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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment

I need to update my Credit Card info.But I can't get to that site as the screen says 'resume activation'.I all ready have a working subscription.

Payment is not working

Hi. I can't top up my account; they're asking me to change my payment method. Why isn't my Scotiabank debit card working? I've never had these problems before.

Resolved! No Data Access

I have a new phone S25 Android. It appears Telus has blocked access to data. Phone calls work as do text messages (text only).

payment

Can't change payment method, card expires soon. Need help to change before next due date.

Resolved! Mobile plan

Why doesn’t the monthly plan expire on the date at midnight at the end of the day, why always the start of the day?

No access to phone

If I change sim, will I get access back on my phone. Cant receive a text or voicemail for otp code and can't get in far enough to my account to change settings. Help!!

Phone plan cancelled for ### #######

On the 15th July, 2025 this phone plan was cancelled and again on the 13th August, it was also cancelled. I made contact on 13th August, 2025 with Public Mobile via the chat site and I was assured by Public Mobile that there would be no more deduc...

Cancel subscription!!!!!!!!!!!

I am so sick of trying to cancel my subscription. This company has ZERO customer service! I had problems in MAY and was unable to contact any type of customer service. Payments continue to come off my credit card and I have another phone now. ....wi...

subscription screwup

I changed the subscription for my daughter yesterday to one with a higher data bucket. today the service is telling me her subscription is expired, and that her account needs more funds to renew. I purchased a $34/20Gb subscription yesterday but whe...

Very Weak Network in Toronto East York- Queen St East and Jones and Queen East andRushbrooke area.

Hi For the last few months the network in Toronto's East York area's Queen St East and Jones and Queen East and Rushbrooke is very very weak. During busy evening time there are no data when needed the most. The network bars come down to 1/2 and no Da...

Phone number transfer

I set up my Public Mobile account With an eSIM and a number from Public Mobile. Today I was able to transfer my existing phone number to Public Mobile from Telus. My phone is active and working, but in my cellular settings, the eSIM still reflects th...

Slow support

Why does the support take time to respond??

Streaming services.

Hey so my wife and I both received a message about public mobile is offering streaming services. We have tried finding those messages but can’t find them. I’m wondering are those still available? thanks

Transferring public’s number to another carrier

I have been trying for an hour now to transfer my PM number to another carrier but PM is not sending me a confirmation. I have tried to submit a ticket but the page just won’t load. Hekp please

International calling

Hi all. Looking to travel to SE Asia and Italy for 6 months. I want to keep my number as I need it for business purposes so that people can call me. What does PM offer in this case? I know in Thailand it’s the best value to go to 711 and grab a physi...

Account login

I am unable to login to my account

Galaxy a53 5g RCS Chat Not Working

Hi,I keep receiving the message that RCS Chats are "not supported" by your carrier. This has not been an issue for me with different phones in the past and seems to Samsung related.I have tried all the troubleshooting steps. Please let me know if y...

Esim

eSIM not downloading on old phone

Samsung 23fe on 4g 6g plan VoLTE not shown on mobile connections

I have a Samsung 23feI'm on the on 4g 6g planWhen I go to settings mobile connections VoLTE not shown as an optionWhen I was with sasktel I could enable and disable VoLTE in settings on my device How can I confirm my phone is using VoLTE?Secondary qu...

Can't connect to network

I have tried everything but can't seem to connect to network. Says emergency calls only. My plan is good so I know I have avaliable data I have restarted I have done the airplane mode I have also switched Sim card into another phone and it worked fin...

Resolved! new samsung phone

Just bought a samsung s25 as my old samsung a50 only gets 3g. Anyways, trying to activate new phone but i need to put in a nano sim card (old phone has a micro) so other option is scan my qr code from public. Have no idea where to find this QR code...

Sim issue

I have no access to my phone or sim but have just paid to reinstate my access. This is still not working. I need the otp sent to my email.

Re: Billing

my visa debit card is destroyed sept.22 /25 .New one ordered will arrive10 days from now will provide new card # when new card arrives

Phone deactivated

Hello, I was out of the country and therefor my phone was not used for 90+ days.I would like to get a new sim and the same number again.I was told the number is still available and I am wondering if I can get some help in getting a new SIM card and a...

account

Closed my account and I want a balance refunded

Re: Not receiving OTP

I also haven't received my OTP

I need puk code my Sim card locked

duplicate thread

Can't make calls outside of Canada, even after purchasing "300 International Long Distance Minutes"

I'm unable to make outgoing calls to the US from Canada, So I used my points to buy the "300 International Long Distance Minutes" add on. It shows that I've used my points and that I've purchased this, but I still can't make outgoing calls to the US ...

Resolved! I need puk code my Sim card locked

Hi sir i need PUK code my sim card emei numberxxxxxxxxxxxxxxx edited by computergeek541: removed IMEI; changed category label as this discussion isn't related to Community

Resolved! PUK

I locked out my SIM card by mistake and I need puk from service provider edited by computergeek541: changed category label as the discussion isn't related to Community

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