Community

Payment made but cannot made calls

I just made my 30day payment but the account is still locked. Does anyone know why?Thank you for your help:)

trying to transfer to esim on iphone 17

It say invalid phone number when i try to transfer my phone number from my iphone 12 to my new iphone 17pro max.i tried on the new phone, old phone, as we on the website.How do i need to proceed to do that??

Can't transfer my PM phone number to Fido

I want to transfer my PM phone number to Fido, I received a text to confirm the transfer but Fido says the porting could not happen as planned. My PM account number didn't work. Please let me know which information to be used to complete the transfer...

Data problem

Hello,My mobile data plan did not activate as it should on the 1st of the month. I have already paid, but I had no internet access, which caused me serious problems. I want my plan activated immediately or a full refund for this month.If this is not ...

Try to use hotspot on my iPhone XR: to enable hotspot on this device, contact public mobile

Do I need to a customer representative to enable my device?

Transferring Number

I switched from Fido to PM and I followed all the instructions until it says to install eSIM and that didn’t work. Then I tried to log in to the account on the app but it doesn’t work. The log in works only on the website. But I’m locked out because ...

Unable to select email options as an OPT

Hi there I’m trying to activate my code but I’m unable to select an email address as the OPT it’s quite annoying so struggling to figure out how to do it

Sim Card Activation

Hello,Good day.Last night, I tried to activate my line, but unfortunately, at the final step, the system gave me an error saying that the SIM card subscription could not be activated and that I should contact support.I exited and logged in again, but...

plan is not working

I recently purchased a plan form public mobile. however, people from other provider like Fido cant call me or I cant call them. some times working but seems unreliable. could you help to fix the issue.

Regret

I regret my choices. Specifically, joining public mobile.

Payment

I ordered a $50 plan and an hour later changed to a $45 plan. How will I be charged? Will I be doubled charged or will the $50 one just be changed to $45? 

Unsubscribe

I didn’t mean to subscribe now it has my bank info and it will continue taking the payment. How do I take this off and get a refund? I’ve been trying to get a refund since the night it went through

Can't log in

When I try to log in, it says unauthorized,  for security reason we can't log you in at this time.

How do I set up an account pin?

My 2nd number

Hi I have a secondary number that I do not have account for and I want to stop my automatic payment and l also do not remember my pin what do I do.

Change plans

Hello, I recently changed my plan to ULCWUSMEX but since I'm having trouble making phone calls and data in Mexico, I'd like to change my plan to a basic plan while I'm down here. The problem I'm having now is I can't change it for a less expensive pl...

Sim Card

How do I find out if my SIM card had been shipped . Canada post is on strike, is there other ways to get it delivered? 

Data not working

Hello, i renewed my plan on sept 27th and ive been with PM for over a year & ive never had an issue. I was almost at my 75g limit and when i renewed my plan from sept 27th-oct27th. Its still said i used 73 of my 75gigs. And then it cut me off so i do...

eSIM three times but it failed, please reissue a new eSIM

Hello,I tried to activate my eSIM three times but it failed.Now it says the eSIM is invalid or already used.Could you please reissue a new eSIM for my account?Thank you.

Transfer my old number to Public Mobile

I couldn’t find the old service provider CTExcel from your system. Can I still use my old number?

Data usage not reflecting actual usage?

I usually have around 5-10% of data left near the month end cycle, so I was surprised to see that not even half way through the cycle I’ve used up my 20gb of data. I counted the data usage from the app and it only appears to add up to 6gb max. Unfort...

Account

hi there I have 2 accountsid like to merge them as I just had to send almost 50 dollars to transfer my number from Roger’s and get a plan.. when I had funds on the 2024 account that was good until the end of oct , can you let me know if this can be d...

Can't install eSIM

I just signed up for a plan, and am trying to install eSIM on my iPhone Air. Every time I try and pick a number, it goes to activate eSIM on step 6 of 6 in the app, and then fails. I no longer have the option ti click retry, but even when I did, it d...

Top up not working

I bought a 1 gb top up yesterday after I used all my data but I paid for it and it's not working - what am I doing wrong?

phone plans

I have three public mobile accounts. two of them have access to plans under $30 for me and my sons. my son's phone only has a $35 plan. Why doesn't he have access to the sub $30 plan?

Esik not working

Stuck in activitating please help  followed instructions didnt work

Service