Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I recently joined public mobilegot the plan online and asked to ship sim, waited 3 weeks still not receivedwent into the app to activate with eSim but didn’t finish setup, bought a physical sim in store today and tried to complete activation b...
I reset my phone and deleted my esim. I was told by PM that they cannot provide me a new esim.I will need to get a physical Sim card.IM DONE WITH PUBLIC MOBILE!TOO MANY HEADACHES AND NOT WORTH THE SERVICE AND MONEY.Can someone please tell me how to p...
I juat paid for a new subscription for my brother, bit he's not with me physically. The phone is with him too. Can i download the app on my phone and activate his esim? I will also port his number from freedom
I am trying to port out but unable to receive the sms and than they told me msg on community but here again i am getting nothing...so plz someone tell me its very important for me to port out thank and plz
I would like to cancel the account I got for my daughter. We Don't know where the esim ended up in cyberspace for the ph# PM provided. When I try to log in the 2FA code gets sent to the number lost in cyberspace so cant log in to cancel. My visa keep...
I recd a SIM - I have not activated it as I want to cancel (I was told if I cancel before activation it would refund my charges). Can’t find any way to cancel !! Please advise!
I bought an esim plan and when reaching the last step, it wasnt installing and they didnt send me an activation email
I factory reset my phone. Esim was deleted. I had to create this account just to post this because I cannot login to my real account because it requires 2FA by sms. I have tried the email option but my gmail also requires 2FA by sms. Please help.
How long does it typically take to port a phone number from Telus?
I am a new subscriber to Public Mobile and in the transition I’ve lost all my contact are most of my contact information. I have a Samsung S 70 phone.
Can't get past Step 6, can't restart the process. It says something went wrong, Contact customer service for help. Tried and nothing.
I am fully locked out of my account with no way in. There is no customer support? just an ai that doesn't help. I've waited more than three hours multiple times, trying to reset my password. Can someone please contact me
So I transferred my phone to a new phone but it says it cannot transfer my eSim from my old phone
I was trying to create a new PM esim for my kid. I started by creating a PM account from PM app from my mobile and took it all the way through getting the number selection. When it came to esim, I assumed it would provide a QR code so I can scan it ...
I've had the same physical sim card since 2021. Previously I had a Google Pixel 4a device and all text services worked perfectly.A few weeks ago I purchased an international version of the Nothing Phone 2a and put in my sim card. Generally everything...
Device: SM-A145FIMEI: ############## Thanks
Received eSIM not installed error after signing up with Public Mobile. Hours later and have not received welcome email for QR code to setup eSIM. Can someone please assist?
Does anyone have a recommendation on saving data??
I was prompted to wait 48hr and My number would be visible and linked to my eversafe ID still not liked kindly help
when use home wifii to sign in public mobile account it works fine. Login with my public mobile cellular data this what I see on my screenCan anyone help me resolve this issue plz
Just signed up with your eSIM. Messenger says I must put the phone number in Settings but when I try it won’t save it
I have already blocked a spam caller but it keeps sending voicemails still. How can I block that phone number from sending voicemails too?
I didn’t get a QR code for my eSIM upon sign up. How do I get this? I can’t complete the activation.
Why
I cancel my subscription to my $20 account. I want to activate my $15 plan with the same Sim card. However, it keeps telling me that the SIM card is already in use. How do I transfer the SIM card to the $15 subscription?
I was never given a shipping confirmation code, just a confirmation email. No tracking, only a note that it was shipped via Canada Post. Is has been a week now after the supposed estimated delivery date. What now?
PM charged me for a subscription and the phone line wasn't activated or linked to my email, so it doesn't work and I'm basically paying for nothing. I want to cancel the subscription and the Agents keep asking me questions and giving me excuses or ig...
I noticed a few weeks ago, it shows a very high usage of data every day in my account. Example 1; it says I used 13 GB in 2 weeks. No way I use that much. My usage was less than 10 GB for entire month. I am out only 3 days of a week for the day time ...
I gave my number that I wanted to be transferred. I can't get the verification code as text is not activated yet. Please help. I have tried changing the number to a friend's so I can get the code. But can not change my number request. Helppppp
