Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid my bill a day early and woke up to no service this morning. The payment went through. In the app it says I'm subscribed bit this is false.
Having issues porting old phone #. Was not completed, need to resend request. Please assist.Thank you!
Transfer number from koodo prepaid to public mobile
A friend of mine (I referred them to PM) tells me that she is able to send/receive texts when she is in the USA but she hasn't bought a roaming USA add-on. Calling doesn't work but texts do.She bought an ESIM to use for mobile data in the USA a...
I am out of the country and went past 90 days by a few days to re-activate my account. I no longer see my previous account info when I log into public mobile.if I purchase a new plan, would I be able to choose a specific number? (I want my old number...
It asks us to install the app to complete the activation. Is there any way to complete the activation without the app??
HelloTransferred number from another provider but not getting 6 digit code sent via sms to confirm identity and log into account. Is there usually a time delay?
I am a recent custommer of Public Mobile (barely a month ago)The offer I had was 34$ 5G 40 Gb - Now the offer is 34$ 5G 50 GbI'd like to switch to that offer since I just beacme a custommer and that the offer is better
I attempted to transfer my previous phone number from Telus to Public, it said the number is not eligible for transfer? Not sure what to do.
I just contacted my previous provider bell and came to know my number is not ported successfully and being charged by bell as well as public mobile current provider.
Do you know if there is a way to get access to promotion for new activations only if I am already a client of PM?There is a Boxing Week offer at $34 and it is perfect for me.Thanks!
Hi, I registered a new subscription this morning (4GB for 24$ plan) however I would like to cancel it and get a full refund on my credit card. How do I proceed? It would have been much easier to be able to speak to an agent...
Hey,I just joined Public Mobile and I had transferred my number from another carrier. I got the authorization to transfer and followed the process. After I’d switched sims, I have stop receiving texts at all… I’m also noticing that not receiving some...
i phone xr , i cant send or receive text or phone calls . already missed a day of work because of no phone . need help badly
I have recently switched to public mobile and transfered my number over from my old provider. I have since not been able to recieve verifiation texts or calls from my bank. This has led to problems with my bank as they will not send these codes via e...
Can I change my area code as I moved to a different province? While keeping the same number. If yes, how to do that??
Ported from lucky mobile to public several days agoCalls from cell phones seem t be going to new phone on public however calls from landlines and VoIP numbers are still going to old sim. Been several days since I ported...how can I fix this?
I am facing a challenge while porting out my PM number - didn't receive any authorization SMSI submitted a ticket for number port out yesterday but havent received any response yet
Hello, I keep getting a technical service failure error from a new provider when I try to port my number from Public Mobile to a new provider. I don't receive the SMS text to approve the transfer on my Public Mobile SIM and have yet to receive a resp...
Hi. I have a plan that supposed to end in 30th December 2023, and i am going to cancel it as i will be leaving canada this week however i am automatically charged for another cycle on 29th December 2023 which i have never registered any payment metho...
My mom wants to switch to Public Mobile and take advantage of the Quebec only $40 Canada US plan. She’s going to Europe next year. I see they have a data add on for certain European countries. Can she get an add on for talk and text?
Hi Removing personal details from the post.Thanks,
New Public Mobile customer here — signed up for the Black Friday $34/40GB deal and set to auto-renew tomorrow with the Boxing Week $40/60GB plan. Wondering how many other subscribers are doing this?My usage for the past 29 days, mostly for speed test...
Hi, My plan is active with public Mobile and i opted for porting it out to fongo however i didn't receive portout confirmation message. On some thread it is mentioned to create a ticket for that. However ticket page never opens up (sometimes it shows...
Ok so what to say if rewards are missing?Signed up Black Friday weekend, was given rewards + new account rewardsRenewal was on Boxing day, payment was processed, but no rewards credited on renewal date?The plan pages seem to imply I get the reward po...
I know a guy keeps calling me No Caller ID and my voicemail is blocked why is that? I have to get a temporary password and make a new password.
My old email address was disabled. However, I cannot received any OTP message. I phone number was still using. Can you help me to reset my login info so that I can use my new email address to login my account? @CS_Agent
Hi I am new to public. I used my friends payment card to pay for my plan just to take the offer. Since I have the offer now, I want to change the payment card to mine but the reason from the beginning of me not using my card was that it wasn’t accept...
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