Data Usage limited - after top up

[Milenab]

Hello I had information that I used all my data for this month.  I topped up yesterday for 16.80$ extra and today the same - and it still doesn't work. Why is that?

[computergeek541]

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@Milenab wrote:

I tried, no luck. My whatsapp is working, research online too but I can't hotspot which is necessary for me,

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Is it possible that Whatsapp what working on Wi-Fi?

[computergeek541]

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@Milenab wrote:

Hello I had information that I used all my data for this month.  I topped up yesterday for 16.80$ extra and today the same - and it still doesn't work. Why is that?

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After running out of data, apply a payment to the Public Mobile account does not give you more data and data does not start working again just because money as added to the account.  An add-on needs to be purchased or the plan changed to get more data.  Keep in mind that if performing an immediate plan change, no refunds or credits are given for the time remaining on your old plan.  Also, you might not be able to go back to your old plan later on.

[hTideGnow]

hi @Milenab 

Support usually reply  within 2 to 4 hours.  Check the community inbox for their reply 

In the meantime, check the Data usage status, maybe you can tell where most data gone from 

[Handy1]

@Milenab  They usually will reply with 1-2 hours sometimes longer 

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Milenab]

private message sent

[slusagm]

if WhatsApp and research working, it is not a data used up problem 

Reset All networks might help.  And then off Power Save mode and Data Saver

[hTideGnow]

hi @Milenab you sure it is not the data limit setup on your phone?

and you checked My Account?  To avoid browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Milenab  

a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Milenab]

I tried, no luck. My whatsapp is working, research online too but I can't hotspot which is necessary for me,

[Handy1]

@Milenab  Try rebooting the phone first and test again if you haven’t already