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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22521 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33999 Views
  • 185 replies
  • 27 Bravos

Resolved! Canada US Plan

last year I used a $50 Canada/US plan.  Now the only one I see is $65 - am i missing something?

bill2009 by Good Citizen / Bon Citoyen
  • 547 Views
  • 6 replies
  • 0 Bravos

I can't send or receive text messages

My mobile has dual simI was overseas and used a local number in Sim 2Since I came back to Canada and I am not able to send or receive text messages I checked the settings and the message centre is "+16475800172"Not sure what is the issue 

Mmehrz by Great Neighbour / Super Voisin
  • 293 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't reach out to customer support

My number transfer "completed" when I signed up and I was using my old number for a few weeks through public mobile but my number was still registered with my previous provider so phone calls from that providers customers were sent to vm. I was going...

liamster111 by Great Neighbour / Super Voisin
  • 316 Views
  • 3 replies
  • 0 Bravos

Resolved! Problem with transfering number

@CS_Agent Hello,I switched to public from Eastlink a week ago. I never received the sms from Eastlink to transfer my number. I no longer receive SMS or incoming calls. I spoke with someone on the phone todayand they put the request through. I got an ...

Michelle754 by Great Neighbour / Super Voisin
  • 327 Views
  • 3 replies
  • 0 Bravos

Silence on calls

I do not hear ringing when I call someone.I cannot be sure if the call is dead. Most of the time the other person is surprised because I am late to say hello 

Baksen by Great Neighbour / Super Voisin
  • 192 Views
  • 2 replies
  • 0 Bravos

Can I use my phone number with 2 providers at same time?

I have hit a wall with receiving SMS when traveling abroad (for the purpose of 2 factor authentication) and so I am contemplating moving my phone to say Telus or Bell that allow for international roaming, but don't want to loose the sweet deal that I...

Bre123 by Great Neighbour / Super Voisin
  • 764 Views
  • 8 replies
  • 0 Bravos

Resolved! reward points

I have used my points to lower my bill and have not received the discount on my credit card payment

Yhache1 by Great Neighbour / Super Voisin
  • 226 Views
  • 2 replies
  • 0 Bravos

Resolved! Customer service.

How do I get ahold of customer service online? Not the chat bot. 

Nicki_90 by Great Neighbour / Super Voisin
  • 497 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfert phone number

I am a new subscriber. After the process my phone can phone out but can cannot receive call with the transfered no.Is-it because it is still using a temporally no during the process. I don't know the temporally no. or where to find it

Qlm by Great Neighbour / Super Voisin
  • 233 Views
  • 1 replies
  • 0 Bravos

Resolved! Not receiving calls form Private Numbers

My therapist uses a private number when they call me. Ever since I switched to Public Mobile their calls don't come through, I don't even receive a missed called notification, its just nothing. All other calls come through just fine except private nu...

Lana_L by Great Neighbour / Super Voisin
  • 963 Views
  • 7 replies
  • 0 Bravos

Resolved! Billing / my account

I am new to PM.  When I check my account - What does available funds mean?  Is that the invoice amount that I have to pay?  It’s not very clear what amount I have to pay coming up to a month worth of service.  Any help would be much appreciated.

VanT by Great Neighbour / Super Voisin
  • 411 Views
  • 4 replies
  • 0 Bravos

Random Network Connectivity Issues

Hi everyone.I'm having seriously frustrating issues connecting to the network day to day. I've been a PM customer for 5 years or so and have been happy with my service for the majority of that time. Starting a few months ago I have been having troubl...

Simple_Scott by Great Neighbour / Super Voisin
  • 663 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment invoices

Hi , how do I get a copy of all my previous monthly payment invoices ? @ Moderator 

Ej1991 by Great Neighbour / Super Voisin
  • 416 Views
  • 4 replies
  • 0 Bravos

Resolved! Account

Hello. I am not in Canada now. If I can't get back in 90 days and my phone number will close. Will I have some penalty?

Ivan231991 by Great Neighbour / Super Voisin
  • 319 Views
  • 3 replies
  • 0 Bravos

New activation

Hello, I am working on a new activation. I have selected my plan and now debating on an eSIM or SIM card.  I prefer the card to be able to move from phone to phone should something happen but when does the plan kick in?  It wouldn’t transfer my numbe...

Mi21 by Good Citizen / Bon Citoyen
  • 465 Views
  • 7 replies
  • 0 Bravos

Resolved! Cannot receive talk or text from certain people

Hello! I have heard from 2 of my contacts that they cannot reach me through talk or text - they go immediately to voicemail and their texts do not get delivered. Would I need to obtain a replacement for my SIM card?

anne_96 by Great Neighbour / Super Voisin
  • 322 Views
  • 3 replies
  • 0 Bravos

How to close / cancel my new account

I ordered a SIM card which I never received. In the meantime,  my plans have changed and I don't need this new Public mobile number. So don't want to activate or have this new line. How can I close an account which doesn't have an active number ? Als...

KomalYadav by Great Neighbour / Super Voisin
  • 284 Views
  • 3 replies
  • 0 Bravos

purchase esim with current payment method not progressing

Hello,I have recently subscribed and my 2 day shipped sim is actually a 10 day shipped sim!I have a possible solution however, My wifes phone currently uses a sim card but is esim compatable, I would like to use esim on her phone ( also a public mobi...

Sector7G by Good Citizen / Bon Citoyen
  • 502 Views
  • 7 replies
  • 0 Bravos

talk and text us roaming package is not working

Hi,My us roaming talk and text package was working fine until it expired yesterday. I have added another Addon to my account but when I try calling it still says I'm "out of minutes". It has been 24 hours since I added the addon.

wfg by Great Neighbour / Super Voisin
  • 370 Views
  • 4 replies
  • 0 Bravos

No service

I took advantage of a cheaper plan over Christmas that was set to start today.  I've been billed but have no service.   The chat bot if horrifically unhelpful.  How do I contact these people to get my phone to work. 

Caseynmorris by Great Neighbour / Super Voisin
  • 318 Views
  • 3 replies
  • 0 Bravos

Subscription expired after 'On hold' my account

Hello,I recently made my account on hold, but it seems my account subscription expired already.It should be staying as 'On hold' for 90 days I guess. I tried to resume the service, but I need to pay now to do it without any rewards that I previously ...

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Sage79 by Great Neighbour / Super Voisin
  • 317 Views
  • 2 replies
  • 1 Bravos

payment taken but service suspended.

so my service was suspended without notice ( after auto payment was taken )and i was forced to pay the subscription fee manually to reactivate services.need a refund issued but the support ticket system is very broken, I've cleared cache and reset 5 ...

savagebuddz by Good Citizen / Bon Citoyen
  • 639 Views
  • 9 replies
  • 0 Bravos
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