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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15630 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26731 Views
  • 184 replies
  • 27 Bravos

No service

I opened an account picked my plan and paid. I asked to have my old number transferred. My number is associated with Magic Jack right now which does not receive texts. I have recreated my account three times and it still wants to send a code number v...

Bagel2001 by Great Neighbour / Super Voisin
  • 176 Views
  • 4 replies
  • 0 Bravos

Resolved! Is this considered a downgrade?

The loyalty bonus data email states "1 The data bonus will expire if your account becomes inactive or if you switch to an incompatible or lower-value plan"I'm currently on the $34 CAN-US plan with 50GB. If I switch to the $75 for 60GB 90 day plan wil...

golfball by Town Hero / Héro de la Ville
  • 404 Views
  • 8 replies
  • 1 Bravos

Resolved! Top up account with card

I wanted to top up one of my accounts ,First they said they could do it for me,then i got a different person who messaged me back telling me i could do it and the way they told me didnt exist on pc so i messaged them back to now get a 3rd person who ...

_ToxicFire_ by Good Citizen / Bon Citoyen
  • 779 Views
  • 12 replies
  • 1 Bravos

What's with all the dropped calls lately?

Myself and friends/family have been with PM for years never had an issue with dropped calls but this week we're all experiencing them... what's going on?

PBForMe1 by Great Citizen / Super Citoyen
  • 666 Views
  • 16 replies
  • 3 Bravos

New plan for $15.00

Hey Community, Does this plan mean that they are now offering calls only? No data?https://subscribe.publicmobile.ca/en/ab/activation/plans/unlimitedtalk&text   I couldn't see the same plan that currently has 250 MB and 100 outgoing minutes. So, does ...

Sansan by Mayor / Maire
  • 512 Views
  • 6 replies
  • 2 Bravos

Pausing Subscription

Hello!I am away for a month, so will be pausing my plan by unsubscribing while I'm away.1. When I return, can I resubscribe to my current plan (35$/month for 50gigs)? Or will I have to find a new plan to subscribe to?2. Will I keep my rewards when I ...

Capsman by Great Neighbour / Super Voisin
  • 163 Views
  • 4 replies
  • 0 Bravos

Not getting OTP (One Time Passwords)

Hello community, i recently ported my number to The Public Mobile Network, and after this i am not getting my OTPs anymore. Its been 2 days since my number is ported and i have installed esim. I do not have the physical sim card. Do you think is this...

mhassan31 by Great Neighbour / Super Voisin
  • 163 Views
  • 4 replies
  • 0 Bravos

Cell Reception drops

I have been having dropped calls recently, but today i have noticed i am actually losing cell reception for a split second and then it comes back.  So if i was calling via whatsapp, i still get a dropped call.  What is causing the cell reception to d...

domspaz7 by Good Citizen / Bon Citoyen
  • 266 Views
  • 7 replies
  • 0 Bravos

Confusing text provides no real information

I recieved a text saying that I am being moved to a new points program. It says to log into my account to figure out what my next payment will be yet I can see no information about this in my account. I assume I'm paying more but no idea how much. 

Jodysb by Good Citizen / Bon Citoyen
  • 219 Views
  • 5 replies
  • 1 Bravos

Data roaming in Europe

Hi,I'm going to Europe first time with my phone on PM. Will data roaming work there?

ashnurov by Great Neighbour / Super Voisin
  • 197 Views
  • 4 replies
  • 0 Bravos

Dropped calls

I am finding that I am in the middle of a phone call and it suddenly disconnects. This has happened for several days now at different times. How do ifix this issue>

Rsagoo by Great Neighbour / Super Voisin
  • 200 Views
  • 4 replies
  • 1 Bravos

Cannot send pictures or voice notes or GIFs, etc. "MMS not enabled"

Hello, I am unable to  send pictures or voice notes or GIFs, etc. via text message. I can send via iMessage only. When I try to send a picture via text message for example, a message pops up on my phone saying "Cannot Send Message: MMS Messaging need...

