Community

International minutes in CAD 29 and 35 plans

I am a new client. I am debating between public and freedom. One of the perks of public is the international minutes. However, I see that the 29 10G and the 35 60G plans include 100/500 international minutes with note next to them that says that they...

Activation Transfer Number - Will Not Accept my Telus Number

Just signed up - when I select to transfer my old cell number from Telus, the app says it is not a valid number - it clearly is. Confused - help!

no data service

I just ported my number in, there is no data service now. Could yu check why?

Unable to receive calls/Voice Message Alerts

I am unable to receive any calls on my phone. Outgoing calls are not a problem. I have rebooted the phone several times and confirmed ringer is on. Also tried a Telus and Koodo sim card in phone and had no issues. Replaced sim card on spec and still ...

phone number

I change my phone number and now I can't get into acc

Voice mail

Unable to retrieve messages it says person is unavailable

Need help retrieving account

I need help retrieving account, cannot log into my account and forgot which email I used to activate my account. Can someone help please!! 

I ported my Telus number but nothing has happened

US 15 day talk and text

(1) I used reward  points last night to purchase US roaming 15 day T&T but when I check under subscription usage it lists my add-ons as: 2 GB one-time data bonus, 500 one-time int'l LD bonus 500 mins, and reward 1GB US Data (15d) 1 GB.  Soo...have I ...

Multi Plan Discount?

Looking to switch providers. Does anyone know if there is a discount offered for multiple plans? I need 4 or 5 lines . 

CAN'T LOG IN

Hello, I am unable to log in.  I get an email verification code, and I enter it in without issue.   However, It requires a second verification code via text message.  I DON'T receive it and so I am unable to get in to reactivate my account.  I am so ...

Texts

Can’t receive texts

Payment scheduling

How can I arrange a payment schedule

Re: Transfer Number

Is there a way for me to transfer over my number from my home landline from my work location? I would like to replace my public mobile number with my home number, and make my home number accessible on my cell phone. Thanks,

combine 2 bills

I want to be able to pay my wifes phone on the same invoice

Plan Subscriptions changed

How can I revert to my old plan.  Currently not able to make or receive calls. Text is working.

Re: [NEW] Scheduled Maintenance February 25th - February 26th

Do you know how to reset network setting specifically on iPhone. Don’t want to reset the whole phone 

lost phone can i Transfer my number to new phone

Re: [NEW] Scheduled Maintenance February 25th - February 26th

I have to update my plan but I can’t because of maintenance. Can’t call or text. This is ridiculous.

How do I contact public mobile? They charged me 3 times in a week

They charged me 3 times in a week

Unable to call

I can't make or receive calls.. but I can still text and use data. I can't even use *611 my plan is not due to top up for 2 more days and I have already added my payment. Any idea what is going on? 

Cancellation

Hi, I got my new e-sim, phone number and plan  maybe 1 day ago and it’s working perfectly fine but today I decided that’s not really the plan I need, is there any way I could get my money refund and use that money to get the new plan? 

Caller ID not working properly

Cannot block caller id, to keep my number private, when calling from Public Mobile or Koodo to customers who service provider is iTalk BB.  Customer support agent said they cannot resolve it.   This is just how it would be.  Another problem with usin...

Phone calling doesn't work

I try calling someone and it seems like it is going to work then it hangs up, it doesn't even dial. 

Unable to make and receive calls

Hello my name is Chris, it is Feb 24, 2025 at 10:34pm EST, I am unable to make and receive calls on my phone currently. All other services are working fine except incoming and outgoing calls. When I try to make an outgoing call it does not ring and d...

Referal

I refered a member of my family, and forgot to enter my refer a friend code.is it to late to enter my code and get my points?thanks

Best budget plan??

Hey I was wondering what the best budget plan is for 3 kids. at the moment they all have 250 mb of mobile data, is there any family plans available or a way to get more data without paying a lot more?