Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am unable to reply to private messages because of highlighted errors, and then it says that I have reached a limit. WTF
How long does it take for sim card's to get deleted? its been 2 weeks already I feel like it's way too long it just says processing nothing like getting shipped or anything, can someone can explain?
I doubled up - I bought US talk and text and realized I needed 3g - so paid $15 and then $30. wondering if there is any way for a credit
Error Code. M8701 I got charged 2x (as seen on my CC) I have no access to my account nor do I have access to my funds. Help please
Tried to call someone this morning from home and the call got through with no problem. I kept getting "your call can't be completed this time, please check your device" msg, when calling the same number from office.
Can I activate an old phone LG C555 on the public Mobile carrier
Is there a link or code for referring a friend?Please send an instruction what to do?
How do I cancel my tempory number?
I cannot submit a a ticket or send a msg to a CS agent. I purchased the wrong add-on and want to have it refunded and purchase the correct one. Help - this is so frustrating!
I can't activate to port out number from TELUS to Public Mobile. The number keeps getting invalid Canadian number. And even if I choose another number, there's always issue to activate. Please help as the Public Mobile already deducted my money. Than...
I purchased a data add-on yesterday, as I had ran out of my regular data. Unfortunately I accidentally purchased a U.S. data add on, so it does not work for me! Is there any way to switch it for the Canadian one!? @CS_Agent
Hi , just got a new subscription and paid for my eSim as well as 3 months plani then downloaded the app, login with my email then the twist came in to play and the app asks me to confirm full access. It says a 6 digit code to be sent to my new mobile...
Since coming to Florida with ca/us plan cannot make or receive phone calls
Lots of data but my text messages aren't going through. There is a little clock under the message and then it says sending failed
@J_PM what happened to the $50 Canada USA plan?
How can I get a eSim QR code instead of having to install the app and make it install the eSIm on thaty device?
Can't enter App after multiple attempts ???
When I put in my confirmed and correct email address and password (Password has been reset there times) to sign into my account, Safari and Chrome both give an error message that identifies the site and sign in action with a warning window that says ...
Hi, I'm hoping a moderator can look into this. I'm unable to login into my mobile app and web account, even after verifying my 2A verification. Recently switched devices. I also use VPN and never had issues while it was turned on in the past, and als...
Inbound calls get a message "sorry your call can not be completed since your plan does not include a US add on".Outbound "sorry your call cannot be completed please check the number". What's going on?
I have edited my APN
I know my account password, but the app kept sending digit code to my old phone number. I already changed my phone number for almost a month in Public app. And if I chose send code to my email, I still cannot login in. It shows forbidden A1. Please h...
I just bought a IPhone 15Pro and need a QR code to install a SIM from my iPhone 11. Have tried Support and go around in circles. Have asked to connect to customer support agent and either get a Submit link and get 404 error or I get nothing. Have cle...
Hello, I bought public mobile SIM card and plan for my mom when she had a stroke and was in hospital. Since then she's gone home, and has purchased a SIM card and plan from a different provider. I need to cancel the current plan. I cannot log in usin...
Can someone please help, I am out of Subscription and the system won't allow me change the Suspended card I have on file. I really need my line back. @CS_Agent. I also can't create a ticket as I keep getting an error message .
Hi,Last year I received a 500 one-time international LD bonus. Does anyone know what countries I can call if I want to use the bonus?Thanks
I have been with Publi Mobile for years. Recently after puchasing a new unlocked phone, I noticed that my data just disappeared without me using a lot. I blamed the phone. I just logged into my Public Mobile account for the firt time since they ch...
When I try to connect to the PM network via the eSIM QR code, I am getting the following error:Has anyone encountered a similar issue on their Pixel 7? My phone was purchased through the Google Store in Canada, so I'm assuming it should work...
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