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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 63 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

Resolved! Does the Google Pixel Watch LTE work on Public Mobile

Hi, Can anyone confirm that the LTE version of the Google Pixel Watch works with Public Mobile please? Happy to listen to speculation but ideally looking for someone who has the watch and has it working. Thanks!

cenbarter by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! US Roaming use after 3G shutdown in U.S.

I have purchase a 3G service in Canada. I will require US roaming. Will I be able to use 4G services in the U.S. with Public Mobiles U.S. Roaming or will I only be able to use what limited 3G service may be available. What do you suggest that I do ?

alorentiu by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! Paid for SIM card but no confirmation?

Hello, I decided to try PM today, I went on the website and purchased a SIM card online for $11.30. After submitting my details I was prompted to change my billing address; while changing my information to the correct address for billing my online ba...

JadisonMackie by Great Neighbour / Super Voisin
  • 7 replies
  • 2 Bravos

Resolved! New phone compatibility

is Motorola Edge 2022 phone compatible with public mobile plan?

atilara by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos


I do not have data to access internate.My plan is 45 per month with unlimited data.How come I do not have internate.please advice? Also how do I change my plan to have an unlimited data for the whole month?

M20005281 by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

Resolved! trouble signing in

Good morning, I am having trouble logging in through my email.  I have tried two different emails and the forgot password option but i am not receiving a code to enter.  I am trying to get into my account as i have a phone umber that isn't getting se...

Adriana1 by Great Neighbour / Super Voisin
  • 21 replies
  • 1 Bravos

Resolved! Change number

I mistakenly changed my number how do I get my first number back ? 

Zainab1 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! Activation

Activated phone yesterday but not getting any incoming calls or texts

Madison2008 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

can't access data

my subscription of $50/m plan was renewed automatically but can't access data usage. please help, had to rely on home wifi to have internet access.

20205 by Great Neighbour / Super Voisin
  • 5 replies
  • 2 Bravos

Resolved! Talk to someone?

Hi, I was charged for the wrong plan and need to talk to a person to have it changed to our usual plan.  Awful that public would charge double the plan.  It has always been $15/month and they charged $45!  Why is it so hard to talk to a person?  What...

YuriV by Great Neighbour / Super Voisin
  • 7 replies
  • 2 Bravos

Resolved! Can't access my account

I don't remember the email address associated with my acct. Need to update my payment so I don't even have service right now...having to use my home wifi...unable to connect with an actual person

Josied by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

CS_Agent sending links

In this day and age of phishing scams you think a company wouldn't be sending you third party links that look like phishing scams.  I'm guessing they get paid a few pennies when someone clicks on these? I've already verified myself with PIN why would...

Kren0m by Good Citizen / Bon Citoyen
  • 6 replies
  • 2 Bravos

Resolved! reward points

I have just switched my cellphone provider to Public Mobile because I saw that Public Mobile gave 15% points for every dollar spent. However, after I paid my first bill, I noticed that there were 5% points for every dollar I paid. I was not sure if t...

zhengbe2 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

4 g speed not 100mb/s

Hello, my plan says my data speed is 4g (100mb/s) but when I do a speed test it shows 3 mb/s in fair reception. CURRENT PLAN$4015 GBdata at 4G Speed• 30-day plan• Unlimited Canada-wide Talk• Unlimited International Text

nickm1 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! This service does not reactivate

I have founds of account but since 6 days ago it can't reactivate service and it says I need to pay but I got success even invoice of pay but it keeps not working I am desesperate 

Gerardo65 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Why was account information access blocked this morning?

 Early this morning before posting a question, my account information seemed to be blocked or could not be accessed for some reason. No reason for it was provided. This is my first month of service with this account and it was paid in advance, so the...

Word-Nerd by Great Citizen / Super Citoyen
  • 9 replies
  • 1 Bravos

Resolved! esim and voice calls

I will be travelling to New Zealand and Japan, I will leave my Public mobile sim card in my phone and I will be purchasing an additional data only e-sims for each country.  My phone supports e-sims.I want to be able to make voice calls and keep my pu...

happytooth by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! phone number

didn't receive my phone i ordered dec 19th charged my master card $ there an ACTUAL PHONE NUMBER WITH A ACTUAL PERSON THAT CAN FIX THIS.

kalvinator77 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Plan keeps changing on its own

Signed up for the 15gb @ 4g speed a few months ago, charging me $40 a month minus discounts.  It has switched me back to 10.5 GB @ 3g speed for $50 a month.  I have speed tested my connection and it's definitely throttled to 3g.  I checked my credit ...

Grant77 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

My account

Just noticed that I’m getting a monthly credit if $15 and $10 monthly so not paying a monthly fee. I did qualify for a $25 credit when joining but I think they are giving it to me monthly. Can you investigate and get back to me with your findings. 

57 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

My phone was changed without my approval

To whom it may concern My old phone xxxxxxxxxxxxxxxx was ported from my old chart Few dats later you guys changed my phone number without my approval The only problem i think was the account with chart with my old no xxxxxxxxxxx was in my wife's name...

Resolved! Not receiving Refer-a-friend points

Hi, I've been with public mobile for a while and am happy with the service so far. I referred both my parents with my referral code, but I'm not receiving any points for this. They have had active plans for months. Any help would be greatly appreciat...

JordanB4 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Holiday Promo

I did not receive a text for the More is Merrier holiday rewards. How do I get the rewards?

S2art by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos
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