Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
is it possible to give some of my rewards (points) to my teenage son? I pay his phone bill. I would like to give him some of my rewards so that he can use them. Anyone ever had luck with doing this?
I bought 3GB data add on with the points I've collected but since my add on has been added onto my account it hasn't been working and wondering how to get it fix this problem, I've also restarted my phone, it's also been over 24hrs and still not work...
Hi everyone, just wanted to see if anyone has had a chance to try out the new data coverage in Mexico recently - I know it’s routed back to Telus but just wanted to confirm. Thinking of upgrading my plan to the $35 CAN US MEX deal for Black Friday bu...
Received a referral from friend and it did not work while subscribing new to PM…thanks
Everything was fine, for years. Over the last year signal has gotten weaker, and now it has become worse. Even if I go outside and go some place high up to get 5 bars, it fails to connect for voice. It just keeps dialing and dialing until it times ou...
No Service Changed subscription now web say cannot process payment at this time. What are my options?
Here's the link to it: https://docs.google.com/spreadsheets/d/1O7FVUdcvhdaFqgrO7JF4bWGK7DajRZXZvmToTgjPjDA/edit?usp=sharingThere's two pages, a french version and an english version, please create a copy if you want to use it!You enter your values i...
Got a text saying that I have used 75% of the data included in my service. I have added 3GB on Nov 1, my phone shows that I have used only 1.14 GB and my public mobile online account says that: I have 3GB of data, I have 1.96GB left and I have 7/31 d...
I got billed for 2 payments today when I was re-subscribeing
I am trying to move to Public from another carrier. I subscribed to Public but am now getting messages from Public that it needs to send a message to my previous phone number to fully activate my public account. BUT I am not getting SMS messages from...
I have trouble to login my account
I'm trying to switch providers and am shopping around. I am trying to leave public but when I tried porting my number, i got a message that says "your current provider tells us you already have a port request open with another provider". can you plea...
I tried to use the new eSim on my phone, but it’s not working!!! Help please!!!!
I just joined and I ended up with two lines, business and primary. My Primary says I am still with Bell and the Business says PM. I cannot receive text messages to verify, nor from androids, but can get imessages. I can't call out. I don't think ...
I just finally redeemed 45 points, 15 points for $15 of credits 3 times. Then I only received $15 of bill credits just once. I even got Three separate emails: each time saying:"You’ve cashed in 15 Points for BillCrd-$15.This credit will be applied to...
Transfer from Koodo to pm eSIM not activating. I logged in and account say purchase eSIM. I did as first activation was stuck spinning. Purchase complete but no service. Please help needed
Has anyone ever experienced a situation where you are on auto payment for Phone renewal. Your line is disconnected. You call your bank, they said the fund is approved but their is a block from your provider(public mobile). Now my phone is disconnecte...
Hi all, I used a referral code to sign up, but it doesn't show any discount or anything like that in my account. Pretty sure I was supposed to get a discount with my referral code.
I wanted to add 2 lines to my existing account . Is it possible to? Or i have to create 2 more accounts
I've paid for 2 phones for grandchildren. I'm going to cancel the account, not paying any longer now they are young adults. Can they create an account but keep their old number.
I need some HUMAN support to log into my account and cancel a subscription. I'm not able to log into the app via phone as the eSIM was purchased for a friend and they are no longer here.I cannot create a service ticket due to issues with the websiteI...
duplicate thread
Hi there, my friend showed me this deal for Can-US-Mex ,$29. I don' t see it on my plan. To confirm, I can use this plan while in the US?
I have enough points to get data, calling and text messaging in the US (the one worth 25 pts) but had a few questions! I know my add ons are only valid for 15 days but do I get to choose when the rewards are activated when I redeem? Fore example, I d...
My payment was due today it was scheduled to automatically come out of my debit card. I forgot to add funds as I don’t use that account much. I received a text saying your plan did not renew but when i go to website or the app to make a payment it s...
