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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1866 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30240 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41985 Views
  • 185 replies
  • 29 Bravos

Bonus points for TRANSFER to points rewards

WHEN do you know YOUR personal points you will get.Is it best to wait til April to join the points. ?What happens if I don't enrol before May 1st, and am staying as a customer with an active account.  

cbPM51 by Great Citizen / Super Citoyen
  • 495 Views
  • 3 replies
  • 0 Bravos

Still waiting for problem resolution...

Anybody else have difficulties submitting a ticket? The chatbot just sends you around in circles it doesn't actually allow you to submit a ticket. Once you do find a way hopefully you don't experience the same issues I have been... On Wednesday I fin...

Fedupclient by Good Citizen / Bon Citoyen
  • 577 Views
  • 5 replies
  • 0 Bravos

eSIM and physical SIM Card

Can I ask a eSIM and keep my physical SIM still work?If es, the physical SIM can be used for my Tesla’s connectivity .

Gens by Good Citizen / Bon Citoyen
  • 565 Views
  • 4 replies
  • 1 Bravos

The app is not available

Hello, I bought a SIM card and tried downloading your app, but it said, "This app is not available in your region." I am originally from Japan, where I got this iPhone. But I am in Alberta, Canada, and have already changed my l region to Canada. Can ...

Emma26 by Great Neighbour / Super Voisin
  • 1599 Views
  • 8 replies
  • 0 Bravos

Subscription not activated while transferring a number

I started the activation of my public mobile simcard and opted to transfer my number from Koodo.I have got a message "Subscription not activated", and since then I am trying to get help from the chat but it does not offer any real help. The activatio...

RogerAguiar by Great Neighbour / Super Voisin
  • 368 Views
  • 2 replies
  • 0 Bravos

Data reward

Just checking to see why I might not have received my 30 gig  data bonus reward offer?My partner got a text today about that but I didn't and we are on the same account.Let me know as soon as you can.Thanks 

Sirscanalot by Great Neighbour / Super Voisin
  • 329 Views
  • 2 replies
  • 0 Bravos

Other account

I cannot access my other account at all. I need help please ASAP as my daughter now has no service as my credit card expired.

Sasser by Great Neighbour / Super Voisin
  • 401 Views
  • 3 replies
  • 0 Bravos

Resolved! Remnant of temporary number after porting in

I just migrated 2 phones from Koodo to PM.  Both phones (Android) failed during SIM card activation.  I was able to complete the activation and porting in of the first phone with the help of a Customer Service agent after creating a support ticket.Th...

DadKingJr by Good Citizen / Bon Citoyen
  • 5889 Views
  • 14 replies
  • 0 Bravos

subscription not activated

Just signed up for a new plan. Choose the esim and number port from Koodo. Now my account just says subscription not activated and to contact customer service. The credit card charge was posted successfully. Need help please

shubz by Great Neighbour / Super Voisin
  • 329 Views
  • 2 replies
  • 0 Bravos

stuck porting number from koodo

Hi,I was trying to port my number from koodo with the app. my account is now stuck on subscription not activated, and when i try to resume activation on the website it gives me an error page. I never received an SMS, and activation failed in under 5 ...

petelliott by Great Neighbour / Super Voisin
  • 306 Views
  • 2 replies
  • 1 Bravos

Wrong subscription selected

I selected the wrong subscription earlier this evening. I need to upgrade it. How do I do this.

TerryEG by Great Neighbour / Super Voisin
  • 401 Views
  • 3 replies
  • 0 Bravos

Who do I talk to about billing

i recently went on a trip to New York and purchased a roaming package add on for $30 for 3g data.  This was a waste of money as I was not able to access data when I needed it.  I was only able to contact people with their phone/SMS, for those that I ...

Usha2 by Great Neighbour / Super Voisin
  • 443 Views
  • 4 replies
  • 0 Bravos

Getting friend's new account sign up bonus and apply my share code

Hi, I just signed up a friend to Public Mobile and transferred over his number. Everything went smoothly except at no point in the process did I see a place to put in my Share Code so he would get the $10 signing bonus and I would get the referred cr...

