Community

Transferring phone number

I was going through the process of activating my eSim, from Chatr to Public Mobile. Chatr sent me a message saying to reply with YES to accept my number transferring. I tried replying but it wouldn’t send. Now my QR Code for Public Mobile doesn’t wor...

Unable to login to my account

Hi I am unable to login to My account because I am currently in a different country and hence don't have access to messages that come on my phone number. Since OTP is never recieved, login is also not possible. Is there another way for me to login ? ...

If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Can people downgrade to $15 plan to slow down the lost?

Has anybody on public mobile used the reduced speed on the 5G plans?

if so, how do you find it to be? do you like it? Is it useable?i’m planning to burn through all of my data during the last week before I have to renew my subscription 

Log in

I can’t login to my account. When I start the login process it loops me to an activation window. I’m trying to get to self serve so I can manage my subscription. 

Address Change

Hello.I'm changing addresses. How do I update my address in my Public Mobile so that my bill says my new address?

Is minutes add on not showing in my account

I paid for, and have a receipt for an add on for us minutes. However my account does not show it and I cannot make calls (it says no more minutes available). Really annoyed and trying to figure out how to call family.

This website is worse than the last one! Submit Ticket link not working AGAIN. PM SUCKS

Like I'm not just some whiny complainer I swear. Just seems a whole bunch of $h|T always happens to me. I've tried endlessly to submit a ticket for my issue but it keeps on saying it's an internal error and sends me back to the page previous. Absolut...

Help

This process has been a long time nightmare. 1- the security through Telus is terrible and a bad experience.my phone has problems I have a new iPhone that can only be activated vie eSIM card but please tell where I have go or do to get it !!!!. Pleas...

How do I help my parent cancel their account?

My step dad died and we need to cancel the account … 

30 gigabytes for only 45$?

Receiving security code from foreign bank

I have an overseas bank account and in order to login to their online banking they text me on my mobile phone a security code to enter.  Lately I changed phone number and I cannot get these codes anymore.  Foreign bank says some countries and phone c...

Transferring number from previous provider

Hi, I am currently registered with you and was trying to keep the old number 647-xxxxxxxxxxxxx,from my previous provider, Carrytel. They asked me to contact you to have a request made by you, Public mobile so they can port out. Please help me, thanks...

I need a refund

I just spent half an hour going through this absolutely unhelpful "chat" program which gives very unclear instructions on how to get in touch with customer service. I need a refund. My phone is not compatible with your e-sim service. Please help.  @C...

call control

does public mobile have call control 

Payment outage?

My plan didn't renew its subscription even though there was a credit card on file. I tried updating the number (both manual input and autofill) and resubmit but I keep getting this error message:"Sorry, we’re not able to process this request at this ...

Wrong number attached to account

I have just registered my new SIM card with Public mobile and attempted to log into My Account. When I tried to log in for the first time it sent a confirmation code to a mobile number. The number it was sending to was not the number I selected when ...

Caller id

Hi. I would like to be able to have my caller id (ie name) show up on other people’s phones when I call - I changed the settings in my phone but it only shows my number.Please let me know. Thank you. GL

How to get a hold of someone on the py

@CS_AgentIm in the process of my number transfer but got stuck. Someone from Telus reached out to help but I don’t have a way to call them back! According to PM there is no call number and no service agent at Telus knows how to get a hold of PM.

Service not working

Hi My phone says emergency calls only

lost phone

Hi, lost my phone in a lake. I have ordered a new phone. I need a new sim card.through public mobility. Wondering how I go about it and can I get the same phone number. Can I keep the same payment plan?Thanks in advance.

Purchase a wrong add on - How to cancel

Hello,I accidentally purchased the wrong add-on to my PM plan, and I did not use it, since I realized that is wrong quickly, That is "US Roaming-Unlimited Txt(15 day)". How I can cancel it, the Chatbot directs me to send a ticket through the communit...