Community

US Canadian Mexico plan

Hello,You had a US/Can/Mex plan for $35 with I believe 60g a few days ago.Can I get that plan please. Will sign up now.Serena

Updating Payment Information

I'm trying to update payment information. I want to use my company credit cared to pay my PM bill but it keeps declining it, I think because the card name (the company) doesn't match my name in the system. Do you guys have any suggestions?Thanks

CS_Agent

Hi my phone line and internet has not been woring since 3pm my card was withdrawd withe the payment on the 5th i dont have wifi im stuck help please asap thank you Sandra xxxxx  438-xxx-xxxx Edit by Dunkman: removed personal information 

linking phone number to my account

Good afternoon,When I log into My Account it does not list my phone number under profile. When I attempt to update my phone number I get a message telling me that the this number is already linked to an Ever Safe account. I need assistance in getting...

No Money In Account

Hello, Just signed up and I am getting the message my subscription expired.  I just paid 42.00 for the plan and haven't had it even an hour and it's asking for another payment.  I am willing to pay again but I want a refund for the first payment.

Referral bonuses credit

I just referred a friend to join Public Mobile on July 2, his number is (647) xxx-xxxx.I didn’t receive any message regarding this referral. Just want to make sure the referral is gone through and I will get $15 bonus credit and the people I referred...

How to cancel my subscription

cannot connect to 800 numbers

i can call regular numbers but not 800 numbers edited by computergeek541:  changed category (unrelated to discussion about Community)

Transferring old phone number to new sim card

I've tried using the support from public mobile with no avail, I lost my old phone with the sim card attached, bought a new PM sim card on amazon, I'm wondering if it's possible to get my old phone number attached to the new sim/phone? I don't have m...

spam calls

i have been getting a million spam calls a day about fraud that doesnt exist on my card and theyre different numbers every time calling. for the love of god how do i stop it

Add on rewards

I purchased 1 gb internet with my reward points I received the confirmation email and it shows on my profile that I have 1gb unused and yet I don’t have internet when I want to use phone data as usual 

Is my account active

I did not recharged for few days, but now not able to open the account. Can you check

VOIP Calling Doesn't Ring On PM Customers

To expand on the subject line: I called two PM customers (me being one of them) from my VOIP (magicJack) and neither phone rang. I called two Koodo customers and one legitimate Bell Canada landline from my VOIP and those 3  phones rang fine.  What I'...

My account

When I log in it goes to a page that says "let's activate your account" I did start a new subscription but as soon as I paid they locked the account and removed all of my settings. I can not activate anything to cancel this transaction because I can'...

plan for tourist

Hi,I'm from Europe and would like to stay in Canada as a tourist for four weeks. Is it possible to purchase a plan for a month? Can I register even though I don't have a residential address in Canada? What else should I consider?

Phone will not read sim card

I bought a knock off Samsung from China. It will recognize a bell card but not the public mobile card. Whats the difference in the type of card? If I look for another phone is there a certain type of card it should read? Also, if it doesn't read the ...

Payment

How do I get my account back. I have been with this company for many years and they have locked.

New account

Yesterday I opened an account but then asked a customer support agent to cancel it because of a misunderstanding by me. Public has already taken my first payment. I downloaded an esim card but on a different phone. If we can start over I will need to...

I need my puk numbermy telephone is blocked

Since getting a new esim, can't receive a verification text from PM

As the title says, since getting a new esim, can't receive a verification text from PM

calling outside of ontario

I went to Calgary recently, I couldn't make phone call from there, it told me it was not within the mobile coverage, anyone one has similar problem? 

I ported my number but im not receiving or sending text messages

Hello,I need some assistance. I am able to make phone calls - it looks like im registered on the public mobile network, however unable to receive and send text messages

Can/usa plan not working

i have Canada/usa mobile plan with Iphone.But when I go to US, my phone doesn't work as it should be. It says At&T on the phone but I could never get any messages or calls.  Do I have to select roaming manually or something? thanks. 

Promo code / Discount offers

I want to activate a second PM sim card and aside using a referral  code. I was wondering if there are any discount /promo codes available on activation at the moment.

~**1 Support ticket needs to be made urgently!**~

I need direct help from Public Mobile Customer Agent. My old mobile fone number from expired sim card has not been still re-assigned. With the loss of that mobile fone # (and bad fortune of broken device) I cannot get into Gmail any longer. There are...