Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm trying to change my subscription. It takes the payment from my credit card, updates my 'available funds' with the new subscription cost yet when I try to check out the new subscription by selecting 'use available funds' I get the message: 'S...
i SUPPOSE CHANGE MY SUBSCRIPTION TO $20 FOR 3G OF DATA WITH 4GWHY CHARGE ME $27 PLAN THAT THE AGENT TOLD ME THE SUBSCRIPTION WHICH i ENTER HAS ALREADY CANCELLED AND TELL ME TO CHANGE TO $20 PLAN
Upgrading from LG G8x to Samsung S24, connected to WiFi fine but it wants either a Sim card or some kind of transfer which i don't think old phone has. If i want to go with esim how would i do this, it does not seem to have this option?Also any reaso...
Hi. I made a mistake when transferring my phone number from Fido. I had put in my Public Mobile sim instead of keeping the Fido sim. When I realized my mistake, it had been 1 hour later. I put back my Fido sim, and tried to do a Transfer Number reque...
My son is moving to the U.S. for school for the next two years. He’s currently on a Canada–U.S.–Mexico plan. I’d like to confirm whether he can use his phone continuously while in the U.S., or if there are any limits on roaming duration that could af...
I have just purchased a Public Mobile sim card at my local convenience store, along with $30.00's in prepaid minutes. I than created an account and picked a plan that I'd be using. When asked for payment it only allows me to use a credit card as paym...
Hi, I found a double-charged bill for almost the same period under my account. When I tried to change my phone plan, maybe I made a mistake. I have already paid for the bill from April 19~ May 19. Do not need another plan for April 27 ~ May 27. Can...
Does anyone have any ideas as to why my usage log is showing 7 consecutive outgoing calls to “9926”? I did not make these calls, I believe I was just watching YouTube videos on my phone at that time. Thanks in advance for helping me solve this myster...
My wife and I would like to change our plans starting May 01, 2025 to $27 per month Canada-wide with 20 Gb data. My brother-in-law just changed to this plan online but I do not see this plan under my account. Please assist with this request.
Purchased 3 add-ons in error. Can I please get a refund?
I used the wrong number making a port request. How can I fix this?
My phone lost service since approx 3pm pacific. Wondering if anyone is facing the same issue?I tried rebooting, no avail. I swapped to a sim of another carrier and got network.
A friend just signed up for PM and after the first payment PM did not take the next payment. Automatic payment was selected in the set up. When they go to sign in they get the code from their email. They enter it and PM wants to send another code to...
I added on 1 gb of data yesterday. It didn't seem to work, so I changed my plan so that I have data. I would like to be reimbursed for the add on.
I am stuck unable to log into my account because eversafe is sending the code to my phone, which is not connected properly yet (that is my first problem). How do I make it send the OTP to my email account instead? In the confirm page (which is the ...
Hi there. I just started subscribed and transferred my Fido # today and the setup appears to be working - I can send receive SMS, data works, and I can make calls. However, when I sign into TD Bank and I'm asked to receive a verification code via t...
Hi all My wife got a new cell phone and I took hers. We are both and were on PM. Her phone that I now have was working fine but now with my sim card it doesn't work. I tried it in my old phone and it doesn't work there anymore. Any help would be appr...
I need change 22 to 29 for the subscription, but I can find out how to di it?
hello, I purchased a 5GB data plan with SIM card this morning. I would like to cancel this purchase immediately. I'm not a new customer and the new purchase requires new activation. Please cancel completely.Account # xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...
got new sim, downloaded PC app, went through activation details inlcuding transfer of the number .got sms from telus and it was approved for transfer but in the app said subscription not activated due to some error.so now in limbo..telus sim not work...
Tells is telling me I have to ask public mobile to request I port my phone number again; when I go through process it tells me I have an invalid phone number & it is my correct number
I’m trying to transfer my number from Bell but it says invalid phone number
I lost the card associated to this account and when a requested a new one, I forgot to update the registered card to my account and my account was temporarily suspended. I am trying to pay it but when i logged on my account it said that i have to reg...
I cancelled my subscription on a plan ($24) and changed it with another ($27). Today is the renewal date and got charged for the $24 plan but I changed it with the $27 plan and got charged for it for the full amount. I want a refund for the unused $2...
I acquired a sim card with my new phone from Orchard. the sim card could not be validated so I ordered a sim card from you and now (after some time) I have installed your sim card and need to validate it.
I want to get refund what I paid.its hard to communicate with your customer service
Hi good morning,I tried to login to my account to access self serve to change my area code from British Columbia to Alberta but instead greet me with activation screen can you help me?Thanks,Ben
In setting up account(s) I failed to recognize that all accounts are individual, so I set up my first account associated to all of my information, but ported one of my children's numbers over. I have since corrected my account to only my number, but ...
Hi, is there a way to receive calls and answer them while i’m in Lebanon for a vacation?
