transferring today from Koodo to Public

[Verla]

Since this morning, my iphone has been a set of flux waiting for the transfer to be completed.  I'm not sure why there is a setting for Personal and Primary.  

the personal is showing Network Selection Public Mobile, however, when I go to make a call my phone automatically switches to Primary and will not complete the call. For some reason "Primary" shows Koodo.

This needs to be fixed.  I would love to get someone to assist me please.

Verla

[Verla]

Oh good idea.  Appreciate that.

[Verla]

Yes, I have tried that twice.

[eddieO]

Hi @Verla, have you tried shutting down and restarting your phone? Sometimes this helps. Have you also confirmed that your Koodo SIM is no longer working when it is in your device?

[slusagm]

is Koodo's a physical sim? remove it

if it is an esimz as long as you have replied the text to Koodo to approve the port, you can usable to Koodo eSIM, just disable "Turn on thos line"