Transfer from Koodo to public
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12-30-2024
12:39 AM
- last edited on
12-30-2024
10:24 PM
by
computergeek541
I have already submitted a request to transfer my service from Koodo to Public Mobile.
After submitting, I saw a message stating that if transferring from Koodo, I would need assistance from an agent to complete the process. Could someone please help me finalize this request?
The phone number is: 647-xxx-xxxx.
Thanks!
Merci!
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12-30-2024 09:34 AM
Did you leave tge the Koodo SIM in your phone for the text?
If you did and didn’t receive text. Just contact a CS_Agent and they will contact Koodo to resend the text to you.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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12-30-2024 02:22 AM
Do you have a prepaid Koodo plan versus post paid Koodo plan. If prepaid Koodo plan, you will need to contact customer service agent to manually complete the port. Prepaid Koodo and Public mobile share the same backend systems.
If postpaid Koodo plan, you should have received a confirmation text within 1-2 hours to complete the port request.
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12-30-2024 01:33 AM
hi I did not receive any text. I can only receive verification code.
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12-30-2024 01:32 AM
Yes
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12-30-2024 01:23 AM
Hi MengyuanLou, it's probably best to not put your number in the community forum for your own safety.
You should have gotten a text, which it sounds like you did to transfer. All you need to is reply "YES" if I recall correctly. It should swap over in the next few minutes or an hour or so.
