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Locked out from account

Bdhillon
Great Neighbour / Super Voisin

I am locked out from my account. How do I reset it. 

2 REPLIES 2

Terryscell
Great Citizen / Super Citoyen

The reset is under "Forgot Password". Follow those steps; you will end up with a new password, but hopefully get into the a/c.


@Bdhillon wrote:

I am locked out from my account. How do I reset it. 


When there is a lockout, customers have to wait 1 hour.  Has it been an hour?   If your login still isn't working at that time, there is a password reset option on the Self Serve log in page.

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