Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i acceptd via texto a new subscribtion for 22$/6GO/4G. Was suppose to be for next month. Two month pass and is still not effective! I really answer YES to it…
Hello I need help with payment the credit card is on file but it didn't charge my credit card in July and my phone is suspended. I try to pay on my logging in but when I click on pay button nothing happens, the button doesn't work. It spins for a sec...
I need my number to keep working in India for 2 months so I can receive important texts and calls.
We were with PM for the last 5 years, but what's happening now is... very weird.Fizz (MB) has so great plans, and PM now has even better plans. For new activations only. Seriously, guys?Make those plans available for your loyal customers, otherwise y...
I switched my subscription to $22/6Gb/months and all rewards from before disappeared! AutoPay-$2, Refer-a-Friend-$1, Loyalty Recognition-$3, all this not anymore? Why?Thank you, for help
Hey guys,has any of you not been able to use your data? i haven't been able to use it for the past year and tried several times to contact customer support to no avail. They are also very lousy at customer service, removed my old rewards without even...
When I enter my address, the pick list ignores and uses the one shown, which is wrong.I need to order a sim and can not continue with an incorrect address.What do I do ?
Hi, I recently decided to switch to Public mobile, paid for the plan, waiting for SIM but it taking so long for the sim to arrive. Switched to bell plan due to deal for Lucky mobile customers. Is it possible to get refund for money paid for the month...
anybody not able to log in today Monday July 15/2024...? I am trying since early this morning...dozen of code numbers..nothing going...am I alone in this darn mess..?
how many points do I get for posting or asking in the community?
I have been having issues with my transferring my old number, it has been over a week since i first activated my sim card and went through the whole process. My old phone company sent me the request to transfer my number and all that stuff and yet i ...
Hi there, With all the hype around 5G/5G+, I'm wondering what it's good for? I have 3G and am completely happy with my phone. What is the difference? When is 5G actually beneficial? Is it only for certain (new) phones? Can new phones even run on 3G? ...
I bought a physical SIM. but it won't let me activate because I said I am using a eSIM but found out afterwards that my phone is not eSIM compatible. I just want to activate with a physical SIM
If a phone has been factory reset would the e sim be erased aswell? I have a stolen phone but it still seems to be receiving texts im wondering if this would be the case if there was no e sim found. Looking for clarity on this subject. Thanks in adva...
Why was I charged an additional month after ending service? Why can I no longer access my account? If unanswered will report as fraudulent charges.
Quick to take payment but still no sim after almost a month. Will not let me submit a ticket either.
I hope someone can help me to understand why public mobile is taking money from my bank account over a year after ending services with them, and why it's impossible to talk to a representative on the phone?
I recently switched to the Canada /US plan and we are cruising in Alaska. Today we are in Ketchikan and I have a great signal with service. After reviewing past community posts a couple weeks ago, I did t expect to have any service in Alaska. Yay Pub...
Hi, when I transfer my old number that has a QC area Code (438) to my new plan at Public Mobile in BC, can I keep my old number with the old QC area code?Thank you
how to fix Call settings error Network or SIM card error?It used to work but stopped working few weeks ago. Tried reset, reboot phone. re-inserted SIM card etc...Nothing works. so cannot forward phone call to a different phone.
I was trying to pay my balance, I had topped up my funds and when I was trying to pay, it still says my account is on hold and i needed to pay, the available fund was back. But, my cycle was back to zero. I tried changing my subscription in the hopes...
Hi,My rewards for references have kicked in the new points program, but I'm still waiting on my loyalty points to show up.When are they going to kick in ? And how will I get the points for the months you will have miss during the transition ?Thanks.
Why am I getting notice that my account is on hold until payment when I have automatic payment, I have a receipt for this months payment AND my phone services still work
We have 50gb, Can and USA plans for $34/month.... We cross over into New York state from Ontario this morning, and we're prompted with roaming charges - why?
Recently did a factory reset on my phone (OnePlus 11) because the OS wouldn't update. Doing that seemed to allow my phone to update, but now I am back to my original issue of unable to send photo via text. I updated the access point thing and such a...
When I go into my account and try to change my subscription it only shows me upgraded plans (ones that cost more than I'm currently paying). I can see that there are downgraded plans available on the website but these don't show up for options for m...
1. Got a bit of a scare this morning signing into my account (based on seeing higher billed amount on cc) & realize this is month #2 of the new program. The scare was (is?) that at the top of my home page it states “Your services are on hold” and S...
Hello Service Agent,I hope you can help me. On May 28, 2024 I switched my cell service provider to Public Mobile. However, after 8 days of no service, on June 4th I switched back to my previous service provider. I was billed by Public Mobile $38....
We changed providers for our home wifi etc and now my wife can't sign into her Public Mobile account since she has no access to her old email address. She is trying to change her plan, and has been for a couple of months.HelpCecm
Paid on July 5. My plan got shut down on July 5 because I "hadn't paid" Paid AGAIN July 6. I want my money back from July 5.
