Change esim to esim due to a broken phone but charged with $5

[KKim]

Please credit back my account with $5 as I was charged with esim even though you claimed the following:

"If you need to transfer your eSIM to a new device, a new eSIM will be required for the new phone. Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions. For more details, you can refer to the eSIM FAQ."

My iphone 14 with esim was lost so I needed to activate esim on my old iphone 12. However, this transaction charged me $5.

[CSA_PM]

Hi @ KKim,

As already mentioned by @ slusagm  you’ll need to open a support ticket so a customer support agent can assist you.

[slusagm]

pay first and ask for reimbursement, which they will

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage