Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I'm traveling to another country and I want to change my plan to the cheapest one while I'm away. But I couldn't find the "Plans" option on my self serve account. Can anyone tell me how can I change plans on the PM website please? Thanks a lo...
hotspot from the Esim after 24 hours isn’t working well, is there any way to transfer an Esim to another device or cancel it?chatbot says to create a ticket or message CS_Agent but both of those things are broken.
I am trying to port a landline to Public. I created another account for this service and cannot log into the account for full access for due to 6 digit code being sent to landline. I do not have access to landline since I am out of town. Another issu...
I am in an endless loop of not being able to activate my esim. When initially going through the steps to activate, I got a Subscription Not Activated error and the message asked me to contact a customer support agent. When I clicked Get Support, I ...
Just got a subscription to Public Mobile today switching from a Rogers contract.So far calls are coming through, and some texts, but some aren't. I'm on an iPhone 11 and so far texts from apple products work - but I'm trying to get a code for a multi...
My number was ported over and it shows on caller i.d it's ported but im not receiving calls at my port number
When I'm checking my voicemail and I don't want hear the entire phone number read out of who was calling me before the voicemail, is there any number I could just press in order to skip forward directly to listening to the message itself?To clarify, ...
No notice or alert when I get new voicemailI have to call voicemail every day to see if I got a new voicemailI have a Samsung Galaxy 9 I used to get alerts on the previous iPhone
thanks @CS_Agent
My service is on hold. My service apparently expired yesterday on August 8th. Today is the August 9th and I tried to fix it. Even did the chat. I have a client that works for Telus and got me a phone number to call and that number doesn't even w...
Hello Ya'll.I've noticed some addons have 30 day expire dates. Does the Canada-wide Talk Booster 500 for $5 expire after 30 days or is it "use it as you go" type of purchase. Thanks.Ken.
When I log in, it will show either resume Activation or lback to log in page, buyt when i cliclk, resume, it will tell me system error, I can't log in
Do I have the ability to receive text messages without cellular data turned on? Right now it seems there is an information dump after I turn on cellular data since my phones suddenly starts notifying me of receipt.And thank you Public Mobile, you are...
Hi,I bought $15 data on Sunday 8th August. But accidentally clicked by more than 1 time.pls refund my money as I used data once only $15.
My account is locked, cannot sign in
Good Afternoon. I purchased an E-Sim with the lowest Tier of plan. I paid $15 & $1.65 in tax & checked the IEMI before purchase. I have a The Public Mobile Website told me my phone was compatible & when I got the app I was told that it was incompatib...
I’m a PM customer already - $25 plan (3G) I have an iPhone 8. Will it be compatible? I don’t even know if it supports an e-sim. I’m getting conflicting info. Will my phone work? Any downside? I’ve used Mint Mobile in the US for the last 3 winte...
I have moved from US back to Canada , and trying to subscribe- and when I paid and added referral code, in app says subscription did not activate. How do I set up the eSim? I am currently with T Mobile- do I need to do something with T Mobile first b...
How does it calculate the reward $?
where is my sim card being sent to it didn't give me an option to select a address
Why is my data being used while I am connected to wifi? This happens most nights when I am not using my phone and at my home connected to wifi.
My dad said his public mobile account has been disconnected for 1 month now and he doesn't know how to fix it. He can text, but not call? Could you tell me what is the problem with his account, as he can't explain it? Then hopefully I can help him so...
Keep getting this error when I try to send SMS/MMS messages. Happens with all contacts.
I have tried numerous times but keep getting an error message. Cleared browsing history. Nothing works. Could soneone pkease connect me to an agent? No other way I can go.Thanks! PAULRANG18
fire a message if interested
I just switched to Public from Shaw mobile, I’m trying to keep my same number but they are having issues get it from Shaw. Has anyone else had an issue porting their number from another carrier? Is it all up to public mobile to do or does my old carr...
I signed up my son for public mobile and transferred his number over. And then when I was asked to confirm for full address and a code will be sent to the number. The code was sent to another number I've never seen. And when calling, and was asked to...
My son is on an international exchange. I can' log into his account to pause it for 90 days because it requires a code sent to his phone. But he can't receive messages on the number attached to his SIM card because he's in Switzerland. Please help!!
I am leaving the country for an extended period of time and I need to disable auto pay however I cannot confirm my account because the OTP code never arrives.
I have been locked out of the account since aug3. Have reset password a number of times. No access
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