Having problem port in

[Gita01]

Wrong imei ? Need help 

[Sansan]

@Gita01  you probably have to request port again this time using your account number.

You need to have your previous sim card still in your phone to receive the confirmation text.

I will send you another message with the phone number to call.

[golfball]

There can be issues if you use IMEI to port, using account number is usually recommended.