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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New 15G Data is not applied as the current plan

Following the 15G data promotion, I changed my plan a few weeks ago. Today I was supposed to see the new plan on my account but still see the old one, any idea

Re: Billed me several times, don't send me the thing I pay and impossible to contact them

I bought a phone off public mobile in june and haven’t received. It says it was delivered and never was. I assumed it was a secure delivery. I dont advise buying anything off this company

Resolved! Plan not activating

Hello. I paid for a new plan. I was debited, but the plan didn’t activate.

Resolved! I am being double charged on my mastercard

Can someone please contact me as I am being double charged on my Mastercard every month

Resolved! No honour!?

Okay so a couple days ago I bought some top up vouchers. I thought I'd have no problem signing up for an account for public mobile as I had none before! Well I tried everything! I've tried desktop view, I've tried mobile view and from a mobile hotspo...

Resolved! Mobile data not working in Iphone

Hi there, I have an Iphone which is in theory compatible with the Public Mobile network (IphoneX 15.5 MQC22J/A). However, mobile data is not working. I've tried everything related with the usual troubleshooting steps, but it still doesn't work. The S...

Unrecognized sim card

Hello. I just transfer my phone number and registered a new sim card yesterday, but still have a message " unrecognized sim card". Please advise. Thanks.

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Plan renewal

I have requested a plan changed for 15g at 40$ to be applied on the 9 nov 2022 and received a confirmation but the plan renewed at 3g for 35$ and was charged on the 8th. I was then charge for a 5g at 40$ again on the 9th. I would like to know if I ...

Resolved! New to Community

How do I:1. Find forum categories2. Find my posts

2 new Pre-Owned TCL phones on PM.

There's 2 new Pre-Owned TCL branded phones available on PM Pre-Owned shop. They are:TCL 20S - $199TCL 20 Pro 5G $349

Resolved! Billed me several times, don't send me the thing I pay and impossible to contact them

Hello, I try to get in touch with anybody in public mobile, but they do not answer on the chat. I have no possibility to create a ticket, and furthermore they billed 3 times for one thing that they do not send me. I really need to get in touch with s...

Resolved! Reactivated plan, changed plan, charged twice

I changed cc numbers forgot to update it.No big deal, reactivated it. Was looking for an offer I got in txt msg, same price I pay now for 3x the data awsome. So changed plan effective now.It charged me twice. Don't need refund, account credit is fine...

No service

Hi my sons phone is saying no service, I have re started it, turned the airplane on and off, reset the internet settings and now I have bought a new Sim card from Amazon, added the new card number to public mobile and restarted the phone and it still...

Resolved! cant access email associated with account

how do i have the verification code sent via SMS

Resolved! email reset

I need to change my email address so i can log in and set up payment and i can't do that cause it sends an email to my old address and i cant have it coming to my phone cause i need to make a payment..

Can not hear caller voice also caller can not hear my voice

I have Alcatel android phone which bought from PM site couple weeks ago. The problem I am facing now is that when I get incoming call , I can not hear caller voice and vice versa. Can someone tell me what is going on here? Thank you!

Logging in

Get as far as sending an access code to my email address but I cant access my gmail account to get the 6 digit number to log on. Is there any way to send the code to another of my email addresses ?

Oops! Something went wrong, please try again later.

I try to renew my payment and to change my credit card info and it keep on saying "Oops! Something went wrong, please try again later."It has been over a week now that I haven't been able to renew my plan !It is very frustrating

Data says 95% used but only half shows as usage on the app

It's the second month I receive messages that my 95% of data is used while I check and only see 50% used. I get cut off before I use up all monthly allotment. Can someone help to solve this?

deleting post

Resolved! Can't reset my password

Get the following error when trying to reset password: There was an error resetting your password. Please try again later. It happens every single time. Tried many times using different browsers and computers.I need to reset my password to re-activ...

Resolved! New Plan did not kick in

Last month I recieved a text message asking if I wanted to switch my plan to $40 - 15 GB data at 4G Speed. I opted for the plan and it said changes would take effect upon renewal. My Plan renewed on Nov 06th and the new plan nor speed has not kicke...

Resolved! just paid 17 dollars did not get 4 dollar reeward

today i paid over 17 dollars i am supposed to be 4 dollars reward the enable was on and i was still charged the 2 year loyalty

add-on usage paid

Apparently, I have paid for add-on minutes & yet it has not been applied to my account.

Resolved! Update credit card information

How do I update the expiry date on credit card I use to pay my Public Mobile bill?

Resolved! Account/password not working

Can't log into account to update payment method because apparently last payment didn't go through.Have tried to log in, have reset password a few times. Keeps saying password successfully changed. Then I log in and get wrong password? Suggestions?

Resolved! 12MONTHS12GB not accepted

Card on file was stolen, so just reactivated today, old plan $40 4.5gb @3g. I just tried to apply the new plan that is $40 5gb @4g as well as applying the code, but the code was not accepted.

Chnged my plan to 4g but doesnt show on account and also speed still as 3g

Changed plan from 3gb 3g for 35$ to 15gb 4g for 40$ plan which is effective from today. But speed still low. Account still shows 3g plan. Upcomming bill still shows 35$ payment. But credit card charged for 40 $

different phone number on phone from imported number

I had my phone number imported from telus to this samsung. The imported number was xxxxxxxxxxxxxx. the phone#showing on my transaction summary shows the same #. On my phone under contacts the number is *****with a blue check mark above it. This is a...

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