Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I try to change my subscription I get error payment failed. My public mobile account shows I have the available funds, and the payment has already come out of my account. Why can I not change my subscription?
Why is my data throttled when my plan allows unlimited data when I'm not on 5G? I went over the 30 Gb limit but it was all on a 4G network.I want the throttling removed for rest of my billing period.
Phone number for my account shows previous PM number.
Lost phone cant get code to change Sim or anything
Hi there. I just got off the phone with Apple again. They said my phone number has been temporarily blocked from using iMessage. This happened after my phone got a software update. And to ask you if international SMS is available for my phone. They s...
I can't download the app on my phone.But I would like to register my account with my koodo number.I tried to resume my application but the only way seems by app. BUT I CAN'T download it.What can I do?I already pay for esim and package.
Do we get points for auto-pay?
Hi. I'm trying to cancel my upcoming subscription, but I get an error after clicking cancel subscription change. I have cleared cache, tried using incognito mode, and used a different computer and cellphone. Is there something else I can try, or m...
Where can I find account number with pay as you go
Hello, my first month's subscription was for a 24-month plan at CAD 20 for 60GB, but when I tried to pay today, the price shown was before the discount. (See screenshot). Thank you already edited.
Hi. Will I be able to get codes in Portugal when logging in accounts? It seems everything runs by codes now.
A family member has passed away and we need to find out if public is their carrier if someone could kindly help us out that would be appreciated. Thank you
How I replace my stolen SIM card and transfer my phone number to a new one?
Is there any add ons with public mobile that I can use internationally, specifically Europe
I am trying to call 888 and 877 numbers in the USA but am not able to 'the number you have called cannot be completed as dialed'. How can I call these? Do I need to upgrade my plan? I am in Canada
Phone stolen can’t remember my password to public mobile and Gmail I have no idea what to do@CS_Agent
i subscribed on the 26 Feb 2026 to get the 20$ /60GB for 2years but unfortunately, my sim card arrived after 10 days and i could not switch my number to public mobile since the other service provider charged me for that month. my question is can i s...
I have a plan with 50% off for 2 years but when I go to make the payment it is for the full price no discount
Auto top up failed, now I'm getting error in pricing and it's saying i need to pay double the cost. Am on the 50% off for 2 yrs with 60/month plan supposwd to be payint about 32 after taxes already have sent message to CS but currently don't have ac...
I can't find a "Suspension of Service option"
It’s been almost 24 hours and I cannot get texts or phone calls. Phone says SOS.
I can't access past invoices/bills for my public mobile account. I cancelled service due to needing a new device, but plan to come back once off contract. Can this please be helped?
Anyone else having a issue getting agents who understand a issue and actually help? Backstory: (screenshot of plan)I was force switched from the old unlimited talk/text only plan to the $18/month unlimited talk/text w/1gig plan. Since the force I los...
I'm REALLY Frustrated....I've been trying to have this corrected. Why does my phone say I only have 1 GB when My Account and subscription say I pay for 20GB. I believe YOU have to correct this!
I have a UA, Canada, Mexico plan but I can't call US numbers. What is going on?
On my app the payment amount required is correctly reflecting as 11.30. However, there is no option to make a payment. When i login on public mobile website, the amount is reflecting as 33.90. Please fix this so that I can make a payment and resume s...
