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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1800 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30204 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41891 Views
  • 185 replies
  • 29 Bravos

@CS_Agent

Is it possible to have same cell number working on 2 cellphones.

MKC10 by Great Neighbour / Super Voisin
  • 707 Views
  • 11 replies
  • 0 Bravos

Resolved! Keeping phone number outside Canada

Hello,During the winter I am outside Canada. I would like to keep my phone number active,  since I return each summer.What I need is something like the cheapest plan possible: one that would keep my account alive and not cost a lot of money.What shou...

Leuson by Good Citizen / Bon Citoyen
  • 2233 Views
  • 29 replies
  • 2 Bravos

Resolved! Cannot receive code from outside Canada

Hello,When I log in to my account, a six-digit code is sent to my PM phone number. I'll soon be outside Canada for a number of months. Outside Canada my PM phone number doesn't work, and thus I won't receive these codes (and I won't be able to log in...

Leuson by Good Citizen / Bon Citoyen
  • 659 Views
  • 5 replies
  • 1 Bravos

Can't receive calls go straight to voicemail

Cannot change network mode so now it's will not highlight says it is in automatic. Cannot get a successful ticket, chat gives me error code every time. Not able to switch to 3G mode or 5G or LTE. 

triangle2 by Good Citizen / Bon Citoyen
  • 976 Views
  • 9 replies
  • 0 Bravos

Resolved! I can't activate my account

Hello,after creating a new account, I signed in. Then a tried to activate the account, but it asked me to log in again and every time it says my email and password don't match. 

gine9292 by Great Neighbour / Super Voisin
  • 402 Views
  • 3 replies
  • 0 Bravos

I need to pay with an American credit card

I'm trying to buy a sim online but I have an American zip code, which has no letters in it. Can I circumvent that through y'all? UPDATE I got a prepaid credit card and it worked just fine. This service is great. Thanks for the suggestions 李李

Taye by Great Neighbour / Super Voisin
  • 1289 Views
  • 7 replies
  • 0 Bravos

Resolved! Exchanging LD minutes for Data

I have 99% (almost 1000 minutes) of my LD minutes gifted to me by PM over the past couple of years.  Is there any way of exchanging the minutes I have left for Data?

Beagles by Good Citizen / Bon Citoyen
  • 566 Views
  • 4 replies
  • 1 Bravos

Resolved! I was charged twice in one day?

I took a look at my payment history and to my surprise last month i was charged twice on Aug 18 at 6:58am and then on Aug 19 at 6:17am. If some1 can explain why or how i can get money back that would be greatly appreciated.

Motasem_K by Great Neighbour / Super Voisin
  • 744 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Scheduled Maintenance for EverSafe Login

The OTP code sent to email does not work.  Tried multiple ones to setup an Eversafe ID and the code sent does not work when entered. Keep saying incorrect code.  I have typed it correctly each time. Tried multiple times even having the code resent us...

Vanerojasq by Great Neighbour / Super Voisin
  • 865 Views
  • 1 replies
  • 0 Bravos

Texts , need help please

I have 2 icons on my iPhone for texting.   one is green and the other white background associated with Facebook.If I use the the green one am I right to think that if the other person has an iPhone also my text should go through even if I have no wif...

Lynban1 by Good Citizen / Bon Citoyen
  • 962 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards system

I'm on the old reward system with an autopay, loyalty discount, and refer-a-friend discounts. If I change plans do I get to maintain this reward structure?

obd by Good Citizen / Bon Citoyen
  • 542 Views
  • 3 replies
  • 0 Bravos

Change submitted incorrect IMEI info

Hi everyone,I’m transferring my number from my old phone but submitted incorrect IMEI info, which I think is preventing the transferring of my number to complete.Is there a way for me to re-submit those details?Thank you!

