Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey community,I recently purchased a SIM card during the Black Friday sale and just received it. I want to activate it, but I noticed there's a Boxing Week plan available now that offers more data for the same price.Is it possible to activate my SIM ...
Hello,I am extremely confused. Public Mobile has an offer right now for $29 Canada USA Mexico plan. Everybody in my immediate family and many of my friends are able to access this offer and have switched over. Unfortunately, it does not even show up ...
Hi I am a new subscriber, but I accidentally chose to have a physical sim when I wanted my plan to be activated on a e-sim. Is there a way to change that?
Might be a dumb question but I want to double check.My current plan includes:15GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messagingCal...
I just requested a port in my existing Fizz number. It was okey on the Fizz side but I got a message from PM saying it was an issue to finish the port in. Could you, please, help me to fix it?Thanks,Mia
I'm posting from an alternate Public mobile account. I created an account an initiated a port. Now I'm getting the error Forbidden A1. @CS_Agent
How do you downsize a plan when it is not offered ? They only offer larger plans.
Hi signed up for 5g 20GB DATA , but the bill and the usage shows that i have only 10gb data . anyone have the same issue?//
During porting its saying phone no not recognized
Hi there, I have 1 account that I'm logged into now for this message but trying to setup a second account with a different email. Trying to take advantage of the boxing week sale. I have tried from my PC as well as the phone app to create this acco...
Hi,I am a bit disappointed that I was forced to pay $10+tax for the physical SIM card in order to pick it up right away from the closest Telus store. I tried to explain there that the promotion says clearly that the physical SIM card cost for this pl...
I would like to change my current plan to CAN-US-MEX5G 20GB FOR $29/MOThis is not currently on offer to me as an existing subscriber, but I would like to be considered for this changes since I have referred 3 or more people to change their subscripti...
I'm on the 4g $30 20 gig plan and would like to take advantage of the deal of 5G speed 20 gigs for $29. Can I please move, the option is not in the app.
I got scam voice mail everyday, the numbeI had blocked the call, but can not block the voice mail, How can block this scam voice mail?Thanks
Hello, I would like to close off my account while its still in preactivation stage. I made this account for my mom and now I realize that this service will not work for her as she is not very computer savvy. I would greatly appreciate any assistance ...
Hello everyone,I got two simcards for my parents who are newcomers in Canada about 6 months ago. Recently my mom realized that every month, instead of just 2 payments 9 herself and my dad) she is getting charged 4 times...does anyone know what's the ...
Hi,I just transferred my number to Public Mobile. It seems like the transfer went through, but there was an issue with the payment. I can't log in to my account to make a payment (Forbidden A1 error), and I don't have a PIN to make a payment through ...
Data in app is stuck at mid Nov., it's the end of Dec. now.
i upgraded my plan (immediate upgrade) to 75gb and paid, but my phone is not reflecting. cant find any help on it. submitted ticket no replies either. please help thanks
I try to port my phone from chatr to pm , I got email from char on the porting out requests and answered yes. But then I got a message from Telus saying ‘there was an issue transferring you number to telus’. No message from PM. I do not understand wh...
I purchased a phone plan on Dec 26th and ordered the SIM card to be delivered, it arrived today (Dec 30th). I was charged for the plan thinking that it would start once I activated the SIM card today. After activating, the app told me the subscriptio...
I started the process of signing up as a new customer, with new number yesterday morning at 7am… it is now 11am of the second day.my account is set up, and the sim is activated, and I am able to send sms messages, and can use data… but I can’t make o...
Hi,I successfully ported out of Koodo. My phone has no cell service and I don’t see a public mobile eSIM. I only see a Koodo sim which does have my existing number. What should I do
I subscribed on Dec 22 the $29 with 10 G CAN-USA-Mexcico plan and paid with my credit card. On Dec 29, I changed the old subcription with the new Boxing week special $29 plan with 20 G. My question is when can I expect a partial refund for the first ...
How do I retrieve texts from my old phone that was stolen?
Hi, can you tell me if incoming calls from Canada to Mexico on this plan are placed the same as if I was in Canada?
Hi Public Mobile Support Team,I purchased the 29$ plan few weeks back it was 10G, now the boxing week deal became 20G, can you help me to adjust the plan? I saw this type of plan available almost every mobile operator and some has a plan even better....
hi all I picked up a plan $29 Canada/US 10 GB on BF but now there is a new plan showing up in my profile which is exactly the same plan but now with 20 GB of data. Can I switch to this plan without any penalties etc. Please advise.
