Community

Resolved! How to transfer your public mobile number to another company, when public mobile is not co-operating

My new company is trying to transfer out my public mobile number, however public mobile is not honouring my request through the other phone company 

Resolved! Not a Valid Canadian Number

Hi there,We have an active phone number with Sasktel in SK, but when trying to activate account it says the number is not a valid Canadian number. Is there any way around this so we do not have to get a new number? Our other phone number that was on ...

Resolved! Billing

I was billed 28.25 in November which I paid  by auto pay on Master Card. I was billed again in December for another  November charge along with the December charge. I would appreciate a refund of 28.25 as soon as possible. 

Resolved! Cannot use 12gb bonus data boxing day promo code

I signed up yesterday with PM, there was Boxing Day offer of bonus 12gb data for 12 months. How can I use that promo code now?

Resolved! Outgoing Calls

I have outgoing calls showing in my P.M. account usage history that I did not make, from a number I do not recognize.  There is no record of these calls in my phones call history but they show in my account.  They vary in length from several seconds ...

Resolved! SIM card

Help please. is there anywhere to buy SIM cards in store anymore don’t want to wait for online order?

Resolved! Lost my SIM Card...sort of...Help!

Hello All-I really need your help!...Today I bought a brand new iPhone from the Apple Store! yay for me!? I traded in my old iPhone and in doing so I/we forgot to remove my SIM Card from my old phone... The Apple Store is 45 mins from my house and I ...

Resolved! Phone Cannot Send SMS Texts since changing to 15GB 4G Plan

I changed from at 5GB 3G plan to a 15GB 4G plan on November 22nd and since then I am unable to send SMS. The following works fine:- receiving SMS- Data- CallingThe only thing that is not working is sending SMS. I am trying to fix this before the New ...

Resolved! Data usage

My Data usage shows I am 59% through my data usage on 2GB bonus that was added just a couple days ago.  My phone says I have used much less than 1GB.  Why does the account not show accurate information? 

Resolved! 12g Bonus is it Automatic

When you get a 12g bonus do you have to put in a code every month to keep the Bonus or is it automatically moved over each month.

Resolved! Plan Change

I changed my plan last month to 20GB data for $45 but when I logged in today to my self serve account, it says my current plan is set at 6 GB for $45. I have the receipt for the plan change. I am just wondering what's going on with my plan!

Resolved! Until now I have not received the Holiday Giveaway Gift.

Resolved! Holiday Bonus

I have not received the 500 international call minutes yet.

Resolved! Miss the holiday bonus

Hi, I don't see the 2GB holiday data bonus in my add-on. Can you help me to fix it. Thanks.

Resolved! I’m in Arizona and can’t add U.S. roaming.

It worked fine for the first 10 days. It says it worked, but it didn’t. 

Resolved! Porting Number

How long does it take to port a number from another Provider (Bell)

Resolved! My Account

Received a text to say automatic payment not received on second account. Now I cannot access this number on my plan to update or check payment issue. It appears account is suspended, how do I re-activate??

Resolved! US roaming issues

I purchased the US talk, text and data plan add on 4 days ago. I am able to text and use data, but cannot make or receive phone calls. I made sure I am on the correct carrier. No idea what the next step is.