It’s been really frustrating experience so far. First agent, give me the phone number and asked me to unplug existing SIM and see if my phone works with the ESIM and the new phone number. Which is the right Approach. That agent was out of office and so other agent asked me for the account number of the existing Provider to move phone number. Now phone number has been moved, but my phone still do not have a Public Mobile network. It’s in SOS only. They are asking phone model after moving the phone number. Is it fair?
