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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13794 Views
  • 113 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25180 Views
  • 183 replies
  • 26 Bravos

Transfer number did not work

Having issues porting old phone #. Was not completed, need to resend request. Please assist.Thank you!

Hhwu by Great Neighbour / Super Voisin
  • 238 Views
  • 5 replies
  • 0 Bravos

Resolved! Texting while in the USA

A friend of mine  (I referred them to PM) tells me that she is able to send/receive texts when she is in the USA but she hasn't bought a roaming USA add-on.      Calling doesn't work but texts do.She bought an ESIM to use for mobile data in the USA a...

GeorgeO by Good Citizen / Bon Citoyen
  • 470 Views
  • 7 replies
  • 1 Bravos

Help! I’ve lost my number. How can I get it back?

I am out of the country and went past 90 days by a few days to re-activate my account. I no longer see my previous account info when I log into public mobile.if I purchase a new plan, would I be able to choose a specific number? (I want my old number...

Lulu930 by Good Citizen / Bon Citoyen
  • 288 Views
  • 6 replies
  • 0 Bravos

Switch to new offer

I am a recent custommer of Public Mobile (barely a month ago)The offer I had was 34$ 5G 40 Gb  - Now the offer is 34$ 5G 50 GbI'd like to switch to that offer since I just beacme a custommer and that the offer is better

Mathiesque by Great Neighbour / Super Voisin
  • 347 Views
  • 6 replies
  • 0 Bravos

Number not ported successfully

I just contacted my previous provider bell and came to know my number is not ported successfully and being charged by bell as well as public mobile current provider.

Ankush1 by Great Neighbour / Super Voisin
  • 186 Views
  • 3 replies
  • 0 Bravos

Cancelling subscription

Hi, I registered a new subscription this morning (4GB for 24$ plan) however I would like to cancel it and get a full refund on my credit card. How do I proceed? It would have been much easier to be able to speak to an agent...

Flo-Al by Great Neighbour / Super Voisin
  • 335 Views
  • 7 replies
  • 1 Bravos

Not receiving texts and some calls

Hey,I just joined Public Mobile and I had transferred my number from another carrier. I got the authorization to transfer and followed the process. After I’d switched sims, I have stop receiving texts at all… I’m also noticing that not receiving some...

Cannuck26 by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

no service

i phone xr , i cant send or receive text or phone calls . already missed a day of work because of no phone . need help badly

George01 by Good Citizen / Bon Citoyen
  • 489 Views
  • 18 replies
  • 0 Bravos

Resolved! URGENT Not recieving verification texts from my bank.

I have recently switched to public mobile and transfered my number over from my old provider. I have since not been able to recieve verifiation texts or calls from my bank. This has led to problems with my bank as they will not send these codes via e...

PhilipB by Great Neighbour / Super Voisin
  • 167 Views
  • 1 replies
  • 0 Bravos

Number porting only partially working

Ported from lucky mobile to public several days agoCalls from cell phones seem t be going to new phone on public however calls from landlines and VoIP numbers are still going to old sim.  Been several days since I ported...how can I fix this?

GRC1 by Great Neighbour / Super Voisin
  • 112 Views
  • 1 replies
  • 0 Bravos

Cannot Port Out

Hello, I keep getting a technical service failure error from a new provider when I try to port my number from Public Mobile to a new provider. I don't receive the SMS text to approve the transfer on my Public Mobile SIM and have yet to receive a resp...

Eandler by Great Neighbour / Super Voisin
  • 353 Views
  • 7 replies
  • 1 Bravos

Subscription Cancellation

Hi. I have a plan that supposed to end in 30th December 2023, and i am going to cancel it as i will be leaving canada this week however i am automatically charged for another cycle on 29th December 2023 which i have never registered any payment metho...

manlingchan by Great Neighbour / Super Voisin
  • 309 Views
  • 6 replies
  • 0 Bravos

Roaming Question

My mom wants to switch to Public Mobile and take advantage of the Quebec only $40 Canada US plan. She’s going to Europe next year. I see they have a data add on for certain European countries. Can she get an add on for talk and text?

Mohawk44 by Great Citizen / Super Citoyen
  • 281 Views
  • 3 replies
  • 0 Bravos

Resolved! CS_Agent

Hi Removing personal details from the post.Thanks,

ny1 by Great Neighbour / Super Voisin
  • 506 Views
  • 6 replies
  • 0 Bravos

Resolved! $34 or $40 Plan?

New Public Mobile customer here — signed up for the Black Friday $34/40GB deal and set to auto-renew tomorrow with the Boxing Week $40/60GB plan. Wondering how many other subscribers are doing this?My usage for the past 29 days, mostly for speed test...

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Curbot by Great Neighbour / Super Voisin
  • 795 Views
  • 15 replies
  • 0 Bravos

Missing Rewards?

Ok so what to say if rewards are missing?Signed up Black Friday weekend, was given rewards + new account rewardsRenewal was on Boxing day, payment was processed, but no rewards credited on renewal date?The plan pages seem to imply I get the reward po...

Godzillaz by Good Citizen / Bon Citoyen
  • 345 Views
  • 5 replies
  • 0 Bravos

No Caller ID

I know a guy keeps calling me No Caller ID and my voicemail is blocked why is that? I have to get a temporary password and make a new password.

Payment method

Hi I am new to public. I used my friends payment card to pay for my plan just to take the offer. Since I have the offer now, I want to change the payment card to mine but the reason from the beginning of me not using my card was that it wasn’t accept...

Just bought data add on for US roaming

Hello! I bought recently the 30$ US roaming plan for my public mobile account, but when it “activated”, nothing happened. It currently says i have negative minutes and negative texts available. I still cannot receive texts or access the data i bought...

MushroomLB by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos
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