Community

3G. $20 offer

Hey, I was offered a $20 plan that has 3 GB of data but it does not say if there are unlimited can wide minutes and unlimited text.  Does anyone else have this deal and can you confirm the missing information? edited by computergeek541:  changed the ...

I NEED SOME HELPPPPPPPPPPPPPPPPPPPP

CAN SOMEONE PLEASE HELP ME TO ACTIVATE MY NEW SIM CARD 

Public Mobile is a bloody disaster

So after having my service just fall off a cliff a few days ago and not able to answer or make calls from my neighbourhood and getting 1 mb per second data I talked to a Koodo Customer Service rep on the phone so I could talk to the Koodo/bullet mobi...

My husband passed away and I need to cancel his cell phone account

I need to cancel my husband's cell phone account.  How do I do this?

sim card

I purchased a sim card and did not receive the sim card 

Just switched to public mobile and have no service after 12 hours

Followed all the instructions and after swapping SIM cards and restarting my phone, it still shows no service 12 hours later. What do I do?

Cannot Receive Phone Calls

CONFIRM YOUR IDENTITY  To confirm it's you, enter the 6-digit code sent to ********994 This is what I see, but the text never comes to complete the process of setting up my account. I wonder if my phone number is still connected to my old provider? I...

Dual eSIMs in an iPhone causing issues.

I live in Canada. I use an iPhone 14 Pro Max. Before I left on an international trip, I had 2 eSims installedCanadian company 1 was set as my primary phone line to use when sending messages and calling contacts and creating new contacts. I only have ...

When I log it it thinks I’m a new subscriber

Please help. I’m paying monthly via cc card but when I log into my account it thinks I’m a new subscriber and asks me to create an account.  I need access to my actual account to update my cc card asap. 

Enter sim me lock

Account locked

I need to get in to my account to change credit card info and I am locked out.  I am using my husbands account right now to type this message.   Help help help

Referral code doesn’t work

   I referred a friend but my referral code was not accepted. What is the next step? 

Referring

How do I do a referral to a friend 

Ticket?

I click the link to open a ticket and it brings me to the useless chat bot. I ask the chatbot for a link to the ticket and it brings me to the useless help page linking to the chat bot.Maybe someone can actually help with the issue, which is that my ...

Can’t transfer Phone

Hi there! I did step by step as your request by reset network but my phone still not connected can you tell me what to do 

Send multiple sms

Hi, i'm looking to send sms in bulk but im afraid that my account get flagged again. any solution?

How do i find the numbers of my account

Error while adding Mastercard details

@CS_Agent  Whenever I am adding new mastercard in my profile its showing an error. Himanshi

eSIM for Google PixelWatch3

So maybe this is so new that PM has not had a chance to update their knowledgebase and staff yet, but this is where I'm at now...Signing up for a new account, selecting eSIM option, entering the IMEI, the IMEI is identified for a Google PixelWatch3, ...

Change phone number?

Hi, I have a +1 number E-SIM but the intercom system in my new apartment building uses phone numbers to work, and isn’t compatible with +1 numbers. Instead I need a number that starts , for example, (604), not +1(604). Is this possible?thanks 

Can’t send/receive calls or texts or connect to network

Hi, we signed up with public mobile yesterday for our son heading out of country on a school trip and needing to be able to text/call where he’s going. We tried to port his old phone number from Telus, but it didn’t work. We even called Telus custome...

Cannot send a image in a text

I can send a text but  I cannot send a photo. New PM account, not a old phone.