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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 49670 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 58439 Views
  • 183 replies
  • 30 Bravos

Resolved! Roaming on/off in Canada

I purchased Canada / US unlimited minutes plan with 50 GB data. Should I have roaming enabled all the time, even if I am in Canada, or should I enable it only when traveling to the USA? Tia.

Buzz4Me by • Great Neighbour / Super Voisin
  • 798 Views
  • 6 replies
  • 0 Bravos

On the top right of my iPhone, it says SOS

Hello, I’m trying to do the final step of my set up for my new Sim card. But on the top right of my iPhone, it says SOS where it usually shows three bars. The final step of my set up is sending me a text message with a code, but I don’t think I can g...

Divii by • Great Neighbour / Super Voisin
  • 501 Views
  • 2 replies
  • 0 Bravos

canada usa plan

I purchased a Canada / US unlimited minutes plan with 20 gb data.  The data is not working in kona hawaii, what should I do to get the data working.

sofie1 by • Great Neighbour / Super Voisin
  • 557 Views
  • 3 replies
  • 0 Bravos

Customer Service

Can anyone help me reach an actual customer service agent when I can’t log into my account?

Akjohnso by • Great Neighbour / Super Voisin
  • 378 Views
  • 2 replies
  • 0 Bravos

log in

I can successfully log in to all my family's accounts, accept one.  Every time I log in to the one I just get bumped onto the home page for public mobile.  I tried "forget email" and got a "your account is secure message" with the correct email/ phon...

Cor_Over by • Great Neighbour / Super Voisin
  • 331 Views
  • 1 replies
  • 0 Bravos

I need to turn on and off Plane mode to connect to data

Hello,When I'm outside without Wifi and want to connect to the Web, I have difficulties connecting to data. To make them work I need to enable then disable Plane mode (even just enabling it for a second is enough). Then my phone is going to connect t...

Naoki by • Great Neighbour / Super Voisin
  • 885 Views
  • 6 replies
  • 2 Bravos

Esim

I just bought an esim.  All went well until it asked me to restart my phone.  After that it sent a text to the new number but I can't get it because the esim isn't working

RDT1 by • Great Neighbour / Super Voisin
  • 794 Views
  • 7 replies
  • 0 Bravos

Need my account number

I just signed up to Public Mobile yesterday. I screwed up and canceled my previous service plan before verifying my phone # with Public.Public texted me a  6-digit code to verify my phone #, however I could not receive it because I was without servic...

Updating payment info

I have now been trying for days to update my payment info with a new bank card info. I go through the whole process of entering the new info and then get a message that it cannot be processed at this time. Then when I try to submit a ticket i just ge...

Kejimkujik1 by • Great Neighbour / Super Voisin
  • 480 Views
  • 3 replies
  • 2 Bravos

Newbie...missing 250 monthly long-distance minutes

Hi,Just joined under the $39/month 50GB 5G contract, but it is not showing the 250 monthly long-distance minutes on my subscription that were part of advertised deal.Any ideas.....as stuck in the AI chat bot/community post circle of death.... perhaps...

John_B1 by • Great Neighbour / Super Voisin
  • 520 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't get Public to send me the port out confirmation

I'm hoping someone here can help me. I've been trying to port out my number from PM to Freedom for the last 4 days now. Freedom has sent the request but PM won't send me the confirmation SMS. I've left multiple CS tickets and haven't received back an...

neelams26 by • Great Neighbour / Super Voisin
  • 818 Views
  • 5 replies
  • 0 Bravos

Resolved! Account is suspended, no warning or clear remedy

My service was suddenly suspended as of about an hour ago. I had no notice or warning or explanation.. just saw it stop working and have been trying to figure it out since. I'm guessing it's because today is the auto-renew date for my credit card, wh...

Slideshow8607 by • Great Neighbour / Super Voisin
  • 775 Views
  • 4 replies
  • 0 Bravos

Resolved! $34 50+10GB plan for existing customers

Just wanted to know, is the 5G for the bonus 10GB data only or is it also for the 50GB as well? It seems like it is but I wanted to make sure. 

Lemon-Curd by • Great Neighbour / Super Voisin
  • 516 Views
  • 2 replies
  • 0 Bravos

ESIM locked my phone

I switched from esim with public mobile to PC mobile sim card and it completely ruined my phone, no one knows what the issue is and now I have to send it back to Samsung. My s24 ultra now doesn't recognize any other sim card, what is going on?!?!.On ...

Joey_ by • Good Citizen / Bon Citoyen
  • 986 Views
  • 7 replies
  • 0 Bravos

confirm your identity loop

Hi, activated new sim last night (first time with Public Mobile) I can make calls but i cannot receive calls or messages , stuck at confirm your identity, see here this happens a lot ,any help is much appreciated.

escu by • Great Neighbour / Super Voisin
  • 386 Views
  • 3 replies
  • 0 Bravos

Resolved! Cs agent?

How long does it take to get a reply?

Pallwall by • Great Neighbour / Super Voisin
  • 770 Views
  • 3 replies
  • 1 Bravos

Voicemail not working

When I receive the voicemail I can't access it  then I have to call my cellphone and check it. It is inconvenient. Please explain how to solve it.

Sukboo by • Great Neighbour / Super Voisin
  • 353 Views
  • 2 replies
  • 0 Bravos

Trouble logging in

Hello,I am unable to login to my account since I first made it in august It just shows a blank white screen with the message  “forbidden AI” I received a text message saying public mobile has not received my payment this month even though it is suppo...

sojl by • Great Neighbour / Super Voisin
  • 392 Views
  • 2 replies
  • 0 Bravos

Payment

I am trying to pay with my visa debit card, and it keeps declining. There is money on there, i have put all the info correctly and i have saved the card on my account

Dstubbs79 by • Great Neighbour / Super Voisin
  • 701 Views
  • 4 replies
  • 1 Bravos

Long distance minutes

Do I lose any free long distance minutes I have left if I change subscription plans?

RE18 by • Great Neighbour / Super Voisin
  • 417 Views
  • 2 replies
  • 0 Bravos

Port a number

How can I transfer a number from another company?

gt37 by • Great Neighbour / Super Voisin
  • 1010 Views
  • 6 replies
  • 0 Bravos

Text messaging not working

Everytime I runt out of data, my text messaging stops working, or only works sporadically.  Can Public Mobile please fix this?

Need_Answers by • Great Neighbour / Super Voisin
  • 419 Views
  • 2 replies
  • 1 Bravos

Resolved! unable to call the US from Canada with new plan

Hi all,I'm sure this has been answered before but I just changed my plan to the 20Gb Data within Canada and the US at 4G speed, unlimited Canada and US wide minutes and messaging, and the plan took effect today, Oct. 4th. I tried calling a US number ...

das904 by • Good Citizen / Bon Citoyen
  • 516 Views
  • 2 replies
  • 0 Bravos
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