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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2265 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34260 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45932 Views
  • 182 replies
  • 30 Bravos

Resolved! MMS support with international device

I've had the same physical sim card since 2021. Previously I had a Google Pixel 4a device and all text services worked perfectly.A few weeks ago I purchased an international version of the Nothing Phone 2a and put in my sim card. Generally everything...

Nonever by Great Neighbour / Super Voisin
  • 1124 Views
  • 3 replies
  • 2 Bravos

eSIM not installed error on iPhone 13

Received eSIM not installed error after signing up with Public Mobile. Hours later and have not received welcome email for QR code to setup eSIM. Can someone please assist?

Nthockey87 by Great Neighbour / Super Voisin
  • 315 Views
  • 2 replies
  • 1 Bravos

Data saving

Does anyone have a recommendation on saving data?? 

Lovrodian by Great Neighbour / Super Voisin
  • 585 Views
  • 4 replies
  • 1 Bravos

Trouble signing in?

when use home wifii to sign in public mobile account it works fine. Login with my public mobile cellular data this what I see on my screenCan anyone help me resolve this issue plz 

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P1311 by Good Citizen / Bon Citoyen
  • 327 Views
  • 3 replies
  • 0 Bravos

Resolved! Messenger Issues

Just signed up with your eSIM.  Messenger says I must put the phone number in Settings but when I try it won’t save it

Friesenator by Great Neighbour / Super Voisin
  • 327 Views
  • 1 replies
  • 0 Bravos

Block spam number from voicemails

I have already blocked a spam caller but it keeps sending voicemails still. How can I block that phone number from sending voicemails too?

Andrea121 by Great Neighbour / Super Voisin
  • 424 Views
  • 5 replies
  • 0 Bravos

Resolved! ESIM not installed

I didn’t get a QR code for my eSIM upon sign up. How do I get this? I can’t complete the activation.   

DebBay by Great Neighbour / Super Voisin
  • 430 Views
  • 3 replies
  • 1 Bravos

Transfer Sim card

I cancel my subscription to my $20 account. I want to activate my $15 plan with the same Sim card. However, it keeps telling me that the SIM card is already in use. How do I transfer the SIM card to the $15 subscription?

Resolved! SIM Shipping

I was never given a shipping confirmation code, just a confirmation email. No tracking, only a note that it was shipped via Canada Post. Is has been a week now after the supposed estimated delivery date. What now? 

Mitch_Brown by Great Neighbour / Super Voisin
  • 316 Views
  • 2 replies
  • 0 Bravos

How to cancel your subscription

PM charged me for a subscription and the phone line wasn't activated or linked to my email, so it doesn't work and I'm basically paying for nothing. I want to cancel the subscription and the Agents keep asking me questions and giving me excuses or ig...

Layanz by Great Neighbour / Super Voisin
  • 858 Views
  • 5 replies
  • 0 Bravos

High data consumption

I noticed a few weeks ago, it shows a very high usage of data every day in my account. Example 1; it says I used 13 GB in 2 weeks. No way I use that much. My usage was less than 10 GB for entire month. I am out only 3 days of a week for the day time ...

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mrblue74 by Good Citizen / Bon Citoyen
  • 1046 Views
  • 8 replies
  • 1 Bravos

Activate account problem

I gave my number that I wanted to be transferred. I can't get the verification code as text is not activated yet. Please help. I have tried changing the number to a friend's so I can get the code. But can not change my number request. Helppppp 

LadyJ2024 by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

Tech problem setting up- please help

I am not that techy so please be patient and explain like I am 5. I am unable to activate my iphone on the network. I used an eSim but when I try to scan the QR code I get a message Unable to activate sim, try again or contact my carrier for assistan...

tds123 by Good Citizen / Bon Citoyen
  • 875 Views
  • 8 replies
  • 0 Bravos

Sim card

Can I go into a kiosk physical location to get a Sim card ?

Sid1234 by Great Neighbour / Super Voisin
  • 344 Views
  • 3 replies
  • 2 Bravos

Bad service

My location is listed as a service area in BC, Canada. However the service here has been non-existent, I’ve been lucky to get one bar of service, is there any solutions? - iOS up to date - have tried restarting my phone - it was working well in other...

Tony617 by Great Neighbour / Super Voisin
  • 216 Views
  • 1 replies
  • 0 Bravos

Billing increased by $5.60 per month

My billing went up from 11.20 to $16.80 since May.  I thought I contacted someone to straighten it out but was not fixed.  I tried calling again and the person gave my 2 phone numbers that did not work.  I went to a Telus store and they told me they ...

Yipster8 by Great Neighbour / Super Voisin
  • 475 Views
  • 4 replies
  • 1 Bravos

90 day plans

I signed up for a 30 day plan?  Can I in the future convert to a 90 day plan?

Hyatt2751 by Great Neighbour / Super Voisin
  • 779 Views
  • 8 replies
  • 0 Bravos

Resolved! EMERGENCY FLIGHT BELIZE

I am flying tomorrow on an emergency Bereavement flight to Belize. Where do i pick up extra minutes and date? Belize?

Danielle1960 by Great Neighbour / Super Voisin
  • 535 Views
  • 5 replies
  • 0 Bravos

E-sim

Do Samsung cellphones support e-sim?I find it extremely useful on an iPhone.

Austin_0005 by Great Neighbour / Super Voisin
  • 271 Views
  • 2 replies
  • 0 Bravos

September Promos: 40% Off first month

From Amazon, get 40% off first month, new activation, deadline Sept 30https://www.amazon.ca/stores/page/FF21F912-93B7-4E03-81F0-D185E7D09B8FNot as good as the 3rd month free earlier, but better than nothing

hTideGnow by Mayor / Maire
  • 705 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment: Cancel autopay

I want to cancel autopay on my account because i am out of the country and can't log into my account for a variety of reasons. 

Yemi_Banky by Great Neighbour / Super Voisin
  • 455 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out of my account

I am not computer or cell phone savvy.  I am locked out of my second cell phone account, when I had to change passwords .I keep getting a notice to wait 60 minutes even If I wait days to try logging in.I need some expertise to resolve  this.  

Day2 by Great Neighbour / Super Voisin
  • 321 Views
  • 2 replies
  • 0 Bravos

Resolved! Failed to download multimedia message.

My plan does not include data but is supposed to include unlimited text and picture messaging.  However, when I get a message with pictures I can't open the file.  It tells me "Failed to download attachment from multimedia attachment".  I've tried al...

Fred829 by Great Neighbour / Super Voisin
  • 976 Views
  • 3 replies
  • 0 Bravos

Planning to use US Roaming Talk/Text Data Bundle

Going to be in the Chicago area next week.I want to ensure that I will be able to make calls, use data and send text messages while in Chicago next week. I have a Samsung Galaxy S24 and have purchase the US Roaming Talk/Text Bundle Add-on. Will I nee...

Mike8500 by Good Citizen / Bon Citoyen
  • 638 Views
  • 3 replies
  • 0 Bravos

Refer a friend

I just noticed that I have never once received my.monthky bonus when I activated my daughters plan using my referral code in November 2023. There was some issues on your end during the activation, you can go back into my account and see what I mean. ...

Darham77 by Good Citizen / Bon Citoyen
  • 277 Views
  • 2 replies
  • 1 Bravos
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