Hello @elwin4297
I just wish to clarify something so other readers aren't confused.
Yes, Kini Mobile does use the Telus network for their service. Kini Mobile, however, is not owned by Telus. They are owned by Kin Innovations Canada Inc. They are a MVNO, a Mobile Virtual Network Operator.
Let's get to the other issue about dropped calls. If there were a lot of dropped calls, I would have gone to to the Kini forum and asked for assistance. Usually clearing network settings, then rebooting phone can often resolve that issue. Also, turning on airplane mode for 10 minutes, turning off the phone for 5 and then restarting, turning off airplane mode also reconnects you to a network. To me, if that continued happening, that would have been the result of an incomplete port from PM to Kini. That's just my thought. WiFi calling may have proved that theory if you tried it and got dropped calls on that.
But since you're coming back to PM, once you are fully back, I would suggest doing the above as a precaution as you will have Kini Mobile in your network settings. Best to clear out old network info and start fresh. Then do the airplane mode thing above as well. This basically cements your connection to PM.
At this time, because you've mentioned that Customer Service has escalated your issues to the porting team, I would, at this time, avoid calling any numbers offered to you as this may cause further complications. Public Mobile has a different department that deals with porting on their own customers. That number is more for Koodo and Telus customers and since they aren't the same department, this can cause even further delays resolving your issues.
