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Port in issues

Lucas0210
Great Neighbour / Super Voisin

I missed the SMS port in conformation message, now I couldn’t access to mu number. I was trying to port in to Public. I there anyone could help me please? It’s very emergency for me. Thanks

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @Lucas0210 

you need to make sure you can get text on your old carrier sim.  If you cannot, you have to work with your old carrier first before asking PM to resend the port request

sorry, the text to approve is required, no shortcut

BKNS27
Mayor / Maire

@Lucas0210 

Contact a CS_Agent to have your previous carrier resend the confirmation text.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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