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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Voucher

I purchased a phone voucher , and I did accidentally put the wrong pin in when I called 611 . When I put the correct pin in, it still would not accept . I attempted to go into my account and add the voucher that way . Unfortunately I can't figure it...

ESim and randomly not network connections.

Hi, Randomly my phone decided not to be connected to the network. I have tried everything that online suggests and nothing will connect me back to network. Wondering if a esim is the issue or i have done something incorrectly. What's the best way to ...

Do I need to pay extra fee if I use my phone in Mexico?

My plan is the CAN-US-MEX plan, so I’d like to know if there are any extra fees for using my phone in Mexico. Thanks

When I'm in the US can't receive and make any calls

Activation code

I’m not receiving the 6 digit code.

My account was accidentally reported as fraud and now im scrambling to re-instate it

My mom accidentally reported my phone payments as suspicious then my account was locked out and now we are both scrambling to figure out how to undo this. We have already cleared it with the band but were told the request went to 'the back office' at...

How to Print MY Messages from the phone

HelloI just need to know what is the best way for me to print my messages from the phone?

Service restart

After paying for service , how long to activate?

Adding a second line to my account

I just registered and can’t find the option of adding a second line to the same account. Is it possible?

Phone transfer

Been waiting for 7 hours and still no phone call or text working

Resolved! Forbidden A1 error code

When I try logging in i get a forbidden a1 error code. Tried changing my password, no change. Tried logging in on a friends app that does work for him but that doesn't let me in either. Tried submitting a ticket to an agent but I get the same A1 erro...

eSIM, referral and promo code

I didn’t get the activation code, for my e sim, still dash on my phones for network, no referred discount received, no promo discount received,

XIAOMI phone

I have a model Redmi 13C. Frequently, when I turn on my data, the service is just not there for me. Resetting my phone seems to get my data back most times, but this is very frustrating. Any suggestions, as far as phone settings go, for example?

Can’t activate phone number for provider switch

I’m looking to leave Public Mobile due to the inability to process my payment and use my account. My phone has been off for several days and I’ve been put in circles. My subscription has been cancelled, despite my efforts of using several cards to ma...

Resolved! Cell Service at home has gotten worse

Wife and I both on PM. Great service until around 3-4 months ago when something happened and now we have <1 bar in our house. Have to go outside to make calls. Question 1 - any way to talk to a tech and see if there is a tower issue that is being wor...

6 digit Code

I switched my landline # to my cell phone. But it sends a code to the landline which I cannot get. Therefore cannot confirm my identity. GRRRRRR.

QRcode to my email.

duplicate thread

cancellation

I need to cancel my activation ASAP because the imei of the phone i have enter, is not good, and i need to get a new phone in able to activate my esim, so, please cancel the activation and cancel also the credit card i enter and issue a refund, thank...

Cannot generate eSIM iphone16

I have an unlocked iPhone 16 that I bought directly from Apple in Canada. I have a US phone eSIM and wanted to add a public mobile eSIM. However I can’t even generate one? I even tried transferring my US eSIM back to my old iPhone and deleting and re...

Plan that includes US Roaming

I would like to see Public Mobile offer a plan that includes US Roaming. Will we see this happening in the near futur

Resolved! Add-on

Purchased 2 text and talk for recent trip to the US. We were unable to access data roaming while in the states and would like to get a refund for the 2 packages we paid for but we’re unable to access. How can we get the refund?

Resolved! International Roaming?!?!

Does anyone know if Public Mobile will offer international roaming (outside US/Mex) anytime soon?!I did not know that they did not offer roaming, it is not stated clearly anywhere on their website that you cannot roam internationally, only mentioning...

PM Web Page rendering is off?

For some reason today part of the PM Community Web page is not showing properly.First part is off, the rest is sort of OK, bottom is not OK. PM Account page is correct...I did not do ANY changes/adjustments in my web browser, everything is the same a...

Resolved! Mexico Service

My wife has the Can-US_Mex plan and is in Puerto Vallarta Mexico now... No cellular ?? She is getting the following message " 310-260" Cellular Network is not Available.... ??? Help ?

Change in Service / Outage in my neighborhood.

For the last 3 days my cell service at my home has changed from full bars and fast 5G to 1 bar and all my calls drop. My cell service is essentially unusable for talking. When I go out and about connecting in different areas (different towers) my p...

Resolved! esim qr code wont activate

can someone help, this is ridiculous, like a real agent, i got the text and my old provider now does not provide service to my sim, and this esim is not active and the qr code doesnt work, why isnt there any support

Activate account

Trying to setup my phone as a new customer and can’t login on app screen is blank. Confirmed that my region was set to Canada

I cancel with Bell before switch so..

First, sorry for my bad English. I'm French.I was with Bell, I cancel my cellphone services then I ask Public Mobile to transfer my number..But now, I need to have that old number to activate my account. I don't have it.I can't find where to talk wit...

Resolved! Just signed up.

I just signed up, I used a code from my fiend for the refer a friend and now it’s not showing in my account that I used it.

Subscription cancelled

Cancelled Feb 10 but charged Feb 25/25meeds to be refunded plus I require a notice of refund and cancellation.thank you

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