AlyB by Great Neighbour / Super Voisin
  • 154 Views
  • 2 replies
  • 0 Bravos

CALLS DROPPING

Hi, i joined Public Mobile in March 2024  and every time i am on a call it DROPS.Please help how to fix this issue.

lfaria by Great Neighbour / Super Voisin
  • 352 Views
  • 5 replies
  • 3 Bravos

I think I need a new sim card

My phone randomly stops getting texts.  I looked it up and it said I can take out my sim card and clean it and when I do, it works, but that isn't sustainable.  I can't do that every single day.  How the heck can I get a new sim card from public mobi...

Freesia by Great Neighbour / Super Voisin
  • 138 Views
  • 3 replies
  • 1 Bravos

Resolved! Dropped calls

I get dropped calls everyday no matter where I am or whom I am speaking to .. any suggestions ? Signal is very strong 

Greggbran by Great Citizen / Super Citoyen
  • 467 Views
  • 8 replies
  • 2 Bravos

Resolved! CDN/US Plan Calling Question

I have a CDN/US plan and I’m wondering if I can call a number in the US from Canada without any long distance charges. I can call unlimited within Canada and unlimited within the US but not sure if that also allows from country to country calls. 

GusFosa by Great Neighbour / Super Voisin
  • 287 Views
  • 6 replies
  • 1 Bravos

Resolved! Text Messages

I do cannot send or receive text messages

Burin by Great Neighbour / Super Voisin
  • 194 Views
  • 2 replies
  • 1 Bravos

Resolved! was a new subscriber

I tried to sign up for the 100 gb US plan 01APR2024. I had to buy a sim card. The SIM card came in the mail and I tried to register and sign up for the plan. The plan was no longer listed and when I have tried the love chat for a few days and it is a...

angelo3 by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Resolved! New to PM and trying to port my numbers but now I can't send any text.

I am new to Public Mobile and have ported three phone numbers over. All of the numbers are not sending messages but have taken from our previous provider. The network says it is on Public Mobile, I signed up yesterday and nothing has changed. Any hel...

Watters by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

Resolved! Service in Caribbean

I want to be able to use my calling and texting and data while in Caribbean.  How can I do this?

DINEY by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 1 Bravos

Resolved! Payment

Why was I double billed this month on April the 22nd I would like the charge reverse back to my card 

Ryebabie by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Resolved! SMS not working

New customer here. Ported number over able to use data , calls but unable to send or receive any text. Cause lots of issues. Any help?  Using esim

Hailey2 by Good Citizen / Bon Citoyen
  • 352 Views
  • 7 replies
  • 1 Bravos

Resolved! Payment Method

Good Morning My Dad is 84 and I'm trying to convince him to get a cell phone. If I do he doesn't own or want a credit card.  Is there an option for direct payment every month from his bank account.ThanksJim

WJSouter by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 1 Bravos

Resolved! Error message when I send message

Hello, I try to send message and I get "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.Please help

Resolved! iMessage

@@Member Hey everyone! Working on switching phone over. Got the SIM card working but iMessage will only allow messages and FaceTime through my email… there’s no phone number option. Any idea how to fix this? I have a ticket in with customer service b...

Kevyruss by Great Neighbour / Super Voisin
  • 208 Views
  • 2 replies
  • 0 Bravos

Resolved! SMS problem

Hi. I have an issue with sms receiving. I did transfer my number more then 12 hr ago. 

Dima89 by Great Neighbour / Super Voisin
  • 186 Views
  • 3 replies
  • 0 Bravos

Resolved! Public points program

I wonder if my $91 credit with public mobile be transferred to public points?  And how much a month will public points be?  And I do not know how I will pay public points when now I have been using payment vouchers to pay public mobile.  I do not hav...

poohbear681 by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 0 Bravos
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