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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22091 Views
  • 181 replies
  • 24 Bravos

Lost SIM card and can't activate new account

Hi,I lost my SIM card and I can't activate my account on the Public Mobile app because they can't send the 6-digit OTP to the number linked to my account.Is it possible to get a new SIM card for the same phone number?If that doesn't work, how can I s...

sauccison by Great Neighbour / Super Voisin
  • 153 Views
  • 4 replies
  • 0 Bravos

Resolved! Travel from Canada to Mexico

HelloWhat do i need to do, in order to use my phone in Mexico?My current subscription has unlimited international text and a 500 one-time Int'l LD bonus, is there anything else I need to add to the subscription, to ensure usage in Mexico?Thanks

Cheryle_P by Good Citizen / Bon Citoyen
  • 440 Views
  • 9 replies
  • 1 Bravos

Account is locked

We have 2 accounts with PM, mine and my husbands. When he tries to log in it says account locked due to too many attempts. Even after only 1 attempt it says this. Tried to change his password but still locked out. Help...

Belinda123 by Good Citizen / Bon Citoyen
  • 212 Views
  • 6 replies
  • 0 Bravos

Unregistered Sim

Hello, I've got a problem with our 3 Sim cards.... They all don't work in a phone that has been working and other carrier Sim cards work... Any ideas? 

Kirkd by Good Citizen / Bon Citoyen
  • 181 Views
  • 4 replies
  • 0 Bravos

Data usage calculation is incorrect

I have a plan with 60 GB data at 5G speed. I was notified that I have used 45.63 GB data, but when I check detailed history, it is about 10GB in total. Have you seen the similar thing?

KindSword by Great Neighbour / Super Voisin
  • 112 Views
  • 2 replies
  • 1 Bravos

Resolved! Number Transfer Issue

Hello all! I am reaching out because I bought a plan yesterday from Public Mobil, and requested a transfer number. But it is not working.First, I followed all the steps (provided my IMEI, account number, etc.). My current provider sent me a text mess...

Ariane_CY_V by Great Neighbour / Super Voisin
  • 153 Views
  • 3 replies
  • 0 Bravos

Overcharged

I was double charged and I cannot submit a ticket or get any form of help or support.  I can’t submit a ticket and just keep getting redirected in circles and I’m really annoyed that I might just consider switching companies now next month after bein...

Melly28 by Great Neighbour / Super Voisin
  • 116 Views
  • 2 replies
  • 0 Bravos

US data roaming not working

Hi,I purchased the US data roaming and right now I am in Houston. However, I cannot use the service at all. Please advise. 

Raj25 by Good Citizen / Bon Citoyen
  • 140 Views
  • 2 replies
  • 0 Bravos

Cancellation of service.

Could you please cancel our services for both 506-xxx-xxxx and 506-xxx-xxxx.  We haven't used our service since Jan 25th and got billed for another month of service.  Cancelling your service and getting help is like pulling teeth and I have already c...

Denman123 by Great Neighbour / Super Voisin
  • 315 Views
  • 8 replies
  • 0 Bravos

Resolved! Need help figuring out new phone to get that will work on Public

Hi there,I've tried getting help from Public support staff and they've been less than helpful so wanted to ask here.  Public has informed me that due to upgrades in their system, as of Feb. 14th my phone will no longer work to send or receive MMS tex...

BradL2 by Good Citizen / Bon Citoyen
  • 605 Views
  • 15 replies
  • 0 Bravos

Reactivating account

My account went dormant for the last couple of month's and I am trying to reactivate it. I have the PM SIM card I used just a few months ago but the system is not accepting it as a valid #.  I don't want to pay and wait for a new Sim when the one I h...

Cole_Willman by Great Neighbour / Super Voisin
  • 161 Views
  • 4 replies
  • 0 Bravos

Resolved! Community feedback

Hello - I was just wondering how I can contribute here, share a few things, learn a few things etc.   Someone told me participating can reduce my phone bill?  Is that true or just a rumor?

