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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Outage

Add-Ons

I'm going on a trip to south east asia for 5 months. Leaving end of August 2024. What is best for me to do without any interruption on my smartphone to communicate with families in Canada. Please help. Thank you PM.

Phone not working

Resolved! Update

Can someone assist me please, I need to change my address

Cannot call

Regina, SK Is there an outage?

Phone

Newly Back to Public Mobile

Hi folks. I am frustrated as I can't seem to find out how to connect with a Customer Service Agent. When I click on Customer Service it tells me then I can contact them and when I click on Customer Service it says it is all on line. Can someone pl...

Text with pictures

Hi I couldn't do texting with pictures attaching eventhough I have the plan please advise thanks

Aug 19/2024 No cell service in Cranbrook BC - is there an outage?

Resolved! Cannot make any calls but can text message

Hi, I cannot make any calls since this morning, but I can text message. My subscription is good, anyone can help me with this?

Cannot call outgoing calls

Update: Western Canada Voice problem

Error changing address to another province

I recently moved to another province but every time I try to change my address through the app or web, I get an error. How to proceed?Thanks you.

Can’t call out

Messed up the second step.

I turned off my last service provider before getting the access code and cannot log in now.

Cannot Make a Phone Call

Switched from Cityfone to PublicMobile - can't send/receive SMS

Hello, I switched from Cityfone to Public mobile two days ago. There were some issues with porting, Cityfone doesn't send a confirmation text for the port which has caused some problems. I can't send or receive SMS to anyone. imessages go through to ...

Trouble transferring Phone Number

Received a message saying looks like you entered an incorrect ESN/MEID. What should I do?

Service

Resolved! E-sim Transfer to new android phone

I've seen the comments on having to download a new e-sim to my new android phone but do I have to turn off the e-sim on my old phone before doing so. Thanks in advance for any information on this.

Cant make out going calls

Long distance calling?

Hello,I have some long-distance calling minutes to use but it doesn't go through when I am dialing. Could you please advise how to make a phone call abroad?

Phone Number

Hello, I had a phone plan with public mobile last year and cancelled it when I went travelling. I have since returned and just set up my phone plan again however it isn’t letting me use the same phone number that I have had for years. Before I paid f...

Cannot make or receive phone calls

Every time I call out, the call hangs up before dialing

Resolved! Account messed up, email id and account holder name not matching

My public mobile online account is messed up, email id and holder name is not matching. Support ticket/private message is not providing any way to resolve the issue, they just keep saying to ask account holder to contact us. There is no human interac...

Resolved! Cityfone number transfer

Hi ThereI'm transferring from Cityfone and I think I screwed up. When the list of providers came up, I didn't see Cityfone or SimplyConnect (am I going blind?) so I chose Rogers since they are owned by Rogers. I then had to use my IMEI number. I susp...

Resolved! Loyalty rewards

Hello everyone, With public mobile's new points system, it's mentioned that we get 10 points for every yearly anniversary. Do those points only come into effect from the date of the new points system integration or since the beginning of being a cust...

Billing

That I am being charged two times a month not sure why please explain

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