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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Disable voicemail

I'm trying to receive a call from the US but it's going to voicemail before it rings on my phone. Is it possible to disable voicemail so it gives me the opportunity to answer?

Number transfer

I need help transferring my number. Can someone call me?

Resolved! Cancelled plan and still having payment took from my card

Hi I am still having payment taken off my credit card and I cancelled my plan months ago

I am not receiving confirmation numbers

I am not receiving confirmation number to my phone number even from you so I cant can't live. Could this be a setting on my phone I hit by mistake I have a galaxy a35 53 please help

Rewards

I have to transfer to Tellus soon as you requested, but how can I cash back my rewards points. Can I transfer to my wife because she will continue to stay with Public

How do i cancel a number transfer

How do i cancel anumber transfer

Moved from ON to BC (Coquitlam)

My wife and I, we recently moved from ON to BC and we both are facing issues with network (especially direct calls) and sometimes internet is specific areas. Internet connectivity in our building is fine. But the calls is the main issue its often lag...

Public mobile

No wifi when outside my home. Have 5 g but its not working when out of reach of my home wifi.

Cant setup new phone number no matter what i do

Hi, im setting up a new subscription with you guys and anytime i try to finish the steps it gets stuck at the page where it sends me a code to confirm its me. The issue is, i dont have a phone number, I am trying to set one up with PUBLIC MOBILE for ...

Sorry, we’re not able to process this request at this time. Please try again later.

Its 10:05 am Sept 9,2025 - account will not process payment through portalis this a live internal server payment gateway problem that is known.and one must wait....or goto to real-world petro canada and purchase a voucher... ( which who knows if that...

Account Access After Unsubscribing

Hi! If I unsubscribe from my current plan, will I still be able to receive one-time passwords?If not, how am I supposed to log in to my account to reactivate my subscription again?Thank you!

Resolved! International minutes

do the International minutes that you offer on your subscriptions that have them allow me to call back to Canada from my international destination?

Resolved! Issue With Porting Phone Number to Public Mobile

I am in the process of porting my phone number from Fongo Works to Public Mobile. I initiated this port request nearly 24 hours ago, but calls are still routing to Fongo Works. Public Mobile states porting should normally complete within 5 hours, so ...

How to make a payment?

My CC on file expired. I did not receive any notification from Public Mobile. Today is the renewal date. The payment obviously failed, and my account was suspended. Literally, the suspension was immediate. I have entered the new valid number; however...

plans

I currently have a plan for $34/mo which is 50GB Data Canada - US., 5G speed, unlimited Canada-US messaging.I'm doing a one-time travel to Mexico for 10 days. Apparently there is no Mexico roaming add-on. I noticed that there is a pan for $40/month w...

My current account is showing me to all registered new sim options again and again

I am using public mobile since 4-5yrs but now whenever i am trying to open my account on app , it’s showing all new sim activation process. Although i have active sim everything working since 5yrs. What is this how i can solve?

New sim card

I am trying to get a new sim card i have “ purchased” one twice now and its telling me theres a problem “processing my order” what do i do?

Transfer Phone Number

Hello, I have paid for a new eSIM plan but am stuck activating. When I try to transfer my number, from Rogers, the app gives me an 'invalid phone number' error. I have already double-checked the number. Can you please help me fix this and complete t...

Sim Card Activation

I'm a new costumer. I'm trying to activate the SIM card. when I log in the system is sending a 6 digit code to the new SIM car which is not activated yet. I don't know what is going wrong. The SIM card is shows an X on it on the phone's screen. I can...

Phone service

Samsung S22 ultra with Canada Us and Mexico plan.I'm visiting in the Us and text and email are working but I can't receive or make calls.

Activation, no QR code received for Esim

Did not receive QR code for activation of esim

Account update to use my correct email address required

Hello,I recently activated a Public Mobile SIM card, but I accidentally registered it under the wrong email address. I would like my account email to be corrected.Here are my details:Phone number: xxxxxxxxxxxxxxxxxxxxxSIM card number (ICCID): xxxxxxx...

phone is acting up/update to my phone

I have a moto g pure 2021 phone will you guys be making any more updates to it I also was having a problem earlier today where I had dropped all of my bars and then once I had done a reset of my phone I got all the bars back I also had a couple of vo...

Resolved! unable to update new credit card

Hi, My credit card number is changed and I am trying to upload new card information. I tried several attempts, changing browsers, clearing history, etc. But still I keep getting this message notAbleToProcessRequest. Can anyone help me to resolve the...

Port a number

I activated a new phone with virgin mobile and I want my number I've been using with public but won't allow me to port it over why not?

3G SIM card

how can I tell my SIM card is 3G, 4G or 5G? Telus contacted me that my service will stop working since I have 3G SIM card. I don't know how they figure out. Do I need to order a new SIM card?

Resolved! 6 digit code not working

Hi, I am a new subscriber but cannot complete the setup process. I opened a new account and downloaded the Public Mobile app. After receiving the 6-digit confirmation via email to confirm my identity, it says CODE INCORRECT. I tried to clear my phone...

Resolved! Zero 5G in Metro Vancouver

Port Moody, Coquitlam, and Burnaby frequenter here. There is literally zero 5G in these areas and it's driving me crazy. This is WHY I switched plans. But when I use an American AT&T SIM card, it gets the 5G just fine. So it does exist here, is Publi...

Transferring phone number no sms text

Transferring phone number from telus prepaid to public mobile and never received the sms text. How to resend ? My telus prepaid service provider subscription ends today. Please help resend the sms text

Cannot log into app to complete activation!

I bought a sim card, then subscribed for a plan on the web. Since I was a Public Mobile customer in the past, I used the same account. Now on the phone app (Android), I cannot successfully login into the app to continue with the activation. The ap...

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