Community

Esim from koodo

My friend dumped his phone into the lake and it is lost.  He has a koodo account on that phone but wants to move to public....  he has a work phone that has a physical Sim and capability for an esim.    He wants to transfer his koodo number to an esi...

Service not working

Hello, I bought an eSIM off-line and installed it to my phone and the account shows up on my phone, but the phone number I chose isn’t working. I have no service bars and when I try to log into my account to do anything, I can’t log into my account b...

voLTE

Hello I have recently changed my device to a Umidigi Bison GT2 pro 5 G phone I had voLTE on my old phone but not on this one. If I put in a Lucky Mobility SIM or a Rogers SIM I have voLTE.  After some research I have found that Telus is the only prov...

Bought subscription with Esim

Hi, I bought subscription with Esim, but unfortunately my phone is not supporting Esim. I would like to change to normal sim, but my account is not allowing me buy physical sim and as soon as login it goes to Esim activation.How to stop ESIM activati...

Finishing my sons "subscription"

Signed myself up for public mobile, no problems. Sign my son up, pay for the monthly pkg I chose for him, they sent the Sim card, I did all the same steps but on step 6 it said that it could not be completed.  I submitted a ticket they gave me a numb...

What plan am I on?

My Account does not even show me what my plan is any more?  It automatically changed in may/june of 2024.  My direct deposit amount went up 33%, but no idea what my current plan includes? 

New plan did was not applied

I opted into the 3GGB $21 per month offer but it did not become active on the renewal date

Cancel plan

HelloI have not activated my account yet on my phone and I want to cancel. How Can I do that ?

Billing

Account is closed. How do I pay my bill

Lost SIM card during travel.

Current physical SIM card is European. I’m Canadian.What are the exact steps to keeping old number?Do I need to replace European physical sim with a Canadian one? Or can I just leave it in and buy an eSIM also?is it required to declare lost sim to pu...

Want to keep plan deal that expires before I can pay

I want to switch to public mobile and get another Sim card also New. Plan new sim can't pay till August 30th. The deal expires on the 29th of August. I don't want to lose plan deal price.  How can I get it without paying now?

I would like to submit a ticket

Transfer from Rogers impossible

Hello,I just received my SIM card and wanted to transfer my phone number from Rogers but they say 'this number is not available for transfer'.I have an account with my landlord, would it be the reason?In that case, what would be the solution? A new n...

Conference calling

(Conference Calling)Hi I can't make a Conference Calling on my phone wich is strange since I changed my plan 100gbCan yyou please check what is going on 

Canceling my late father's account

Hi, I am trying to cancel my late father's account.  You make it very difficult.  I set it up for him therefore I have his login info.  I have already canceled his credit card that paid his bill.  Because he is on a 30 day plan I assume that non paym...

Payment History

Why can't I see my payment history? It comes up with an error and "Please try again?"

other

not receiving 2fa emails

I could not activate my public mobile SIM

Hello,I use an apple iPhone 6s. I am unable to activate my public mobile SIM because I could not get the download the public mobile app from the App Store. It seems the version of the OS I run on my phone isn't current enough for the app. is there an...

Travelling for 2 months .. can I stop my service ?

Hi, I am travelling for 2 months can i stop my service for ONLY 2 months then come back to same service, same phone number, same plan, same total paid, some everything?? If yes please explain how exactly should i do that.Thanks

account number?

How do I find out my account number