Hitting a block in transferring old phone number

[Ten_Times_Time]

In setting up my eSim, having been assured I could easily transfer over my phone number from my existing service provider (Virgin) after having set up the eSim. However,  the instructions I received warned my not to transfer if I do not have a second number I can be reached at. In fact, theit seemed the instruction screen would not let me move on to 'Next' stage unless all four requirement boxes were checked.  The instructions also suggested in such a  case that  I a) change my number and b) then easily change that after set up using  the Dashboard. 

I did all that, and went to easily change my number back to my old number using the Dashboard only to find it won't let me proceed unless I confirm who I am by entering a confirmation code.  THAT PUBLICMOBILE SENT TO THE NUMBER I WANT TO CHANGE TO, AND WHICH I CAN'T RECEIVE, BECAUSE I FOLLOWED THEIR INSTRUCTIONS SO MY PHONE NO LONGER RECEIVES TEXTS AT THE OLD NUMBER AND I ONLY HAVE ONE PHONE WHICH IS WHY I FOLLOWED THE INSTRUCTIONS TO CHANGE MY NUMBER. 

So easy. What the hell?

How do I get around this?  Cancel my subscription and continuing with my existing providing is sounding like one appealing step. That would be easy.

[Ten_Times_Time]

Turned out I was premature.  The result of the Transfer Phone Number was I could call out, and the number appeared as my number in my account profile. This lead me to think all was well. But then the next day I discovered I could not get calls, send or receive texts. 

However: With the helpl of Agent Daniel, this got sorted. The problem lay in having both my old physical SIM card linked to my Virgin account and an eSim card linked to PM.  The eSim (PM) card was the active one, and for the transfer to complete my old provider had to send a confirmation text to my old provider's SIM.  Daniel re-submitted the transfer request, I switched the Virgin SIM to be the active one (go into phone's Settings > Network & Internet > SIM Cards), received the confirmation text and confirmed.

It still took some time after that, and I had to remember to switch the eSIM to be the active one.  

So: Transfer > switch SIM to old provider > wait > switch back to eSIM 

[Ten_Times_Time]

What worked was NOT using the 'Change Your Number" option in the dashboard after the initial change, to change back to my old number, but simply running the 'Transfer Number' option (also in Dashboard).  Old number seems to be back

[hTideGnow]

hi @Ten_Times_Time 

no worries, PM support agent can help

just message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437