Autopay stop working

[victor_900]

Hello There 

This past Saturday I got a message saying that I have no fund in my account , which should not be cause, it has autopay set up and the cc is update. I tried to login into my account and it couldn't send me the text code.  Now I got the code using my email. 

I would like any admi  to check my account and see if there is something wrong with it. Why I don't get the code text when login

[Handy1]

@victor_900  When you joined public mobile did you first have a temp PM phone number and port number over after activation? If so in your account profile page “manage eversafe “ check and update the number to your current phone number and you should get the code sent to phone after that

[Handy1]

@victor_900  this is public  forum of customers like you for support you need to engage them

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

HI @victor_900 

but you can get the code via email, right?

yes, Autopay fails sometimes for no reason.    But  have you make a manual payment resume service yet? if not, and if you can login with getting the 2FA code via email, use this link to load funds to resume service:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

But if you cannot login and need PM support to check and help,  please message them using direct messge:
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage