Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I change my email for my online account?
Hi There, Is there a way to do get a public mobile number without having to get a number from another mobile provider and then transfer to Public? Thanks,
HiJust added the plugin "300 International Long Distance Minutes" and I can see it reflected on my account. However, when I try to dial international number, I keep getting "Check the number and try again".The dialed numbers are correct and I am gett...
Hello PM Experts Can anyone tell me why international minutes don’t allow calls to the UK or USA please? Regards David
as I know, public mobile/lucky mobile/freedom, they all accept only credit/visa-debit.
Family of 4 all on Public Mobile, Thunder Bay, Ontario. All of our phones are down this morning. 2 Android users get "Hi Public Mobile here, sorry your call cannot be completed as dialed, please check your number and try again" 2 Apple users get me...
What's the number I call to pay my bill. I was locked out. 611 is not working?
My SIM card is locked and I don’t know my pin. I don’t understand, I paid for it and i can’t even have access to anything. Public mobile won’t even let me change my email either because to reset the code I need an email but I can’t because that was m...
Hi, I want to take advantage of the new $40 plan deal but my current plan just renewed for 3 months. I'd like to know if I pre-order and change plan upon next renewal, will the price stay the same?
pre-existing $14.00 + new $40.00 voucher = payment reactivatedBack to square one... Same message.. going in circles here..
How does earning points for helping PM community work? Is it one point per message sent?
Why don’t I get notifications that I got a voicemail on iPhone? With pm
Sometimes trying to look on a map.Internet is not strong enough to help meI have to look for a wifi connectiin while I have plenty of data.It is not very good specially when it is really important.
1. Cannot login with my email and password (it used to work very well).2. Cannot reset password.
Hello Public Mobile Community, I broke my Samsung and for the time being I am using an older cell that once belonged to my son. It is a One plus 2 . I can make calls, receive and receive texts HOWEVER I cannot send texts in return. Does anyone know h...
My data has not been working at all today. Is there an outage? My plan is active and I have over 10gbs left on my limit. Live 2 hours north of Edmonton.
cant use my phone cuz someone hacked my sim now asking for my puk code
I can't make outgoing call service
I can’t send iMessages without wifi. I have data
I keep getting a “UT1 number is not in service”message although I know that the numbers are valid.
HiI'm having issues logging into my account and cannot reset my password despite inputting the secure code sent to my phone. Can I please have a customer service agent reach out to me to help reset this?Thanks
How’s to get reward in the community?
Hi. I just activated public mobile. One hour after activation, 2.24 GB of data was used while my phone was on home wifi!! how is it possible?
Hi there,I activated call forwarding on and it worked for a while. Two weeks later, all of the calls went to my voicemail before they got forwarded. I tried finding a way to disable voicemail but the instruction I found only prevented the callers to ...
I am out of the country for 1 month I would like to know if I can suspend the billing for that period. Thank you
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