Elvira_Maria by Great Neighbour / Super Voisin
  • 442 Views
  • 3 replies
  • 0 Bravos

Resolved! I need to talk to an agent

It's regarding payment and being overcharged for service. Plus it shows my service is on hold even after payment, not what's going on.

hmukri by Great Neighbour / Super Voisin
  • 877 Views
  • 8 replies
  • 0 Bravos

Resolved! Permanently cancel the account

I have read the response about deactivating autopay and that will disable the account.That is not what I am asking, I just want to cancel the account and give up the number.Please share the process to do that.

sethuraman by Great Neighbour / Super Voisin
  • 394 Views
  • 2 replies
  • 0 Bravos

Not working

The service doesn't work application not log in I want refund @CS_Agent

Haiderfarooq by New in Town / Nouveau en Ville
  • 370 Views
  • 2 replies
  • 0 Bravos

Overcharged!

How can I get a refund if I've been overcharged?

Dz23 by Great Neighbour / Super Voisin
  • 322 Views
  • 2 replies
  • 0 Bravos

Data add-on purchase but no show

Almost out of data note so i purchased add-on 1 wk ago now im out of data but no add-on was applieddid I !!!! Do something incorrectly!?

Wishart1 by Good Citizen / Bon Citoyen
  • 1118 Views
  • 17 replies
  • 0 Bravos

Sim card swap

Hi every one I have paid for a plan on an e sim , but my phone is not e sim compatible. now I have a physical sim card . Does any body know how I can activate the previous plan on my physical sim ?

Marali by Great Neighbour / Super Voisin
  • 242 Views
  • 1 replies
  • 0 Bravos

Text messages

I can’t reply to a text message. I get * not delivered *. The only ones that are working are people with I phone.

Nowlala by Great Neighbour / Super Voisin
  • 312 Views
  • 2 replies
  • 0 Bravos

Lowest price option to keep the number (don’t need service)

Hi community,I will not be using this service for 6 months + and looking for options to keep the current phone number without needing to make any calls or texts.what is the lowest price option for only keeping the number? Can it receive texts? 

Lulu930 by Good Citizen / Bon Citoyen
  • 1200 Views
  • 14 replies
  • 0 Bravos

Subscription

I have 46 dollars in available funds but can't get a plan on my phone. I have been trying for 2 days now. 

Brook3 by Great Neighbour / Super Voisin
  • 499 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral codes for new connection/port to PM

I was wondering if I could use 2 referral codes for a new connection.For example - I have 2 friends who use PM, and I have their codes, can I use their codes, both at same time, to get a connection or port from a different company to PMAny comments a...

Shubh2023 by Model Citizen / Citoyen Modèle
  • 1139 Views
  • 12 replies
  • 0 Bravos

Changed subscription and charged twice

I agreed to agh the 40 gig for $5 and noticed my plan no longer had Can -Us calling, texting and data.changed my account to Can- US account 2 days later and was charged $55 and then $50.how do I get my refund?

Joeywaskul1 by Great Neighbour / Super Voisin
  • 331 Views
  • 2 replies
  • 0 Bravos

Just joined. And I want my money back.

I just joined late last night and I'm regretting my decision.First it says to enter my IMEI # to see if I'm eSIM compatible. It says yes and I proceed with the payment process. Payment is taken but then this website tells me my phone is NOT eSIM comp...

LRod by Good Citizen / Bon Citoyen
  • 3739 Views
  • 40 replies
  • 2 Bravos

Resolved! speed test slow

I am on 3G and just did a speed test with my data (yes, I turned off my wifi to run it). I notice it starts at around 3mbps or higher but then slows down consistently during the course of the speed test until it is very low. My final result for 2 tes...

Helenruch by Good Citizen / Bon Citoyen
  • 2821 Views
  • 26 replies
  • 0 Bravos

Resolved! I’m having trouble logging in

I was all set up but my son said it was set up on the wrong account and deleted the eSIM.  But to get back into the account it keeps on asking me to put in the security code that they are sending to his phone which can’t receive message because he de...

Owensphone by Great Neighbour / Super Voisin
  • 781 Views
  • 6 replies
  • 0 Bravos
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