Hoffer1 by Good Citizen / Bon Citoyen
  • 585 Views
  • 5 replies
  • 0 Bravos

Can't log in at all

I purchased a plan for the "Spring Forward" savings event but was not able to transfer my number. I waited since there was a maintenance message at the time. Now, I cannot log in AT ALL on the app or on website. On the website, after I enter the 2FA ...

mzyiu by Great Neighbour / Super Voisin
  • 417 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription Cancellation

Can any one tell me how to cancel my Subscription with Public Mobile? Who do i notify on my Cycle Period ?

YvonA1 by Good Citizen / Bon Citoyen
  • 1035 Views
  • 6 replies
  • 0 Bravos

Resolved! I can't send or receive pictures when texting.

Hi, as of about 3 days ago I can no longer send or receive images when I text. Normal texting works fine.First time ever having problems.Phone is an older phone - Samsung Core SM-G386WI have the $25 a month unlimited voice and international text plan...

Hammy2 by Great Neighbour / Super Voisin
  • 1597 Views
  • 10 replies
  • 0 Bravos

Why do I need to verify my identity?

Log in with password and email and get prompted to enter a code that is text to a phone that no longer exist. I just want to freaking cancel the bill!

Thisisbad by Good Citizen / Bon Citoyen
  • 323 Views
  • 2 replies
  • 0 Bravos

Resolved! Public Mobile plus patience

Hello , not a question really, but by reading many I have come to the realization that many of you have not thought about or did not realize that this is not a big player. This is a price / self service low cost alternative offering. You must be pati...

marypoppins by Great Neighbour / Super Voisin
  • 646 Views
  • 3 replies
  • 1 Bravos

Accidentally blacklisted

I was accidentally blacklisted and I’ve been trying to contact support to fix the issue but am stuck in a loop

Gracebardwell by Great Neighbour / Super Voisin
  • 497 Views
  • 5 replies
  • 0 Bravos

Ahead of using my bonus

I have been informed i will have a bonus that will started by March 30 2024, my question is may I ahead of using it.

Incoming calls.

I wondering why I getting calls only from public mobile?

Armandito by Great Neighbour / Super Voisin
  • 309 Views
  • 2 replies
  • 0 Bravos

No sim Card

I've haven't received my sim card and it has been 10 days

Karen9555 by Good Citizen / Bon Citoyen
  • 455 Views
  • 5 replies
  • 0 Bravos

Locked out of an account!

Hi @CS_Agent, My husband is locked out of his account even though he has not tried to log in.  It says that his account is locked and to try in an hour, but each time it just says the same thing.  Can he get his account credentials reset please? Than...

Jdizzle53 by Great Neighbour / Super Voisin
  • 235 Views
  • 1 replies
  • 0 Bravos

Resolved! Phone can’t receive calls outside of Public network

One of my numbers ported in from Roger’s works fine except for calls coming in from other networks. it goes straight to voicemail but I also don’t get the voicemail. I can call those numbers just fine, they just can’t call me.

Macademicz by Good Citizen / Bon Citoyen
  • 332 Views
  • 2 replies
  • 0 Bravos

Locked out of an account

Hi, my husband is locked out of his account.  It states that he tried too many times to log in, but he hasn't as he knows his password.  It also says to try in an hour but it does the same thing every time. Can he get his account credentials reset pl...

Jdizzle53 by Great Neighbour / Super Voisin
  • 429 Views
  • 4 replies
  • 0 Bravos

Resolved! New sim activation

I am unable to activate my sim. I am at step 6.need help

Martes by Good Citizen / Bon Citoyen
  • 450 Views
  • 2 replies
  • 0 Bravos

Can I get my old number back?

Ask I'm glad I signed up to this subscription, I unfortunately had to make a new number. But I was curious if there was a way to get my old number back?Transfer it over, or how ever it works. For me it would make it less complicated seeing I have alo...

DavyDave by Good Citizen / Bon Citoyen
  • 805 Views
  • 10 replies
  • 1 Bravos
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