Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11121 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Number Transfer and My Account login

My number transfer from my previous provider failed and now I cannot receive the SMS message needed to validate my login to My Account. What to do?

Maren1999 by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

Unable to Activate My Account

Hello.I am unable to login from my phone using the Public Mobile App in order to complete my activation.When I select Log In from the app it tries to take me to "eversafe.id.telus.com"All I then see on the screen is a blank page.I can successfully lo...

Robnickname by Good Citizen / Bon Citoyen
  • 693 Views
  • 9 replies
  • 1 Bravos

Resolved! Password reset

I have tried multiple times on many different days and can't reset my husband's password. I need to update his payment,  I need help!!!!!!!

Maureen62 by Great Neighbour / Super Voisin
  • 179 Views
  • 2 replies
  • 0 Bravos

Resolved! US Roaming Bundle

I purchased a 15 day US Roaming Bundle that run out today. Here a few more days. Only option was to buy another 16 day bundle.  Can’t seem to get it to kick in.  Need help please

Kdmaltais by Great Neighbour / Super Voisin
  • 490 Views
  • 5 replies
  • 0 Bravos

Resolved! 2 subscriptions, same day, 1 phone

I accidentally paid for 2 subscriptions on the same phone starting today. Is there any way I can get a refund on the lower cost one?

jbellz by Great Neighbour / Super Voisin
  • 258 Views
  • 8 replies
  • 0 Bravos

Resolved! Ticket access

I missed the 90 min window from bell tried to access ticket send , oops error 

usedhrt by Great Neighbour / Super Voisin
  • 524 Views
  • 7 replies
  • 0 Bravos

Resolved! No Service when I walk out my door

I am in the Chip Lake, Alberta area and we have had wildfires here. I believe one of the towers has been damaged and therefore, we don't have cell service when we are away from the internet. I have tried talking to Telus about this but they seem to t...

LoriBree1 by Great Neighbour / Super Voisin
  • 327 Views
  • 9 replies
  • 1 Bravos

Resolved! 20gb for $39 promo from last month not active.

I changed my subscription last month, but still on my old one. When I did it it showed that it was going to change on my next billing date. And now there's no change and no indication of it. What happend? Can I still get the promo subscription?

Jeongmi by Great Neighbour / Super Voisin
  • 337 Views
  • 9 replies
  • 1 Bravos

Activation of sim card

I lost my SIM card. Installed a new one changes the SIM card number on my account profile.still can’t make calls 

Mhk by Great Neighbour / Super Voisin
  • 137 Views
  • 3 replies
  • 0 Bravos

Calls are being dropped/disconnected

I have been experiencing dropped calls over the past several months.  I am talking on the phone and after about 5 minutes the call gets disconnected.  It has happened many times over the last few months and now I’m thinking I need to go with another ...

LMK521 by Great Neighbour / Super Voisin
  • 323 Views
  • 5 replies
  • 1 Bravos

Resolved! US Add On Bundle package

I purchase a 15 day package for US data and phone text that ran out today. I am in US a few more days so only option was to buy another 15 dat package.  Tried to buy twice without success.  Same for my wife’s phone. Need help please

Dkmaltais by Great Neighbour / Super Voisin
  • 286 Views
  • 3 replies
  • 1 Bravos

Resolved! Updating address

I am wondering how to update my billing address

siyuzeng by Good Citizen / Bon Citoyen
  • 299 Views
  • 2 replies
  • 1 Bravos

Resolved! Need help !! system changed my phone number

Was confused - logged in to check data usage , my account popped up with a question asking it to be activated , and  it was asking me  for a new plan even though I didn’t want to change one . Now it is showing I have subscribed to 2 plans , have a ne...

Angusm88 by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 0 Bravos

@CS_Agent

I am too sick and tired of waiting for you so-called CSA's to give me service so I can access my account, this has been 2 weeks already

cooleh19881 by Good Citizen / Bon Citoyen
  • 399 Views
  • 12 replies
  • 0 Bravos

Resolved! Invoices required

I need to get invoice records from July 1st 2021 to June 30th 2022. Help please. @CS_Agent

MushyPea by Great Neighbour / Super Voisin
  • 147 Views
  • 1 replies
  • 0 Bravos

Resolved! Invoice records

I need to get invoice records from July 1st 2021 to June 30th 2022. Help please. @CS_Agent

MushyPea by Great Neighbour / Super Voisin
  • 181 Views
  • 2 replies
  • 0 Bravos

Resolved! missed referral code

I just joined and referred a family member who missed entering the referral code. i can’t open a ticket or reach CS so it seems I need to post here and hopefully customer service shall contact me directly. Thanks

AK2005 by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Resolved! Login

Due to a scam I put my credit card on hold. During that time my girlfriend monthly bill came due. I can log in to my account. That’s fine. But it won’t let my log into hers to get it paid. She can not log into her account either. Why can’t she log in...

KR57 by Great Neighbour / Super Voisin
  • 295 Views
  • 6 replies
  • 0 Bravos

Poor Internet Access and Concerns about the new system

So, did I just pick a bad time to add funds to my account or what is going on? Firstly, I had to sign in 3 times - I kept getting knocked off and having to start again, even when I was in the site. It took forever to load pages -  approximately 2 min...

TSK1 by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

Signal getting lost

Hi, sometimes my phone connection and my that I getting lost if I’m close to the river . Is there a problem with my Sim card or that’s  a coverage problem?I cannot submit a ticket to public mobile because the website doesn’t load

PSGd by Great Neighbour / Super Voisin
  • 219 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription Switch Clarification

Dear Public Mobile Support,I hope this email finds you well. I am currently enrolled in the $25/Month plan and I am interested in switching to the $39/month 90-Day Subscription Plan. Before making the switch, I have a few questions regarding my curre...

Mohit01 by Great Neighbour / Super Voisin
  • 453 Views
  • 3 replies
  • 0 Bravos

sms/text.

I have agood strong signal 3 lines + and sms are not going out, anyone has the same problem ? My phone is a samsung 20fe. Thanks. 

Jul1948 by Great Neighbour / Super Voisin
  • 235 Views
  • 1 replies
  • 0 Bravos

US Roaming while in Canada??

Hey, so I just tried calling my husband, its a 438 number, so obviously Canada, right?I keep getting the same message that I don't have the US Roaming Add-on... Okay I know that, but I'm literally in CANADA trying to call someone IN CANADA.I tried ca...

abigailrob by Great Neighbour / Super Voisin
  • 261 Views
  • 3 replies
  • 0 Bravos

Resolved! transferring house phone to cell

I tried transferring my house phone from Telus to Public Mobile. It doesn't take my street name which is a number (63) and when I went to cities, our city wasn't on it?Help

ianmdick by Great Neighbour / Super Voisin
  • 318 Views
  • 3 replies
  • 0 Bravos

Resolved! @CS_Agent

I would like to cancel my old number so a payment doesn’t get taken out for it. i lost the sim card and phone. can’t log back into that number without having a code sent to that number.

dmj- by Great Neighbour / Super Voisin
  • 193 Views
  • 5 replies
  • 0 Bravos

Resolved! Editing Payment method will not work

@CS_AgentI recently got a new debit card and the old one on file expires and I forgot to update it so I did not end up being able to pay because the card on file was expired. I went to attempt to update my payment method online, and on the app and ev...

Yusuf6 by Great Neighbour / Super Voisin
  • 276 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.