Phone not compatible with Esim

[IG4821]

Hi my phone is not compatible with ESIM so I can’t finish my setup of public mobile subscription, called different people and been on hold 2 hours no support . What is the proper step to fix the issue or get refund , since I can’t setup the service I am stuck .

one more thing I purchased physical SIM card from Telus but still no way moving forward 

any help 

[hTideGnow]

 HI @IG4821 

one more step and you are all good. 

just ask PM support agent to update the sim card number for you:  Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@IG4821  Get support to sim swap the number for you to the physical SIM card so you can complete the activation in the PM app 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437