Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PM exit survey $250 VISA gift card

Just received a "Tell us why you left for a chance to win!" survey via Email...keep an eye out for a chance to win a $250 VISA gift card!

trying to port a number says not available and it with bell

trying to port a number says not available and it with bell trying to get a buddy on with public mobile but it giving error with his number he has had for 7 years saying it not eligible ??

Resolved! LTE vs 3G Speeds in downtown Toronto

Hi everyone. I recently switched from a 3G plan to an LTE plan, but I'm not seeing faster speeds.I checked on frequencycheck to make sure my device is indeed compatible, and it definitely is 100% compatible with the LTE offered by the Telus/Public ne...

$20 Unlimited Talk Plan

Is the incoming texts included in the $20 ulimited talk plan?

incoming phone calls

Hi, I just activated my phone/account and can not receive incoming calls. Everything else is fine including outgoing calls. Is this because I have not cancelled with my old provider?Thank you,

Can't login to my account

When I try logging in to my account it does not recognize my email. Nor does it recognize my phone number.

Can't renew the plan

I can't renew my account again when i go to selfserve site shows expiry date but not showing amount due

Resolved! Port to another carrier, can't login to PM anymore?

My wife just ports the number from PM to Koodo last Friday, but today Koodo said the porting was failed, need re-active the number on PM. But when I try to login PM, I get the error "Sorry, your login attempt failed. Please try again. " I don't want...

Porting issue - moderator please assist

I have completed the registration of the new SIM and porting my existing number from Speakout. After reboot the phone, I am able to get online and dialing out; however incall call seems to go direct to my voicemail with the old provider and SMS doesn...

How do I cancel my plan?

I want to cancel this plan because I am leaving the country. My next payment date is Mar 8. How do I cancel this plan ?

New Data Add On Did Not Start at Zero MB

Hello, I just purchased a 1GB data add on. The account status page did not show the initial usage as zero (0MB). How can I contact someone to have this corrected? Thanks

Can't login

I forget my password. When I try to reset it I get this message when I enter my username: ForgotPassword/LoginUnsuccessfulUser_LoginDisabledHELP!

My service has been disconnected even though I have paid

I'm on auto pay. When my payment hadn't gone through late last night, I made a manual payment. The payment was due on the 26th so I clicked Make a one-time payment and pay the amount that I owe. My payment after rewards is $125.43. $135.60 was deduc...

My service has been disconnected even though I have paid

I am set up on automatic pay. My account is due on the 26th, so when my payment hadn't gone through late on the 25th, I made the payment manually. I knew that I was going to need it first thing in the morning to call a cab. There was more than enoug...

Galaxy S9 Buying Guide - Koodo $40/5GB

Hey Community, Is anyone thinking of getting the Galaxy S9? As per the 'suprise' text message we have until March 15 2018 to switch to Koodo and get the $40/5GB plan. I am also hearing there is a TAB meaning we can get the S9 for subsidized deal if w...

Switched to Koodo last week for the $40/4gb plan..advice on getting the $40/5gb plan now??

So, I signed up for the Koodo $40 for 4gb plan for my wife and kid last week, after getting the message. Now that people are getting 5gb for $40 for making the switch, I feel a little cheesed. I am wondering if there's anything I can do to get the 5g...

Staying with PM

So, I come back from vacation and find PM's text about the price increase, the reversal, and now the mass exodus to the guy in psychadelic spandex. Wow. For someone like me who doesn't need canada-wide, nor the full 4GB (I use about 3GB/m), and alrea...

SIM stop working but other SIM working on Phone

Hello, I have been with public mobile for about a year now today my SIM suddently stopped working. It says I can only make emergency calls.I have tried another SIM in my phone and it works fine. I even restored my phone without any luck. Has anyone ...

Invalid sim

I'm trying to set up a new account and it keeps saying invalid sim. I bought the sim and haven't used it yet. Can't find a way to reach public mobile

Bye bye PM hello Koodo

I switched to Koodo today for $40/5gb. It’s been fun. Send me a private message if anyone needs a referral to get the $50 credit

Too many private message error

I was hit with this dreaded bug a number of hours ago. Normally the problem self clears with time. This time it would not clear, even when l toggled logout and login, tried different browser. As it were, it seems like there is a physical limit on ...

US Roaming Question - Can you buy 2 DIFFERENT add-on simultaneously

Hi, I did a quick search in the community but couldn't find the answer to my question.I am going to Cali next month and want to buy 2 different add-ons to be used at the same time.Add-on #1 : US Talk Only for $8 for 10 daysAdd-on #2 : US 1 GB Data fo...

One of my Parent's friends has a PM A/C, Currently suspended, BUT forgot their Log-in stuff

Hi.I sent an email to the @CS_Agent, One of my parent's Friends has a PM A/C, Currently in suspension, They asked me to pay, BUT they forgot their Log-In info, PLUS 4 Pin, and without, the CC infor Can't be updated. Can a PM Mod assist me on this ple...

Group messaging on iPhone

Hey guys! So my friends and I from time to time send group texts. (Non iMessage, standard sms) I’ve noticed it requires a data connection (at least to receive them). Do group texts use data? (Running iPhone 6, iOS 11.1.1) PS been with PM a couple wee...

Resolved! Now's the chance

A lot of you are like me and created an account to be one of the "4GB $38 2017 deal" warriors against their promise. I noticed this is actually a really good forum style and i only checked out this forum only due to the "suprise" text we all got. Th...

Resolved! Porting a number from Koodo

How can I port a number from my Koodo account to my public mobile account?

"Limited Time Offer" pressures?

High Pressure Sales Techniques"Limited-time offers pressure customers who are on the fence to buy something without thinking. Even among customers who might not otherwise buy a product, hearing that a product might not be available tomorrow can be a ...

Plan change

So I signed up for public Mobile at the Beginning of February and about a week later I needed to change my plan to include coverage in another province. It seems that when I did that the plan changed but then I got charged a full month at the new rat...

Resolved! cant receive calls and also cant send txt messages

cant receive calls and also cant send txt messages..pls need help

Resolved! Fantastic Deals for LTE Public

These are great days for us on PM LTE plans Koodo making us Great deals . too bad they not offer some deal on pre pay on koodo . Say 35 dollars 2 GB Pre Pay to PM veterans in fixed incomes with no credit checks

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

PM exit survey $250 VISA gift card

trying to port a number says not available and it with bell

Resolved! LTE vs 3G Speeds in downtown Toronto

$20 Unlimited Talk Plan

incoming phone calls

Can't login to my account

Can't renew the plan

Resolved! Port to another carrier, can't login to PM anymore?

Porting issue - moderator please assist

How do I cancel my plan?

New Data Add On Did Not Start at Zero MB

Can't login

My service has been disconnected even though I have paid

My service has been disconnected even though I have paid

Galaxy S9 Buying Guide - Koodo $40/5GB

Switched to Koodo last week for the $40/4gb plan..advice on getting the $40/5gb plan now??

Staying with PM

SIM stop working but other SIM working on Phone

Invalid sim

Bye bye PM hello Koodo

Too many private message error

US Roaming Question - Can you buy 2 DIFFERENT add-on simultaneously

One of my Parent's friends has a PM A/C, Currently suspended, BUT forgot their Log-in stuff

Group messaging on iPhone

Resolved! Now's the chance

Resolved! Porting a number from Koodo

"Limited Time Offer" pressures?

Plan change

Resolved! cant receive calls and also cant send txt messages

Resolved! Fantastic Deals for LTE Public

Re: Phone Number port stuck

Problem porting in Telus number

SIM to eSIM

PUK Code Needed - Unable to login to account

cannot login