Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I just received my SIM card and wanted to transfer my phone number from Rogers but they say 'this number is not available for transfer'.I have an account with my landlord, would it be the reason?In that case, what would be the solution? A new n...
(Conference Calling)Hi I can't make a Conference Calling on my phone wich is strange since I changed my plan 100gbCan yyou please check what is going on
Hi, I am trying to cancel my late father's account. You make it very difficult. I set it up for him therefore I have his login info. I have already canceled his credit card that paid his bill. Because he is on a 30 day plan I assume that non paym...
Why can't I see my payment history? It comes up with an error and "Please try again?"
How do i go about finishing the sim card activation without an app, Drone has no key pad
Hello,I juste received my new SIM card. I put the SIM in my phone and I downloaded the Public Mobile app. When I log into the app with the right credentials, nothing is happening and I go back on the login form so I am stuck.I uninstalled the app, cl...
Since I have signed up I have seen 2 outgoing calls to the same number that I never made both lasting 5 seconds. Has anyone else had this issue?
not receiving 2fa emails
Hello,I use an apple iPhone 6s. I am unable to activate my public mobile SIM because I could not get the download the public mobile app from the App Store. It seems the version of the OS I run on my phone isn't current enough for the app. is there an...
Hi, I am travelling for 2 months can i stop my service for ONLY 2 months then come back to same service, same phone number, same plan, same total paid, some everything?? If yes please explain how exactly should i do that.Thanks
Hi, I have the public mobile app on my Galaxy phone . When I go to the app the amount of data used always stays the same, yet the line underit letting me know when my month is finished updates all the time. have tried clearing the app cache etc but...
How do I find out my account number
I'm wondering how swapping my SIM to another phone works? I have a physical SIM.I broke my iPhone and temporarily want to swap my SIM to my kid's iPhone, so I can use data on it and especially maps. I can't even get to a phone repair shop without the...
Right now I have an account for my child's phone. Does this promotion work if I refer myself and add my own cel phone on a completely separate plan?
I have been a customer for about 4 years. I I haven’t been receiving any new offers for a long time even though my acquaintances have received many. What may be the reason?
Hi can someone help me about over charge.My subscription: 34$/ month, why they charged me 39.00$
Hi, is it possible to set parental controls to pause the DATA and phone call access? I already set controls with my provide for WiFi and Internet but I think my child can still text with DATA and make phone calls. Any advice will help.
Hi everyone,I've scrolled through the related posts but gotten quite confused. Needing your help please.I'm helping my family member set up her account but her phone is not eSim compatible. The current promotions wave the cost to an eSim, but what ab...
I haven't gotten my physical SIM card in the mail yet. I registered my public mobile account on Aug 7th and it's been 20 days and I haven't received my Sim in the mail. Can you please advise?
I had to download and pay for an eSIM a second time before I could use it
I just switched over to Public but my phone still isn't hooked up. How long does it usually take?
Hi, I want to change my subscription. Please contact me
looking at this plan. If I go to the USA, will I be charged any extra for roaming? Texting? I want to make sure that there will be no other charges when I get back from the USA
Accepted an offering to increase data to 5 G. Receiving texts stating I am near limit of 2.5 G (my old limit)????
Public has a new plan that I was able to sign up for next month. I am assuming this 10 GB bonus does not expire and it's essentially a 60 gb plan, but the usage of "bonus" and "for a limited time" had me second guessing. I assume that just means the ...
I seem to be stuck in a loopI tried to transfer a landline but now I can't log into my public mobile account until I enter a code received by SMS on the landline. That's not possible. I received this message from Public Mobile. We’re so happy to have...
I recently changed my plan (upgraded) and now my phone says I am on low data as I am having a warning downloading an app, (never happened before) but my account says I have only used a small percentage of my data? Why would this be?
Hey everybody! Why am I no longer automatically getting discounts on my account for loyalty etc.?
Every-time I have to get a code again. I checked the remember me box but it never does!!
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