Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I am not sure if my first email worked or not. I can't see if it sent. I will try this again.Are you able to offer the 29$/month promo to existing customers? Fido has the same promo and I am thinking of switching to them if you are unable to of...
Is the loyalty bonus usable in the USA if my plan currently includes CAN-US data?
Hello,I see that you are offering a 29$/month promo for new customers only. I saw that FIDO is offering the same thing and was thinking of switching over with them. But if Mobile is willing to offer the promo to existing customers like myself, I will...
I transferred my phone number from Fido yesterday but I cannot get many text messages/phone calls. Replied YES to the text message from Fido. Oddly enough, I thought it was fine because I tested texting/calling from my a different phone number and th...
new phone (not yet connected) mirh # entered esim turned red will sim card work ??the cheap flip phone will not scan or download public app any ideas ??
Long Story short, I created a 2nd email to open an account (not the one I'm currently writing from)Before I could activate the sim, that email account was locked out (some Gmail policy about multiple accounts)So I've paid for the first month of sub...
Travelling in Alaska now and there is no cellular network on my phone, even though my area is shown as included in the Public Mobile coverage map. I tried to manually register with AT&T but it failed. I'm currently on the $29/50G for Canada & US plan...
Hi, 2weeks passed but my problem still persist. please resolve my subscription issue I have done payment successfully.
Hi Guys.... Question...........If I go over my allotted plans GB limit, will PM start to use my newly added data add-on which expires in 150 days? OR could they end up using my older Data add-ons that have No Expire date? I'm hoping that they would...
On March 21, I needed brief voice minutes for one day due to an unscheduled stop in the USA. Due to ambiguous nomenclature, I chose the 1000 u.s. minutes option, which didn’t seem to work. Then I chose voice/text add on, which provided the service I ...
Hi I have two PM accounts , one of the accounts is locked out , unable to get support I need a way to unlock the account.please help me
I didn't receive the new promotion of 240gb of data, like everyone else has. How do I get this promo? Thanks
i transfer my number from Koodo to public my koodo sim card is still working and public is not active its been two days did replied to the message again can somebody help please
I am planning on switching plans to the cheapest plan. $15 / month. Will I still be able to use the 240GB 'bonus'?I have been a loyal customer for over 10 years. It is sad they are removing the old rewards system. Will have no choice but to switch...
Hello folks, I recently ported my wife's number from Fido to PB and everything worked like a charm however, when I try to login to the PM app it tries to send me a MFA code to her number via text message and she doesn't get it.I can send her text mes...
Hello, it seems to be that I have an issue with my ported in number. I am not able to receive any calls or texts, but outgoing works with no issues. The old providers sim card is no longer working. Please help.
I paid for a SIM and I was supposed to receive it a while ago... I live in MTL, does anyone knows how should I get one or if I should re-order it ?
Why all of my incoming calls goes to voicemail immediately? Please help to fix it.
I need a new phone number that has many similar numbers as possible. It will be my new number but I have 2 autistic and 3 blind family members so I need it to be easy for them to dial me
My phone was stolen. I need a new SIM but want to keep my number. What should I do?
I'm not able to use my US credit card due to billing zip code field. Chat support also doesn't work, so I'm creating this ticket.
Hi, I have a 833 toll free number that I'm trying to call forward my number to, and all that happens is a busy signal, calls do not go through. I can call forward to other numbers, but not my toll free number. Any solution? Thanks, Darren
Online application made but e-sim connection never accomplished. First monthly payment for service not received has been applied to credit card. I want all personal info given to Public Mobil on their online form destroyed and I would like my payment...
Made my first payment but haven't received sim card
Hello, I am going on vacation in the US and thinking about buying the US add on for text/call and data. My mother in law is on Telus and has a plan that includes US text/calling. When we are in the US if I had this add on would I be able to call/text...
I have a solution!If you recently updated your OnePlus phone and it's no longer sending MMS on Public Mobile the issue is with your "Access Point Name" or APN. You can edit the settings for the APN under Mobile Network Settings (maybe under "more" or...
hi, i got a promotional message from Public Mobile a few weeks ago that i have an extra 250 gigs to use in the next 5 months. to take full advantage of it and not pay for my regular 40 or 50 gig per month, i changed my subscription plan but the 250 g...
Just got the text message today that the 5GB bonus data has been added to my account, but in the previous emails I was promised 240GB bonus data. I'm currently on the $34 40GB plan, I did schedule a change to the $15 plan but it's not effective until...
Is there a way to get my postal code added to the system? They're not recognizing my postal code so I can't make a payment
Hello, I am transferring my number from Bell to Public Mobile. I want to keep my current number. My bell line/number is currently active with the sim in my phone.When signing up for Public, do I order a new sim? Or after paying, do I request to trans...
