Community

Mystery · 07-01-2019

My son think he used up his data for the 90 days but when I log in, I don't even see his data usage history being tracked at all. I can see he still has the 12gb plan but the only thing being tracked now is the 200 min add-on from ages ago. The 12gb ...

Mystery · 04-11-2019

I've been having credit card issues processing and so I'm worried my Fall 2016 plan didn't get renewed with my autopay details. I think I have 30 days to process a payment before I lose the plan. (My last payment was Jan 30, and it says I have paymen...

Mystery · 02-19-2018

Hi @CS_Agent I'm trying to reply to the message I was sent from Saray, but I got the following message: I haven't sent a message since 2017. Can you check again? Thanks.

Mystery · 02-18-2018

If you don't already have My Data Manager on your phone, get it....keeps tracks of your data pretty accurately. That said, I needed to refresh the plan on the app on my son's phone, and when I checked his data usage in Self Serve, he blew through 11....

Mystery · 02-16-2018

@@CS_Agent I know it's moot now, but I had to reset my password for Community using the "Forgot username or password" link. So I went to change my password but I had trouble logging in still. Turns out that I couldn't remember my username. I eventual...

Mystery · 01-24-2022

Wow...that email error is worth giving my two cents about it!! Classy, PM! Or should I say I'll give my two points....I'll keep my cents and Rewards over any points system created.

Mystery · 07-01-2019

Usually it's pretty darn accurate. But will look into that. Thanks!

Mystery · 07-01-2019

What a weird quirk that is, huh? Thanks for all the answers. The 12gb is listed in to the Plan details, so I know he had data this month. It's just odd that it doesn't show up as all consumed. At least I know what to expect. Thanks for the ideas, ev...

Mystery · 04-13-2019

Man, they STILL didn't get that fixed? My post was over a year ago. Good thing I've autosaved my login for all devices.

Mystery · 04-12-2019

SpoilerI actually have service still, so it's not i need it reactivated. Actually, I think after all this confusion, my 90 days wasnt actually up yet. I ask my kid if his plan expired, and like most kids he didn't really hear me and said yes. And I l...

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Missing data usage tracking

Autopay lapse?

Can't private message the Mods...reached limit??

What's the fastest you've blown through data?

Forgot username

Re: Public Points Joining Confirmation Email - Jan 24

Re: Missing data usage tracking

Re: Missing data usage tracking

Re: Forgot username

Re: Autopay lapse?