Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi team,Please help me as my credit card got charged twice when I activated the service.Is it normal? Would it be reversed later for the extra one? Thanks!
Hello I signed up for the $40 50% off plan on Friday evening and now I don’t see it on my account anymore as an existing customer. What happened ? I made a ticket, but no one has responded as of yet
Please help me refund. I have not used any service. Please help me refund
hi, therei transferred my mobile from fuzz to public mobile, outgoing calls work, but incoming calls and SMS still do not work. it’s already over 24 hours, please help me resolve this issue.thank you very much.
Need to create a new port request and send a message to me
If I purchase 1,000 minutes of international long-distance calling, is this a one-time charge or a monthly recurring charge?If I don’t use all 1,000 minutes in a given month, can the remaining minutes be carried over to the next month?Do these 1,000 ...
Hi, I’m trying to port my PhoneBox Canada number to Public Mobile.The online port-in keeps failing, and the app freezes after login.Could you please help me with a manual port-in?
I am an existing user, but I am not being offered the option to switch to the new plan that is being offered by public at a 50% discount.This feels unfair and makes me feel taken for granted, so I wanted to check if there is any support available tha...
I have Submitted transfer number but didn’t receiver any confirmation sms but able to see public mobile network and can use it but incoming messages and calls are not allowing
I received a confirmation email that my subscription is active, more than 5 hours have passed, but the transfer of my number still hasn't happened. Is this normal?
I opened a ticket (Ticket ID:618128-423) since yesterday but has not received any response from your team yet, but everyone opened a thread seemed to be getting a response here so I’ll post it here. I would suggest your system to have a better custom...
WHERE IS THE PROMO CODE FOR YOUR FLASH SALE TO ADD TO CHANGE SUBSCRIPTION? I've been a subscriber for years......and now this is aggravating to not acquire your sale. I don't want to be charged for higher subscriptions from your offer, as too many sc...
I subscribe to the flash sale. Ordered a sim card but it will arrive after flash sale is finished. I want to cancel subscription but now i only have the option to activate the sim card. Im stuck. Can i get someone to cancel my subscription and not sh...
I am subscribing to flash sale, I went through all the steps in the app to complete the activation, it gave me an error for Kodoo prepaid numbers transfer please contact customer support. Can some one help me out?
I just purchased a Canada-US-Mexico plan yesterday and made a call to the USI get a recording at the beginning saying this call can be subject to long distance chargesWhy is this happening. I thought long distance calls were included in the plan
Broke my phone and have no way to get sms access code but get asked for it for everything on the app. Sat in chat que for 2 hours just to get reset to start. Any ideas?
Just signed up for the flash sale plan. Attempted to transfer my number from Koodo. Koodo plan was successfully cancelled, and the Public Mobile could not complete the transfer on their end. Keeps failing at setting up an esim. Gives no useful advice...
I recently tried porting over from fizz but I got this message. Can I get the porting team's number? "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team wi...
I keep getting the error "eSim not installed". Other threads have mentioned manually downloading it by using the QR code in the welcome e-mail, but there is no QR code in my welcome e-mail.I don't know how to open a ticket and I can't log into my acc...
Hello, my name is Halyna Liuta. I am a Public Mobile customer. Last week I spoke with one of your support operators. During that conversation, the operator informed me that my current SIM card does not work with my phone and advised me to purchase a...
If I make or receive a call. It automatically hangs up. Wifi calls work.
I just took the 50% off deal and transferred my service and number from Koodo. It's been about 40 minutes or so and I still do not have cellular service with public. I have confirmed with Koodo the number transfer, account cancellation and transfer e...
I transferred from Koodo to the esim and the system sent a message saying koodo account was incorrect. I already replied to Koodo’s text with Yes for the transfer. Can someone help to fix the transfer error? Thank you.
I bought the new flash sale subscription plan. Payment went through. I downloaded the app, and filled out the information to transfer the number. Got the text from Telus, and I replied Yes. Activation failed. I restarted the phone. Now, the app is as...
Can I get the 50% promotion even if I’m currently registered with public mobile ?
Been over 5 hours since porting number from Rogers and now have PM and Rogers service. Unable to call or send texts from PM number.
Logged into the app to activate eSim. Disconnected from old Telus line, got a text from Koodo saying welcome to the service?? Reset my network settings. Reset my phone. Re scanned the QR, just getting errors and to contact provider. Cant contact prov...
Trying to port my number out of Public Mobile to FIZZ but it's not working.Says I need to say YES to the text but I'm not getting it.
No able to send or receive calls
I was using Fizz for a very short time, then subscribed to Public Mobile (Flash Sale). I received a phone number transfer message and responded with "YES". I got a confirmation email and a text from Fizz saying that the "phone number transfer was app...
