[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone number change
Hi there. I have account with Public Mobile. I have phone number with Public Mobile for my wife. I have phone number with Rogers. I want to change phone number to Public Mobile. How can I do it? Please advise. Thank you. Igor Maksymenko.
US Minutes in plan - Definition
My plan states that it has "Unlimited Canada and US Minutes." As my plan also includes 20GB of data for use in Canada and the US, I would like to know if "US Minutes" means I can just call the US for free from Canada, or does it also mean I can also ...
Finish off getting phone number transferred
HelloThis is Lesley McFadden. My account is all set up and I just need to finalize the transfer of my Fido number ###-###-#### over to the Public Mobile account. I've already had the text from Fido and replied YES to it. it just needs to be finished ...
From esim to physical sim
Subject: Request for Physical SIM Card and Service ReactivationDear Public Mobile Support,I am writing to request a physical SIM card to be mailed to me because my iPhone 17 Pro, which was using an eSIM, is broken. I would like to use my old phone, b...
Rectification factures
Moved to French support
New iPhone requires esim
Hello,I bought a new iPhone 17 today that requires an esim. Apple took my old iPhone for the trade in so when I try to login to my public mobile app it asks for the verification code sent to my cell 778-xxx-xxxx. There is no option to click on for t...
Resolved! Purchased a phone plan and it attached to the wrong phone number, I wanted a new number.
So I'm trying to set up a phone/number for my kids and when I purchased the plan, it's associating it to my current phone which already has a plan of it's own. I'm not wanting to pay for a plan on my current phone but set up a new number/phone for my...
Downgraded from 4G to 3G
Public downgraded my 4G to 3G. I have a OnePlus 2. Now requests an additional $5 monthly for service. Looking at the bandwidths, I should be good to go within city (Quebec). A few months since downgrade – was originally on 4G for many years. Noticed ...
Login trouble
I selected a plan to subscribe to as a new customer I signed up but then get an error code can’t resign up and if I log in it give error code
lost 10gb bonus
I had 10gb for $25/m, 10gb/2 years bonus plus a 2 GB special for a total of 22gb/m. I changed my plan for the 25gb/$25/m at renewal. When it renewed, it took away my 10gb/2 year bonus. I should have 37gb/m instead of 27gb/m. how will this be correct...
Harassing phone calls
Hello,My wife is also a public mobile user and she is receiving incessant harassing calls.If using a landline, you can press *57 (keep safe), which sends a signal to the phone company to trace the call. This allows the police to get the records to in...
Do I need a new Sim card
HelloDo I need a new Sim card if I change my new subscription for 5 G 80G data plan?ThanksPeter
Resolved! Can’t Login for a Month!!
Hello. I changed my phone number and I can’t login cause it’s telling me my password is incorrect. I want to use my points is this how you make it so I don’t use them and scam me!? I’ve been trying to help for a month. This is ridiculous I’m going to...
Resolved! VoLTE
Maybe a stupid question but on my iPhone 12 and my daughters iPhone 14 we can’t find any setting VoLTE - setting ONLY show 5G and LTE
I entered the wrong account number from bell and need to put the correct number in.
I am not receiving texts or phonecalls and it has been longer than 5 hours.
Cannot set voicemail number
cannot set voicemail number. There is no choice provided on the first line and second line is grey out. Phone was restarted, but nothing changed. Phone is Samsung s24 plus. Please help and thanks.
URGENT:Port from Telus failed, esim showing unable to activate
Hi, I am porting my number from Telus prepaid account to Public Mobile today. I received the activation email, but when I scanned the QR code, my iPhone showed "Unable to Activate eSIM". My Telus service is already disconnected, so I am stuck without...
Messaging
Switched to public mobile, can't send or receive text.messages.Thanks
My Nokia G50 is VoLTE compatible but I've been charged $5
Please help to return the money and stop being charged. My phone IS VoLTE compatible, just NOKIA is not the most popular model and can't be tracked/checked I suppose for the network determination purposes. How can I resolve the issue? Here is the pho...
Credit Card Info Update Not Working
Hello! I am looking to update my credit card information but it wont let me. Ive tried with multiple different cards and none of them are working. My plan expired today and I need my phone right away so somebody please help. Ive tried clearing my ca...
Unable to switch number over
When activating and switching over my phone number I get an error stating my phone number is unable to switch over due to it not being a Canadian number. Even though it is an active Canadian Telus number. How can I trouble shoot this?
Billing issue
I have been with Public Mobile for many years now. My 90 day plan which includes unlimited Canadian talk, unlimited Canadian texting and 12 GB of data was always $120 for 90 days. According to my upcoming Bill in September, the price has gone up to $...
lost phone and no longer have the email to verify my identity
I need to cancel my Mothers phone as she has lost it and is no longer using a email so can't get verification as to her account or identity,. I want to cancel the phone as there is no longer a password to get into the phone so anyone can use it
Payment options
Credit card was hacked and frozen is there another payment option
Payment
How can I update my payment information so that it gets billed right away to have active service again. I already updated my payment information twice.
eSIM not installed - can't activate
Trying to get a cell phone switched over from Virgin Mobile. iPhone 15. It was on a physical sim card, however I switched it to an eSim with Virgin today. I'm having an issue activating the Public Mobile service. I add the info in transfer number...
Resolved! Mexico plan
If I have the Canada/US/Mexico plan and I am in Mexico, do I need to put roaming on to access it? Thank you
Logging into Paused Public Mobile Internationally
I have a Public Mobile Canadian number. I am living abroad for summer break (4 months) and decided to pause my public mobile subscription. I will approach 90 days around early August and planned to re-subscribe just before that to avoid excess charge...
I have a galaxy s20 FE, can't activate phone
I bought a 50 dollar plan and been trying to activate my phone but cant, I have a galaxy s20 FE I'm told it's compatible I also never got an activation summary email to even try downloading the eSim QR code. What do I do? Can N esim work on my phone ...
Overcharged for using 3g
I am using volte network but why there is an 5$ extra charged showed in my last bill?!
