Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys, so there was fraud activity on my credit card last week so I had to get it replaced. The bank's new card hasn't arrived and they can't give me CVV/expiry, have to wait on physical card. Renewal with you guys is due in a couple days and I pr...
If customer service does not reach out we will be contacting our bank's fraud department to have this settled, so please contact the email associated with this account to reach out. Thank you.
Can you switch back to the old system if you joined the new system . I was wondering why my bill was no longer a more manageable cost (it had increased). I may have joined the new system thinking I needed to in order to view my rewards. I feel very f...
I can’t log in my account. It said my email or password not correct. I tried to reset password, but after I entered my email, it still said log in failed, I can’t reset password. Is that mean my email is not correct? What can I do? Thanks
Hello all I added on a plan under my credit card for U.S rooming for week but the actual auto pay account is on another card. But I can’t call or renew my automatic plan.
I have money on my account but cant make a call
i gave my referal link to a friend to use but the referal code didn't go into the blank when he activated the sim card on a new account .. will i still get the referal?
We ( my family) are unable to make or receive calls. Anyone else with this issue? We are in good standing, paid up, with unlimited Cdn calling. We live in ON. Issue seems to be from today (July 12, 2022)
My payment was supposed to come out on July 11/22 for some reason it didn’t (money was there) so yesterday I got my son to pay it on the computer and it’s still not working??? I can text and message when I’m in wifi but can’t make any calls or receiv...
I cannot make a call from my homel land line which is with Rogers, to my cell phone. When I call my cell, it doesn't ring, the call goes immediately to voice mail. This is happening since Rogers had that service interruption problem a few days ago. B...
Hi porting from another carrier i can make calls out and text out but can't get calls in bound. When i call my own number my old carrier voicemail comes on. Confused!
My friend switched to PM from another provider on Sunday by using my referral code. I see $10 referral credit didn't appear in my balance/account yet. I see Refer-A-Friend Reward isn't reflected this referral yet. Do you know when does this apply? I ...
Hi, I'm having a problem adding my new credit card to my account which expired because I lost my old credit card. Every time I try to put it in my new information, I get a notification: "Unable to process transaction. Sorry, your credit card was deni...
Good morning:I need to contact a moderator. I lost my service some time ago and resubscribed to PM. My old number is still available. How can I get it back? I am a blind computer user and tried to submit a ticket on line about this, however, the webs...
Unable to get help on how to reset 4 digit code? to solve access to Community Cu
Hello,My friend bought a Vivo Y10 phone in China and is wondering if they buy a Public mobile sim card if it will work. Assistance appreciated! Thanks
I am pretty confused. Please see the first screenshot, it is my plan's details; And please see the second screenshot. This is what it shows for my usage (there are 2 listed there. The first one says 1 GB Add On and used 986 out of 1010 MB and the sec...
I received a phone call from a women saying that she received a phone call from my number and that people are hacking voicemail passwords. I changed my password but is there any way to check?
Helping my sister switch to Public Mobile. Activation window closed before finishing activation. Need a custom service phone number please as the sim number and password and person information was entered but no verification code received
I recently travelled to B.C. and experienced many challenges with my cell phone. Current plan 500MB + 500MB at 3G. Unlimited Canada wide talk; unlimited international text. Shortly upon arriving in Alberta, I was notified that I had reached limit ...
US Roaming Add ons: July 2022 Edit: January 10th 2023 Please see updated info on US Roaming and new links later in this thread to complement this post. https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-U...
Updated info on US Roaming....SpoilerPublic Mobile's roaming partner's AT&T and T-Mobile began the decommissioning of their 3G (HSPA) networks this year (2022) with AT&T starting on February 22nd and T-Mobile on July 1st 2022. This affects the voice ...
Could you please provide me with a new 4 digit pin # so I can activate my cell phone with my prepaid credit card. My dealer gave me a code but for some reason Mr. Public is not accepting the 4 numbers that I was given.
I was just visiting Haines Alaska and my US Roaming add-on would not connect. I couldn't even find AT&T or T-Mobile as a connection option. How to I create a ticket to get my Add-On charges reversed? Thanks!
customerservice@publicmobile.ca (customerservice@publicmobile.ca)The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
I bought a newer phone which has a 30 day money back guarantee, but it requires I purchase a newer nano vs the current micro SIM my current older smartphone has been using for over 5 years. Will I ever be able to reactivate that old micro SIM with PM...
Hi, Please send me an other SIM card since my havent arrived. Please help,OMG a horor storyMaxence
Hi! I made an account yesterday with public mobile and activated my public mobile SIM card. When I put the SIM card in it said my iPhone was not activated. I put my old TELUS phone card in and it still worked. Today I got a text requesting to transfe...
When I try to use phone it gives a message number not registered. What do I do?
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