Np Access to subscription information in my account

[JEMr]

Hello I need urgent assistance.
My account is not providing me access to my subscription information. I have to upgrade to include calls and texts from the US by COB Wednesday and unable to access it.  I also want to check my subscription - as apparently the fee I am paying is more expensive than what is offered today. What I see is the masthead of public mobile and I am not able to get into my account. i wanted to check rewards as well and not able to get in.  It seems that the automated platform is not getting easier to manage - something is very very wrong!  please respond asap. I need someone to call me asap!

[hairbag1]

@JEMr 

use your cell to dial 611 to hear current plan status. You can pay that way too, but you'd need your PM pin number.

[fixin]

@JEMr - If you are talking about Canada-US plans - there is no Canada us plans at the moment to get - if you already have one - you will stay on it.

About not being able to get into My Account, please contact CS_Agent for help:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages