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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Using E-Sim on main device, then physical sim on a second device

Just out of curiosity, is it at all possible to use a public mobile e-sim on my main phone, then the physical sim tied to the same account in a second phone at the same time. If messages and calls are shared thats fine by me. Context: For work I coni...

prepaid credit card?

can I use a prepaid credit card to pay?

Text message issue: Not receiving and unable to send text on Phone, but rec'd on MacBook

I am not receiving text and unable to send text messages on Phone, but able to receive on my MacBook. What is the issue since my plan is up-to-date. N.Kwan

New Plan

I’m currently using the Public mobile $39 for 50 GB. I just saw there’s a new deal for $36 50 GB, I just had service for a month, can i switch to this new plan please. I had Fido previously and they would allow customers to seamlessly transfer to new...

Basic plan change

I currently have the $30 plan and am unable to switch to the basic $15 plan as that's for new users. Can I make a new account and transfer my data onto the basic plan while keeping my phone number

Unsubscribe from pre authorised payment

How do I unsubscribe from pre authorised payments?

Resolved! US Data - NYC

Hi, can anybody confirm that they have recently used their US data in New York City? I'll be travelling in the near future and want to make sure my data will work. I've noticed that I often lose coverage locally when I'm in a densely populated are...

contacting someone who can help get my phone working again. Public has failed my payment

HIhow do you get in touch with a live person - my payment issue.

lost phone/sim card can't sign in

Hi, I have a bit of an issue. My son is signed up with his own account under my account but I pay for it (he's 14). He just lost his phone while out hunting and he can't remember his sign in (email or password). I know I need to get him a new sim car...

Cellular outage

Anyone else having cellular issues in Calgary or surrounding area? Wifi works fine but cannot get access to text or email or make some calls on cellular.

Login in issue

So i ordered a sim and added my credit card details to pay. I forgot my email and password linked to the account. Now when i tried to login, i hit forgot email. I was not getting the link despite having the sim, turned out the previous owner of the s...

Unable to make us calls

Changed my plan to unlimited calls in usa and cannot make usa calls

Re: activation

Need help I have account and someone stolled my phone and now my account is terminated. But looking to get a new account. Anyone can help

Porting number

Hello, my Public mobile service has expired and is inactive. I am trying to port my number to Rogers. How can I complete this port now?

Can't call 310 numbers

I'm trying to call 310-6789 and keep getting "Public mobile here. Sorry, your number can't be completed as dialled. Please try again." The number is legit - there is no area code. It's for mental health services in BC. I've tried adding area codes su...

Resolved! Subscription Issues with Public Mobile SIM Card

Hi, I’m trying to set up a subscription with Public Mobile, and I already have a SIM card from being a previous customer. However, when I enter my SIM card number to start the subscription, I get an error message saying it’s already in use.Can anyone...

Wifi to 4G

I recently signed up with Public Mobile but am unable to set up my Samsung Galaxy to switch over to 4G when there is no wifi?

Resolved! International Long Distance Calling to India

Hi,I am unable to add funds for International Long Distance Calling to India via PM website or *611. Is this add-on removed?If not, then how can I use this add-on?Or do I have to change the current Subscription Plan? I am on a $34 monthly (auto-renew...

90 Day plans available

For those looking to save a coupla bucks on a 90 day plan, there appears to be a few of them available now.

Cancellation

Please cancel phone number ###-###-#### . I have two lines and only need one. The gmail on file does not exist anymore. Please send all information to the_ ****@**** Thank you

Please help me.

Re: IMEI Error during Porting

I have the same issue today. Please send me the PM Porting team number

Request CEO PUBLIC MOBILE

Please give me email to ceo s office for public .HE needs to know how much business they are loosing because of the horrible AI bots running the account and payment system. I have been 2+months and hours and hours trying to give my new credit card nu...

Phone not compatible with Esim

Hi my phone is not compatible with ESIM so I can’t finish my setup of public mobile subscription, called different people and been on hold 2 hours no support . What is the proper step to fix the issue or get refund , since I can’t setup the service I...

Transferring number that’s on a Telus account with more than one phone

I’m trying to create an account with Public using my son’s existing phone number, but he is on my account with Telus. Will cancelling his number affect my account (same account - different phone number)

Sim phone number incorrect

I have been getting double messages in group chats and anytime I get a picture text from anyone it puts it into a new chat. I noticed that the phone number attached to the sim in my phone is not the number I use. I am wondering how to change the phon...

Resolved! IMEI Error during Porting

Either previous provider had incorrect IMEI on file or I typed a number in wrong. Am supposed to be waiting for someone to contact me to resolve issue… no one contacted me. What can I do to expedite this process?@CS_Agent

Resolved! Will Black Friday Promos be better, worth waiting for?

Hi there,I'm considering a change to the promo 50G Canada/US plan, but I also need to port my number out to a Voip service and change the cellphone number I use with PM. That will automatically cancel my PM account, so I have to start a new one... I...

Resolved! Port Number Out, BUT Keep Account/Plan Active (change to new number) at same time?

Hi there,I'm wondering if it's possible to keep my account/plan active, while porting my phone number out to a different service (Voip)...? Would the act of porting my number out automatically just cancel my account, or is there a way to keep it act...

Resolved! lost phone, no email access

i have new sim card from PMi need to assign it to new phone with old PM phone number... I dont know old phone number account number..Just know the phone number...thanks..

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