replacement eSIM

[Yuqings]

My existing Public Mobile account is stuck on “Resume Activation”.
I am an existing customer and I only need to replace my eSIM because I changed to a new iPhone.
I cannot access Account → Purchase SIM Card in the app.
Please remove the incomplete activation from my account or help me issue a replacement eSIM while keeping my existing phone number and plan.

[softech]

@Yuqings 

The error indicates that the Eversafe login system is unable to locate your My Account from your email login.  But no worries, it is an easy fix for PM support, you will just need to engage them by submitting ticket.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre