I don't get 5G just 3G. I had 5G with Koodo 2 days ago

[Tio]

Does not work. I got with a Public tech and was fixed after 1 hour of trying but I am back with the same problem, no data but phone works. Trying to get hold of a real tech to figure this out again. This is the last I'm trying, if it does not work or does work for a week then cuts out again I'm switching back to my old phone company.

[hTideGnow]

HI @Tio 

Koodo and PM both use the same Telus system, so it should not be hard to fix

start with clicking Reset all networks on your phone

And check if your phone network mode is set to Automtic.  And you can test setting it to 5G , or 4G (you will get the same 5G speed on 4G network)

if still does not work, test the sim on another phone

Last, ask support for help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437