email change

[naturelover]

My shaw email to log in to my account is now disabled as I changed to telus so how do i accesss my account as all links go to the email that i dont have access to anymore

[naturelover]

ok im waiting for response now. it took me awhile with all the chat stuff that comes out of the bot is confusing

[naturelover]

it says invalid email so i cant get in. im not techy so ive been trying everything, i miss talking to real people

[softech]

@naturelover 

you likely dont need support to help.  The email address you use to login My Account is just a user id to PM EverSafe.  You can still use it to login and then get the 2FA code via SMS

once you are in , you can then update the email address to a working one yourself.  Just go to Profile page, click Manage EverSafe ID and you can update it there 

https://myaccount.publicmobile.ca/en/account/my-profile

Just in case you really cannot login, you will need to message support and they can update the email login for you 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there       

[Chalupa_Batman]

Hey @naturelover 

Super easy. See that little chat box in the bottom right corner? Just click on it and enter Customer Service Agent. Follow the prompts and you can create a ticket to get a CS Agent to help change your email address. And CONGRATS on getting Telus!!