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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1091 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29882 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41679 Views
  • 185 replies
  • 29 Bravos

MMS stopped working on Ulefone Armor X6 Pro

My MMS just suddenly stopped working on my Ulefone Armor X6 Pro.  Its running on Android 12.  I don't think I changed any settings so don't know what happened.Thanks for any help!

Steve92 by Great Neighbour / Super Voisin
  • 1004 Views
  • 3 replies
  • 1 Bravos

Cuba

Is there a ad on for calling canada from Cuba?

Rpalmer by Great Neighbour / Super Voisin
  • 693 Views
  • 6 replies
  • 0 Bravos

Money

I’m just asking about my financial situation

Nhouchane123 by Great Neighbour / Super Voisin
  • 429 Views
  • 3 replies
  • 0 Bravos

Public mobile can't fix my account

So for I've been trying to get the CS Agents to fix my account.  Every time I login, it says Unauthorized and to contact customer support.  So I did. For the last 5 days they haven't been able to fix my account.  Yes I have tried the app, cleared cac...

reezer76 by Good Citizen / Bon Citoyen
  • 1425 Views
  • 16 replies
  • 0 Bravos

5213 Offer Not Received

My parents both received a 5213 offer to get 15GB data for $26/month, but I didn't receive this offer. I would like to switch to this plan if that is possible.

-Heather- by Great Neighbour / Super Voisin
  • 764 Views
  • 8 replies
  • 2 Bravos

changing payment information

I have a new card that is active and has well over the requested amount and this website WILL NOT accept my information.  editedy by computergeek541: inappropriate content removed

marcus19 by Good Citizen / Bon Citoyen
  • 782 Views
  • 8 replies
  • 0 Bravos

New Offer to old PM member

Hi! Did anyone receive an offer of $26 for 15GB 4G speed 100mbps??  Offer expires Feb 18.  that was a great deal.  I just sign up my 2 family members (last week) for the $24 for 4GB.  I wonder if they can switch??

captaincool by Great Citizen / Super Citoyen
  • 1033 Views
  • 11 replies
  • 0 Bravos

Missing rewards

I m missing 3 rewards for many months auto-pay , loyalty and refer a friend

Auntiecindy by Great Neighbour / Super Voisin
  • 351 Views
  • 3 replies
  • 0 Bravos

Number transfer issue

I am transferring a number from another provider to Public Mobile but when I put the number in, it says put a valid Canadian number while it's a valid Canadian number from Halifax. I tried 30 times even on different phones through the app but it's no...

mkhurram4all by Good Citizen / Bon Citoyen
  • 676 Views
  • 6 replies
  • 0 Bravos

Ned help

Can’t sign in so can’t get a ticket to chat with help

Sandywallace by Great Neighbour / Super Voisin
  • 554 Views
  • 6 replies
  • 0 Bravos

Resolved! When will my service be reconncted

My phone was suspended because of expired credit card. I have updated my credit card information in the system. So when will my phone get reconnected?

jjzh2002 by Great Neighbour / Super Voisin
  • 278 Views
  • 1 replies
  • 0 Bravos

Does Changing plan change me to Points Plan?

I would love to get the higher speed offer coming through for $45 for 6O G data, but I do not want to move to the new points plan as I get $10 bucks off my bill with the old way! can you advise? I’m scared to do it as I know they won’t let me go back...

Verilla by Great Neighbour / Super Voisin
  • 494 Views
  • 4 replies
  • 0 Bravos

Resolved! $26 4G plan with 15GB data

Hi everyone, I just got a text for a $26 4G plan with 15GB plan. Anyone else got a text too? It doesn't mention the call time, should I assume it come with unlimited Call and international text? Since it mention nothing about it.Meowington

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Meowington by Great Citizen / Super Citoyen
  • 2057 Views
  • 15 replies
  • 1 Bravos

Resolved! SMS plan update question

Hi, once in a while I get a text from public mobile with a « great deal » . This time it’s 5GB data for 24$ / month. I am wondering if this is just for the data itself or is that the price for the full plan (including texts and calls etc) ? It’s not ...

Lablizzard by Great Neighbour / Super Voisin
  • 548 Views
  • 3 replies
  • 1 Bravos

SMS from 5213 legit?

I received a text message from 5213 saying..."Public Mobile here. We've got a great deal for you. Get 15GB of data at 4G speeds of up to 100mbps for only $26/month.Reply YES to get this limited time offer added to your account and will take effect on...

Junghee by Great Neighbour / Super Voisin
  • 1626 Views
  • 16 replies
  • 0 Bravos

account

Did address part and it won't let me continue on

Tang64 by Great Neighbour / Super Voisin
  • 365 Views
  • 3 replies
  • 0 Bravos

Resolved! phone not working

New here, had trouble with some messaging, started a chat and it said to remove and replace sim card, after that nothing worked. tried all settings and one was "awaiting activation".

guyK by Great Neighbour / Super Voisin
  • 873 Views
  • 9 replies
  • 0 Bravos

Add on not working

I added an add on before leaving Canada for the US.   I waited for it to run out and then did another add on.  The second add on does not appear to be added.  Not sure what to do.  Advice?

Linda37 by Good Citizen / Bon Citoyen
  • 799 Views
  • 9 replies
  • 0 Bravos

Incorrect email address

When we signed up to Public Mobile, the salesman entered the wrong email address for my wife's account. How can it be corrected? 

JAYRAY66 by Great Neighbour / Super Voisin
  • 344 Views
  • 2 replies
  • 0 Bravos

Did Anybody ever did 'manage subscription'?

I wonder... did anybody ever tried to toggle switch 'Subscribed' as many post suggest to cancel subscription?What will happen?- Subscription suspended?- Account immediately closed, number lost?- Something else?

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Boki by Great Citizen / Super Citoyen
  • 585 Views
  • 6 replies
  • 0 Bravos

International calls

Why am I getting international calls between 11pm and 4am every single night? It's always a different number. I Block them every morning and still happening every night. My spam guard is on?  Why is this happening 

Matthew45 by Great Neighbour / Super Voisin
  • 562 Views
  • 5 replies
  • 1 Bravos

Resolved! Activating 20gb for 29$ as an existing customer?

Anyone know if it’s possible to activate the 29$ 20gb plan as an existing customer? Doesn’t seem fair that it’s not available to those who have been loyal for years.

Matt28 by Great Neighbour / Super Voisin
  • 653 Views
  • 3 replies
  • 1 Bravos

Resolved! Can I use an on SIM Card?

Hi Guys,I recently ported my number to another provider, but I am not happy with their connectivity and would like to return to PM. I still have my previous SIM. Can I re-use that, or do I need to purchase an new one? Also, what is the process to por...

Derrickr by Good Citizen / Bon Citoyen
  • 1046 Views
  • 10 replies
  • 0 Bravos

US Addons - no service

HiI bought my daughter the “Talk, Text, and 3 GB data”.  We crossed into the US yesterday and no service.I’ve made sure that she switch to LTE service, turned cell service off/on, and rebooted her phone twice.  No luck.She’s using an IPhone 15 with i...

GB71 by Great Neighbour / Super Voisin
  • 361 Views
  • 3 replies
  • 0 Bravos
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