Community

Rewards

Where can i view my rewards. The new upgrades system is confusing

Signing up a family member for Public Mobile

I was wondering what steps they would need to take. My family member is switching from a different provider and would like to keep their phone number as they switch, which I know I was able to do when I joined public.Has customer service gotten worse...

Transfer services

How do I get a transfer PIN number 

Lost connection to Mobile Data and to the phone service afterwars

I can't send text or make phone calls. It seems I have no connection to the network. When I attempt to make a call, I get a message "Cellular Network not available". Please help. 

Re: Points rewards

How do I redeem my points on the site to pay my bill? 

i key in wrong sim card numbers

I key in wrong sim card #,now i m with my plan phone number and when i used my other phone to call my new plan#,i even have my new voice mail box #, but i cannot dial out,i am thinking of cancel my phone service, last night, i must be 2 tired and my ...

Activation failure for newly added esim

I subscribed to a plan yesterday and I’ve added the eSIM to my phone, but keep getting an error message saying “Unable to activate eSIM”. Do I need to remove the eSIM and start over? 

whatsapp calls

Can I make whatsapp calls if I have a plan with 20 gigs? Can I make them even from a Wi-Fi network?

Not Receiving Activation Code and No EverSafe ID

Hi, I've just recently set up my Public Mobile account and I'm being asked to confirm my identity with a 6-digit code however I'm not receiving any code via SMS as I don't have any Public Mobile connection. I am not getting any option to send via ema...

Hi

Hi there, I just registered an account with Public Mobile and I tried to purchase the eSim for the 6g, $23/month package but everytime i log in and click on 'resume activation', it says 'encountered problem'. Please help.

tranferring phone number to different provider

I'd like to transfer my public mobile phone number to a different provider but can't seem to get ahold of anyone at public mobile to do this. Any suggestions?

away for more than 5 months.

Roaming in US - 5G?

Hello - my daughter and I have the plan that includes data in the US. We successfully connected to roaming, and in my notes I had written down to connect to 4G/LTE - however 5G was an option when we connected. Can we change it to 5G, the LTE seems qu...

funds

I have available funds  and  would like to use it please. 

How to find out my bill monthly charge day?

Hi I look under my profile and I did not see an option to tell me when is my next bill is?If you know how please let me know.Thanks.

do I loose my rewards or add-ons if I change my plan ? - will my 4G phone work on a 5G plan ?

I'm currently on the $40 15GB 4G unlimited Canada plan. I would consider the "upgrade" to the $39 50GB 5G unlimited Canada/US plan.  My questions are:  #1. would I loose my rewards points ? (I would obviously loose my US minutes add-on)  #2. Will my ...

no service

it has been 11 days paying for a service i can not get,a  text was sent to me that an agent would call me but that was 6 days ago and still nothing,is customer service this bad?

do I loose my rewards or add-ons if I change my plan ?

I'm currently on the $40 15GB 4G unlimited Canada plan. It seems a good choice to change to the "same" plan for $30. My question is: Do I loose my rewards points or my US minutes add-on ?

Most Public Mobile promotions ending Aug 29

Saw this on Red Flag Deals:"Most Public Mobile promotions are ending August 29 (except International, CAN-USA & $19 1GB).https://www.publicmobile.ca/en/on/plansWhats going to replace them? "Any ideas/insider information?

sim card locked

I have just returned from a trip and my data was not working when I connected to the local network. Today my phone got SIM card locked and is asking for puk. I have never had a sin card lock on my phone. Can this be fixed asap? Thank you!