Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I wanted to change my subscription to the new black Friday deal and I didn't click renew so I was charged for a full month instead of just having it switch over once my current month ended. So now I've double paid for a month. Anyway to fix this?
Hi public mobile,My phone number is not transferred successfully from the pervious mobile company. Can you urgently re- submit the porting request?
Hello how do I get a refund? My credit card has been charged 4 times for a subscription from Black Friday. The website and app wouldn’t let me go past payment section but still the transactions went through onto my card. I have no access to the ...
I hope scamming me into an expensive plan for 1 month was worth it. I'm outta here and will never be back.
Everything else matches up but the phone number on the actual phone is someone else's so not mine and it was a number originally ported by another customer not having any luck submitting a ticket AGENT EMAIL BACK
Looking for annual pre paid plans for ultimate talk and text plus some data, can someone please give me some details?
Hi. I need some assistance. I placed a service request ie ticket on Sunday and have had no response. I am unable to submit another ticket - I get an error messageI am a customer of Virgin Mobile. I considered moving my business to Public but after ex...
How to use my existing PM Nano sim in my 6th gen iPad (2018) as an alternate instead of my (android) phone for basic functions i.e. phone calling, web surfing. Instructions and / or pros & cons please?
Hi, I have been trying to access my online account to reactivate my plan and number but when I login, it takes me to a blank page with a message that says access denied. It’s not yet been 90 days since my line was suspended. Please I need urgent hel...
I recently set up a Public Mobile account with an active plan, selected eSIM so I would like to set that up however when I download the app and enter my credentials, once I click login it brings me back to the login page where I have to enter my cred...
I signed up for a subscription on Friday and it's now Tuesday. 3 duplicate charges that were authorized have now posted on my visa for failed activation. I sign into PM app and I get this...Any selection (continue with eSIM, order a SIM, already ha...
New activation to public mobile when I saw the $34 for 40 GB deal, after activation the account shows only 20GB left. Anyone can help? @CS_Agent Thanks,Erin
I activate my account and receive an email of confirmation, but did not receive 6 digit code to confirm idienity
Hi everyone,I am having an issue on transferring my old number from Koodo Prepaid to Public Mobile since Yesterday.As instructed in the Chat service, I have activated a temporary number, and submitted a service ticket to the CS_Agent to complete Tran...
How to cancel subscription.
I received an Activation error during the eSim porting process. I tried to log back into the app, but it no longer allows me to move forward, It generates an error "Forbidden A1". I have tried on PC and on the phone several times now with no success....
Hi New subscriber here. I need to correct the MEID number on my phone to complete my transfer. Please could someone from customer support contact me. Thanks
After enrolling one of their subscription plans, will my credit card be charged even though I have yet to start and complete the activation process (since I'm waiting for the physical sim card)?
Hi, Yesterday I changed my plan to $34/month for 40gb 5G data but it's not activated yet and still it's the old plan.
Hi,I subscribed public mobile's plan on my computer on Nov 20. An error happened after I paid the bill. How can I require refund from public mobile?Thanks.Best,Jian
I was originally using a web browser when I was signing up for a subscription. I was able to successfully complete the payment, and the last page informed me to use the Public Mobile App for the Sim card. When I went into the app, it brought me back ...
@CS_Comms My account is locked for more than one day, I need to get connected with a moderator or customer support to find my account number. Any suggestions? Thank you.
My old sincard and phone is lost. Bought a new one and new to port my number with PM to a new company. I need to Have a customer service person manually process the port out acceptance
I switched to PM a couple months ago and my phone number from previous carrier was working just fine. Then, several days ago I noticed I wasn’t getting any calls and friends were saying their calls were going straight to voicemail. In my settings it...
Hello,Yesterday I successfully ported 4 numbers from Koodo to Public Mobile using eSIMs, but the fifth number I tried to port is having issues. I received the text from Koodo to authorize the port and replied "Yes" and I received an email from Koodo...
I just switched to public mobile, I need to transfer my phone number from Koodo. Won’t let me open ticket , says come here and get it fixed .., any help would be appreciated
Hello, I wanted to inquire at what stage of the new membership process the refer-a-friend code must be entered? IE: When selecting the plan? When activating a SIM? other? I want to refer a friend to Public Mobile and want to make sure they do not ski...
Hello, sorry for the newbie question. Public's article about transferring a phone number from another provider is not clear. It says "make sure that your old SIM is still inside a device". Do I need to buy a new SIM card, or can I just keep the one ...
I tried to sign up with no luck completing my activation. I’ve spent too much time trying to get help and this service is terrible. Now I’m trying to cancel my account and get a refund of the subscription that the system was able to charge me for but...
I am considering switching to Public, but there website do not have any details of these "included" features. Can someone in the community please let me know: 1) How much voicemail do we get? 2) Does Public's Call display include both the name ...
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