Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Sir, I updated my payment card details and paid subscription ($34 plan) and My account states current subscription cycle as "3Aug2024-2Sep2024". Still I keep getting messages via 611 that my plan was not updated. Why?Thanks,Anand
I have been talking to an agent to determine if a Huawei Honor 8X Model JSN-L23 is compatible with PM. The information I have received has not been helpful. Can anyone advise if this phone is compatible with PM?
I can't seem to retrieve voicemail and my custom greeting is not what people hear when they get it. The custom greeting is indicating active. Callers can leave a message that has a generic greeting but there is no message or notification of one.A...
Hi Guys,I subscribed to PM last week but have had problems transferring my number to PM. I texted CS, a ticket was issued - Got a message from CS after a day or so that they have created a new number (wondered why!) and asked me to restart my cell to...
I have 2 accounts with public mobile, each with a different email address and password but the rewards are joined...how can that be? They are both under my name but under 2 different email addresses...so confused.
my phone has been reset and i cant activate existing esim. the old QR code is not working now
Hello,Next year, I will be travelling abroad for several months and would like to keep my Public Mobile number, but suspend my subscription. Ie. temporary hold on my account until I return to Canada.Is this possible?
Hey, I'm moving to college so I cancelled my top-up + subscription, but it got charged in the middle of the night.Despite that I cancelled my subscription yet I still got charged this morning for August-September.I want my money back and to have no s...
Hi, how can I purchase eSIM for my iwatch with the same account where I would only need data plan on that eSIM for iWatch?
Hello Team ,How can I change I change my number to unknown when I am calling someone that I don’t want to know my number.Regards Mo
I'm having an issue updating my payment method. I've ensured the card numbers and postal code are entered correctly, tried on several different devices, and tried different cards. I get this error and have been getting this error for two weeks of try...
Hello Team , Hello Team,I tried to remove my card and Cancel my automatic payment however it didn’t let me do it.please help me to cancel it and remove my card. Regards Mo
My payment information was outdated and my automatic payment did not go through. My service is temporarily suspended and my data is not working.Logging in to my account, there is no message saying my account is suspended, but I updated my payment inf...
Hello.I had issues earlier with renewing a roaming package while still out of the country. I bought a different package in order to keep going, and wrote off $15 that had disappeared in the process, I did not have time to deal with it.Now, it expired...
HiWe opted out of receiving any text from pm. Unfortunately not receiving port out text. Tried talking to agent via message but no answer. Another way to port out besides receiving a text. Thanks
Hello,Someone in my family got texted this special offer. Is there any way I can get this offer as well?Thanks
I tried changing my address in my profile, but get an 'invalid address' prompt ... although the address is correct. I can't find any other way to change my address. How do I do this??
I used to have a hot spot on my iphone and now it does not work. It says I must contact Public Mobile to set it up but can not seem to do that. can anyone help?
I purchased a 15 day US add-on when I entered the US 2 days ago. I realized afterwards that this wasn't necessary as I have the $34 Canada/US subscription. Can I please get a refund?
So I'm new and trying to subscribe to a public mobile plan. But when I choose a plan...and it doesn't matter which plan I choose, because it NEVER gives me the option for an esim. Just the physical Sim card and only about whether I want to purchase ...
Hi, it seems my card is already registered for autopayment. I would like to change it to manual payment. Appreciate your advise regarding the process. Regards,Dev
Can I get help to cancel a add on I made by mistake?,please n .thank you kindly
How can I do a early renewal by only one day?
I purchased the 500 booster and it doesn't show up in my account or on my phone....I feel ripped off!!!!
Trying to transfer from Koodo to PM. When applying, said that phone is compatible, but had to buy physical sim. Just got sim, went through set up to transfer phone number, says public mobile is network and app says I'm activated but sim card is not c...
I didn't receive sim over 10 days, how come?
I'm coming over from Rogers and when I initially started setting up my Public account, the set up was going well until I got stuck at the SIM/eSim part. I'm sure I chose eSim, but Public Mobile was not showing up under my "Network Selections". So I j...
I've recently transferred my number into public network. But I did not get any confirmation message from public mobile. What sbould I do?
Hi there,I can't login: multiple password resets ("you have successfully changed your password!") and super-careful password entry don't help. Same for website and the app (which we uninstalled and reinstalled without effect). I read there might have...
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