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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation of my Deal

Hey, I bought a mobile deal using the correct postal code etc. plus checked the coverage of my area prior. Afterwards I wanted to install the app to activate my deal, but it says it’s not available right now and that it’s probably because my location...

Parking a number out

I have been having issues with tying to park my Public Mobile number with VOIP. The process has been an ongoing drawn out affair with blame being put on "upstream providers" of PM and VOIP not communicating. This has resulted in extra payments on b...

Didn’t get temporary number

Hello, it’s been over 4 hrs… and I still can’t text or call, but data works..my iMessage / FaceTime still says Verifying..an email mentioned a temporary phone number?? thanks

eSim not activating

Went through eSim process and everything seemed fine. Received a message that eSim was not activating. Tried again with QR code a few times and did not work. Can I just eplace eSim with a physical SIM card?

Complete transfer and get service

I just transferred from Telus. They have completed the transfer on their end. But I was just told that transfer couldn't be completed by Public. And I'm unable to log in. And there's no customer support. And I don't have service. What do I do?

Resolved! Account set up

I started to order a plan .i entered all my credit card info. How do i remove that card data and cancel

Payment?

I have changed the payments to another card on my plan as my previous card was compromised and cancelled. Now because of that my phone will not reactivate. I have 4 different phones and can not use any of them??? ThanksAdam xxx-xxx-xxxx

Unsubscribe

I want to cancel my account but cant do it online as account stuck in activation process. No sim card.. mail strikeCs agent says to get card from store or Amazon then conclude process.Doesn't understand/acknowledge that I just want out

Tranferring only 1 number from a bell account

Hey trying to help my parents out. We have one main question. Right now they share a bell mobility account for both their cell phones. They both want to switch to PM at separate times (with keeping their old numbers) but is that possible if they are ...

Resolved! 50% off for 3 months did not take

Hello, I just signed up a few moments ago and the 50% off for 3 months code did not take. My code is xxxxxxxxxxxx, it showed it as accepted but I am being charged full amount.Can someone adjust this manually please and apply the promotion? Thanks

Leaving Public to TELUS for at least 2 years.

So, my iPhone 8 finally seems to have died. I looked around for a good deal to purchase a new iPhone outright, but I was able to get a much better deal on phone if I signed up with TELUS. My question is what my best path forward with the idea I woul...

Resolved! $20 3GB plan

Hi,Saw that some people have the $20/month 3GB plan on 4G speed. How do I subscribe to that?

Black Friday on Black Friday - What are your thoughts?

It’s my first Black Friday as Public Mobile customer. I’m curious to hear your thoughts on what to expect? As many assumed, the actual Black Friday brought an update to Black Friday deals on some providers. Fido/Koodo/Virgin are now offering $34/60Gb...

VoLTE on Public

Hello everyone,Does Public Mobile have VoLTE? A lot of people on here say they do, but I can't find the setting to turn it on. I have an iPhone 14, and it is VoLTE compatible with the TELUS VoLTE network.

Public --> Telus Porting

Hi Guys, I am having an issue when I am trying to port my number from Public to Telus but unable to do it. Tried to call Telus and they said this number is not active on Public Mobile. I am receiving and dialing call from this number without any issu...

Activation

Hi all, I think I have submitted ok but how do I know? How do I know when its done, and when should I put my sim card in. Thank you

Resolved! how to make one time payment

My account got suspended but there is no way using myaccount to make one time payment. I don't know my 4-digit pin (I reached out to an agent in a separate inquiry to reset this) and the instruction provided on the public mobile website is not accura...

Resolved! New PM subscriber - phone ported, but text messages not being received

Hi i just activated my PM SIM and ported my old number over. Voice seems to work, but the SMS is not working.

No longer able to place orders intl calls

Hello, I had 500 minutes bonus intl calls before I used to call Morocco many times. recently it stopped working, I now have an unused 500 minutes bonus, each time I try it tels me “5B1 you have reached a number that is not equipped to receive phone c...

Subscription Change not reflected on Public App

I changed my subscription to a new plan on Nov 24th. The Public mobile app is still showing my old plan. When I sign in on the Public site it shows the upgraded Subscription but not on the app.

Overcharged for a year!

Ok, granted... I should have noticed before today, but...Black Friday 2023 I went looking for deals for both my wife's plan and my own. She was previously was on 3G speed and 1GB data and I was paying $21/mo. I didn't find any deals that I really l...

Number Transfer - Cancel shared account?

I just subscribed to PM and want to port my number over from Telus. My husband and son also share my Telus account - I will be signing them up for PM next. When I go through the app to transfer over my number, it wants me to authorize the cancellatio...

Re: SMS Not working

Hello, so what was the issue that they fixed? I have the exact same issue and When I contacted them they told me its not Public Mobile's issue but CHAT-R. I transferred my number from there and able to make phone calls and use data, just not sms. I a...

Resolved! Reversing Change of Plan

I texted approval to change plans at next billing cycle, but now I have reconsidered and would like to cancel before it begins - how do I do that?

Sim

I'm a new member. There is now a discount of $5 per sim. The post office is on strike and it is impossible for me to receive the sim. Can I go to the store and buy one for $10 ? Then apply for a refund of $5 ?

Not receiving port sms text

Hi there! I'm trying to move to Virgin mobile. The sales rep at Virgin requested to port my number over yesterday, but I have yet to receive the text message to confirm the change. I have submitted a ticket as well, but no response yet. I asked the V...

Switch Plan

My wife want to switch to $29 CAN-US-MEX Monthly plan. But there is no such option when she try to change subscription in her My Account. She was in a 90 days plan. Anyone can help?

Sim card

I paid my subscription and ordered a sim card on Nov 13 my sim card is in mail but due to postal strike I haven't received it. I tried to buy one at Walmart but they don't sell them anymore. What are my options. I own a samsung phone and was told it ...

Resolved! Service problems

My phone is having service issues again. This has happened before and seems to fix it self over a couple days. Is telus doing any upgrades cause my mom's phone has the same issue and she's with telus. My location is southern ontario. Signal strength ...

Calls

Switched to public mobile yesterday everything works fine but I can’t make calls

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