01-29-2026 11:10 AM
I changed plans using the app not paying attention but realized after i downgraded. Is there any way to change back?
01-30-2026 04:11 PM
There was an option to cancel the Change which I did. Ty for the help though
01-30-2026 02:03 PM
Been a day no reply. Whenever I messaged them in the past they were very prompt
01-29-2026 11:20 AM
Ty for the help. Sent a message to the agent
01-29-2026 11:11 AM
if it is the first day of the change, probably agent can help, but you have to check with them
Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage