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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29064 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40785 Views
  • 185 replies
  • 29 Bravos

Lost phone

My son lost his phone today and we cannot log into My Account to suspend the account.  We cannot get the 2FA response and email is not an option on the resend.  I've tried the workarounds that have been posted in other threads but we cannot get in.  ...

Zoes_acct by Great Neighbour / Super Voisin
  • 240 Views
  • 1 replies
  • 0 Bravos

Changing device

Can I use my current plan on a new phone? If yes, how is the procedure? I use eSim. Thanks

shay1942 by Good Citizen / Bon Citoyen
  • 751 Views
  • 8 replies
  • 1 Bravos

Subscription Not Activated

Got to end of process on App, received this message, Subscription Not Activated - something went wrong, etc. As suggested in a post, I tried logging out, waited 5 mins, log back in and after entering the validation code I received via email, it logge...

HarryKaun by Great Neighbour / Super Voisin
  • 347 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Add-Ons Disappeared

Hello,I've just realized that my unused data add-ons (holiday bonuses, etc) that had no expiry date have disappeared from my account. I am suspecting that this is because I had switched to an "unlimited" data plan. Now that I am switching to the CAN-...

Sferguson by Good Citizen / Bon Citoyen
  • 937 Views
  • 7 replies
  • 1 Bravos

Resolved! 5G plan - use with a non-5G phone?

I have a Samsung A70 that the specifications say is not 5G ready. Can I still be on a 5G plan, ie will my phone still work?

TarValon by Great Neighbour / Super Voisin
  • 488 Views
  • 2 replies
  • 1 Bravos

Unable to receive verification password

  I activated the $34 50gb plan today but not able to receive confirmation password or otp. Even if I keep pressing resend, it doesn’t take me to email option. 

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Pramodg by Great Neighbour / Super Voisin
  • 685 Views
  • 6 replies
  • 1 Bravos

Resolved! Switching carriers to get the $34 US/Canada plan

I was unsuccessful getting the CS Agent to switch me from the $34 40GB plan to the $34 50 GB US-Canada plan.  Does anyone know if I can switch carriers and instantly switch back to get the new customer option or is there a cooling down period before ...

Starturtle by Good Citizen / Bon Citoyen
  • 668 Views
  • 5 replies
  • 0 Bravos

Plans

Is the 20gb plan for $29 available to me in Alberta

JD59 by Great Neighbour / Super Voisin
  • 262 Views
  • 2 replies
  • 0 Bravos

Number Transfer Failed

I subscribed to a new plan on Public Mobile yesterday and started the Number transfer process. My previous provider is canceled now, but while transferring, a message popped up on my phone saying "Public Mobile number transfer failed" or something li...

Sleeper13 by Great Neighbour / Super Voisin
  • 391 Views
  • 3 replies
  • 0 Bravos

lost phone

Hello, I am in serious trouble right now, I lost my phone and with all the vital information. I do have a public mobile log in information such as ID and Password but as two step verification they need verification code which was sent to my mobile nu...

soutochai by Great Neighbour / Super Voisin
  • 589 Views
  • 6 replies
  • 0 Bravos

Unable to Cancel

I have been trying to cancel. I got two numbers with Public Mobile. I call them and their system says the numbers don't exist. I log into my account and see no numbers registered to it. The payments still come out of my credit card but they say they ...

NelsonG by Great Neighbour / Super Voisin
  • 319 Views
  • 2 replies
  • 0 Bravos

Points value meaning

I'm currently upgrading to a plan which states that I can earn up to 2$ in points value. Does this reduce the cost of the plan by 2$ every month ? Is it added to my total rewards? I have 7$ of rewards per month so that would make it 9$. Am I correct?

NikoQc by Great Neighbour / Super Voisin
  • 287 Views
  • 2 replies
  • 0 Bravos

eSim Activation

Hello,I have tried activating my eSim which did not work. As I was activating, my previous service provider disconnected my service. Now I can't login to my account fully since EverSafe requires a code sent to my number (which is not receiving messae...

