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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number Transfer Stuck — Need Port Re-triggered

Hello,My number transfer from Bell to Public Mobile is stuck.I never received the Bell SMS confirmation to approve the port, or my reply could not be sent.Could you please re-trigger the port request so Bell can send the SMS again, or complete the tr...

not able to get eSim and phone is deactivated from old network

How can i login the app to get my eSim card since it constantly ask for double verification and my cell has been deactivated by previous network. it alway want to send verification code to my cell???

Incorrect phone number

I entered a wrong digit on my account for my phone number. I need help to fix this, as I’m unable to login to my acct

Porting to PM still not completed after 5hrs

My husband and I recently signed up for PM and ported out of Rogers. We were on a family plan with rogers, and he was able to port out right away and out Rogers account closed out already, but I still haven’t gotten my text from PM saying that they’v...

Resolved! Can't download the app

I can't download the app as the Google store tells me app is not available in my country. I need a refund how do I get it?

WiFi phoning

Does Public Mobile support cell phone calling over wifi?

data usage - way too high!

Hi all,I just renewed a plan for my son, 80GB - on the 23rd (Currently the 28th). it already has 59GB usage - which is wrong - I spoke to him and there is no way.The data usage shows approx. 1.5GB usage.Can some one tell me why this is happening and ...

Contacts

I cannot call or text from my contact list. Any ideas? I can text from current messages and call from my recent call list but not from contacts.

Phone transfer

Would like to get my port number release. Not sure how to obtain

Resolved! Transfer not working

Saying its not a valid canadian number when it is. I am Stuck!

Major data discrepancies

Last month I used a total of less than 13 GB2 days into this bill cycle and the usage summary says I’ve used almost 10gb yet the usage breakdown shows less than 1 gb. what gives????

Phone says #******** is not connected.

I can call out but nobody can call me back

Re: Manually release my cell phone number

I need a manual release for my 2 phones

Winback Promo not working

Hi, I'm trying to resubscribe with the Winback code, but it keeps on giving me an error when I try to apply the code. Some help please?

Changing payment credit card

I would like to change my payment information from one credit card to another, but it won't let me do it how can I do it, at the top, it says I'm not able to do this request

cancel account

how may i cancel accounts i can no longer access by email or phone?

Need to customer service agent help

I need to get in touch with customer service agent regarding my account

Calling out

I cannot make any phone calls

Resolved! Canceling account midway through activation

I paid for my subscription but halfway through the activation process I changed my mind (my old provider called with a better plan) now I can’t access my account to cancel the activation process. I can just log out or finish the activation. I just wa...

last digit of number being ported in got messed up

When I was porting in my freedom number the last digit got effed up and now im stuck in perpetual hell and cant log into my account to try and change it because its locked to that stupid wrong number it keeps trying to send a verification number to a...

phone is not esim compatible

I have an iphone 15 and I have purchased the plan (40 a month one) and I have gone to install it on my phone but it says phone is not esim compatible even though I have an esim and I submitted one. It is telling me to either to get a esim compatible ...

Voice mail

Calls go to voice mail without ringing! Again ! What’s wrong?

Rolling Over Data

Resolved! Entering USA from Canada

Why am I asked/texted if I want an add-on when I have a Canada US Mexico plan? I need my plan to work when I am driving in the US

Phone has no serive more time then it has

Phone has no service more then it has service. who to get a hold of to fix this?

Eversafe phone number wrong

I just signed up and am trying to port my old number to my new public mobile sim.The account shows the right phone number but when it tries to verify with eversafe the last digit is wrong. I can't even log in to that area to change the phone number i...

Data transfer

I am not receiving sms

Helloi am a new customer since August 20,2025I am nor receiving messages stillI tried everything ,but thats not workingPlease, can you help meRegards Natalia

Activating a SIM

Trying to activate a SIM without the APP......how can this be done. Where is the customer service person ?

stalled application

i am at the page where one is to scan the QR code to download the public mobile ap onto the phone.. i get a "unavailable for your phone" error in the play store ap at this point. this makes no sense as i installed another sim card from public mobile...

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