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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Showing a different phone number

I have a phone number with Public Mobile. But I want to SHOW people ANOTHER phone number when I call or text. Is there a way I could do that ? with Public Mobile or an android software ?

Resolved! Self serve site down?

Unable to reach selfserve.publicmobile.ca at the moment. Is it down?

Telus store selling PM sim for $20???

Hello,I just signed up with PM and in the process of trying to obtain a PM sim I went to a local Telus store that was selling PM sims for $20. When I asked why they were charging $10 more than Walmart or PM online they told me that the price was $20 ...

Plan cycle wouldn't restart after paying, tried suspend phone trick, now service is not working

I need help! i paid for my service today which is my due date and the plan would not reactivate and the available balance would still be 30 and the plan stayed expired. i tried the suspend lost or stolen phone and resume service trick then my plan cy...

US Roaming and data not working

I purchased a talk & text & 1Gig data for US last Friday. Came to US Sat, everything was fine. Yesterday texting stopped working, I restarted phone and it was ok. Today, I have no data working, can't call, and I've restarted phone twice with no luck....

Porting success story

Bell landline to PM....Port requested sat night..fully completed tuesday morning..

Resolved! AutoPay is not working / Account Suspended

Hi! Today I received a voicemail indicating that my account was suspendedI have AutoPay active, but I do not know why on this occasion the automatic payment was not generated (the account has sufficient funds)When he enters my account he tells me: P...

Resolved! URGENT - Credit card unable to verify/make payment, account suspended

Hello, my account is currently suspended and when I try to make a payment, online or through 611, I get a message that my card is unable to verify. I have checked with my credit card company and there is no problem on their end. I have tried updating...

Resolved! I can't make calls or text / no service

Hi,I just activated my public mobile sim card. I chose to have a new number and a 25 dollars plan for unlimited calls and texts (already payed with my visa). 10 minutes after, when i wanted to send a test text to my friend, my phone said it has no se...

Self serve password reset

I keep getting the email and resetting the password but when I go back to login it fails...help

25 dollar refer a friend promo

went to walmart phone counter to do the refer a friend and to ask about the 25 dollar promo and how to activate it online and to get a sim card to do it. was informed there was no need to do it at home it could be done in store much to my surprise an...

Have funds cannot renew

System will not renew as I have more funds then needed and will not take either of my credit cards? It says I owe nothing so reinstate my service please! I need my phone for job hunting.

Resolved! Sim card size

Hi I looked on the Knowledge Base and could not find anything.I enter the phones numbers and Public Mobile said this phone will work on their system its a LG Flex D9509 the problem is the current Rogers sim card is bigger than the Public Mobile SIM c...

Resolved! Question about $120 per 90 Days Plans.. Can i use in Toronto?

Hi, I will be travelling to Toronto for a couple days from Vancouver.My plan is 12GB Data- Unlimited International Text- Unlimited Provincial Talk Will i have access to data when i'm in Toronto?

How long does it take for the sim to activate?

Got the account set up, the plan picked, Credit card set upand has been charged. The public mobile sim card says the network is unavalible, and my old sim card still works... Is there some sort of delay to the transfer of the number from your previo...

Tethering?

Hello everyone. I hope you are having a gorgeous day.Can I use tethering with public? Someone else ask this question a few years back and public mobile didn't offer this. I just thought maybe they upgraded there game.obviously it's not working for ...

Resolved! Pausing service?

Is there any way to pause service for a period of time? I work away with no cell service for weeks at a time and I am just wondering if there is a simple way to pause my services while I am not using them? Thanks!

"Unknown" numbers going straight to VM, all others ring

Hello, I just signed up for PM earlier today, and the port went through successfully, about 4 hours ago. However, I am having issues receiving calls from numbers where the caller ID is blocked, or unknown. It rings once and then goes to voicemail, d...

Resolved! Phone says not connected to the network even though it is?

I am just curious, I have had public mobile for awhile now, however, everytime I restart my phone for any reason, or I go out of cell service then back in, my phone (Xiaomi Mix 2) gets a notification that says that it cannot connect to the network, y...

Referal Bonus

HelloI read in the Knowledge base that the 25.00 referal bonus usually comes within 72 hours to show up on ones account.But have read some post that they are still waiting after 72 hours to show up. What is the usual standard wait time just curious?

I can't verify my email address

Resolved! Activation Failed and now can't register again as says Invalid SIM

Dear mods, can someone please help activate my account. I bought a new SIM from Walmart, got home, filled out all the details and upon clicking Activate (After a minute or more) I got an error. Tried again but says my sim is invalid. I notice my c...

international texting

suppose my plan has international texting but now it show canda-wide texting, why?

London Drugs Ironwood

I just signed up today and went through London Drugs. Brent was fabulous to work with, so glad I didn't go through Walmart.

P20 Pro update

I was wondering why my P20 Pro isn't getting the emui 9 update. Talked to Huawei and they started its already been made available for my device and that usually it's carrier relates so here I am. Has public mobile pushed the update like all other car...

Resolved! How to cancel with Koodo after signing up with PM?

Hello, today I signed up my dad with PM and he chose a new number and now I have to cancel his koodo account. I try to call the koodo's 1800 number (1866-995-6636) but it connects me with PM! My question is how can I contact koodo mobile to cancel my...

Resolved! Merry go round with password resetting

Ok so i tried to login to the self serve account. It says password not correct..so I senk an email link to myself to reset it...did this numerous times changed pw and answered security question and when you login in the same...incorrect. Is there a...

Resolved! When will my credits be applied?

Hello! I just bought my PM SIM card about two hours ago at WalMart, activated and stuck that bad boy in my phone, and I have to say I am extremely impressed by the service so far. Looking forward to being a long-term customer. Just a couple of quest...

double billed for SIM card

I got double billed for the public mobile SIM card in my recent credit card statement.Feb 6 SP * PUBLIC MOBILE TORONTO ON $11.30Feb 11 PUBLIC MOBILE 85504782542 BC $11.30

Resolved! Add-on US Talk & Text Bundles + Data

Hi All, Heading down to the states for work. Will need data to run an App + check e-mails etc. Does it make sense to get the Add on Talk & Text bundle and then the 1G data separately? Can you do that? Add mutliple add ons for the US? Thanks!

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