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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Forgot email.

When I click that I forgot my email and input my phone number, the response is that an email was sent to the address linked to my account. This is the address that I forgot (I have changed internet providers and no longer have access to my old email)...

cellphone rv cellphone booster

How do we register a Rv cellphone booster? edited by computergeek541: changed category label and this discussion isn't related to how to use the Community website

changing a credit card for someone else

My mother, xxxxx, (xxx)xxx-xxxx, is 85 and has no computer nor email. She needs to update her credit card with public mobile. How can we do this? Please advise. Thank you, Trevor Martin Edit: Personal information redacted by will13am. Please do...

Autopay set up in

Anyone know how to set up autopay?I thought It was set up when I first signed up and paid , but lost service for non payment in the second month . Bit of a pain to remember and pay monthly. Have gone into my account but can’t find a link or pathway t...

New phone

How do I transfer my service from an old phone to a new phone my account won't be changing just need the esim on my new phone

Suspended

Why can't I make a payment. It's supposed to be automated. I keep getting a payment error message

Lost phone activate e-SIM

Moved to French support side

new Iphone

Hi I have a new iphone and it says it doesn't support my sim cardthanksjeff

'agent' HELP

duplicate thread

Agent

I need help transferring my old account to a new phone and new esim

What is automatic top up?

I was just charged $45 extra this month for automatic top up? What is automatic top up? Why did it come up -- that's charge is doubling my month fee. How do I get rid of it?

Resolved! Activation new number

I’m having an impossible time getting my number to work for text I can call outgoing but no receive and says the number is active it is new not transferred- not workingthird service ticket with no help avail

Resolved! eSIM

I just registered for $20 monthly plan and the money taken out of my account. But now I am told that eSIM is not compatible with my phone. What will happen now?

Account

I can not access to my account through the app. When I try to log in to my account with my email, it goes to sales instead of my account. What do I do to access to my account?

Account payment update help

I'm trying to update my credit card information, but the only option it gives me after logging in is to activate my SIM card. Any help would be appreciated. Thank you

Resolved! not all calls going though...sow texts set and received

Just moved my wife over to PM. She was originally on Chatr. She said that the service has been poor. She would try to make a call, and it drops immediately..not all of them. She would send some texts..they would take some time to send /receivePhone i...

Trouble transferring #

My husband has received SIM and submitted request to transfer #. Virgin says they did not receive request and therefore did not send SMS to approve. He is also unable to get to the screen under his login to request the number be transferred. It tells...

subscription fees

Did our subscription fees just increase by a dollar without prior notice? edited by computergeek541: changed category label as this discussion isn't related to the self serve (My Account) system

PUK number

I need a new PUK number as I’m locked out of my phone. Thank youJ Valentine

5G not working

my internet connection is very slow or not working at all. I checked and confirmed that I am on 3G speed instead of 5G. I subscribed to 5G speed, why am I on 3G? Please upgrade my speed ASAP.

Bonus

Referral bonus missing

Resolved! CAN-US-MEX plan

I’m traveling to California from Canada, staying there for three weeks.i’m wondering if I have free roaming down there with my plan. It sounds like I do. Do I have to keep roaming on? Is this considered free roaming?

Transferring phone number

I have signed up and paid, but it won’t let me transfer my phone number

Calls on other end cannot connect

Hello,All incoming calls get an error code. All outgoing calls ring, but cut off when answered. Two separate networks tested on.I restarted phone and reset network settings. Still happening.Any help would be appreciated.

Lost account

I am writing for my mother, xxxxxxxxxxxxxxx, who has a Public Mobile account and a phone number but her email has changed and she needs to update her credit card information. It is impossible to enter her account because her email address has been ca...

Somone need to get in contact with me ASAP

NOT ONLY DID TOU PEOPOE CHARGE MY CHARGE TWICE! I ALSO HAVE NO CELL SERVICE BECAUSE IRS SHOWING THAT A PAYMENT DUE BUT YOU PEOPLW CHARGED ME TWICE!! SOMEONE NEEDS RO GET IN CONTACT WITH ME SINCE NON OF YOUE CHATBOT WORKS BEFORE WE HAVE A SERIOUS PROB...

Why did I have an extra payment come out ?

I pay a monthly fee of $45.60 which came out July 7 from my credit card. I noticed on my online banking today from my debit card a payment of $18.37, it said, OPOS public mobile self 85547. Could you tell me what this payment is?

I was charged 2 times for physical sim card, they I ordered a mount ago and I still did not get it.

Resolved! Can’t get eSIM after successful transfer

I received the SMS message from telus and I replied yes. I received their confirmation it was completed but I didn’t get the chance to load the eSIM and I accidently closed the app. Can someone help me please? My phone isn’t working and I can’t get t...

Invalid Number for porting error

Hi there, I attempted to port my number to PM from Rodgers this past Saturday evening. I received an SMS message from rogers to confirm that I was cancelling my account and Replied 'YES' , I waited for about 30 minutes and there was no further instru...

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