Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27157 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39152 Views
  • 185 replies
  • 29 Bravos

Re: Getting Started

Public mobile is already failing, starting with proper easy to readinformation. why isnt this article on the start up page when starting to activate your phone. 8. Payment– Input the payment information you wish to use (Credit Card or Payment Voucher...

Bubba by Great Citizen / Super Citoyen
  • 1015 Views
  • 3 replies
  • 0 Bravos

Resolved! moto g

customer off Telus and Koodo receive the lollipop update do you know if we will receive it to

yd2 by Model Citizen / Citoyen Modèle
  • 1354 Views
  • 4 replies
  • 0 Bravos

About my iPhone 4s.

I ordered the Nano SIM card for my iphone 4s after the CSR told me to do so.Now that I've complete the registration online and paid for my plan, I realized that the SIM card is too small to fit in my phone.What to do about this situation?Thanks. Gogo

Gogo by Great Neighbour / Super Voisin
  • 1260 Views
  • 3 replies
  • 0 Bravos

unlimited data

As somebody who has been paying for this service for almost 2 years, I find it to Ber very irritating that you took away unlimited data. Right now I don't have home internet, and 1 GB is not enough, and $30 for 1GB is borderline criminal.I'm sure lit...

TheOtto by Great Neighbour / Super Voisin
  • 2131 Views
  • 8 replies
  • 0 Bravos

Urgent HELP, porting problem...

I have old plan and i did a port number from FIDO to Public Mobile. My PM phone number is ; 450-543-3906 and my Fido is ; 514-568-7578. I called PM, they told me to ask here. She explained to me that the 450-543-3906 is on the old platform and the ph...

hung53 by Good Citizen / Bon Citoyen
  • 1977 Views
  • 7 replies
  • 0 Bravos

Ported number problem

I just ported my phone number from fido TO Public Mobile. It said successfuly ported. And then I relogged in my PM account, on the top right it shows the right ported phone number. But i'm not able to make calls/text. It have been 24hours now that my...

hung53 by Good Citizen / Bon Citoyen
  • 2735 Views
  • 12 replies
  • 0 Bravos

Resolved! SIM cards problem with Motorola V551

Hi I've been a customer for a while. Everything works with my galaxy S3. I bought a used unlocked Motorola V551. Checked the IMEI number with public mobile and they say my phone is compatible and not stolen. I put my sim card in it and I cant find th...

balanovich by Good Citizen / Bon Citoyen
  • 5745 Views
  • 29 replies
  • 0 Bravos

Well.. that wasn’t fun!

Hello Community Goers,   You may have noticed that our Community was hit by a storm of spam messages. It looks like we have it under control, but you may not have been able to post new comments on the Community for a few minutes. You could still make...

spam.png
Mansi_G by Retraité / Retired
  • 1639 Views
  • 1 replies
  • 1 Bravos

Appareil

Est-ce que je peux changer mon appareil motorolla pour un IPhone sur votre réseau

Resolved! how can i check my username (email)

I have used public mobile for years, and i dont remember the username which I set up. I have tried to creat a new account but it shows "The phone number entered is invalid or you may have created your profile already. "  how can i check my user name ...

xiejingwei by Great Neighbour / Super Voisin
  • 4497 Views
  • 21 replies
  • 0 Bravos

how can i check my username (email)

I have used public mobile for years, and i dont remember the username which I set up. I have tried to creat a new account but it shows "The phone number entered is invalid or you may have created your profile already. "  how can i check my user name ...

xiejingwei by Great Neighbour / Super Voisin
  • 1094 Views
  • 1 replies
  • 0 Bravos
Need Help? Let's chat.