04-11-2019 09:59 PM - edited 01-05-2022 07:10 AM
I've been having credit card issues processing and so I'm worried my Fall 2016 plan didn't get renewed with my autopay details.
I think I have 30 days to process a payment before I lose the plan. (My last payment was Jan 30, and it says I have payment Apr 29) How do I confirm I've paid? I've updated my two accounts with a new credit card, and "Make a Payment" for $120 was processed for each account. All I see is that I have a balance of $120, but shouldn't it be a second step where the balance returns to $0.00? Or should I be paying for the 30 day payment lapse?
So confused...thanks in advance!
04-12-2019 02:17 AM
04-11-2019 10:46 PM - edited 04-11-2019 10:48 PM
So you have successfully added funds to your account. Do you currently have service?
If the lost/stolen trick doesnt work, then you might have to contact a Moderator.
04-11-2019 10:42 PM
@Alex888 I would always try the lost stolen trick before the $1 trick as it costs nothing and it seems to act as an account soft reset.
04-11-2019 10:40 PM
@Mystery check out this link and try the lost stolen link. https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...
my understanding of your situation:
1) plan suspended bc of no payment
2) added funds 120$
3) funds show as available but still no service
04-11-2019 10:05 PM