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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24253 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35705 Views
  • 185 replies
  • 27 Bravos

5B1 Error after Public Mobile Number Port-Out

I was a public mobile customer for years. Over a year ago I ported my number out to Rogers. Ever since that port out, my number has been blocked on Telus's network. Giving callers who are with Public Mobile, Telus, or Koodo a 5B1 error code indicatin...

queenof5b1 by Great Neighbour / Super Voisin
  • 309 Views
  • 4 replies
  • 0 Bravos

Resolved! Last name length field is only 13 letters length?

Is there any way to increase the last name field length? My last name is hyphenized and I cannot fit the entire name :Aaaaaaaa-BbbbbI can only fit:AaaaaaaaBbbbbIs it possible to allow more characters?

doctor80 by Great Neighbour / Super Voisin
  • 270 Views
  • 3 replies
  • 0 Bravos

New plan won't work

A few days ago me and my two children switched from a shared Telus data plan to individual Public mobile plans. My son was able to switch to the new plan without any problems but when my daughter and I repeated the same steps, our old Telus plan neve...

Jo76 by Great Neighbour / Super Voisin
  • 251 Views
  • 3 replies
  • 0 Bravos

Activation email

Not received, while former carrier has stopped my mobile service.  Need help urgently.

Alan15 by Great Neighbour / Super Voisin
  • 428 Views
  • 7 replies
  • 0 Bravos

Compatibility please help.

Hello, I'm having a hard time following the compatibility chart as it's in mhz but phone look up isn't listed that way. I've been to komvili (probably spelt wrong) but the phone model code isn't in the  list of model codes..  So I figured I'd ask her...

SynnSalvator by Good Citizen / Bon Citoyen
  • 239 Views
  • 2 replies
  • 0 Bravos

Spoofing?

I got a call today ( I just bought US/Cdn plan and activated eSIM today) that said my number had been used abnormally and it was scheduled to be cancelled today, anyone get this call?

US CANADA PLAN Calling from US

I just got this US CANADA PLAN with 50 GB, I just want to confirm if I am in the US now and whether I can call a US number or a Canadian number without additional charge? THANK YOU! 

Yang2024 by Great Neighbour / Super Voisin
  • 243 Views
  • 3 replies
  • 0 Bravos

Resolved! Referral discount

Hello, I just signed up with public mobile after a friend sent me a referral link but once I activated my account the discount is not showing. How do I go about getting the discount? 

Lumerian by Great Neighbour / Super Voisin
  • 302 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM card

SIM card failed to activate, any suggestions. 

Le5 by Great Neighbour / Super Voisin
  • 273 Views
  • 3 replies
  • 0 Bravos

Login problem

This happen when I port number to PMI need to log in to my account to activate my esim but I can log inafter I log in with my email with email verification codeThere is one more verification code to my number but I don’t have access to itnumber cance...

seanyoon by Great Neighbour / Super Voisin
  • 245 Views
  • 3 replies
  • 0 Bravos

Can't receive texts or calls

Hi I recently ported over a landline number from Telus but can't send/receive texts or receive calls Please help

Ac964 by Great Neighbour / Super Voisin
  • 199 Views
  • 2 replies
  • 0 Bravos

Unable to port number from fido

I am trying to transfer my line from Fido but the line just stay active with them where I have been using a temporary number from public mobile. It has been like this for several months although I said yes to the cancellation sms from Fido many times...

Satomi352 by Great Neighbour / Super Voisin
  • 177 Views
  • 2 replies
  • 0 Bravos

Postal code invalid

Trying to change my credit card for upcoming payments. But keep getting invalid postal code message 

Lynette2 by Great Neighbour / Super Voisin
  • 329 Views
  • 4 replies
  • 1 Bravos

Resolved! Anniversary

Can anyone tell me we’re I can find my anniversary date I really don’t know how long I have been here thanks 

car62 by Good Citizen / Bon Citoyen
  • 306 Views
  • 3 replies
  • 0 Bravos

Can't sign up with Wise Card

I saw there's a post on this from 2 years ago, but Wise does offer cards in Canada now. It has a Canadian address with a Canadian postal code.I can even see in my Wise account that Public Mobile checked the card to make sure it was valid, but I still...

Rabbit8181 by Great Neighbour / Super Voisin
  • 426 Views
  • 5 replies
  • 0 Bravos

Porting out

I want to port out my number to Bell

Deb9812 by Great Neighbour / Super Voisin
  • 215 Views
  • 2 replies
  • 0 Bravos

Resolved! US upcoming trip

good morning! If the abive screenshot is my current phone plan, am i good to just keep using my phone as normal when i go to the US next week? Anything specific i need to do to activate this and to avoid extra charges on my next bill? Thank you

5EEC3EE7-1C24-4D39-A1A4-3356600BC612.png
Fredpaul by Good Citizen / Bon Citoyen
  • 398 Views
  • 5 replies
  • 0 Bravos

Login issues

I got a sim card online and it's been active for over 2 months. Each time I try to log into my account, I get the message  "Let's complete your activation" 

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Mails4ekhator by Great Neighbour / Super Voisin
  • 197 Views
  • 1 replies
  • 0 Bravos

LTE connection

Why is the LTE connection so bad. I can hardly use it. Maybe it is me, but I don’t think so 

Toy1 by Great Neighbour / Super Voisin
  • 346 Views
  • 3 replies
  • 0 Bravos

Points on payment

Is public mobile going to start offering points for pre authorized payment? We used to get money back. 

cski by Good Citizen / Bon Citoyen
  • 277 Views
  • 4 replies
  • 0 Bravos

Poet Numbers Wrong one...

I have an account and number with Public.I attempted to port another number I own from Koodo but instead they ported the number from my Koodo to Public using the phone I already had on Public So now my phone has my kids number, he has no service, and...

Iam2fast4you by Great Neighbour / Super Voisin
  • 243 Views
  • 3 replies
  • 0 Bravos

Closing my account

How to remove your credit card or close public mobile account? Or how can i disable autopay?@CS_Agent 

Ravidalal by Good Citizen / Bon Citoyen
  • 171 Views
  • 1 replies
  • 0 Bravos
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