Community

Online order

I ordered online a sim. But I want to cancel my order can someone help me.

Lost (Hacked?) Account

My elderly in-laws have a public account and can not access it.Their Credit Card expired and they need to update it with the new issue and expiry date. They had to create a second email for his account that they have never used. When they try to log ...

Email not working

@  Since I changed plans I have not received or been able to send emails. I just noticed today. I can’t receive emails so emailing me a response is useless. 

MFrustrated as usual!

Before I go on my rant I want to commend  public mobile for having almost a full month of trouble-free service, almost. Why has the internet all of a sudden become dead slow? Not even enough action to do a speed test. Everything was fine my device is...

Why are calls consistently dropping? Usually happens after be9ng on phone for minimum of 30 mins

Cannot make calls

Hi my number was transferred from freedoms last night but i cannot make calls or receive calls after almost 20 hours.

My phone number is used

The phone number I picked is usedbut I can make calls and messages but can’t receive them it goes to another person 

Auto payment not going through

My mom’s phone plan didn’t auto-renew today, it’s saying her credit card has expired (which it has not). She went to the bank and they say her card is just fine. I tried manually paying on her account but it says “we’re not able to process your accou...

Keep getting expired credit card SMS, even though credit card hasn't expired

My autopay credit card was due to expire at the end of August. Mid-August, I updated the card details in my account. I received a text message on 1 September saying my credit card had expired (from 4013). I double checked and could only find referenc...

Connection

Someone was supposed to contact me yesterday to help me transfer my number to public mobile. Still waiting….

Locked out of account!

I have been locked out of my account for over a week now and it tells me it will reset after one hour. This is not the case. I need to get into my account and update my payment information or I am not going to have a phone! Please help. 

Earned points not considered after shifting to new upgraded plan

My 5 Points are not considered when billing. I have been seeing this happen for the last four to five months. Can you please check and fix it?

New credit card expiration date is showing in my account, yet texts keep telling me to update

Hello,My credit card expired at the end of September. I received a new credit card and updated my information in my account (I have it set to auto-withdraw my payments each month), yet public mobile keeps texting me telling me the credit card on file...

Service slow

I've noticed my phone is dropping the network and when before the extact same area was fine this morning. Internet data 100 mbs and now like yesterday its less then 1 mb. I live in ontario. 

NEW VISA CARD INGO

I have submitted my new visa card number as my visa had expired.  I sent the information and yet they continue to ask me for my new visa card number...why...

Credit Card Expiring Test Message

My & I got a text message saying our payment credit card has expired.I checked it twice and our card is not expired.Can you follow up on our behalf? 

no service

I just paid for a 40 dollar phone voucher and I am being told I have no service

Can't phone or text

My phone has stopped working after 2 years with Public Mobile and so has my daughter's?? No issues with paying by credit card for the last 2 years. Payment due today. No payment has gone through - not sure what's going on?? Need phone sytem turned on...

SMS with Certain Links Automatically Filtered and Not Being Received

Hello, I am having this issue where Public Mobile is automatically filtering SMS with certain links if they are sent back to back and I am wondering if anybody else has encountered this issue and had it resolved?  When I looked at my phone number's U...

Many problems. Problem # 1

Some how my phone number has been changed to my wife's phone number. She just signed on to Public and now we have two phones with the same number. Is there any way to change my phone number back to the right one?

iPhone hangup

Hello,iPhone hangs up on calls when the conversation reaches 1 hour. Can anyone help?Thanks, Steve

I switched from Koodo Prepaid - now I have 2 phone phone numbers...

I swtiched from Koodo Prepaid.  Something in the transfer went wrong...  On my online Public Mobile account it says my phone number is my old Koodo number.  My Koodo account is closed.  But on my phone, I have a new number showing as my phone number ...

Going to America tomorrow and I’m so confused by my current plan

Hey all, I see this question has been asked before but I see conflicting info in the answers. I’m going to the states tomorrow and I currently have the plan that says “Unlimited Canada-US wide minutes and messaging plus unlimited international text a...