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Upgrade

My current monthly bill charge is pending on my visa. I’m currently paying $35 a month for only three gigs. You are now offering 20 gigs for $39 I would like to upgrade to this plans asap.

I have two accounts and can’t access one of them

I have two separate accounts (one for work, one personal) with different log in information and different subscriptions. I can access my work account without issues, but if I try to log into my personal account it links me up to my work account and I...

Activate sim card

I want to activate new sim card 

Cannot Text Internationally to USA with $25 Monthly Plan - Problem Solved

Found the problem by taking advice from responders. Deleted the +1 in front of the number and it works fine   

Upgraded plan

I upgraded my plan 4 days after payment.Why haven't I received a credit for my old plan payment?

iphone se 2020 unlocked?

I'm looking at an Iphone from Facebook Marketplace and am wondering if Public Mobile unlocks these phones?If it's not unlocked will Public Mobile do it or should I ask them to? thanks 

I would like some help with confirming my email address?

most of the questions in the lounge I can’t answer because it tells me to confirm my email address but I didn’t get any email like that to confirm my email address, I was wondering if I can get help from an agent to fix this for me.. I tried incognit...

Finally got the phone working but can’t get incoming calls

So after finally reaching my other provider I got the phone working my profile shows my transferred number can make calls and send and receive text messages but can’t get any incoming calls ?? Does it take awhile for the number to transfer ? It’s bee...

data & minutes

hi.  my wife has an old doro flip phone and only uses it for emergencies.  i have an iphone and we'd like to transfer her international minutes and data to my account.  is that possible?thanx

Not receiving our verification code to set up EverSafe

We just signed up and have a physical Public Mobile SIM in the phone. Trying to set up the app but we are not receiving our verification code. Entering the incorrect verification code multiple times does not work. I've read through other threads here...

Text message issue.

when someone using iPhone sent me messages, they were sent to someone else, and the person replied. I have an Android phone, but messages sent were blue (supposed green). I can text and messages were received with no issue. Hacked?

HELP! USA $30 add on not working

Hi, we are in the USA and this morning before we left Canada we added the $30 for unlimited talk and text and 3gb of data, the payment went thru and now my husbands phone is not working here. He can’t receive calls or texts or send them and the data ...

I asked a question to community a couple of hours ago.

It was titled reinstate. I got 4 results. Neither helped. How do I reply to those replies? Or how do I let those folks know what happens when I do what they suggested? When I click on the reply box it just takes me back to my original question

FAMILY PACKAGE PLAN

Is there any family package Plan or are there plans to introduce a family plan?

Public Ads.

EverSafe won't convert my PM account "Invalid Email" on form validation.

Hey.  Did anybody else using a 5 letter TLD get converted?My email is in the format of name@domain.today but the Eversafe Form won't accept anything past 4 characters on the Top Level Domain.i.e. name@domain.ca works, name@domain.com works, name@doma...

Reinstate

My elderly neighbor was with public mobile. Lost his wallet two days ago so cancelled his credit card that was his pre-authorized payment for public. For some reason his public account was cancelled. He lost the phone number he has for years. He is n...

Sim card not received

Hi,I ordered my sim card on the 15th of July and haven't received it yet.Can you please check if everything is fine?Thanks,Auria MxxxxxEdit by Dunkman: removed personal information 

Billing

I had $25 plan and I was paying $17+HST because of loyalty, referral, auto pay. Now I upgraded to $39 plan and It charged me $39+HST. Where is my $8 discount for loyalty, referral and auto pay? 

Number transfer issue

I am trying to transfer a teksavvy coop landline to new public mobile account.  I was told by teksavvy that they are incorrectly identified as a re-seller on the transfer form so it is getting rejected. No one appears to be able to help.

SIM

@ Everyone …I just activated a sim and wanted to switch my  number from my old provider I don’t have the old sim so I can’t and now it’s not letting me just have a new number 

Port phone number off lost phone to new sim card.

Hey all,I recently lost my phone. I bought a new sim card but cannot login to my account because the verification code gets sent to the phone I don't have. They do not offer any alternative verification methods.Any ideas? I want my life back...Thanks...