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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1260 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29934 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41747 Views
  • 185 replies
  • 29 Bravos

Spoofing?

I got a call today ( I just bought US/Cdn plan and activated eSIM today) that said my number had been used abnormally and it was scheduled to be cancelled today, anyone get this call?

US CANADA PLAN Calling from US

I just got this US CANADA PLAN with 50 GB, I just want to confirm if I am in the US now and whether I can call a US number or a Canadian number without additional charge? THANK YOU! 

Yang2024 by Great Neighbour / Super Voisin
  • 307 Views
  • 3 replies
  • 0 Bravos

Resolved! Referral discount

Hello, I just signed up with public mobile after a friend sent me a referral link but once I activated my account the discount is not showing. How do I go about getting the discount? 

Lumerian by Great Neighbour / Super Voisin
  • 385 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM card

SIM card failed to activate, any suggestions. 

Le5 by Great Neighbour / Super Voisin
  • 413 Views
  • 3 replies
  • 0 Bravos

Login problem

This happen when I port number to PMI need to log in to my account to activate my esim but I can log inafter I log in with my email with email verification codeThere is one more verification code to my number but I don’t have access to itnumber cance...

seanyoon by Great Neighbour / Super Voisin
  • 299 Views
  • 3 replies
  • 0 Bravos

Can't receive texts or calls

Hi I recently ported over a landline number from Telus but can't send/receive texts or receive calls Please help

Ac964 by Great Neighbour / Super Voisin
  • 287 Views
  • 2 replies
  • 0 Bravos

Unable to port number from fido

I am trying to transfer my line from Fido but the line just stay active with them where I have been using a temporary number from public mobile. It has been like this for several months although I said yes to the cancellation sms from Fido many times...

Satomi352 by Great Neighbour / Super Voisin
  • 250 Views
  • 2 replies
  • 0 Bravos

Postal code invalid

Trying to change my credit card for upcoming payments. But keep getting invalid postal code message 

Lynette2 by Great Neighbour / Super Voisin
  • 482 Views
  • 4 replies
  • 1 Bravos

Resolved! Anniversary

Can anyone tell me we’re I can find my anniversary date I really don’t know how long I have been here thanks 

car62 by Good Citizen / Bon Citoyen
  • 416 Views
  • 3 replies
  • 0 Bravos

Can't sign up with Wise Card

I saw there's a post on this from 2 years ago, but Wise does offer cards in Canada now. It has a Canadian address with a Canadian postal code.I can even see in my Wise account that Public Mobile checked the card to make sure it was valid, but I still...

Rabbit8181 by Great Neighbour / Super Voisin
  • 625 Views
  • 5 replies
  • 0 Bravos

Porting out

I want to port out my number to Bell

Deb9812 by Great Neighbour / Super Voisin
  • 270 Views
  • 2 replies
  • 0 Bravos

Resolved! US upcoming trip

good morning! If the abive screenshot is my current phone plan, am i good to just keep using my phone as normal when i go to the US next week? Anything specific i need to do to activate this and to avoid extra charges on my next bill? Thank you

5EEC3EE7-1C24-4D39-A1A4-3356600BC612.png
Fredpaul by Good Citizen / Bon Citoyen
  • 545 Views
  • 5 replies
  • 0 Bravos

Login issues

I got a sim card online and it's been active for over 2 months. Each time I try to log into my account, I get the message  "Let's complete your activation" 

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Mails4ekhator by Great Neighbour / Super Voisin
  • 261 Views
  • 1 replies
  • 0 Bravos

LTE connection

Why is the LTE connection so bad. I can hardly use it. Maybe it is me, but I don’t think so 

Toy1 by Great Neighbour / Super Voisin
  • 435 Views
  • 3 replies
  • 0 Bravos

Points on payment

Is public mobile going to start offering points for pre authorized payment? We used to get money back. 

cski by Good Citizen / Bon Citoyen
  • 344 Views
  • 4 replies
  • 0 Bravos

Poet Numbers Wrong one...

I have an account and number with Public.I attempted to port another number I own from Koodo but instead they ported the number from my Koodo to Public using the phone I already had on Public So now my phone has my kids number, he has no service, and...

Iam2fast4you by Great Neighbour / Super Voisin
  • 308 Views
  • 3 replies
  • 0 Bravos

Closing my account

How to remove your credit card or close public mobile account? Or how can i disable autopay?@CS_Agent 

Ravidalal by Good Citizen / Bon Citoyen
  • 234 Views
  • 1 replies
  • 0 Bravos

"Public Mobile verified"

I often see this message "Public Mobile Verified" when I get calls from any PM number. So, I was wondering why does it show up?1 sub-question to it Why does some PM calls are HD+ and others are just HD calls? Thanks guys! 

Shubh2023 by Model Citizen / Citoyen Modèle
  • 999 Views
  • 17 replies
  • 0 Bravos

Unable to transfer number

Hello,I am unable to transfer my number. I am moving out of Public Mobile and have obtained a new SIM with a different provider. However, I am unable to transfer my current Public Mobile number to my new one. My subscription expired a few days ago, a...

Neenu1 by Great Neighbour / Super Voisin
  • 516 Views
  • 5 replies
  • 0 Bravos

Calling Features

Are all the typical calling features included in the current limited time plans? They are not listed at all! 

Hardchargers by Good Citizen / Bon Citoyen
  • 758 Views
  • 10 replies
  • 1 Bravos

Resolved! Activated account and transfer a new sim card

HelloI just activated my account around an hour ago and wondering at what step should I insert my new sim card and remove the old one?I already received a message from my old provider and accepted the transfering

irit by Great Neighbour / Super Voisin
  • 375 Views
  • 2 replies
  • 0 Bravos
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