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transferring today from Koodo to Public

Verla
Great Neighbour / Super Voisin

Since this morning, my iphone has been a set of flux waiting for the transfer to be completed.  I'm not sure why there is a setting for Personal and Primary.  

the personal is showing Network Selection Public Mobile, however, when I go to make a call my phone automatically switches to Primary and will not complete the call. For some reason "Primary" shows Koodo.

This needs to be fixed.  I would love to get someone to assist me please.

Verla

4 REPLIES 4

Verla
Great Neighbour / Super Voisin

Oh good idea.  Appreciate that.

Verla
Great Neighbour / Super Voisin

Yes, I have tried that twice.

eddieO
Mayor / Maire

Hi @Verla, have you tried shutting down and restarting your phone? Sometimes this helps. Have you also confirmed that your Koodo SIM is no longer working when it is in your device?

slusagm
Mayor / Maire

is Koodo's a physical sim? remove it

if it is an esimz as long as you have replied the text to Koodo to approve the port, you can usable to Koodo eSIM, just disable "Turn on thos line"

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