Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2680 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17778 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28966 Views
  • 184 replies
  • 27 Bravos

Esim to sim card

I tried several times to switch from esim to sim card and I get stuck on the last step #6. Also I can't cancel the subscription. This app is a disaster. Can someone help on this?

Richie3 by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment Date Question

I want my payments to charge through on the first of each month. Is this possible to adjust? Or does the 30 day payment cycle negate this? Thanks to all in advance.

graemedw by Great Neighbour / Super Voisin
  • 264 Views
  • 5 replies
  • 0 Bravos

Resolved! Cant login

Cant login, system asking code sent to email when i complete this task its asking for Code sent to my phone which i have no access at this moment. In instructions to reset password its saying either or but not both for otp

Barhan by Great Neighbour / Super Voisin
  • 334 Views
  • 3 replies
  • 0 Bravos

Resolved! Sms

I can't seem to receive picture messages but I can send them, upon receiving picture messages it just says that one or more media attachments have been removed.

Josh9299 by Good Citizen / Bon Citoyen
  • 210 Views
  • 2 replies
  • 0 Bravos

Resolved! Unable to access the My Rewards for multiple phone lines / emails

Hi,Just logged in to grab the $34 50GB plan and decided to see what rewards we have gotten after being transfered from legacy lines but after checking one account none of the others can aceess the site, it just keeps giving me the first accounts' inf...

Cluthe2019 by Great Neighbour / Super Voisin
  • 183 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone numbers have gone missing

We had signed my daughter up to a plan and then my wife and I transferred from Telus to Public.  We had put all the numbers under one account, but realized after that only one phone was actually working.  Now we cannot retrieve two of our numbers.  D...

GwenTiggelaar by Great Neighbour / Super Voisin
  • 309 Views
  • 8 replies
  • 0 Bravos

transferring my Public Mobile number to other provider

I am transferring my Public Mobile number to other provider. I have received SMS from Public Mobile and I have replied "Yes". But my number has not been transferred. It's been more than 5 hours. Can you pls release/transfer my number?

Saifuddin by Great Neighbour / Super Voisin
  • 328 Views
  • 9 replies
  • 0 Bravos

Can't access account details

I can log in, but am stuck at a preactivation screen for some reason even though I already have an active number and was previously able to access my account before the switch over to EverSafe. Can this be reset? How can I access my account? 

uhhh.png
anniehh by Great Neighbour / Super Voisin
  • 191 Views
  • 4 replies
  • 0 Bravos

Resolved! Subscription Not Activated (stuck in app)

Hi, I need help with completing my subscription and setting up my phone/transferring number. I've completed until Step 6, but now stuck in the app because of an error with the subscription. Thanks

jwong26 by Great Neighbour / Super Voisin
  • 151 Views
  • 1 replies
  • 0 Bravos

Resolved! may become incompatible???

Looking to change my subscription to $29, and then I am warned:"Additionally, data add-ons associated with your current subscription may become incompatible if you change your subscription."What the heck? Why don't you just TELL ME IN ADVANCE what wi...

shawnpetriw1 by Great Neighbour / Super Voisin
  • 283 Views
  • 6 replies
  • 0 Bravos

Resolved! New esim activation and nothing is working

Hi there,I’m a new customer and just signed up for the Canada US plan. I have an iPhone 11 and was able to install my esim but my data isn’t working or my cellular (I’ve turned off my wifi), even though it’s showing like I’m connected. I tried to log...

Gadgetchickie by Great Neighbour / Super Voisin
  • 356 Views
  • 6 replies
  • 1 Bravos

Service

My brother wants switch from Telus to Public mobile.  He needs data.  How can he do it? What's the process? Thanks for answering Champa   

champa1 by Good Citizen / Bon Citoyen
  • 106 Views
  • 2 replies
  • 0 Bravos

Resolved! transfer phone number

Hi I am trying to complete my activiation and when I put in my phone number to transfer it says it is not a canadian number even though it is.  I am not with Koodo I'm currently with Virgin Mobile and when I try and chat with a live agent I just get ...

Williamwhite by Great Neighbour / Super Voisin
  • 284 Views
  • 7 replies
  • 0 Bravos

Help please

Good Afternoon,Switched my daughters phone and her number and plan did not transfer over.  Let our subscription run out and just repaid and subscribed to a new plan but she does not have a SIM card.  So she has a plan, but no SIM and her texting and ...

Zorzenone by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 0 Bravos

Resolved! US roaming data/text not working

HelloI have not been able to use my add-on us roaming data/text.  I have switched to T-Mobile and AT&T... but when try to call out message indicated my plan is not ... But in fact, I have paid for it.  I tried with two different phones, the same... N...

ChanKim by Good Citizen / Bon Citoyen
  • 415 Views
  • 11 replies
  • 0 Bravos

Resolved! Old $15 plan w/ included 250MB data grandfathered?

Hi,Just wondering if anyone knows if the old $15 subscription plan with the included 250MB data is grandfathered for those of us that are still on it.  It was too complex of a question to ask the PM chat bot...Thanks!

Resolved! Help - New registrant encountering multiple errors

Hi good people!Signed up for a promo plan. Paid using online and continued to port over number. Koodo sent me a msg asking to confirm porting - I replied back Yes. All was good.Then my phone isn't sending/receiving calls. The website is giving me 'Fo...

Dingo212 by Great Neighbour / Super Voisin
  • 187 Views
  • 2 replies
  • 0 Bravos

Historical information

Hi i would be interested in knowing how much data I use per month.  I see PM gives a day by day summary for up to 90 days but i would just be interested in a monthly total going back a couple of years.Anyone know if that is possible?TIA 

EdN by Model Citizen / Citoyen Modèle
  • 174 Views
  • 4 replies
  • 0 Bravos

Resolved! Adding an additional line

Hello, I would like to port over my son's number to PM but can I not just do that under my ID?  Do I really have to create another ID and password for another line? Thanks Steve 

STEVEslater by Great Neighbour / Super Voisin
  • 219 Views
  • 2 replies
  • 0 Bravos

Resolved! $15 plan

Why $15 plan is available only for new activation?PM seems to want existing customers to pay more or moving to other providers. 

EB0 by Town Hero / Héro de la Ville
  • 752 Views
  • 17 replies
  • 1 Bravos

Resolved! Re: Did not get any rewards/points for loyalty

My rewards are gone too. I got charged $30 instead of $20.My rewards were:Autopay reward $2Loyalty $5Refer-a-friend $3Plan is $30, minus rewards it's $20 plus HST.The old rewards  didn't get converted and didn't get applied.

em70a by Great Neighbour / Super Voisin
  • 335 Views
  • 5 replies
  • 3 Bravos

Resolved! top up not working

I added top up to my account but still can't make calls 

qaziphone by Good Citizen / Bon Citoyen
  • 278 Views
  • 5 replies
  • 1 Bravos

Resolved! Change plan

I just changed to the 5G Canada/US Plan online.  The payment has gone through, but my mobile phone didn't update the new plan information (still shows the old plan information).  Help from anyone please.

Noodle123 by Great Neighbour / Super Voisin
  • 212 Views
  • 2 replies
  • 0 Bravos
Need Help? Let's chat.