can't get number ported to public from shaw

[dennisbaratta]

shaw turned off my sim now i can't port it over or get thought to anybody at shaw mobile and rogers are useless 'sending me in circles chasing my tail , I can't believe the way rogers treats it customers

[hTideGnow]

HI @dennisbaratta 

if Shaw "turned off" your sim, that mean the port was completed already, not a porting problem.

are you able to make outbound calls? can your sim connect to PM at all?  If not, then it is a sim card and account provisioning problem.  Sorry, you don't call the porting team number but you need to open ticket wtih PM support.  Please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Andy85]

Hi @dennisbaratta,

I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.