Community

Urgent:transfer number

I accidentally transferred xxxxxxxxxx into my existing account (xxxxxxx@xxxxxx), which overwrote my original number xxxxxxxx. I need to keep both numbers. Please help me:Restore xxxxxxxx to this account.Move xxxxxxxxx to a new account.

Line transfer no service

I transferred my line today around 2 pm. It had been 5 hours but i still have no service. Please assist. 

IPHONE 17 PRO ESIM ISSUE

Hi I was activating a new line of flash sale. I got the esim but it was stuck in activating for quite a long time. AFTER 30 mins the sim was activated but it is not working only showing SOS , tried restarting the phone still not solved any idea ? I h...

I can not active my sim card .

You have currently purchased an esim along with your subscription.unfortunately this phone is not esim compatible.either contiune your activation on an esim compatible device or contact custmer support agent get a refund for your purchase.i didn't kn...

Port from Bell to Public Issues

I previously had Bell, two lines. The first port worked fine and is working. The second seems to be stuck in the process somewhere. Both by physical Bell sim and the esim from Public have the same number registered. When I login to Bell it still show...

Subscription help

Good afternoon, I am looking to changing my mobile carrier and taking advantage of your special ending today. Can someone assist me. I am not very skilled at this. Much appreciated.

subscription not activated

I am a former fido user and today I want to transfer to PM because of the deal. I am stuck at the last step of transferring number 6/6. It shows "subscription not activated" and I tried multiple times with connecting to wifi, adding/removing new sim ...

Will I loose my 50% discount if I put my service on hold using 'Lost or Stolen phone' ?

Hi,I've got 50% discounted $40 plan. Question:Will I loose my 50% discount if I need to put my service on hold for up to 90 days using 'Lost or Stolen phone' feature?Thanks.

I can't have comming calls and message

After transferring from previous service provider, I can't have incoming call. I can make a call and use data as well.It's been over 24hours since I finished subscription.Public mobile service has been set on Esim2 and Esim1(previous service) still a...

My account

I didn't receive any memo or notification or text on or about this sale or I would of did it and I go months with most my data un yoused and these last two months my data gone in days I don't get reburst I spent 100s in dollars been with publicly for...

Buy an ESIM for iPhone 17

Switching from IPhone 15 with a SIM card to iPhone 17 that only takes an eSIM. PM app won’t let me buy an eSIM for the new phone says to use existing eSIM. Please help!

Port of my phone number did not complete

I was unable to port my phone number From virgin when becoming a new customer. I contacted virgin to see if the transfer had gone through. I am unable to receive texts or calls at the moment

Re: Cannot Complete Phone Number Transfer After Weekend Sale

Same issue comings from PC Mobile

Cannot Complete Phone Number Transfer After Weekend Sale

Hello, I was trying to take advantage of the sale over the weekend, but I got the following SMS from Public Mobile: "We're having trouble transferring your number. Looks like you entered an incorrect account number."I'm unable to transfer my phone nu...

SIM card order issue

Hi, I tried to submit a support ticket, but it won't let me to do the submission.My payment went through, and credit card got charged. Can someone please help. Did my order successfully made or not? 

Came from Fido to PM...texts not working

I went to login to my Fido account. I clicked Account Profile, and it said I didn't have an account. So I figured all good. I shut down the phone and removed the fido sim. Restart the phone. Calls work, texts do not. I replace the Fido sim and texts ...

Number transfer from Fizz failed

I switched to PM todayI received message from Fizz and replied yesI received message from PM saying wrong account number, and they will contact me shortlyI can't do the transfer from my account, says invalid phone numberWhat should I do?

50% Discourt New Activation

Hi,I just subscribe the 50% discourt phone plan and waiting for sim card delivery. I wonder could I transfer my original phone number to this plan as there is no option for the process? Could it be processed after I switch the new sim card?

How do i get a agent trying to add new account

Unable to make calls

I can't make calls and I have rebooted phone turned airplane mode on and off. Nothing is working

Activation Issue

I set up a new account yesterday and it still does not work. I get cellular network is not available for calls and no internet for data 

Port problem from Fizz

I'm having the same issue porting over from Fizz. Could you send me the support phone number? Thanks!

Need a SIM

I signed up for the 50% off promo and when I checked my phone with my IMEI # it said it was eSIM compatible.  Now that I need to finish the activation, it says it is not compatible.  I don't mind ordering a SIM card, but will I lose out on the promo ...

How long does it take mods to reply?

I sent them a message on Saturday morning about the 50% off plan and they haven't answered.I sent dm to CS_Agent

Promo 5 gig add on didn’t work

I added 2 promo credits of 5 gig to my account but they didn’t seem to get activated to my data plan. Can that be restored?

Services not working

Whay do I do? My data sms or call will not work