Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,My service is on hold for no reason. I tried to pay by the credit card but the payment is not accepted.My credit card is active and I can make payment by credit card. Your system is not accepting my credit or even debit card payment could you p...
Hi, allI just subscribed to public mobile last week, and received the sim card few days ago. but when tried to active the account, I always got an error message of "Subscription not activated" in the last step (after I chose a phone number), and ther...
Hi there,I ordered a sim card online on 21st Feb, but I did not receive it yet. It has been a long time.
I recently switched over the public mobile. When I got to the transfer number page, it failed to move my number and I can't login on the Public Mobile App. When I try to use the website to log in, it redirects me to "Forbidden A1" on the page. I chec...
I have created an account today using an Esim, now when i try to login , I get a message saying they are sending a verification to my phone # however i am not geeting that # , i am getting text messages from other people but cannot receive phone cal...
Can anyone tell me if i will be issued or sent a new Sim card by upgrading to promotion offer? If so , how am i getting new card that offer says it comes with two types physical sim or e-sim?Thank-you for any feedback on this renewal upgrade.
Hello,I am trying to port my number from FM prepaid, I was unsuccessful when I tried with the account number from Freedom in the format of DBCXXXXXXXXXXX. This is the only account number on my FM prepaid. Is there an alternative way to do is other th...
Hey guysI understand that for the $34 5G 50GB CAN/US plan you get a free SIM card. I didn't want to wait the upwards of 3 weeks to receive my SIM cards, so I ordered 2 off Amazon. However, those are not due to arrive until tomorrow (March 5th) and ...
How can I connect to 5G network?? I switched to a 5g subscription, but I'm only able to connect to LTE+ network. 5G network doesn't show up.
I’m stuck on the activation page on the app in order to finish my subscription and get my QR code for my eSIMS. I got my number transferred from my old provider but I’m still stuck on the transferring number page
Hello, my phone number was stopped using service, because I could not update my credit card from my online account. Please help me. Thank you.
I've had an account for about eight years. My email address has changed and perhaps also my phone number. I have not used the newest sign in program. I do not recall my old password and the old registered email address is wrong. I can not get system ...
I just switched from fido to public. My iPhone have network signal and can make calls and receive messages, but I cannot receive messages or receive calls. eSIM card. How to fix it? Thanks.
On my phone I have, one physical and the other eSim, both are Bell.I did an eSim port from Bell to PM and as part of the activation I was prompted to select one of the existing lines to replace. I selected the old eSim and continued. I replied 'YES' ...
Hi,I've been trying to activate the $34 50gb, unlimited text and call, US / Canada plan while the promotion is on and keep getting a message that says:We encountered an error processing your request.This may be due to a system error, please go back t...
I am trying to select picking up a SIM card while subscribing (for the first time) to Public Mobile, for the US-Canada plan @ $34 a month.My account defaults to Ontario (even though I am in Nova Scotia) When I enter my shipping address in the store ...
We cant send any pictures to anyone
I just need to make sure about the plan.we can go anywhere in Canada or the USA and use our phones for calling and texting without any roaming packages or add ons correct? ive seen some people post about buying add on roaming....please confirm it' fo...
after poring out from from rogers to Public incoming calls are not working
I was referred for Public Mobile, and during the setup process I did not see where to put in the referral code.How do I credit this persons referral now that I'm already a subscriber?
I never updated my APN settings in time. I just noticed I couldn't send a picture text on the weekend. I've updated the settings now. Rebooted my phone several times. I have also popped the SIM card in and out. Nothing seems to work. Using an Google ...
Prospective new customer, I need a physical SIM but my shipping address is not recognized. Tried several times all failed, how do I resolve this?
I recently ported over from Koodo to Public Mobile, and I cannot get RCS messages to work with google.I have attempted all of Google's troubleshooting, as well as updating my APN on my phone. It continues to be stuck attempting to verify my phone num...
Why am I not getting calls or text messages all of a sudden? I can send messages and make phone calls and data works fine
My eSIM activation failed so I tried to use the QR code to re-activate it but it kept failing immediately. I deleted the eSIM thinking I could use the QR code to try re-installing it again, but nothing is working! Any help appreciated please!
Payment voucher not working
I cannot verify my wife's account as the text msg from Eversafe is going to an old number no longer in use.We cannot log into her account to change the number. We cannot receive the as the number is not valid. That is the loop we are in. HELP
Hi,I am activating a new line with PM and need to wait for the SIM to arrive.Can someone confirm if the billing cycle begins as soon as I select my plan & order the sim, or does it wait until I activate the sim card itself.Also, the current promo for...
Hi,I used my wife's phone's IMEI number right within the Public Mobile website to check if her phone supported eSIM. The website came back as eSIM supported, so I signed up for the $34/month plan for her on eSIM.Once I downloaded the Public Mobile ap...
I purchased a plan, activated my SIM, but nothing works. I put my wife's Public SIM in my phone and it's fine. I used the chatbot to get support, but no one has got back.Any tips?
