Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't log in to my account to make a payment because my account is on hold and the code won't come through by text.
I have a Can/US plan and I am presently in the US. My data and texts work, but I can't make or receive any calls. I check my plan. It's ok. I am on T-mobile. I am roaming.Any ideas?
I purchased two lines and received two emails confirming the order for $43.68 on Nov 24, 2023. However, my credit card shows three charges for the same amount on that date. Credit card company suggested to contact the seller. I am not able to create ...
Am with public mobile for few years and still I don’t have access to 29 or 34 $ plan why?
I am not receiving my 6 digit code to my phone number
Hello Public Mobile Community Some people call my number they get a message saying that my "number is not in service". Different people have no problem with their calls coming through.I can call out from my phone no problem and receive texts. I can e...
I see there is a Boxing week promo of 4 speed 4GB unlimited minutes for $24.00. When I go to change my plan that offer isn't available. How can I obtain this offer on my next bill?
Hi All, Does the unused data at the end of your billing cycle roll over to the next cycle or do you lose that left over data? Thanks!
Please help me get access to my statements for the year 2023. Email them if possible. Thank you!
I just purchased an ipad pro with cellular and would like to add it to my Public obile account to share data. It is asking me for a QR code.
I recently had fraud on my credit card, and it had to be replaced. Meanwhile, my Public Mobile payment came due and was declined. Now I am unable to change the credit card info on my account. I am on the correct page, but you cannot enter the informa...
Canadian asking.Does PM have a package for phone and data while on a cruise.
I’ve been overcharged a bunch of times for add ons that I didn’t ask for, can’t get through on any help desk or chat or submit a ticket because all I get is errors and unhelpful responses. Thought my account would not even allow add ons and then I ha...
I purchased a US phone and text roaming. The text works but the phone does not.
From the first image, I was assuming it was 50/75/100GB per month.But when I click on offer details, I see this second image which implies it's 50/75/100GB per 3 months.
I need help for transfer num
Koodo has transferred my number and I am still not activated by Public Mobile. Not sure of next steps or how long this process should take.
I recently purchase a subscription and still waiting for my SIM card, the day after I subscribed I can no longer log into my account due to not getting my validation code, Ive been trying to log in for the past 2 days. I've tried the chat robot but ...
Any walk in locations in Halifax to setup an account and get a SIM card?
What is the process to refer a friend?
I tried registering with an esim, but my phone is not compatible. I didn't find this out until I had submitted the request and said yes to allowing Virgin Mobile to port my phone number. But since my phone isn't compatible, the phone number is in lim...
Hello, my data ends before the renewal, and I really still need the data, can you please change the due date, because I want to receive new data today, please. secondly, I have been using more data and the 20gb is not enough to get till the end of t...
我正在尝试从 lucky 手机转入我的号码。我选择了“号码转移”选项，没有填写账号，输入了错误的IMEI号码。我的移植过程目前处于停滞状态，无法在网站上启动移植过程，现在只能打电话没有接收功能，而且Lucky mobile仍然运行良好。幸运服务告诉我需要重新填写幸运帐号并让公共服务再次发送该信息
Hello,I would like to pay more by switching my current plan to promotion $24/4GB plan. Please considering as a loyal customer for a long time. Thank in advance.
Hello,I joined Public Mobile during Black Friday because of their nice 34$ for 30GB/Month 5G speed. But Now the 5G is no longer working, I double check my MyAccount to make sure I had paid but apparently Public Doesn't automatically take funds from m...
how do I update my address?
I switched to a new service provider at the end of November and no longer have access to my Public account. I am supposed to have 180 days to access it. Any info would be appreciated.Thanks!
As you can see on the screenshot below, under the payment screen it showing $65 plan even thought my is much lower. Funny thing is that the last payment was correctly withdrawn from my CC. Just hoping that i don't get dinged with this charge on the...
Hi, I just wanted to make sure that with public mobile since it's a pay as you go, you don't get charged roaming fees. Instead the roaming in USA would simply not work if your plan did not allow it. I recently changed plans to data with Canada and US...
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