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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Poor signal

For the past three. months I am getting very poor signals on my iPhone 8 Plus, only one bar. Sometimes the other party can't hear my voice at all. Why is this happening?

Resolved! Call quality from 5G to 5G/4G (different carriers)

Hey,Hope y'll are doing well! I noticed 1 thing & I wanted to ask you guys here, do all of you notice the call quality from PM 5G to other carriers, irrespective of the gen they are using (4G or 5G) I have noticed this a lot, considering my friends h...

Resolved! I bought a Nomad eSim card for Europe -- what do I need to do to prepare my Public Mobile phone?

I bought a Nomad eSim card for a trip to Europe in April'24.What do I need to do do to prepare my Public Mobile phone to work AOK with the eSim card? Do I need to unlock it or anything else?Thanks, Mark

5G not showing as option on S20 5G

Hey, I know this question has been asked many times but still doesn't answer my question.I was on Rogers and moved to Public Mobile recently. When I was on Rogers, I had the 5G working fine, but when I switched, I only have the option to select LTE o...

Porting from Citiphone Issues

Hi, I'm trying to port over a number from citiphone to PM, but I never received a text from Citiphone asking if I was trying to port the number over. I waited an hour and a half and no text ever came through. I went online and read that Zoomer (whi...

Resolved! Can/USA plan data issues in USA

Very frustrated as I cannot access cellular data in the USA. I have a Canada / USA plan and it connects to the network for calls only. I ensured that cellular data is on and have updated the APN and multiple restarts with no luck. Had to stop at T...

Resolved! Porting issue

Any way someone can send me a number to call for Porting issue. I did everything right including reseting phone. It's been over 5 hrs now. Data works on my phone when turning off wifi, but still no way for me to make/receive calls as Fido has alread...

Resolved! Will Public Mobile surprise us down the road?

This is what I am hoping from Public Mobile. When all current customers saw the awesome BF deals that were only for new customer activations there were a lot of complaints here in the community about why not us too. Eventually, current customers did...

Can't send text pictures, can receive pictures and send & receive text messages

My Samsung GT-S7560M has stopped being able to send pictures by text message. It will receive pictures and will send and receive texts. This seems to have happened spontaneously. I’m in the middle of the billing cycle. Anyone have any suggestions...

Resolved! Will the new 5g plans work with an LTE phone

I switched subscription for my phone which supports 5Gbut also my wife’s subscription which only supports up to LTEis her phone going to have any issues?

Bad sim card

Switching from koodoo to Public. Got my new sim card and tried to activate but no connection. Got a ticket for help and was contacted. The person reset on his end twice and told me all should be well but - no service. He then told me to put the sim c...

Can't transfer Koodo number

Gets stuck during activation. Help.

Sim card not working

Hi so I just switched to Public Mobile.I received the sim card in the mail. I followed the instructions and responded YES to the sms about transferring my phone number. After that, I wasn't given any other prompt and this is where I think i might hav...

Canada-US Phone Plans Limited Time Offer - $ 40 for 75G

Does anyone know how long this offer is going to last? I am currently in the States, but can't update subscription until I get back to Canada in April. Will that offer still be available?

Forgot to number transfer

I forgot to transfer my old number from Fido and set up a new one. Is there a way I can request to have my old number transferred still?

Problems

I just got my Sim yesterday and signed in everything seemed fine. Today I have no service and can't log onto my account. Tried calling 611 and it says my account has been suspended, I have $0 balance in my account and need to add $ to my account. Not...

Porting number

I am trying to port my number from freedom mobile and I didn’t wait for the sms message from them and I replaced my SIM card with public mobile already. How can I get the message from freedom mobile now? Public mobile keeps asking for 6 digit code fo...

Resolved! Currently on koodo, do i need new sim card if switching to public mobile?

I currently am on a koodo plan, but its quite expensive so i want to switch to public mobile, but my phone doesnt support esim, so i want to know if i will be able to use PM with my current sim card or if i will have to get a new sim card from public...

Resolved! iPhone to Android group message download failed

Hi everyone, I'm having issues downloading group messages that come as MMS from iPhone to Android of late. I have a galaxy mobile & have my Mobile Data on. After a few seconds, it says download from "number" failed. Has anyone faced this issue before...

I'm trapped between login and a not working screen, please help

I think it is because I entered an IMEI number instead of my Koodo account number, but my subscription will not compete, I can log in, and then get instantly sent to an error page with a link to support chat, no way to change my information, please h...

Plans

Does public have a Canada US and Mexico phone and data plan

Subscription not activated

I don’t know why my subscription is not activated and they already took the money, can someone help please

Resolved! Number port from Bell did not work

I tried to port my number from Bell about 7 days ago. I can SMS and call other Public Mobile users but I am unable to send SMS or call people on Bell. Can someone please help with porting my number? To make this more complicated, I am unable to si...

Possible fix for MMS issues when switching to Public, picture messaging not working but data is fine

Hi all,The following is a message I sent to the CSR, "Alex", who was helping me try to get my MMS working on Public Mobile. He was great but the hoops I had to jump through were not. I have never had any problems getting online with a new carrier (>...

Will PM gift old reward customers meaningfully?

PM need to make this right. If they're upping old rewards customers monthly fees by $7, they should offer a meaningful gift. My suggestion would be that those on $34 plans get $29 offers (same plan). Those on $15 plans get it for $10 etc.

New Account suspended, cannot pay or access ro account

This morning I changed my Line from Virgin to Public Mobile.unfortunatly, my account is suspended.when I call 611, to pay with the registered crédit card, it is asking me for a PIN code which I never set. I tried the basic code; 1234, 0000, etc. Not ...

Inquiry

Hey,I currently have 1 gb data and looks like additional unused bonus 1 gb data which says in red 11/30 left - what does this mean?

Transferring number away from PM

Hello,Is anyone else having problems with porting their phone number away from PM? I wasn't able to do it and need help.Thank you,Miles

Subscription

Hello. At 14:21 this afternoon (Mar 9), I applied to change my subscription to the promo Canada wide 34.00 for 3 months but I meant to sign up for the 39.00 Can/US international one. I did sign up for the latter one but want to be sure that the 34....

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