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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to fully shut off data each evening

Is it possible to shut off the data portion of a Public Mobile account every evening from 9pm until 9am? My kids have their iPhones on PM and I want to prevent my kids from using their iphone account for internet use every evening so if you have any ...

Resolved! How does Point System work.

Hey, had public mobile a few years before and joined back again. How does the point system work for the community? Is it like if I answer questions, do I get points that will help decrease my monthly bill? I used to get like extra perks at the end of...

Resolved! Mobile Router

Hi, does anyone know if public mobile supports mobile routers?I tried PM my sim on a Netgear M6 Pro mobile hotspot but was unable to connect to data.

SMS not working after switching to public mobile

Hello,i recently switched to public mobile and im using an e-sim. I’m having issues with sending and receiving text messages. I can use cellular data and make phone calls, but I can’t send text messages and my iMessage says “an error occurred during ...

Resolved! No Help? How do I navigate the Help Articles?

I have several questions and I am trying to follow the guidelines by reading the help articles first but I cannot access any of the help articles except the top "help articles index". If I click on any of the "Browser by category" sub-topics nothing...

Texting and calling

I am not able to text anyone and call anyone with the add on to my data not working.

Account

How can I contact customer service and actually talk to a person?

Resolved! My phone number is being held hostage

I'm activated an account with a competitor and was leaving with a fairly good impression of Public but I'm having a hard time transferring my phone number off Public Mobile. - 80 hours ago a request was made by the other phone company to transfer my ...

Texts not working after number transfer

I transfered my number from Virgin to Public about 30 hours ago but texts are still not incoming or outgoing. I'm able to make and receive calls on the correct number but text are just not working. I use texts for a lot of verifications so really nee...

Resolved! Subscription / activation

I did sign up for new service and waiting for my SIM card to ship. Would my 30 days service begin from when I activate the sim card or the day I made the payment Nov 30th?

Resolved! Help with getting my text messages working

Iam trying to port my number from public to Tellus ,but not working for incoming or outgoing. Iam facing issues because of that

Can’t sign into account

sim card cost

Because of the postal strike i thought it best to get a sim card. The telus retailer charged $10.00. The black friday showed $5 for sim card pickup of deliver. So why did telus charge $19 plus tax. the black friday advertisement does not say if...

Stuck Port

Hi, I'm having the same issue as others where I can't receive calls or SMS's after trying to port my number from Virgin. Can someone DM me the contact info to get this resolved? Much appreciated.FYI, I did receive the port confirmation SMS from Virgi...

activate sim card, provision error

I have a provision card error how do I connect to my SIM card

Resolved! Something went wrong with activation

I am at the final stage of activation, but it says something went wrong with activation. Asked CS_agent as advised, but no answers!!Tried to get a ticket, but the page shows ‘blank’ with ‘done’ on the top right only.How can I contact a representative...

Cannot update payment

Going in circles keeps asking me to login and. Erich then buy a new sim.

Resolved! Picked up SIM at store and Accidentally Place order for SIM

Picked up SIM at store and Accidentally Place order for SIMHello PM Member's,I am new with PM Community in proccess of Porting from Chatr to Public Mobile. I have purchase SIM at Local Store and Accidentally added new SIM and completed transaction fo...

Resolved! Number transfer

To make it short. I have no network with PM, tried chatting with cs_agent, the issue is not resolved.Now I asked cs_agent to accept the transfer to a new provider for me (because I can't accept myself, I do not have network with PM), and this is the ...

cancel account

Hi Public Mobile Team,I want to cancel my subscription account with Public Mobility right away today,But I don't see any way to cancel in the browser screen, please let me know how can I cancel my account with you,Many thanks,Hai Le

top up voucher

it said funds were added to my account. but its not showing up

Account records

I have upgraded my service subscription from Basic Canada all included to the $29.00 Canada USA Mexico plan. My credit card was charged with the new subscription plan but I see no change in my Account. How do I ge Public Mobile to correct this mistak...

Why PM signal sooo weak in York Region ON specially inside building

I was using Fido for many years and the signal was always good. Yesterday I switched to PM with a 4G plan ($30/20GB), and I found the signal is super weak, showing 0 / 1, sometimes 2 on my phone, while Fido used to have full signal at these same plac...

changing phone number

Hello.I have moved to another province and would like to change my phone number. Do I need to purchase a new sim card to do that ?

Resolved! Number Transfer

好。我刚刚将 esim 从响铃转移到下午. 我回复了关于响铃转移消息的“是”. 但现在我的响铃仍然处于活动状态. 我的手机可以拨打电话，但无法接收消息. 我需要打电话给你铃来取消我的服务吗？或者转移不成功？

Resolved! Number Transfer

It has been hours since my previous service provider confirmed my number was approved to be transferred. How will I know that it successfully has been? If it ends up taking longer than 5 hours, who can I get in contact with?

App support

My app is not letting me get past the window to activate my sim card, which hasn't arrived due to the postal strike. It's been a couple of weeks . So I'm being charged for a service that hasn't been activated yet and I can't order a different sim or ...

4 digits pin

How to find pin

How can I transfer my Public Mobile number to another provider

I want to transfer my public mobile number to another provider - Bell Mobility. I completed the request at Bell and I was suppose to receive a text message from Public, max 90 minutes after, confirming my request to change. 24 hours later, I haven't ...

Unable to resume my accountchange CC "Sorry, we’re not able to process this request at this time."

Hi, my account has been on "hold" for less than 90 days (turned off auto renew while travelling).I am trying to resume payment/my subscription.Clicking the resume payment button and also trying to change my CC give me this messageSorry, we’re not abl...