Number port from Bell did not work

[LorraineField]

I tried to port my number from Bell about 7 days ago.  I can SMS and call other Public Mobile users but I am unable to send SMS or call people on Bell.  Can someone please help with porting my number?  

To make this more complicated, I am unable to sign into my account since the one time code never comes to my phone so I cannot confirm my account.  I did send a message to CS_agent but have yet to get a reply.  

Thank you

Lorraine

[hTideGnow]

hi @LorraineField they usually reply in 2 or 3 hours.  Check the Community inbox for the reply. If not reply after 4 hours, message them again 

[LorraineField]

I have submitted a ticket with the first link you provided.  Hopefully the team will respond quickly and can get the service working properly.  Thank you again for the support.

[hTideGnow · Accepted solution]

hi @LorraineField no transfer on record means if is completed. I think yours is not a port problem but an account setup problem.   Check with support agent, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LorraineField]

Is there a way to contact the porting group for support?  The number provided in a private message indicates there is no transfer on record.  Does that mean there is porting request in the Public Mobile system?  Any suggestions would be welcome.

[LorraineField]

Only from Public Mobile.  If someone from Bell calls me it does not work

[hTideGnow]

hi @LorraineField can you receive inbound calls??

Sond like the number not ported yet.  But check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox