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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1256 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29932 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41740 Views
  • 185 replies
  • 29 Bravos

Porting out

Trying to port my number out to Eastlink but not getting the text from public mobile to authorize.

Adele5 by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 0 Bravos

eSIM failing (and solution?) (iPhone)

I had a problem with eSIM failing to install for over 10 minutes on iPhone XR. Restarted, tried again from QR code (supposedly this works better than installing from the app, according to the Public Mobile email) and it still failed.Then I turned off...

MeAlso by Great Neighbour / Super Voisin
  • 147 Views
  • 1 replies
  • 1 Bravos

I cannot get service

HelloI just transferred from Freedom. They have cancelled from their end. But now I cannot get any service on Public and cannot login to anything (getting the Forbidden A1 error)I have a sim card I just got today from Telus and it is in the phone but...

Tuffter by Great Neighbour / Super Voisin
  • 194 Views
  • 2 replies
  • 1 Bravos

Postpaid Koodo to Public Mobile

Hi,I can't seem to port my Koodo number to Public Mobile. The CS Agent says my number is not portable. I followed all the instructions as per the process but alas, no joy. Anyone have any solutions?

CasualManatee by Great Neighbour / Super Voisin
  • 358 Views
  • 7 replies
  • 0 Bravos

Black Friday deal

I had seen a 29$ offer from public mobile for 20gb Canada+US+Mexico for $29/month.The original plan is $39, you get $5 off for auto-payment (indefinitely) and another $5 off as a promo (for 18 months) Also, activation fees are waived after 18 months ...

Dardar2 by Great Neighbour / Super Voisin
  • 519 Views
  • 6 replies
  • 1 Bravos

Resolved! Voicemail number not set

Hi,Can someone please help me with voicemail number not set when I hold the 1 to dial voicemail.

Michelleeeee by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos

Subscription not activated

Says "subscription not activated" I am a new subscriber, chose to use an esim, and transfer existing number from Koodo. My credit card has been charged, but I cannot get anywhere from the "Subscription not Activated" page. I submitted a ticket, but n...

Agms by Great Neighbour / Super Voisin
  • 271 Views
  • 7 replies
  • 1 Bravos

Add ons

Do my add one work right away

Ro21 by Great Neighbour / Super Voisin
  • 97 Views
  • 1 replies
  • 0 Bravos

Resolved! Changing 2FA from SMS to Email

Is there a way to change the 2FA code to be sent to email instead of an SMS?  Unable to receive codes while overseas where SMS will not work.Thanks

Slawek24 by Great Neighbour / Super Voisin
  • 223 Views
  • 2 replies
  • 0 Bravos

Activation of my Deal

Hey, I bought a mobile deal using the correct postal code etc. plus checked the coverage of my area prior. Afterwards I wanted to install the app to activate my deal, but it says it’s not available right now and that it’s probably because my location...

Ferdi_f56 by Great Neighbour / Super Voisin
  • 151 Views
  • 2 replies
  • 0 Bravos

Parking a number out

I have been having issues with tying to park my Public Mobile number with VOIP.  The process has been an ongoing drawn out affair with blame being put on "upstream providers" of PM and VOIP not communicating.  This has resulted in extra payments on b...

Coz by Great Neighbour / Super Voisin
  • 325 Views
  • 7 replies
  • 0 Bravos

Didn’t get temporary number

Hello, it’s been over 4 hrs… and I still can’t text or call, but data works..my iMessage / FaceTime still says Verifying..an email mentioned a temporary phone number?? thanks

simplyB by Great Neighbour / Super Voisin
  • 279 Views
  • 4 replies
  • 0 Bravos

eSim not activating

Went through eSim process and everything seemed fine. Received a message that eSim was not activating. Tried again with QR code a few times and did not work. Can I just eplace eSim with a physical SIM card?

Chair4trees by Great Neighbour / Super Voisin
  • 266 Views
  • 6 replies
  • 0 Bravos

Complete transfer and get service

I just transferred from Telus.  They have completed the transfer on their end.  But I was just told that transfer couldn't be completed by Public.  And I'm unable to log in.  And there's no customer support.  And I don't have service.  What do I do?

Stephen74 by Great Neighbour / Super Voisin
  • 272 Views
  • 6 replies
  • 1 Bravos

Resolved! Account set up

I started to order a plan .i entered all my credit card info. How do i remove that card data and cancel

Keithneeds by Great Neighbour / Super Voisin
  • 281 Views
  • 4 replies
  • 0 Bravos

Payment?

I have changed the payments to another card on my plan as my previous card was compromised and cancelled. Now because of that my phone will not reactivate. I have 4 different phones and can not use any of them??? ThanksAdam xxx-xxx-xxxx

AdamClements by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Unsubscribe

I want to cancel my account but cant do it online as account stuck in activation process. No sim card.. mail strikeCs agent says to get card from store or Amazon then conclude process.Doesn't understand/acknowledge that I just want out 

charlesmosher by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 0 Bravos

Tranferring only 1 number from a bell account

Hey trying to help my parents out. We have one main question. Right now they share a bell mobility account for both their cell phones. They both want to switch to PM at separate times (with keeping their old numbers) but is that possible if they are ...

JD2255 by Great Neighbour / Super Voisin
  • 207 Views
  • 4 replies
  • 0 Bravos

Resolved! 50% off for 3 months did not take

Hello, I just signed up a few moments ago and the 50% off for 3 months code did not take.  My code is xxxxxxxxxxxx, it showed it as accepted but I am being charged full amount.Can someone adjust this manually please and apply the promotion?  Thanks

Waclaw by Great Neighbour / Super Voisin
  • 456 Views
  • 5 replies
  • 0 Bravos

Leaving Public to TELUS for at least 2 years.

So, my iPhone 8 finally seems to have died. I looked around for a good deal to purchase a new iPhone outright, but I was able to get a much better deal on phone if I signed up with TELUS.  My question is what my best path forward with the idea I woul...

SeniorHelm by Great Neighbour / Super Voisin
  • 262 Views
  • 4 replies
  • 2 Bravos

Resolved! $20 3GB plan

Hi,Saw that some people have the $20/month 3GB plan on 4G speed.  How do I subscribe to that?

tabbeykat by Great Neighbour / Super Voisin
  • 259 Views
  • 2 replies
  • 1 Bravos

Black Friday on Black Friday - What are your thoughts?

It’s my first Black Friday as Public Mobile customer. I’m curious to hear your thoughts on what to expect? As many assumed, the actual Black Friday brought an update to Black Friday deals on some providers. Fido/Koodo/Virgin are now offering $34/60Gb...

Pvkom26 by Great Citizen / Super Citoyen
  • 841 Views
  • 7 replies
  • 0 Bravos

VoLTE on Public

Hello everyone,Does Public Mobile have VoLTE? A lot of people on here say they do, but I can't find the setting to turn it on. I have an iPhone 14, and it is VoLTE compatible with the TELUS VoLTE network.

cooledits_com by Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 1 Bravos

Public --> Telus Porting

Hi Guys, I am having an issue when I am trying to port my number from Public to Telus but unable to do it. Tried to call Telus and they said this number is not active on Public Mobile. I am receiving and dialing call from this number without any issu...

Adnan007 by Great Neighbour / Super Voisin
  • 201 Views
  • 2 replies
  • 1 Bravos

Activation

Hi all, I think I have submitted ok but how do I know? How do I know when its done, and when should I put my sim card in. Thank you

Tonygl by Great Neighbour / Super Voisin
  • 168 Views
  • 2 replies
  • 0 Bravos
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