Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,A friend recently joined Public Mobile using my referral code during their activation. The activation was completed successfully, however I do not see the referral credit applied to my account.Could you please review the activation and confirm...
Hi woke up this morning to find out that I do not have service with my cell number. Was wondering if this matter can be looked more thorough on your end. Thank you!Jon
I just redeemed $20 of the 30 pts/dollars to go towards my bill this month. How long does it take to show up?Please advise as my account was suspended yesterday due to a change in credit card number. I don't want to pay with my credit card if I can u...
Hello,I just ported my number to Public a few hours ago. Everything seems to happen quickly, so I thought I was good to go. But I can only receive calls, not call out. Should I expect that to change after the five hour window mentioned?Thanks!
I was able to make and receive calls yesterday and after a couple hours I can't make calls anymore
My sons iPhone is showing that it needs some kind of SIM pin number as it is showing that the SIM is locked. My wife tried to get this fixed before with Public Mobile and the process to get the SIM unlocked is a nightmare and they did not follow thro...
Hello Everyone!I have a notification that my subscription is expiring. Never heard of a subcription expiring and I always pay automatically by credit card. Has anyone else gotten this warning band on their home screen? My services still work fine.
My credit card was compromised and cancelled. I may not receive my new Visa until February 27/26.I don’t want our service cancelled before I can provide the new number.Can this be noted on my account? I will enter my new Visa number as soon as I pl...
I switched from Virgin Plus to Public Mobile today and requested to port my number. I replied YES to the transfer text from Virgin.Now my Virgin line shows SOS only, so I think the port went through. But when I try to install the Public eSIM using th...
Hello,I need urgent assistance restoring my husband's public mobile phone number. Last week a planned payment was declined because the credit card we used was no longer active. I immediately updated the payment information in the app. After updating,...
I lost my phone and will have to get a new one. How do I get a new Sim card while keeping my same numberThanks
where do I get a sim card?
Trying to set up an Unconditional call Forwarding to a US number. I use the format *21*1234567890# but I get a Public Mobile message, "Call Forwarding Connection Problem or Invalid Code (804) Any ideas? Thanks
I had to change my credit card information because the previous payment method card was expired. Days after that happened, my SIM card was deactivated. I tried to resume the service with the same number, but I was told the SIM card was deactivated. W...
I am being called on a daily basis by telephone scammers. This is driving me crazy these numbers I am getting are quite often 226 area codes and other area codes that I do not recognize. Why can't they be blocked??
Hi, I subscribed to Public mobile. I received the physical sim card and tried to activate it yesterday but I got a message stating that something went wrong and it the activation was unsuccessful. I tried transferring the number from a previous provi...
Hi,I installed the app/eSIM on the wrong device. So I went to remove it from this device to install for my daughter. Now it keeps asking for the MFA for the new phone number, it doesn't allow me to send it to email. Essentially I can't do anything as...
hi all, we are headed to the US border and can't purchase the USA talk text 5gb data add on. Tried the app, mobile website and desktop site. Thought perhaps it needed me to put cash on the account so I put $30 on my account, which I can now see. I be...
I'm travelling Thailand right now. I currently with public mobile in Canada. But I need to call me bank as it's very urgent. Is there any way I can get an add up which will let me call internationally from Thailand to Royal Bank in Canada?Thank you
why my service is on hold, i paid my subscription
Hello,I want to ask question about Provincial 9-1-1 Tax (QC). It is calculated to my payment for more than 6 months. Could you please explain to me is it mandatory? I did not receive a message about this like a notice.Regards,Aneliya
Trying to activate a new subscription for a friend and can't get any proper support to solve the issue, any alternatives as to other reliable mobile providers other than Public Mobile that have a proper support method?
I only got 5 points this year but I've been here since 2018. What's the deal with getting more than 5?
Hi There...I received an automatic Top Up charge for $3.00 today & I Can't seem to find what the Top Up was for.Can somebody help me understand what the charge was for?Thanks
Hi Public Mobile Community,My phone registered on my Public Mobile account was stolen tonight. I’ve already filed a police report.I need help with the following as soon as possible:1) Immediate lost/stolen suspension on my line / SIM blocked to preve...
I've already transferred my phone number to another company, and I'd like to confirm whether the automatic payment for my account with Public Mobile has been cancelled?
Does anyone have an issue playing Honkai Star Rail on an eSim? It works on WiFi. It works when tethered to another Public Mobile phone. It works on WiFi. Other things that have been tried are: restarting the game, restarting the phone, reinstalling t...
Previously I could call my daughter’s phone number, however I could not make a phone call to her since Thursday (Feb 12th). Can you help me out?
please help
Dear Public Mobile Support Staff. I can not activate the Call Barring option as its pqssword linked to SIM card by Public Mobile because I enteres the default Call Barring Password of Samsung A11 but it rejected to activate Call Barring so the proble...
