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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can’t access my data

I can’t use my data no texting or searching the web yet I can make phone calls. When I log in to public I have lots of data left. I have been trying everything and I need help

International call

Hello I would like to be able to call to Uruguay from here. Can I buy minutes?

Resolved! Secure account

Hi,If I think that my cell number has been compromised, can a PM agent secure my account against fraudsters. And what info does the agent need from me to do that. Thanks

I log in to my account and it wants me to start a new account

I have multiple accounts for my family and all of them log in properly, but if I log into my account for my phone number it wants me to start a new subscription. I have no idea why this just started happening or how to fix it. I am trying to purchase...

Stolen phone

My phone was stolen and I paused service. Bought a new phone and selected buy eSIM then unpaused service. Will this prevent the previous phone from working on Public and disconnect the phone number? Will I be getting a refund for the replacement eSIM...

E-SIM issue

my device has not been able to use an e-sim and it does not have a physical sim. This has resulted in me having to purchase multiple e-sim's on Public Mobile. Is there a way I could get a refund?

Buy rooming

Is it possible to buy rooming now, but my start day to use that is on next Friday.

Activation problem

Trying to set up my daughter’s phone. It has been a few days and she still cannot receive phone calls and cannot send picture messages. we submitted a ticket but no response from Public Mobile. We have cleared cache, turned phone off and on but still...

Porting trouble

It’s been more than 24 hours I still do not have my number ported to PM. I called Telus from which I ported the number to PM and they confirmed that from their end the port went through. I even submitted ticket twice so far to get help but no respons...

No network since about noon

I have lost my entire phone service since about noon today. I was on my way out the door. I didn't get a new phone or new sim or anything. Just completely lost the mobile network.

Roaming in Mexico

Hello, I recently upgraded to this plan: "$40 ULCWUSMEX Base Plan-60GB-5G" and to my surprise I don't seem to have coverage in Mexico. No data, nothing. How can I get it to work? Thank you.

phone

phone don't ring calls go direct to voice mail

Double payment not showing on the app

I have a double payment that is settled that went to public mobile while setting up my account. It's not showing any app history of payments which is kind of strange. I do have screenshots in my banking of the two payments made back to back with sett...

Account access

I am trying to get into my other account, but the PIN is going to a phone number that is not my phone number with you. How do I get the PIN

Resolved! my text won’t go through to my friend

my text won’t go through to my friend

I have no data on my on my phone

I reset the network settings on my phone and I did everything possible still not data I do have public card in my phone need more help please

missed payment due to new card

My payment failed on my account due to incorrect card information. I attempted to update my card information by logging into the website, but am stuck in a loop of being required to activate my SIM card. My SIM card is already activated and I was pre...

Resolved! Need to add new sim card

Hello i was told to send in a request someone to help complete adding in a new sim card.Thanks

I can't log into my account

Hi. Im having a problem with my account. Im trying to log in and I have a number already but my app keeps trying to get me to create a new account.

data doesn't work since I transferred to public mobile

I transferred my number from Bell to Public Mobile on September 30. Since then, I can call, but I cannot use the internet (I can use WIFI but not data). My Phone is an iPhone, I have a 6GB plan. I see 5G sign on my homescreen. I did....Removed Bell ...

Resolved! eSIM QR code request for my iPhone 17 pro

How do I get the eSIM QR code. Can Public Mobile sent the code? thanks

I want to remove old credit card information

I want to remove old and expired credit cards from my account. THIS SHOULD BE A SIMPLE PROCESS...WITH EVERY OTHER COMANY IT IS!! I have tried to submit a ticket for customer service. But it will not submit. I am frustrated and plan to cancel service ...

Login issues

I have been a public Mobile member for a few years now and recently when I try to login it prompts me to get a subscription as if I’m setting up my account for the first time. I already have a subscription that I don’t want to change but the app and ...

Transfer esim from 17Pro to 15Plus

My 17 Pro is active on an eSIM.It uses the same number as my older 15 Plus, now inactive , but still houses the original sim.I am returning the 17 Pro to Apple.How do I reactivate the 15 Plus on the same phone number? Or transfer the esim to 15Plus?

Resolved! 2FA

Hi, How do I make changes to my 2FA. Thanks

Resolved! SIM Card PUK Code

Entered the wrong code 3 times. It wants a PUK Code now

RESTORE MY SERVICES

I was on 6GIG and i just upgraded to 20GIG and payment of $38 was made (tax inclusive) but until now, i have no services. Meanwhile, my account is showing that i should pay a balance of $18 to upgrade to that of $50. Please, i did only upgraded to 20...

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