Double charged

[pmuser8]

Hello,

I just looked at my bank statement and noticed that I was double charged my bill for February (billed twice on the same day). However, I checked my payment history and everything looks fine - one payment. 

Not sure if this is a Public Mobile issue or would this be more of my bank's, TD, issue. 

Please advise. 

Thank you. 

[pmuser8]

thank you, i'll submit a ticket

[pmuser8]

yes, it is in posted already. 

[computergeek541]

---

@pmuser8 wrote:

I just looked at my bank statement and noticed that I was double charged my bill for February (billed twice on the same day). However, I checked my payment history and everything looks fine - one payment. 

Not sure if this is a Public Mobile issue or would this be more of my bank's, TD, issue.  

---

I'm a TD customer and there are times when the same transaction will be under both pending and posted. Please check if that is the case.

[Brianna182]

Your bank will ask you to contact PM before they do anything. Contact customer service and send them a copy of the statement showing double charge. If they refuse to reverse it you can contact your bank