Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Dear Public Mobile Support,I am interested in your current Boxing Week deal for the $35 monthly plan that includes 75GB data and international calling minutes. I would like to clarify a few details before proceeding:Is this $35 pricing permanent/recu...
I have already submitted a request to transfer my service from Koodo to Public Mobile.After submitting, I saw a message stating that if transferring from Koodo, I would need assistance from an agent to complete the process. Could someone please help ...
It says activation not successful contact a support agent
Looking at this plan. Sometimes I use all my data and would be nice to have unlimited data even though it is slowed down.Currently on 34.00 for 60 gigs and it is throttled after 60 is used up.
Is Public Mobile service out in Morell PEI area? Three phones in this house not working today - SOS calls only… Help!!
Hi, I got lost when I can't receive text in HK? What is happening? I have subscribed long distance minutes, but I still can't receive text messages. Please help.
Are there additional roaming fees or charges if you go to the USA or Mexico or is it the base fee of $29
Hi,I saw your new plan $29/20GB 5G Can-US-Mex Plan, but I don't see the option of switching to this plan. Will I be able to switch to this plan?Thanks,Dazhi
Hi, I port my sim from bell. 5 hours is over. Still text and incoming not working. Plz help me
Hi I need to speak to someone please
We have two public mobile accounts.I’m trying to change subscription plans for my wife’s phone but we can’t get into her account.I’ve tried everything using her email including trying to change her password and having the code sent to her phone numbe...
I was billed $30 to "downgrade" to the $30 ULCW Base (to make the MEX75 promo available to me)Then I "upgraded" to the boxing day MEX75 promo immediately after.Seeing how I paid for a month that I did not use at all, the original $30 should be credit...
Hi everyone, One of my friends is now in Mexico for vacation and would like to take advantage of the offer of 75GB (https://www.publicmobile.ca/en/bc/plans?network=ALL) and port his number to Public Mobile. He wants a physical SIM. Given that this of...
Hi there,I need help please, logging into my account as I no longer have access to the original email address associated to my Public Mobile account and I do not remember the password associated with that old email address. I cannot use the "forgot p...
Seems that I have cancelled the SIM card before I received the text to confirm account. What should I do now
I have a UMIDIGI G9 5G and cannot connect to cellular data. WIFI and calling all work. I have tried resetting APN info, but the "enable/disable APN" option is greyed out. I have just upgraded to the $29 5G 200g option, but still no success. I might h...
Like other members, I have attempted to change my subscription to the offered $29/month promotion which ends Dec 31/24. I am not able to do so in my account because it is not offered. I believe Public mobile/Telus must offer existing customers all sp...
I visited the Promo page for the advertised deal, then logged in, met with the following: Already have an active subscriptionYou have an active subscription with Public Mobile. Please visit My Account or go to the Public Mobile app to manage your sub...
I really need my PUK please....
Hi there I was double charged for my plan how do I get my one payment back into my bank account
Hi there I am trying to put my number from koodo to Public Mobile. I have already submitted a number transfer, but nothing has happened and it’s been over 90 minutes. Could someone help me with this
Switched over from Bell today to the $29 20GB 5G Can-US-Mex plan successfully, yay me! However, I now no longer have RCS ability. I'm running a Samsung 23 Ultra and have been using Google Messages forever so I've had RCS for quite some time. I've tri...
Hi, I have a Canada USA plan and will be traveling to Kauai in Hawaii later this year. Can you please let me know if my plan includes coverage in Kauai thank you
Hi Everyone,I am currently on $34 50 GB Can-US plan and I would like to downgrade it to $29 20GB 5G Can-US-Mex Plan. How can I do it ? Just want to be sure before I try any change of plan. The downgrade option doesn't show up when I go to Change Subs...
Hi support.I put a ticket in a couple hours ago about the need of my puk code.Will I get that today?
How to set up roam when travelling in Hong Kong
Hi, I subscribed to the Public Mobile $29 plan and recevied the physical SIM card. But I was unable to activate the SIM despite following through the steps indicated in the Public Mobile App. It prompted me to ask for support in the last step (step 6...
When I signed up with PM, i signed up for the $30 4G 20gb can-us plan. I just want to know why I cannot see the lower $ plans as an option on my app? I wanted to switch to the $29 5G 20gb can-us-mexico plan for the next renewal date but its not avail...
Hey Everyone, just signed up for PM and was in process of porting my number and switching to new device. I added the public mobile app to my new device and logged in started the process it asked for my number and the device IMEI number so I put it m...
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