[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Port of my phone number did not complete
I was unable to port my phone number From virgin when becoming a new customer. I contacted virgin to see if the transfer had gone through. I am unable to receive texts or calls at the moment
Re: Cannot Complete Phone Number Transfer After Weekend Sale
Same issue comings from PC Mobile
Cannot Complete Phone Number Transfer After Weekend Sale
Hello, I was trying to take advantage of the sale over the weekend, but I got the following SMS from Public Mobile: "We're having trouble transferring your number. Looks like you entered an incorrect account number."I'm unable to transfer my phone nu...
SIM card order issue
Hi, I tried to submit a support ticket, but it won't let me to do the submission.My payment went through, and credit card got charged. Can someone please help. Did my order successfully made or not?
Came from Fido to PM...texts not working
I went to login to my Fido account. I clicked Account Profile, and it said I didn't have an account. So I figured all good. I shut down the phone and removed the fido sim. Restart the phone. Calls work, texts do not. I replace the Fido sim and texts ...
Number transfer from Fizz failed
I switched to PM todayI received message from Fizz and replied yesI received message from PM saying wrong account number, and they will contact me shortlyI can't do the transfer from my account, says invalid phone numberWhat should I do?
Resolved! Transfer from Fizz. Leading zeros in account number issue
My transfer is in Limbo now, because the leading zeros. PM asked me to use. Called Fizz, they said it's rejected because of that. PM needs to re-triggered the transfers. I am starting to doubt PM, with no real person to talk too. Might be a waste of ...
50% Discourt New Activation
Hi,I just subscribe the 50% discourt phone plan and waiting for sim card delivery. I wonder could I transfer my original phone number to this plan as there is no option for the process? Could it be processed after I switch the new sim card?
Unable to make calls
I can't make calls and I have rebooted phone turned airplane mode on and off. Nothing is working
Activation Issue
I set up a new account yesterday and it still does not work. I get cellular network is not available for calls and no internet for data
Port problem from Fizz
I'm having the same issue porting over from Fizz. Could you send me the support phone number? Thanks!
Need a SIM
I signed up for the 50% off promo and when I checked my phone with my IMEI # it said it was eSIM compatible. Now that I need to finish the activation, it says it is not compatible. I don't mind ordering a SIM card, but will I lose out on the promo ...
How long does it take mods to reply?
I sent them a message on Saturday morning about the 50% off plan and they haven't answered.I sent dm to CS_Agent
Promo 5 gig add on didn’t work
I added 2 promo credits of 5 gig to my account but they didn’t seem to get activated to my data plan. Can that be restored?
Resolved! Joining Public
I switched to Public and now I cant send sms, didn’t receive my eSim, and can’t submit a service ticket nor can have I been able to get in contact with a person that could help. How are my issues going to get resolved? How can I speak to someone when...
Services not working
Whay do I do? My data sms or call will not work
Resolved! Can I get help to transfer a number from koodo?
I have received a text from koodo asking me to confirm the departure from their services. I answered yes, and was disconnected. But public mobile did not transfer the number and asked me to take a new number which I did. Can I still have my koodo num...
Unable to transfer my number from Cogeco
Hi support team/membersI subscribe to Public Mobile on Saturday January 24th 2026 and requested my transfer of number from my Cogeco account to public mobile. I got a message from Cogeco confirming the same and I said yes to that. However then I rece...
After porting to public mobile, incoming calls are auto farwarded, multiple devices
Need to resolve this issue, possibley from public mobile side to clear the forwarding and multiple ios and andriod devices are forwarded automatically, cant receive calls at all, calling others works.
New activation - No SMS or Incoming calls
Signed up last night. Ported my number from another provider and currently cannot take incoming calls, or SMS text. Only outbound calls work. Any insights on what to do now?
Apple Watch
Hi I would like to sync my phone number to Apple Watch. Do you support it or no?
cannot activate eSim
The QR code from the email I received doesn't work, what can I do next?
Flash Sale clerification
Im trying to understand the flash sale a bit. It lists 60GB. But is it 60GB per month, or 60GB pool for the length of the 2-year contract?
Porting?
It’s been more than 5 hours and I want to confirm when my number gets ported over.
Port out from Phonebox
cannot port my number to Public Mobile
How do I get the promo flash deal if I am a customer
I am a current customer who is paying $35 and I want to take part in the $20 plan, how do I do so?
Porting over from Fido is still not done after more than 5 hours.
I had my daughter to sign up for the public mobile plan, and had her started the number porting process. Her old service is fido, and she has done and followed all the steps for the porting, after that she had her phone off, and went to sleep. This m...
can't transfer my number
and can't submit ticket, the button is always grey, can someone help??
Problem transfering my number
I tried to port in my number when I signed up for Public but I got this text message after I replied to the confirmation text:“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someo...
