Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cannot activate eSIM card after subscription. Restart phone many times and tried to activate by scanning QR code but still not working. It ask to contact carrier for assistance.
Greetings,I need to cancel my plan and I looked at some messages and see things like:* Cancel Autopay* Remove your credit card informationI can't find a way to do either of these 2 things What I can do is to "Unsubscribe" Payments > Manage Subscripti...
I want out of my plan with public Mobile you still haven't gott my account working you useless to me absolutely useless, thank you for taking my money and not fixing my account I'm not expecting any help after this long keep my **bleep**in money you...
I have the new 50gb USA call and text plan. My phone made and received calls the first two days of my trip then suddenly stopped. All calls drop immediately after dialing and I can't receive calls. It's not an area thing as I was literally in same lo...
Hi there,Since this morning, I haven't been able to send and receive MMS with my OnePlus 11 phone.Is there anyway if fixing it?Thank you
My Current Subscription:50GB Data within Canada and the US at 5G SpeedUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++ Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, a...
Can anyone help with connecting to Public Mobile Network. Phone Realme 11, compitble. No issues with Virgin Mobile, but cannot connect with Public Mobile
I transfered number 24 hours ago but I still can't receive income calls and sms (calls redirects to voicemail)... At the same time everything OK with outgoing calls.
How can I log in when I can't receive the OTP cove vis text since my phone was stolen
Hi y’all. I haven’t pulled the trigger on a sim card yet as I have a few questions. My current mobile line is with Speakout 7 11. It’s ok. I don’t live on my phone and it works for my simple needs. Bummer is when we occasionally go to the States for ...
can anyone help me.?
6 digit code being sent to a phone number I no longer have. When I put resend code I get the options send text or send voice message.
Hi, I would like to ask on how to practically maintain my number. I'm leaving Canada for a year but I don't want to continue paying a monthly payment. I'm planning to just pay or load my sim once every three months. How long can I keep my number befo...
Where do I find my plan details? Amount of GB my plan?
I have a PC and cab't find a means to redeem points as credit to next bill? Is app required. I have 13.5 points. Example given is that 15 points is equivalent to $ 15 dollars. Is that the minimum amount required for redemption?
Hi,I tried porting my number from my previous prepaid provider but it did not work because i no longer have access to my previous phone number to receive the number porting verification text from my previous provider.I now realize that i would of hav...
Is there an outage right now? I am unable to make / receive calls.
I am just driving on highway 3 and I am able to select between TELUS and Rogers network. Calls, texts and data all work. Data is slow. And I am on PLMN 302720 with no reported outages from Telus within the area. Also public Mobile network works. Now ...
There's lots of old obsolete info on the forums about the old "Rewards". Maybe pm should do some cleanup on here since changing from rewards to points! I'm wondering if the 5% points back on payments applies to voucher top-ups or only card payments? ...
Hi there,I used to use Public Mobile as my provider, and now I need help accessing my old phone bills from May and June 2022.Please help me with that. Thank you.Ottavia N
It keeps telling me to try again in an hour and it's been two days helppp
Hi my account is not working. My account has $26 inside and my plan is $20 however after the payment it says I have a balance but still says my service is suspended. I logged in online and it says to resume activation but when I click on the button i...
I was a public mobile customer for years. Over a year ago I ported my number out to Rogers. Ever since that port out, my number has been blocked on Telus's network. Giving callers who are with Public Mobile, Telus, or Koodo a 5B1 error code indicatin...
My 3 year kids play on my phone he just keep clicking on public mobile app he changed my phone number just one hour ago how to I get my old number back today
Is there any way to increase the last name field length? My last name is hyphenized and I cannot fit the entire name :Aaaaaaaa-BbbbbI can only fit:AaaaaaaaBbbbbIs it possible to allow more characters?
A few days ago me and my two children switched from a shared Telus data plan to individual Public mobile plans. My son was able to switch to the new plan without any problems but when my daughter and I repeated the same steps, our old Telus plan neve...
Not received, while former carrier has stopped my mobile service. Need help urgently.
Hello, I'm having a hard time following the compatibility chart as it's in mhz but phone look up isn't listed that way. I've been to komvili (probably spelt wrong) but the phone model code isn't in the list of model codes.. So I figured I'd ask her...
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