I finally got the BETA invite and order what they called a triple punch sim card. But when I got it, it was a regular size sim card. I called customer service a all they can say is to have my sim card cut. My BETA invite is No longer valid and they don't even consider me pending back the wrong sim card in exchange for the correct one. What can I do? I'm an existing PUBLIC Mobile client and I can't believe this is the kind of support I'm getting.
I have several phones and they use both micro and nano so I need the triple punch card. I have followed the instructions and sent them an email. I hope they will get back to me soon. Yes you can activate the sim with your login but you can't activate without a sim
@ama328 wrote: I finally got the BETA invite and order what they called a triple punch sim card. But when I got it, it was a regular size sim card. I called customer service a all they can say is to have my sim card cut. My BETA invite is No longer valid and they don't even consider me pending back the wrong sim card in exchange for the correct one. What can I do? I'm an existing PUBLIC Mobile client and I can't believe this is the kind of support I'm getting.
If you are already an existing client you don't need an invite, you simply log into self serve and swap Sim cards. To speed things up I also highly suggest cutting the Sim card but if you want to wait then follow the instructions on how to order another one
According to the Rep, when they send out the invite, I'm suppose to have a limited period of time. I still have their email with the code but as soon as I put in I only get invalid error message
@ama328, @Martin is correct about the Tri-Sims. I have a few of them, and I have figured out that this is the best way to ensure having all sizes available from that Tri-Sim
If you received a small plastic card, that is the tri-punch card.
If you need a micro, push the centre of your card between thumb and forefinger, and the micro will come loose. If you need a nano, repeat the above, using the micro.
