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Forum Posts

Resolved! Payment Date Changes

I started with my payment date being the 25th of every month. It then proceeded to change every couple months to one less day. I am now at the 21st of every month, therefore not completing a full 30 day cycle and paying earlier than I should be. Help...

Kdaburto4 by Great Neighbour / Super Voisin
  • 300 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot make payment with voucher

I purchased voucher from Superstore yesterday, tried to enter it as usual before I left the store, didn't work. Went back 3-4 hours later and tried again. Still didn't work. Superstore gave me a new voucher to try but it also didn't work. Now, a litt...

acg11 by Great Neighbour / Super Voisin
  • 284 Views
  • 6 replies
  • 1 Bravos

My account is showing suspended...

I click to reactivate my current plan. I put enough money through to cover the cost. When I now click to pay the 'amount due' a red message comes up saying 'Your account has already enough balance.' I've tried logging out and in etc etc, I've looked ...

Resolved! Sorry, we’re unable to verify your email address.

I tried to login my account and it doesn't work. So I tried to do "Forget password" but it keep saying "Sorry, we’re unable to verify your email address." Even thought I entered correct email address. Please help. I need to login asap.

tuntunaung05 by Great Neighbour / Super Voisin
  • 264 Views
  • 8 replies
  • 1 Bravos

Payment Challenges

Tow months ago I registered a new credit card to my account and set up for auto pay. I have been using auto pay for a number of years now and have not had an issue until now. For the last two months I am being notified that my account is suspended fo...

Clark38 by Great Neighbour / Super Voisin
  • 204 Views
  • 11 replies
  • 1 Bravos

Changing my plan

I was wondering if someone could help me with this.I joined up with Public Mobile sometime around February of this year and there was a 5GB promo with activation of your service with any plan $25 and up. I still have said data bonus completely untouc...

Resolved! 10$ reward

I did not receive my 10$ reward, i has been  refer by a friend

bela73 by Great Neighbour / Super Voisin
  • 358 Views
  • 7 replies
  • 1 Bravos

Resolved! Data Plan Offers for Existing Customers

Is there no 2GB Bonus offer for existing customers when they go for $35/month data plan? For new users, they are providing a great deal. I really hope they would consider us.

Amanbhattarai by Great Neighbour / Super Voisin
  • 456 Views
  • 8 replies
  • 0 Bravos

Plan

I was online and thought I updated my plan. But now when I log into my my Public mobile account and whe I check my plan it says " oops there is an error ". I have no idea if my plan has been updated

Amandav123 by Great Neighbour / Super Voisin
  • 236 Views
  • 5 replies
  • 0 Bravos

no internet

How do I make sure everything is set up right? When I use my phone for ANYTHING but Facebook.. I get the message NOT REGISTERED ON NETWORK??Please Help TYIA

Debster119 by Good Citizen / Bon Citoyen
  • 257 Views
  • 25 replies
  • 0 Bravos

Credit Card was over charged

Hello, I am new to Public & I just got all set up. I checked my credit card & I have been charged $56 on September 6th 2021 $56 on September 8th 2021 & $56 on September 9th 2021 How do I get my $112 refunded back to my Credit Card? TY for your time

Debster119 by Good Citizen / Bon Citoyen
  • 232 Views
  • 8 replies
  • 0 Bravos

no access to internet through the network

Hi, I have a LG G3, the phone calls is working fine but if there is no WIFI available around, I cant access internet nor the voice option of Google, neither map etc... I was with Koodo before and had no problem with this. Someone can help since ther ...

Bibiche54 by Great Neighbour / Super Voisin
  • 243 Views
  • 10 replies
  • 0 Bravos

Resolved! Changing plan

Hi guys, That's my second time with public mobile but this time I have a problem with changing my plan. Right now it is about to end on Sep 15 but I am still waiting for my sim card to arrive. Does anybody know how to change plans if my account page ...

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escobart by Great Neighbour / Super Voisin
  • 490 Views
  • 9 replies
  • 0 Bravos

Checking plan on chrome web browser

Need help. when I go and log on in to my chrome web browser everything works until I click to check details and then it goes to a page that saysOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. ...

saharding by Good Citizen / Bon Citoyen
  • 252 Views
  • 5 replies
  • 0 Bravos

Resolved! Reward

Hi.I refer a friend a month ago.When I will Recibe the reward?Thanks

Nenita1957 by Great Neighbour / Super Voisin
  • 397 Views
  • 6 replies
  • 1 Bravos

Resolved! Secrtiy quetion

hi i am trying to change auto payment but i forgot passward and secrity quetion.how can i reset?

Theframemaker by Great Neighbour / Super Voisin
  • 206 Views
  • 3 replies
  • 0 Bravos

Apps using more data than usual.

My plan renewed at midnight. I just turned my phone on and a message popped up saying Apps have used more data than usual. I checked my plan and it says I have already used 113 MB of data. Can anyone tell me how I can find out which apps are using mo...

J-L by Model Citizen / Citoyen Modèle
  • 254 Views
  • 10 replies
  • 1 Bravos

Resolved! Does PM sell phones with double SIM?

Hi, which one of the phones sold here (https://www.publicmobile.ca/en/on/phone-section#phone-start) has two SIM card slots?

sbs260 by Good Citizen / Bon Citoyen
  • 451 Views
  • 19 replies
  • 0 Bravos

Please enter a valid Canadian phone number.!!!!

Hello!Moving from Koodo to Public mobil, I am trying to register my new public mobile sim card. During the process, when its come to register my old phone number, I have the message "Please enter a valid Canadian phone number'Thank you for your help....

Cyprien by Great Neighbour / Super Voisin
  • 352 Views
  • 7 replies
  • 0 Bravos

Resolved! Compatibility

My device name is TECNO CAMON iACE 2 Model: TECNo KB2Is my device conpatiable for public mobile sim?

Mehide by Good Citizen / Bon Citoyen
  • 372 Views
  • 15 replies
  • 0 Bravos

Add-Ons doesn't work into my Self-Serve

I need to purchase additional 1GB data $15 yet the Add-Ons tab does not work as it said "Oh no! It looks like something went wrong, but don’t panic.". I did try to log out then log back in many times, it doesn't work though.

HwangTea by Great Neighbour / Super Voisin
  • 192 Views
  • 4 replies
  • 0 Bravos