IMEI number ?

[Chip5]

I subscribed using  E-Sim but They said I gave the incorrect IMEI number. And my phone will not respond

when I phone my transferred phone.# xxxxxxxxxxxxxxxxx ? This is my phones IMEI xxxxxxxxxxxxxxxxxxx

Please help

James 

[hTideGnow]

hi @Chip5 

better to provide the account number of your old carrier instead of the IMEI.    PM porting support team can help with the update.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[Meow]

Please remove imei and any other personal data from public forum. PM staff does not provide support through this forum. If you need their assistance open a ticket.

[slusagm]

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them