Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need help ASAP, I am on auto pay, and have been since I started - now all of a sudden it doesn't work? The payment is in my acciunt, and I have been tryign for the ;last 20 mins to make the paymetn online as I need my phone for work. Please conta...
I tried to change for a cheaper plan using the website and searching in my account under the "Plans and option" tab whiling clicking on change the plan, i found a notice typed out basically saying their services for changing plans aren't available du...
Hi,I just signed up for a public mobile account and registered my sim card. I ported over my phone number from Fido successfully. The phone worked for 2 hours but now I am getting a message saying unregistered SIM. Can someone please help? I already ...
Hi,I joined PM yesterday, on the $10 plan and I bought the 400 minute voice add on.My number is an 819 area code (Quebec), I am currently in Ottawa (613 area code).I had 50 Limited Canada-Wide Talk minutes yesterday. Today the usage page shows I have...
My movile data stopped working. I tried to log into my account to see if maybe i was over my limit, had to do forgot password.. waited too long on the link and now it says I'm locked out... can a mod help me out
I had my phone up and running and activated however the data wouldn't work and now all of a sudden it says no service and my phone won't text or dial out, as of I have no plan at all.
Why the data stop working without any changes in my phone???I added a new APN but the result is the same.What happened with the network yesterday afternoon when the data stopped working???
Effective April 1,2018 I have changed to a different company. I called and log in my account to stop auto without success. I received my master card and there is a debit charge and no sure if this is for March or April. If this is for April old cre...
@CS_Agentmy account has been locked, pls help me to open it, since I forget my password and insert many times. My email address jingsun923@hotmail.com
Hi GuysDoes anyone experiancing Network Interuption. I am in Downtown Calgarymy mobile showed a message - Sim Not AllowedI tried Restarting my phone, Still same issueTried manually scanning network and Selected public mobile it says "no Service, Sele...
Signed up today... but wont let me use my 6gb of data.... the data symbol shows as lte or 3g but doesnt allow data usage... i reset my network setting and tried to set the apn but no such setting exists.
Hi, Tried to log in to my account to see if I was charged for a call I received but could not find or remember my pin. How can I obtain new pin?The call I was concerned about was from my wife at home(land line) in Brockville to my mobile when I was ...
Added funds to account, bought data add-on, still no internet.Can somebody help?
My mother and brother were Public Mobile customers in the past and I would manage their accounts for them. I would call, provide PIN and issues were promptly resolved. In March, I referred an elderly Spanish friend of mine, who does not have an Inte...
I just switched to PM yesterday and have not left my home wifi. My Samsung A5 says I am connected to my home network but I have still used 65MB of mobile data on my account. Considering I have pretty much only checked email on my phone, briefly cli...
I just got a new SIM card from public mobile and activated it and paid for a plan but have no service on my phone. How long should I have to wait for the service to connect? I called my new number from my land line and got my new voicemail (which I n...
Hi, I am considering to become a Public Mobile subscriber. While evaluating the plans, I find the 90-days (Canada-wide unlimited talk, Intl' Text and 1.5Gb at 3G) costing $90 (+ taxes) meets my requirement adequately. However, I need clarification on...
Why is there no "Network Status" banner badge or menu item in the Community? Log in to the community and there could be a green/amber/red badge in the top bar to indicate network status, and if not green, click on it to see where and what outages ar...
There doesn't seem to be a forum where network/service status is discussed to I am posting to this miscellaneous forum.I am having a VERY odd issue today... I can receive calls but i cannoto place any? My phone shows Dialing... then a second or two l...
Good afternoon, My service suddenly stopped allowing me to make calls. Every time I try to dial a number, after few seconds, the call is ended by a busy line sound. I tried dialing different numbers but I ended up with the same issue. The data servic...
Hi everyone, I am pretty new to public mobile, coming towards the end of my first month and I haven't had any trouble until now. I tried to make a call and my phone wouldn't let me. I think it's been like this all day because I was expecting calls bu...
I was making a call earlier and at around 12:08pm the call got dropped and after a while of calling the other person back I realized I wasn't on the network. I waited a few minutes and I was back again, so I called my voicemail to check my messages a...
Hello, I bought a 200 MB add on on April 19th, and checked my transaction history to see if the transaction was done correctly. Public Mobile credited my credit card and debited the amount for the $10 add on correctly. But when I went to check my Add...
Hi all you community folks, i am not able to sign into my account neither my password or email is recignized but i was able to sign up for the community with my email. please help!!!!
Hello all, I am trying to activate my wife's phone on Public Mobile, porting her number over from a Bell account. I have made it to the "Choose A Number" page, but I am having a problem. There seems to be a bug in some of the javascript that validate...
Im in the middle of talking with the Mods and giving them the info they need to help me with my problem but I was told by the site I have no private messages left I can send making this a little impossible, if there's some way to fix this that would ...
One feature I miss from.my previous carrier was having my voice mail converted to text (soninwodnt have to call.VM.and listen)Is there any feature like that available on PM?
as title says. And I swear I did NOT choose that security question as I have no idea nor have ever know the answer. need to add some international minutes for an upcoming trip ASAP. mods please help
Hi there, my bothe public line doesn,t work i did trying more then week online but doesn,t work and public mobile doesn,t have customer help service then call to who? i made misstake to switch off from fido .so i do request for refund my all amount ....
hi there, it is unlocked more then week my both service not working when some one calling i don,t receive the call from call can get to other it sim card i was buy from walmart and i paid for each line 28.75 $ to public but it doen,t work i did tran...