Lorne_Grant by Great Neighbour / Super Voisin
  • 259 Views
  • 4 replies
  • 0 Bravos

Resolved! Help Please

Hi I have a pre-paid plan that cost $15. I have $17 in available funds but it's not letting me use them, it only wants to use my credit card. My credit card on file is expired and it won't let me update it with the new credit card number. I have no w...

Ansarrr by Great Neighbour / Super Voisin
  • 212 Views
  • 5 replies
  • 0 Bravos

Resolved! refund request

Recently switched carriers away from Public Mobile. Was able to port over number. Was charged for full month (with auto pay) Jan 28 and ended service on Jan 29th. Would like a refund for that last month since I only used for 1 day. Or at the very lea...

CateSkate by Great Neighbour / Super Voisin
  • 315 Views
  • 11 replies
  • 0 Bravos

Resolved! Payment

How can I change my payment method?  

378ljy by Great Neighbour / Super Voisin
  • 101 Views
  • 1 replies
  • 0 Bravos

Resolved! Switching Back Help

I switched from PM to Bell today but decided I wanted to switch back. I went through the process of selecting my plan and when I submitted my payment it said that my payment was processed but I need to submit a ticket to get access to my account/plan...

kcjennifer by Great Neighbour / Super Voisin
  • 171 Views
  • 4 replies
  • 0 Bravos

Resolved! MMS Not Working

I'm trying to troubleshoot a mms problem for my Mom. We are both with Public Mobile, both use Android phones, but for some reason her ability to send and receive mms has stopped working. She can still surf the web on mobile data, so that is working, ...

JoeyA by Great Neighbour / Super Voisin
  • 307 Views
  • 6 replies
  • 1 Bravos

Resolved! Roaming in the US

I am currently subscribed to a public mobile 3G plan and later in the year will be travelling to the US. I understand that in the US they are shutting down 3G networks. So in order to roam with public mobile in the states, before I go will I have to ...

brmel11 by Great Neighbour / Super Voisin
  • 210 Views
  • 5 replies
  • 0 Bravos

I am no longer receiving text messages from Telus Home Security.

Public mobile service has been giving me more and more issues. First I was unable to hear calls from friends that have new phones. I can't receive or send MMS messages. I get network errors. Now, I am not receiving notifications from Telus Home Secur...

jimdh by Good Citizen / Bon Citoyen
  • 292 Views
  • 7 replies
  • 0 Bravos

Resolved! Sponsorship code not working

I was sponsored by one of my friend here. I have the code and thought I entered it but it didn't work and he or I got no benefit from it apparently.How does one put it back in there to make it clear I was sponsored?Thanks

Sebroy by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Resolved! Paid for add on - long distance international - not working

Helloi Paid for add on a few days ago for long distance minutes 300 international and I have tried several time to make a phone call and it says I don’t have any minutes. I tried turning off my phone and back on. I tried submitting a ticket several t...

Steph2024 by Great Neighbour / Super Voisin
  • 284 Views
  • 6 replies
  • 0 Bravos

Very Upset Wife - No group posting and picture downloading

In the last few days, my wife couldn't download/send group messaging to her work group. In top of that she can't send pictures to the group either.(I've changed the APN data as instructed)It's a revolution here, please help if you can.

Fish96 by Good Citizen / Bon Citoyen
  • 336 Views
  • 10 replies
  • 1 Bravos

unable to get cell number

Hi , my sim activation not completed though I paid amount. I can’t download public mobile app without iCloud account and for that I need cell number. Thanks v1104

v1104 by Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 0 Bravos

Unable to send MMS messages

I have an iPhone and it will not let me send MMS messages with pictures. I have tried everything suggested in every community post to no avail. I'm confident it is an issue with PM, as if I swap out the SIM with one from Rogers, MMS works fine (witho...

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