HThandi by Great Neighbour / Super Voisin
  • 361 Views
  • 2 replies
  • 0 Bravos

Subscription Not Activated (Porting Number + eSim)

Hello,I'm porting a number and eSim over from another providor and I had an issue activating my subscription. Logging out of and back into the app doesn't restart the process, it just says I have to contact support.Help?

MargaretC by Great Neighbour / Super Voisin
  • 358 Views
  • 3 replies
  • 0 Bravos

Unable to receive SMS

Hi...I need help receiving messages from my US Bank. I am unable to receive messages from the bank. What could the problem be? Please assist

ean by Good Citizen / Bon Citoyen
  • 507 Views
  • 5 replies
  • 0 Bravos

New credit card

I am trying to add in my new credit card, the system is not accepting it, what do I do? I will be canceling my old one so this needs to be fixed or I will need to find a new provider.Its also very hard to solve a problem when you cannot call for help...

Random texts from PM

Hey everyone! I’ve copied and pasted a text I’ve received from Public Mobile on multiple occasions. When it comes through I immediately think it’s a scammer or virus but I am wondering if it’s actually Public Mobile? If it is PM why do they keep send...

CapeBreton by Great Neighbour / Super Voisin
  • 336 Views
  • 1 replies
  • 0 Bravos

subscription not activated

Hi,I just paid for new $34 CAN/USA plan but during final step it failed. I have opened a ticket been over 3hr with 1 response asking for details. IS there a faster way to get my account up and running with number ported. Im about to cancel and not bo...

RickyTran by Good Citizen / Bon Citoyen
  • 421 Views
  • 4 replies
  • 0 Bravos

Resolved! Known passwords not working- how to get into accounts

Hello-My family has several Public Mobile accounts, and I cannot get into any of them. The known passwords we set up are not working (these are saved in a password manager and I know they are correct). Our phones are working fine. I set up a new prof...

Jennifer19 by Great Neighbour / Super Voisin
  • 461 Views
  • 3 replies
  • 0 Bravos

Switching to your plan new customer

Hi there, Just considering to switch to your plan that does 50GB 5G data for $34/month. I have a teen daughter to add to the plan. What price might come to for both of us? Thanks

Irochka by Great Neighbour / Super Voisin
  • 295 Views
  • 2 replies
  • 0 Bravos

What is the step by step process for Sign up ?

 Hi Guys,I am looking to port my brother's number to Public mobile.I am not sure what is the process.I don't want to miss out on current promotions. If I order free sim card, shipping will take 10 days. Not sure if this promotion will stay for anothe...

Varshal09 by Great Neighbour / Super Voisin
  • 1575 Views
  • 3 replies
  • 0 Bravos

Port IN

Just a recent experience to be shared with community...Just transferred number from VOIP land line to P.M. it takes 2 to 3 business days for the process of porting to finish. The C.S. mods can't really change the speed for that..Usually it doesn't re...

VJ11 by Good Citizen / Bon Citoyen
  • 243 Views
  • 1 replies
  • 0 Bravos

Resolved! Incorrect ESN/MEID from Bell to PM

During the transfer of mobile number process I inputted my EMEI instead of my Bell account number, I have now realized this was a mistake. Now, PM has sent me a message regarding incorrect ESN/MEID. Can someone please tell me how to get this resolved...

megan_liz by Great Neighbour / Super Voisin
  • 796 Views
  • 7 replies
  • 0 Bravos

Canada-US Wide Plan

I got an email that this offer was available.Subscribe to a 5G 50GB Canada-US subscription plan for only $34/month with a $0 SIM and $0 activation fee.How do I get to change the plan?  When I was in my account it did not give me that option. 

J_LaFlamme by Great Neighbour / Super Voisin
  • 520 Views
  • 4 replies
  • 0 Bravos
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