[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone keeps hanging up
If I make or receive a call. It automatically hangs up. Wifi calls work.
Number Transferred From Koodo - No Service
I just took the 50% off deal and transferred my service and number from Koodo. It's been about 40 minutes or so and I still do not have cellular service with public. I have confirmed with Koodo the number transfer, account cancellation and transfer e...
Transfer from Koodo failed
I transferred from Koodo to the esim and the system sent a message saying koodo account was incorrect. I already replied to Koodo’s text with Yes for the transfer. Can someone help to fix the transfer error? Thank you.
Paid for the flash sale subscription - can't activate - number already transferred
I bought the new flash sale subscription plan. Payment went through. I downloaded the app, and filled out the information to transfer the number. Got the text from Telus, and I replied Yes. Activation failed. I restarted the phone. Now, the app is as...
50% promo
Can I get the 50% promotion even if I’m currently registered with public mobile ?
SIM not activated
Been over 5 hours since porting number from Rogers and now have PM and Rogers service. Unable to call or send texts from PM number.
eSim activation failure. Cant submit ticket (submit is greyed out). Cant log in on computer.
Logged into the app to activate eSim. Disconnected from old Telus line, got a text from Koodo saying welcome to the service?? Reset my network settings. Reset my phone. Re scanned the QR, just getting errors and to contact provider. Cant contact prov...
Can't port out
Trying to port my number out of Public Mobile to FIZZ but it's not working.Says I need to say YES to the text but I'm not getting it.
Why can I not phone out or receive calls?
No able to send or receive calls
eSIM could not be installed
I was using Fizz for a very short time, then subscribed to Public Mobile (Flash Sale). I received a phone number transfer message and responded with "YES". I got a confirmation email and a text from Fizz saying that the "phone number transfer was app...
Failed Data Add-on
*This is a complex problem, I urge staff to please read all of itHello,My current plan was the cheapest $15 a month for 250mb of data, recently hiked to $18 (as of Oct 2025).But I got an SMS from the number "5474" (screenshot 1 attached). It offers m...
HELPPPPPP
I just got the promo for my daughter .... I did it on my phone so I could pay for it with my google pay and unfortunately it downloaded the esim to my phone so now I have 2 phone numbers.... how do I fix this and put her number on her phone
Check status of ported number
Hey all. I was able to successfully port over 3 numbers yesterday from physical sim on Fido to eSim on Public Mobile. I am trying to port over the final number from my Fido account to a physical sim. I started the process in the app but lost internet...
Can't receive text messages
currently in limbo and cannot send text messages. I'm able to receive text messages and able to receive in his calls but it still shows up as Rogers.
New account, ported number and have data but no phone/text
New account, data is working but appears to be an incomplete port from Freedom. Who can I contact to resolve this?
I can call but I can't receive calls
It's been few days I can't receive calls after I transfer to public mobile from bell.
How to port over number from another account
Signed up for 50% promo deal with my other monthly ending. How do I transfer my old public mobile number to new public mobile account?
Unable to install eSIM
I tried rescanning the QR code, but it wouldn't work.Getting error "Unable to activate esim. you can try again or contact your carrier for assistance."Please help me activate my public mobile number as i have already lost 3 days and also paying for t...
Esim fail
My esim installation failed, then I tried the qr code but that also didn’t work. I checked my cellulars but it’s definitely not there. I created contact tockets multiple times but I didn’t get anything back from the carrier.
Not receiving text messages
Why am I not receiving text messages while traveling in other countries?
eSIM failed to install. I tried multiple times and did via QRcode. But no luck
eSIM failed to install. I tried multiple times and did via QRcode. But no luck. I raised a service ticket. But where do I find the service ticket in the portal. I do not see it anywhere.
what is the porting team number to call?
Just ported over from Telus. outgoing works but unable to recieve incoming calls or texts. Who do i contact to get this resolved?
"Call cannot be completed as dialed"
My calling was working yesterday and now they are not now. Neither is my data working now.Everything worked fine yesterday so what's the deal.
Urgent:transfer number
I accidentally transferred xxxxxxxxxx into my existing account (xxxxxxx@xxxxxx), which overwrote my original number xxxxxxxx. I need to keep both numbers. Please help me:Restore xxxxxxxx to this account.Move xxxxxxxxx to a new account.
Line transfer no service
I transferred my line today around 2 pm. It had been 5 hours but i still have no service. Please assist.
IPHONE 17 PRO ESIM ISSUE
Hi I was activating a new line of flash sale. I got the esim but it was stuck in activating for quite a long time. AFTER 30 mins the sim was activated but it is not working only showing SOS , tried restarting the phone still not solved any idea ? I h...
Resolved! fresh activation today (orderd 1 week ago), how to change subscription to one of thre flash sales?
Hello,I just transferred my ph# and service to PM today... I'd ordered a SIM + $20 4G plan a week ago.After activating and revisiting the PM website, I see a flash sale for $20 (for 2 years) for 5G... using the app on my cell, I went to adjust my sub...
I can not active my sim card .
You have currently purchased an esim along with your subscription.unfortunately this phone is not esim compatible.either contiune your activation on an esim compatible device or contact custmer support agent get a refund for your purchase.i didn't kn...
Port from Bell to Public Issues
I previously had Bell, two lines. The first port worked fine and is working. The second seems to be stuck in the process somewhere. Both by physical Bell sim and the esim from Public have the same number registered. When I login to Bell it still show...
Subscription help
Good afternoon, I am looking to changing my mobile carrier and taking advantage of your special ending today. Can someone assist me. I am not very skilled at this. Much appreciated.
