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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No minutes.

Hello. I bought 300 international minus and payed with my points three days ago. I received an email that will receive the minutes within 24 hrs. I never received the minutes. Please help.

@Cs_agent

Currently on 3GB 4G Plan renewal date is 21 March. Will the price increase affect after 1 April? Received text msg 27 Feb of 1 April increase.Is there anything that can be done to avoid price increase. I'm a minimum user and hate to leave. If there w...

Cancel Account

Please cancel my account effective immediately. Thank you.

Esim not installed

Anyone have the esim not installed issue on Samsung galaxy?

Resolved! 90 days pause period

Hi, would like to confirm does the 90 days count from last payment period or end of service period? For example, my last payment was on Dec 22, 2025. When do I need to subscribe again in order to keep my #. Thanks.

Need assistance with landline transfer

I'm looking for someone from Customer Service to contact me regarding my issues with transferring a landline number from VOIP.ms to Public Mobile. I was unable to submit a Service Ticket, although I did send a private message to CS_Agent. Just thou...

Resolved! Logging into Account

I switched carriers away from PM & now cannot login to my account. I want to make sure the autopay has ended.

Service not working

Hello - I registered and paid for your service and it's not working on my phone (it seems fine on wifi but not when I'm not on wifi). I am also unable to use the "personal hotspot" to get online from my other phone. This appears to be a notice boar...

1-888 numbers

I am unable to call 1-888 phone numbers?

Number Transfer Issue

I attempted to switch service and everything went smoothly in the setup process. However, it’s been more than 48 hours and my number is still not transferred, so I have no mobile service.

Resolved! Can't download photo from MMS text message, just shows download arrow

Hi, I can't download load attachments sent my text or MMS message, or see photos, the download arrow is displayed, but every time I click it just fails to download.I have turned data on, but I'm not sure what else to do. My phone is a Ulefone Note 21...

Public Mobile App will not work on my device

Google states that the Public Mobile App will not work on my device. So how do I Activate my SIM card when it arrives?

I need a customer service agent because I can't submit a ticket. I've tried a bunch of times

A

Getting error changing from esim to physical sim

I have a physical sim. I am also using esim for my phone number. When I tried to change sim in the app, and entered physical sim number, it gave me an error that sim is already in use. I am sure the sim is not in use.Please help. edited by computerge...

Resolved! credit card

I have tried to change credit card payment and website will not accept my new card for payment due.

Refund Request – Account Activated Today

I activated my account with Public Mobile today, but I immediately ported my phone number to another provider and did not use the service.Since the service was not actually used, I would like to kindly request a refund for the recent charges.I unders...

Help needed

HiTrying to change carrieres and need my old account number

Billing issue

I made a payment to renew my subscription for this month but I’m still on hold and the money has been debited for more than 24 hrs.what’s the best way to resolve this. thanks

Resolved! Texting

A new subscription.How do I send texts?I can receive texts but i can't send.

Resolved! Referral transfer

My kid is is going to cancel the line, how can I transfer his 2 referrals to me? I know both friends he referred thanks

Activation

Hello, I activated my cell yesterday and transported my number to enroll with Public Mobile. I am all set and am receiving calls/texts/emails so am unsure why I received an email informing me that I need to activate my cell. I did it yesterday do I n...

Not up dated my new period usages

Dear Customer Service Team,I have my new plan renewed today. Somehow it has a huge number there? It should be zero or close to zero. Would you please check it and update that would be really appreciated.Thank you!Ginny Zhang

No connection after activation

I just signed up for PM this morning (from Rogers). I transferred my phone number and restarted my phone as per the instructions. However, I have no reception on my phone. I've attempted to submit a support ticket, but the "submit" button is greyed o...

Cancel my account

I need to cancel my account. I do not have the phone/SIM card to validate identity.

Add on not working

Purchased an add on for roaming in the US, its not showing up on my account or working on the cell, but they took the money from my account, need my cell asap

My transferred phone number from Koodo is not working

I recently transferred my phone number from my Koodo plan to Public mobile. After I confirmed my transfer from a Koodo text it still hasn't transferred to my Public mobile. So now my phone is not working. I sent a ticket but no one has reached out to...

Resolved! Question re. US and Canada minutes

I just bought the $29 Canada/US plan. It talks about having data in the US and Canada ... so that sounds like I can use my phone in the US? It also talks about US/Canada minutes ... does this mean I can also make phone calls within the US when I vi...

How to refund if I haven't received the SIM and can't activate the account?

Hi guys, I haven't received the SIM card since I purchased the phone plan, and I can't activate my account due to it. So I have made up my mind not to use this phone plan anymore. I haven't used the phone plan for even 1 hour. However, I have purchas...

Recieve text messages internationally?

Is there any way I can check my text messages while not in Canada, U.S., Mexico?As far as I know, a Public sim card won't work on networks outside of these countries.

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