Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This field does not work. It suggest nothing and manually entering the adresse does this:
I have the Canada, US and Mexico plan. I am in Glen Allen today and will stay for the week. I cannot access any voice and data at all. I am now using public Wifi only
You offer an Can-Us-Mx p[an for $30 CAD. I want to subscribe.
I lost my phone, when I call it it seems to ring all the way through until voicemail. The phone was dead when I lost it days ago so I’m thinking someone may be using the SIM card. Are you able to tell me if it’s actively sending pings? Or where the l...
I am also trying to figure that out
My account is on a 5G plan, but my iPhone 12 Pro only connects to LTE in multiple 5G areas. Other Public Mobile devices in the same locations have 5G. Please reprovision my line for 5G or refresh my network profile.
Hi, I want to port out to koodo and currently have esim from public mobile on my iPhone 17, how to do it step by step?Note: I already have activated koodo account and I have a temporary number on physical sim card.
I am trying to update my payment information as my credit card will soon be expired. When I try to log in with my email or use my cell # to get a code to reset my password, they both get me into my husband's public mobile account. I can see his payme...
Hi,I’m trying to switch to an eSIM on a new Samsung phone.The Self-Serve app only allows ordering a physical SIM, and when I use the website (which does show eSIM), it tells me I must use the app.I’m stuck in a loop and can’t generate an eSIM QR code...
I have a $35 monthly subscription. My invoice shows X1 Automatic Topup for a total of $37.17 before taxes. What is this topup charge
New sim card received this week, but phone is broken so don't need to activate new card. Need to cancel subscription
I am a current public mobile customer. I used to have anaccount that i accessed to pay each month. I forgot my password and my email had changed a few times and I dint remember which one I used. I have been buying phone cards for the last several y...
How do I transfer this Accountto my new phone
My credit card was charged and Koodo service is already disconnected. However, the App is stuck on the "Resume Activation" screen and I never received the eSIM QR code email. My phone has no service. Please reset my account and email me the eSIM QR c...
I'd love to switch my subscription.From CanUSMex 60gb to Canada 4GB 4G plan. my renewal date is tomorrow. I'm logged into the app but the switch isnt happen. please advise.thanks
Have moved the sim to a used pixel but the pin number I used before doesn't unlock the phone. How can I get in or override?
what my friend to do with my refer code?
I missed a payment and cannot login anymore to switch my payment method
Hi,I'm having trouble activating my new SIM. I changed my Public number and purchased a new SIM, but now I can't activate it. I would appreciate your support.
Hi all,I went on vacation 3 months ago and today marks exactly 90 days since my phone plan expired. I unfortunately forgot to activate my plan yesterday but thought it would be ok to wait until today. Now my account has been deactivated and when I re...
My first time posting on community since I started using Public Mobile in 2021. This might be my last, depending on how this issue gets resolved. I just sent them another ticket that reads:“This is my fifth and final attempt to reach out about this i...
When did the redemption change from 15Points to 20points for bill credits I did notice they also change it from $15 to $20
Public Mobile charged me twice on Dec 8, 2025. How can I get it fixed?
Help. This service does not work.
Hello. Ever since the 911 provincial tax was introduced, I haven't been able to pay it through dialling 611. Before it, I was able to pay the amount due on my bill through 611: I'd be told that this much is due and that my card will be charged this a...
I see that the points back rate has decreased from 5% to 2% on plans offered. So yes, I gather that the points back rate has decreased by more than 50%? I don't know when and I don't recall receiving a notification about this.
Today when I checked Rewards -> Activity, and found since June 2024, my refer point is not given. so till now, total 24 points are missed. could you help?
@hairbag1 My apologies if my questions have already been addressed elsewhere.I have been a PM subscriber since 2019 when I had the $15 plan. I had 250 mb of data and 100 minutes. Some time this year, I upgraded to the 500 mb plan for $15. The curre...
