Community

Obtaining a code

A friend just signed up for PM and after the first payment PM did not take the next payment. Automatic payment was selected in the set up. When they go to sign in they get the code from their email.  They enter it and PM wants to send another code to...

How to connect with an international operator to make a reverse charge call

Add ons

I added on 1 gb of data yesterday. It didn't seem to work, so I changed my plan so that I have data. I would like to be reimbursed for the add on.

Login with email OTP

I am stuck unable to log into my account because eversafe is sending the code to my phone, which is not connected properly yet (that is my first problem).  How do I make it send the OTP to my email account instead?  In the confirm page (which is the ...

No cell calling or out going messages

Hi all My wife got a new cell phone and I took hers. We are both and were on PM. Her phone that I now have was working fine but now with my sim card it doesn't work. I tried it in my old phone and it doesn't work there anymore. Any help would be appr...

I need change 22 to 29 for the subscription, but I can find out how to di it?

I need change 22 to 29 for the subscription, but I can find out how to di it?

Kelisha

hello, I purchased a 5GB data plan with SIM card this morning. I would like to cancel this purchase immediately. I'm not a new customer and the new purchase requires new activation. Please cancel completely.Account # xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...

unable to activate new Public Mobile account.

got new sim, downloaded PC app, went through activation details inlcuding transfer of the number .got sms from telus and it was approved for transfer but in the app said subscription not activated due to some error.so now in limbo..telus sim not work...

Says invalid number when transferring

I’m trying to transfer my number from Bell but it says invalid phone number

Paying Bill

I lost the card associated to this account and when a requested a new one, I forgot to update the registered card to my account and my account was temporarily suspended. I am trying to pay it but when i logged on my account it said that i have to reg...

Refund for the cancelled subscription dur to subscription change

I cancelled my subscription on a plan ($24) and changed it with another ($27). Today is the renewal date and got charged for the $24 plan but I changed it with the $27 plan and got charged for it for the full amount. I want a refund for the unused $2...

Need to know how ro validate a new sim card

I acquired a sim card with my new phone from Orchard.  the sim card could not be validated so I ordered a sim card from you and now (after some time) I have installed your sim card and need to validate it.  

Refund

I want to get refund what I paid.its hard to communicate with your customer service 

No family plan - a mistake was made

In setting up account(s) I failed to recognize that all accounts are individual, so I set up my first account associated to all of my information, but ported one of my children's numbers over. I have since corrected my account to only my number, but ...

Receive and answer calls from Lebanon

Hi, is there a way to receive calls and answer them while i’m in Lebanon for a vacation?

Data usage

Why do I keep getting messages sent to me every month that I'm at 75% usage,  when on the app it says I'm at 50%???

No service

I am in the napanee ontario.  We have not had any service for more than a day and have .why?

Payment

I was paying my 3-months fee as per my plan for many years with my VISA. Half a year ago, a noticed that the payment was withdrawn from my VISA automatically which I strongly object. Today, it did happened again. If this practice of withdrawing funds...

Iphone SE2020 using 3G not able to use internet today.

A family member's phone cannot access internet today. Is that because it is still on a 3G plan? I use 4G with PM and have internet access. (However the characters in this text box take far too long to show up for some reason.)

Double charge

I see two charges for same amount on credit card and two invoices with 60gb and 75gb on same day. Please share if someone else see two charges on their credit card and how to resolve this issue. Thanks 

Number transfer

Hi,my dad changed carrier from bell to public mobile and after he activated account, he had emergency and didn’t reply for number transfer messages. Now it passed more than 10 days and when we contacted Bell, we need to contact public mobile for send...

Payment

I’ve updated my payment method but keep getting the message : unable to process your request (payment) … please try again at another time. I’ve been trying for two days

Data plan

If I already a plan but I want a new plan.Will the old plan payment still go on if I buy a new plan ?

Urgent can’t port number to a new service provider

HelloI’m going to port my number to Bell but my subscription has just been cancelled/suspended today so I can’t receive a text message from Public Mobile. What can I do to get my number ported to Bell?