Number Porting Issue to Freedom Mobile

[yozzzy]

Dear Public Mobile Support,

I am having an issue transferring my phone number xxxxxxxxxxxxxxxx to Freedom Mobile. I received a confirmation message and replied "YES" as instructed, but the porting process did not complete.

Could you please check and resolve this issue, and ensure my number is ready to be transferred?

Please let me know if you need any additional information.

Thank you,
xxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxx

[yozzzy]

Hello, I still can't disconnect because when I visit my account, a message like this appears on the screen and I can't access the account management. Please Please, cancel this screen appearing in my account or just cancel my subscription. Because you're charging me monthly for a number I don't use.

Oleg

 

 

 

[CSA_PM]

Hello @ yozzzy,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[yozzzy]

Hello. Please disconnect me from this number and stop charging me for it. Thank you in advance! 

[computergeek541]

---

@yozzzy wrote:

Hello! Please disconnect the subscription number xxxxxxxxxxxxxxxxxxxxxxx. Freedom Mobile gave me a new number. It'll be easier for me. 

After this subscription is canceled, I shouldn't have any numbers on my account anymore. Could you please send me a document confirming that the cancellation took place and that I don't owe you anything? 

---

Although there are rare cases to the contrary, your Public Mobile service still working means that the phone number has not been ported over to Freedom Mobile.  You do not need to manually cancel your Public Mobile service, but it would be a good idea to check that your Public Mobile service has in fact stopped working.

[yozzzy]

Hello! Please disconnect the subscription number xxxxxxxxxxxxxxxxxxxxxxx. Freedom Mobile gave me a new number. It'll be easier for me. 

After this subscription is canceled, I shouldn't have any numbers on my account anymore. Could you please send me a document confirming that the cancellation took place and that I don't owe you anything? 

Thank you for your assistance!

Oleg 

[computergeek541]

---

@yozzzy wrote:

I am having an issue transferring my phone number xxxxxxxxxxxxxxxx to Freedom Mobile. I received a confirmation message and replied "YES" as instructed, but the porting process did not complete.

---

Please do not post your contact infromation here.  Also, posting a message here doesn't contact Public Mobile support.

As for sending your Winnipeg phone number to Freedom Mobile, you'll need to contact Freedom for any and all assistance. Freedom is responsible for any troubleshooting and/or any contact that needs to be made with Public Mobile to complete this number port.

[hTideGnow]

HI @yozzzy 

first ask Freedom why it was stuck

if Freedom thinks it is something on PM side, then ask PM agent to check.    submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage