Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I had a typo when porting in my number to public mobile

I had a typo when trying to port in my number to public mobile. Is there someone I can talk to to fix thisthanks!

Resolved! Confirmation Code Error

Hi all,I recently ported my number to Public Mobile, however, when requesting a confirmation code to log into my account, the previous number on the account shows up rather than my current number. Any fixes?Thanks

Update credit card, just get error message

Trying to change credit card expiration. Just get error message. Been trying for 3 days now? Tried deleting cookies but nothing works

Resolved! Number Transfer Issue

I got a text saying Public Mobile was having trouble transferring my number. "Looks like you entered an incorrect ESN/MEID". Haven't heard from anyone. Is there a number I can call?

Resolved! Number Transfer Issue

Hello,I am requesting to transfer my mobile phone number and did not received the authorization SMS from my Old-Service-Provider until after the 90 minutes. I tried to resubmit the transfer request by contacting a Customer Support Agent but the link ...

Resolved! drop down speeds on 4G plans

Say I am on a (4G) 20GB/month plan and I exhausted my availalbe data. What data speeds will my data drop to?I found one statement for the 5G plan suggesting "up to" 500mb/s , but in the terms of available 4G terms I saw, that statement was missing.Ca...

Resolved! How do I contact someone for referral help?

@CS_Agent Hello, I signed up with PM due to my husband's instance of switching over. I forgot to use his referral code during the signup process. How do I go about entering this now so that we can both benefit? Thanks very much.

Resolved! Android txt messages - not showing as blue

HiI just switched to Public yesterday from Fido. I own a Samsung S9 (still same phone). I just noticed today that my text messages to other Android users are now green instead of blue. I checked my phone and nothing has changed. Has anyone else expe...

Resolved! Changing my subscription plan

Hello Public Mobile Community,I have a few questions regarding my subscription. I paid for 90 day cycle until Jan 12, 2024. What happens if I cancel Public Mobile before my subscription cycle ends? Do I get my remaining balance back?Currently, I set ...

Resolved! Transferring my old phone number

I got a message from public mobile saying, “Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the a...

Transfer Number Issue

Hello,I was requesting to transfer my phone number to Public Mobile. I got below message to from 83585: 'A message was sent earlier to authorize the number transfer. We have not received your response. To reinitiate the request, please reply '1' to t...

Payment

I cancel my service. But still charged me

Resolved! How does this community point system work?

I want to join the Public Mobile online community and earn points for it. Very cool perk and service. Can someone please explain in more detail how it works?

Resolved! port my PM # to other carrier

Not able to port my PM number to other carrier, didn't get confirmation message from PM

Resolved! referral code

My referral code that I entered was not applied

Resolved! 5G speed issues - please help

I am in a 5G coverage area but my phone still shows LTE and I did a speed test and I am only getting 73.73 Dowload MBPS!! According to the website I should be getting up to 250 Mbps download speeds.I have an iphone XR and an eSim.Please helpThank yo...

Help

I’m phone does not call Canada from Yuma azphone number is ### #######

Resolved! SIM card not received

I am writing to express my concern about a SIM card that I ordered eight days ago. I was informed that the SIM card would arrive within 5-7 business days, but it has not yet arrived. I am starting to get worried, as I need this SIM card for my phone ...

Resolved! No working mobile number

@CS_Agent Please help! I signed up to PM from Rogers but was having trouble setting my my esim and I had tried three different Esims, without any luck. Rogers has cancelled my service but I’m still not activated successfully with PM. My phone number...

Pls help to resolve

I am having a very difficult time to change from my current phone provider to Public Mobile. I have followed all instructions but when it got to the point where they tried to complete the process, it came back with failed attempt or technical issue....

Public Mobile Sucks

My phone has been down for a few days now and it’s literally impossible to get help. This company is a complete joke and the people working (a real stretch) are useless!!! I have submitted tickets and someone comes up with a lame question or suggesti...

Resolved! Add-ons

I am sure this has been asked a thousand times (there should be a sticky somewhere!), do you maintain all your add-ons if you reply YES to a Public Mobile subscription offer? I know I keep my rewards.

Resolved! Black Friday Deal

What is your thought on the $34 20GB @ 5G? The reduce speed definitely not attractive!

Resolved! Username

How do I get my old username back??? It stated "that username is already taken" when I was trying to sign in to the community.

Spam calls

Hi there, I am getting a lot of calls today which is 20 Nov 2023, the callers saying that they got a call from my number but I haven't dailed to any of them, I nearly got 15 to 20 calls

Resolved! Error when transferring number

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEIDCould someone give me the porting department phone number?Thanks!

Unable to activate

Hi there,Just completed my registration for the promo plan of $34 for 30 G. It came back that there's issues. What's the problem?

Getting Physical SIM, will current number still working for the days waiting for SIM card

Going to order a physical SIM, and wanted to transfer my current number from Fido. Just wondering for the days I’ll be waiting for the physical SIM Card to arrive, will my Fido number still working?

Resolved! Sharing one plan

Can family members share one plan using two cells Phones?

Help with Network

@CS_Agent need help please, I cannot connect to network nor can I submit a ticket

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! I had a typo when porting in my number to public mobile

Resolved! Confirmation Code Error

Update credit card, just get error message

Resolved! Number Transfer Issue

Resolved! Number Transfer Issue

Resolved! drop down speeds on 4G plans

Resolved! How do I contact someone for referral help?

Resolved! Android txt messages - not showing as blue

Resolved! Changing my subscription plan

Resolved! Transferring my old phone number

Transfer Number Issue

Payment

Resolved! How does this community point system work?

Resolved! port my PM # to other carrier

Resolved! referral code

Resolved! 5G speed issues - please help

Help

Resolved! SIM card not received

Resolved! No working mobile number

Pls help to resolve

Public Mobile Sucks

Resolved! Add-ons

Resolved! Black Friday Deal

Resolved! Username

Spam calls

Resolved! Error when transferring number

Unable to activate

Getting Physical SIM, will current number still working for the days waiting for SIM card

Resolved! Sharing one plan

Help with Network

I only have SOS service

Can’t resister or save my number in my cell phone

Transferring existing phone number

No texts in or out

lost phone