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Texting not working

Great Neighbour / Super Voisin

I am unable to send and receive texts. I have an iPhone, looks like a common issue here on the forum! I’m also concerned about the amount of people saying their US service doesn’t work as my partner lives in the states that’s the whole reason why I got this plan in the first place. 


Great Neighbour / Super Voisin

I am yes! I have submitted a ticket and am messaging an agent. It’s been in an incredibly slow and frustrating process so far and I still can’t send or receive texts yet. I appreciate the response! 


@Samaramarie are your new customer and activated on the weekend?? Community manager confirmed there was issue with text setup with new account:

please open ticket with PM support for further investigation :

1. Open ticket via Chatbot (need access to My Account): At
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there         

As to Us roaming, many tried and worked.  Only thing to remember is to turn in roaming and try manually connect to T-Mobile and AT&T, and use LTE and not 5G

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