Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Public Mobile whePublic Mobile where is my bonus data? I have no access to the internet from my data anymore!re is my bonus data? I have no access to the internet from my data anymore!
Hi Had requested a refund for one payment to my account as when I tried it the first time, the payment was deducted but it never showed in the my balance part of the account. Tried it the second time and it did the same thing, which is when I raised ...
Unable to use my data, and public mobile says I have used it all but under my phone settings I've hardly used it. Won't even let me sign into a data network
I recently ordered a SIM card but need to cancel the order as I can't cancel my existing provider as I have outstanding on my device
How do I go about getting my e-mail changed?
Hello, I bought a sim card for my parents visiting from the US. I only bought a plan for one month and remove the renew or authorize my credit card. Would you be able to check and reverse the transaction please? Kind regards
Hi, I purchased the wrong plan. I require roaming data
Hello, I cannot login, cannot reset password, do not have telephone service and I cannot make a payment to reactivate my account. please help.
I cannot reach the BC Ferry toll free number using public mobile. I get a message "5b1 this number is not equiped for incoming calls." I contacted BC Ferries, and they've advised they've determined its only Public Mobile customers encountering this ...
I put the wrong number in when I signed up to transfer from Chatr. How do I change this?
will this even post a message ???
HelloI had a plan with public mobile and I was out of Canada for one year. In that period I bought a plan every 3 month (which keep my Sim card activated for 9 months). Now I came back and I want to activate my number again. I have forgotten my passw...
I received a text saying that Public had an issue with my recurring payment and to call 611. I tried calling 611 twice, but the number never did ring. I logged into my account to check my payment method and it says my account was deactivated August 2...
Enter your credit or visa debit card details.We were not able to process your payment. Make sure all information is correct or try again with a different cardWhat can I do?
Hello,The call forwarding services doesn't work with my phone, I tried many ways but still doesn't work
Problem with voice calls and texts perhaps because of VOLTE incompatibility ?My friend referral continuous not being able to make or receive voice calls and also texts. However his PM data works and he now relies on communicating by iMessage. Wonderi...
Ordered a SIM card on March 17/2023 and haven't received. Payment was withdrawn from my banking account.Order number 337105
Apparently porting my phone number from the old service provider to PM failed when I did the porting last night, how can PM send a new transfer request to old service provider?
HiI have order a Sim-Card. But after 3 weeks still I have not received it. what should I do?
I have submitted tickets on the issue over 24 hours ago with no response, hopefully some of the privileged few who are lucky enough to be graced by the Customer Avoidance Agent team's communication can get the message across. Yesterday, I had topped ...
Hi - I responded to a text to gift me 2BG for free back in December but it has never been applied and no one is getting back to me about it in the inbox. Thanks.
Hi i just changed my phone number after that I can’t make a call or messages
Help!I would like to switch my plan, and I'm not sure when to do it. My current plan just renewed and I'm scared that if I switch now, that I'll have to pay twice for this month, since I have to pay for this month on my old plan as well as the bill f...
Yesterday like many others I paid my bill and tried to reactivate my account. No luck with any of the ideas to try. Still have zero service and while the payment goes through every time nothing changes
Hi, I am locked out of the account. I cannot reset the password since when I click to email me the code I never receive the email. Also the phone number is not working so I cannot get the reset code from there. I need to reactivate and to make a p...
We have 3 phone numbers and plans with public mobile. They all have 289 area codes ( Oshawa ) Why do we suddenly need US add ons to call each other when nothing has changed and we’re all in the same house in Oshawa Ontario Canada! We’ve never been to...
what is voLTE?THERE is voLTE appearing on the top right side of cellphone scree. Why? phone connection method is changed to voLTE?
I'm having great difficulty simply updating my account profile to my new email address.. Any suggestion would be greatly appreciated . Thank you Sam
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