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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone issues

I just switched to Public Mobile. I remove my sim card since I now have esim. When I call, a message shows up and ask if I want use the remaining phone line that I have. If I don’t, the calls fail. I can’t either receive text messages. When my text ...

No service after 6 hours and customer service is not responding to my messages

I figured this would be a simple service switch. I chose my plan and ordered a sim card on March 17th. I still haven't received that card, though I was charged for the plan. I was told to order a sim card from Amazon, which I did. I received the sim ...

Refer a Friend

Last year I used to be able to see the numbers of people I had referred. Can not find anywhere to do it now.Has this been removed

I have number porting problem. Can anyone send me the number of the porting team?

And their working hours. Thank you!

3rd month free promo on plans 29$/month

Hi everyone, is that offer available to existing customers that switch to a 29$/month plan before march 31rst to get the third month free??

Resolved! URGENT PUK number needed

I have a ticket number and have been waiting nearly 24 hours with not access to my phone. How do I get someone to help me????

Urgent: SMS Not Working After Number Transfer from Fizz

Hi everyone,I recently transferred my number from Fizz to Public Mobile. Initially, I had an issue with incoming calls, but that has since been resolved. My data and voice calls are working fine, but now SMS has stopped working completely—I can't sen...

transfert de l'ancien numero de téléphone, portage

Port number failed - number no longer "valid"

I decided to subscribe to Public Mobile after having left some time ago due to issues with my phone service. I requested an sim and went through all steps to port my number from Telus. The transfer failed for some unknown reason on the last step. I a...

Not registered on network

I might be done with Public Mobile before I even start.I received my SIM, activated using the app and selected a number. However, I now just get the error message "Not registered on the network", when I try to use the phone.I have tried using it on 3...

Since 14th March S22 Ultra keeps dropping Connection-Emergency Calls Only / Not Registered

Hello all, I am a very dissatisfied customer, with 15 days of horrible service.I have a Samsung S22 Ultra (less than 2 years old ), ever since 14th / 15th March it keeps dropping the Public mobile connection.It will be active for 1 hour or 2 and then...

Resolved! Subscription not activated

Hi there, I am getting to the Step 5 in the activation process, which asks me to pick my new phone number on Public Mobile app (I am not transferring an old #). Once I select the new number, I press Continue and get the error message at Step 6 saying...

New Phone - Sim cancelled - need PUK number

I'm without a phone and after dozens of attempts, constantly being referred to new logins, this is gwrr

Koodo Prepaid Phone Number Transfer

How do I transfer my number to Public from Koodo prepaid after activation

Resolved! Re-Try port from Public Mobile to Rogers

I need Public Mobile to retry the port to my Rogers phone.I approved the original port request from Public Mobile to Rogers but it still hasn't been completed. My eSIM has since been disabled and I was assigned a temporary number from Rogers.I tried ...

Can't proceed with payment

I have a credit Mastercard. I can use it. I'm sure about the postal code and card information details. I tried the app and the website and on both it can't proceed with payment.

Forgot to use referral code from family

I signed up but forgot to use the referral link from my family. Is there anyway we can still get the discount?

Anyone else ?

I paid.set up an account but it says cannot complete registration.My money was taken.what kind of company has no support? I’m an old lady with terminal cancer who’s now out 30 bucks

Purchasing a 15 Day US Talk and Text Plan

My wife and I have 2 Public Mobile phone accounts. One for each of us. They are totally separate. 1 Phone, 1 number, and 1 public Mobile account for each of us. We want to cash in some reward points because we are making a short trip to the US. One a...

payment error requiring a refund

On signing up with mobile my credit card was charged twice. How do I get a refund or credit to my acct

double billing

How do I get a billing error corrected.

Subscription not activated

stuck on step 6

Sign into account

Hi my credit card for my wife's account is expired and I can't sign in to update. We forgot email used for that account and the password won't work so she has no phone until I get this fixed.

Refund

Hello, I paid for my subscription on march 25th then today I decided to change my plan so I paid again for the new susbscription on march 28th, is it possible please to get a refund on the remaining amount from the first subscription ? Thank you

Need help porting in from CTExcel

I was at the transfer number part but can't find CTExcel in the drop down list. What is my next step? I got the pin number from them already. Does PM need the account number from them? their CS only provided me the pin number.From what I read on the ...

Port number issue

Hi there, I tried to port my number from Fizz. While porting the number, I received a text from Koodo to add my Fizz account info into the Koodo site. BUT I do not have a Koodo account.Does anyone have a number I can call to get port number help? Or ...

Resolved! Remove cc from account and adding it later

Hello, I wanted to remove my current credit card from the account and then add a new credit card later on.How can I do that? I don't find any option inside the website!

Use up of data

Ive never been able to upload sms attachments with this Public Mobile and yesterday i tried to download one unsuccessfully but it circled around for a long time long time and burned up a huge amount of my Data. Now public wants more payola to upgrad...

Ticket response time

Is there a service level expectation for the turnaround on submitted tickets? I want to set my expectations appropriately and would appreciate knowing this information. Thank you in advance!

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