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Resolved! Do not receive SMS text to validate the transfer

I just activated SIM card to transfer existing phone # to public mobile. The activation is successful in summary page---Congratulations Zhen!Your SIM card is now active on Canada’s largest Mobile Network"--But i do not receive SMS text per "Public Mo...

causacn by Good Citizen / Bon Citoyen
  • 207 Views
  • 12 replies
  • 0 Bravos

Resolved! CREDIT CARD MISCHARGE

I RECEIVED MY ORIGINAL SIM CARDS, WAS CHARGED PROPERLY FOR INITIAL CARDS. THEN CHARGED AND SENT ANOTHER SIM CARD WEEKS LATER. WHY THE SECOND CHARGE AND NEED TO SEND ANOTHER SIM?

Pentico by Great Neighbour / Super Voisin
  • 487 Views
  • 4 replies
  • 0 Bravos

Resolved! Public Mobile Refer a Friend Promo - $25 or $35?

Public Mobile recently sent this text about a $25 refer-a-friend promotion. ($5 each month for 5 months).Will my friend still get the initial $10 bonus plus the $25 for a total of $35? Or just the $25 during this sale?

Screenshot_20220924-112726_Messages.jpg
s_shard by Good Citizen / Bon Citoyen
  • 544 Views
  • 8 replies
  • 0 Bravos

Resolved! Public mobile customers to be moved to lucky mobile

I went to get a SIM card from the place I always get a SIM card from and they told me that they do not sell public Mobile SIM cards anymore and customers are going to be moved to Lucky mobile is this true?

spetz by Good Citizen / Bon Citoyen
  • 286 Views
  • 8 replies
  • 1 Bravos

Resolved! Why did my plan renew on the 24 this time??

Is there any way to set it back to withdrawing every 30? I still had over 1gb data, and it already renewed. Also, the internet has been too slow lately... this is very disappointing. Public Mobile is probably evicting me silently. Okay then, I am sho...

coztex by Good Citizen / Bon Citoyen
  • 335 Views
  • 8 replies
  • 2 Bravos

Statement NEVER NEVER AGAIN

I'm gone never to return .. hurricane here in Nova Scotia the day of started losing the abilities to call receive calls text and data the night of it got worst ( which is understandable ) but then lost almost all communications it became a hit or mis...

caper001 by Good Citizen / Bon Citoyen
  • 507 Views
  • 17 replies
  • 1 Bravos

Resolved! Will public mobile allow us to control emergency alert volume?

Will public mobile allow us to control emergency alert volume? I'm in BC, when the emergency alert came on, it freaked me out at night, and a couple times early morning. I've chatted with Apple support and they said your cell provider is the one who ...

Bhong by Great Neighbour / Super Voisin
  • 319 Views
  • 16 replies
  • 1 Bravos

Resolved! new phone, new sim card

what is the best way to register my new Nano Sim card without duplicating my account?

Robin1366 by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 1 Bravos

error 821

Hi, Can anybody help me here, I can not activate SIM card. got error 821, didn't transfer old phone number to Public Mobile. What can I do now? I've been waiting for over 4hours, no messages or emails. thank you!

ninini by Great Neighbour / Super Voisin
  • 104 Views
  • 4 replies
  • 1 Bravos

Resolved! $5 savings per month - will it continue?

I get $2 autopay and $3 loyalty for a total of $5 savings per month. If I upgrade to the new 20gb $55 plan will I retain my $5 savings? I do not wish to move to the new points system because I also have 4 other lines and all of them have $5 with one ...

KamWest by Model Citizen / Citoyen Modèle
  • 273 Views
  • 9 replies
  • 2 Bravos

Resolved! Don’t remember login

How can access to my account to change my credit card information if I don’t remember my login or password of my account

Vasconez by Great Neighbour / Super Voisin
  • 99 Views
  • 2 replies
  • 2 Bravos

Resolved! Payment

himy current credit card was victim fraud, so was closed and the bank sent new one not yet received 10 days and will be activated after biling date !so, is it ok for payment since im already authorized auto pay with the old card ?tnx

sof by Great Neighbour / Super Voisin
  • 116 Views
  • 5 replies
  • 0 Bravos

Resolved! Register

I want to register and change my cars information 

Gagansarao by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 1 Bravos

Resolved! Not Happy Customer ,Ending my service

I have been with public mobile for about 8 years and ive come to the conclusion that your service is simply neglected , i constently receive ajustements towards my account often without any warning ive often lost my connection , i often receive inter...

slikk777 by Good Citizen / Bon Citoyen
  • 300 Views
  • 6 replies
  • 2 Bravos

deactivation

We had attempted to switch services to Public. When port our phone number to Public at the beginning of Sept, then decided to stay with current carrier. They said the service had not been transferred to Public. Since then I can't receive calls or tex...

Nick45 by Good Citizen / Bon Citoyen
  • 123 Views
  • 7 replies
  • 0 Bravos

New sim Activation

My new sim Activation is not working but my credit card account has been charged.The first no. I selected when activating , when I called went to someone else.When I changed my no. It says the no. Is not active.Can you please help here.my account is ...

Vpatel11 by Great Neighbour / Super Voisin
  • 69 Views
  • 1 replies
  • 0 Bravos

Resolved! Tranfer number from PC MOBILE

I just try to switch my pc mobile number to public mobile but in rush of activation I took sim off from my phone and I was not able to reply of that text message in 90 minutes and now I have no idea how would I use my sim

Keyurpatel by Great Neighbour / Super Voisin
  • 96 Views
  • 2 replies
  • 0 Bravos

Data not working

Been a public mobile customer for a while. Just used my phone in another country with a pre paid sim to avoid roaming charges. When putting in my public mobile sim again after vacation I can make calls but don’t have data (I can only connect to my wi...

KarHam by Great Neighbour / Super Voisin
  • 139 Views
  • 6 replies
  • 0 Bravos

Resolved! Data usage text

I got a text from PM saying I have used 75% of my data so I signed in to my account to check. It first said I had used 11.8G of my 20. That is not 75% , So I clicked the refresh button and it changed to 12.1g used that still is not 75% . I checked my...

J-L by Model Citizen / Citoyen Modèle
  • 302 Views
  • 11 replies
  • 0 Bravos

Resolved! (Urgent) Plan automatically downgraded for no reason

Hi, I got the student plan in Aug and was using it all fine in September.September 22nd was the beginning of my new cycle, and somehow my plan is automatically downgraded to a cheapest call/data plan.I only realized this because my data ran out on th...

clparklinda by Good Citizen / Bon Citoyen
  • 236 Views
  • 11 replies
  • 1 Bravos