registered it, ordered my Sim card and received it . But, when I inserted in my other phone, I cannot log in to the account to activate the sim card.   When I try to log in to the account, it says that a 6 digi...

Change of credit card for payment not accepted

Current card for payment compromised, trying different card for payment, not accepting

Check activity

I am still being billed when I have cancelled account. How do I rectify this?

help with phone plan

I am having issue with subscribing for a phone plan 20gb at 32$/m. please help. it is not letting me choose that option and automatically changes to 30gb plan

Subscription

I had my account set up to change on the renewal date but it did not happen, how can I resolve this as a plan is no longer available. Anyone else have a problem like this?

travelling to the US this week for 4 days, do i change plans?

HII'm travelling to the states this week for 4 days and would like to have cell coverage, Noticed there are plans that say CAN-US , does that mean they would work in both countries without the roaming fees,  Can I just switch plans and switch back ne...

Pls sèndcode so I can use my phone

Phone transfer issues

Greetings all, I’ve switched my phone yesterday at 4pm and it’s stilll not making calls and it’s over 12 hrs