Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I haven't been able to log into my account and I have been charged $11.30 for something that I have no idea what it's for. I can't find a way to contact Public Mobile to find out what the charge is for. Please help!
Just saw this in my google now feed . I'm fairly new the changes doesn't affect me . Can I still file a complaint?
I switched to Public from another operator before but then returned to Virgin due to better prices. Something strange is happening here, my mobile number is now between two carriers, I can use my virgin number for data, calls and text messages, but I...
I just switched to PM from Fido. Ever since I haven’t been receiving all text messages. I’ve noticed, especially for iPhones, the messages are not coming through but I can send them. Any ideas what is wrong with my phone? I’ve been with PM before wi...
Good evening,My family and I are all on PM plans and today we received a text saying “Public Mobile here. Welcome to USA! You can get a U.S. roaming add-on for as low as $10 for 15 days. Customers using Roaming Add-Ons may experience differences in c...
My Girlfriend has the Canada Wide Public Mobile unlimted plan and I have the Canada-USA wide Public Mobile plan. Can she call forward her phone to my phone while in the USA? (I am thinking she can since we both have Canadian numbers) Is there a cost ...
How do i switch from Telus and keep my phone number?
After paying for my plan, I was unable to login. It has been over a week. I still have not ported my number over yet.
I just purchased $34 plan Canada wide 2 days ago, but I want to upgrade to Canada-US $40, since i will be going to USA next month. If I "change on renewal" will my plan change at the end of this 1st months cycle OR after 90 days.Thanks in advance.
Just asking? I am assuming it was from when EverSafe ID was introduced. I was also looking at old threads from years back and say the username 'Anonymous' and cannot click on the profile or anything.
I cannot find the fine print but I wanted to know if public points expire and how long do you have the points for? Just trying to get the most out of the points.
HELP no one can make or receive calls but our data works and we can send texts but we really need to be able to make phone calls.Please help
My wife and I are with pm and I want to switch phone #s with her. Can we just switch sim cards. Our phones are the same
I just need @CS_Agent to dm me asap to help me out there was an issue and my provider says you guys have to confirm by midnight if not I'm screwed + I can't call and get messages pls help urgently @CS_Agent
do I have to call my former company to cancel? Or is it done already with transferring my phone number?
I'm currently a subscriber of Public mobile. Then I would like to change a plan to $29 with 20GB for a new activation only. In this case, if I want, should I leave Public mobile first, and then come back here again? I know it is for new customers. Is...
Hi my friend referred me to Public mobile during the promo I missed the box to add it. I am currently waiting for my SIM card to arrive. I cannot access my account. How can I add the referral code?
I was checking invoices for tax purposes today and found a Public Mobile bill for $100.80 from back in Sept 2023. I cross referenced the invoice on the Public Mobile site and sure enough the invoice thanks me for purchasing a "x1 Automatic Top Up" fo...
Want to port a number but it says not available. I was will TELUS and cancelled the number in December. I now have a number with you people but would like my old number if possible. I called the old number today and it says um1 the number you have di...
How to activate my public mobile SIM card and subscription step by step
Hi, If I decide to leave PM and come back a few months later, will I be consider "new activation"? I don't get why as an existing PM subsciber I will pay more for less and a new activation pays less for more. It just doesn't make sense. I am loyal to...
Hello,I can’t log in to my account because it says “forbidden A1”. Its been a week. I would like my money back. Anyone know how I can make such a request?
Is it possible to have two phones on one account?
My previous provider had restrictions in the fine print, but I haven’t found any with PM yet. I’m just wondering if anyone knows the maximum days I can roam in the US with my $34 Canada/US plan before being cut off?
I have no way to log into my account and no one can help me get into it. How do I remove my credit card so i dont get billed for something i cant use? Do i have to get my bank to cancel my credit card?
Hi, Yesterday I opened a new subscription, when I couldn’t get access to my account. I need the new subscription cancelled.
Tried switching from Koodo to PM. Never got a text from Koodo about switching my number to PM. PM said it failed to activate and it wont let me log into my account to cancel the service. The app just logs me in to the screen that says it failed over ...
Hello, I tried logging in and buying new service with PM porting my number from Bell. I paid and filled out the form last week, but then I got kicked out at step 6 saying it didn’t work.Now I can’t log in again, its been saying “forbiden A1” for the ...
Hello, I just looked at my bank statement and noticed that I was double charged my bill for February (billed twice on the same day). However, I checked my payment history and everything looks fine - one payment. Not sure if this is a Public Mobile i...
My friend is having trouble logging into his account. He can log in the first step with his email and password but when it comes to the second step to get the code text to his phone his phone number on the account is his old phone number and not th...
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