@helloguys
You can contact customer support to perform a Sim swap for you but you will have to supply them with enough info to verify your account. The basic info required is:
- Full name and address on your account.
- Email and phone #.
- 4 digit account PIN #.
Since you are likely missing some of this info (supply the email address even if you don't have access to it.) You will then have to supply at least 3 more vital pieces of account info to verify your account. Gather as much of the following info as possible to answer the additional questions asked by the CS_Agent:
- Last payment date, amount, type and last 4 digits of the payment card.
- Account # ( if you have been here a long time your full account # is in your "Sent to" portion of your Public Mobile welcome email.)
- Last add on purchased, type, amount and date purchased (if any).
- Alternative phone # (if any).
- Rate plan, amount, features and due date.
- Any additional (promo/freebie) add ons on account.
- Payment card registered for autopay, type, expiry date and last 4 digits.
- Last 4 digits of your previous sim card.
- Referral code.
- Amount of RAF and/or Community points earned last month if any.
- Last phone # that was sent/received a voice call or text.
- Date of your activation (anniversary date).
Send a detailed message to customer support describing the issue and as much of the basic account info as possible and explain the info missing ((email and 4 digit account PIN #) and wait for the additional verifier questions. Contact customer support using the link below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Good Luck!
