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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to log in because mixed-service

I am unable to log in to my Public Mobile account because the 2FA (Two-Factor Authentication) code is being sent to my ported number, which is still a landline and cannot receive texts.

PIN reset

I would just reset my pin . I never sent it to me PIN reset or change at

Need help now please

I’m sitting at Tim Hortons. I broke my last phone. I can’t get into my account. Please help today would be nice

Port in number from Number Barn

Need help with this port in it’s been more than 24hs and still didn’t get SMS

update credit card

my credit card is expried end of this month, i was try update twice, it is not working. what do i do right now?can you help me?

Validity of top up international minutes

Wanted to check regarding validity of 1000 India minutes top up?

@eSIM transfer

@I lost access to my old email and my old eSIM isn’t attached to a phone, how can I transfer it to my new phone.

@cs_agent

it says that my account was created, and the payment was taken successfully, but yet for some reason, it said it was unable to complete activating my Sim Card if you're able to help in doing that, I would appreciate it

Resolved! I locked my SIM

I locked my sim and need help getting it unlocked asap thanks in advance

[Urgent] eSIM activation fails

I just started subscribing a plan with eSIM. While activating the eSIM by following the steps instructed, it shows error message at the end of the installation process, saying eSIM failed to be installed.I tried to submit a ticket in Public Mobile cu...

E sim problems PLZ HELP

Hi, I am having an issue with my eSIM it installs correctly and shows Public Mobile under cellular, but my phone is stuck on SOS and won’t connect to the network. I’ve already tried resetting network settings, manually selecting Public Mobile netwo...

Phone not working after trying to switch from Koodo to public mobile

I tried to switch to public mobile from Koodo but my account won’t activate. Any ideas for what I need to do? I went through the whole activation process and my Koodo account is inactive.

Re: transfer from kini mobile

Hi, sorry for opening up a old thread but I am currently trying to port my number out from Kini however there is no accout number provided. How did you manage to port your number to Public?

Re: my phone locked . and i need PUK code. can you send me PUK code by email. please...

I forgot my pin number and need to reset it. Please send PUK code

Is anyone else paying more for their plan this month than last month?

Last month, the bill was $25.99 and this month it's $28.25. Can Public Mobile randomly increase their prices whenever .. ? edited by computergeek541: changed category (discussion isn't related to Community)

Friend lost sim card in europe

Friend of mine lost his physical SIM card on his international trips. What to do if someone lost access to 2FA text and email code? How can I get access of PM account?your help will be much appreciated.

Plan

My plan was suppose to auto renew as per usual on April 7th,however it didn't,so I made a payment through 611 as I don't have online access ...the money is on the account but no option to pick a plan,and my previous plan seems to have been removed fr...

New to PM - Unable to get EverSafe ID via text to activate SIM

Public Mobile keeps sending me an EverSafe ID code via text to a non-working tel number instead of my email.I made a mistake while setting my account to transfer my old tel# to my public mobile SIM, which is currently not in service. I tried everythi...

Pro rated

I have 2 numbers but one number I have ported to other network. How can I get refund or transfer to other number ? basically pro rated charges. Do I need to call or inform someone?

Re: Payment after changing payment method

I have the same problem and it show me the same. Im been changing by CC twice now and same message every time

Resolved! For quite a few days now, I am intermittently having difficulty making calls

I can make some calls. Other calls are dropped, or my phone says that I'm not registered on the network. There doesn't seem to be a problem receiving calls, and there are no issues texting.

5G Data connection very slow

duplciate thread

Re: Failed phone number porting from PC mobile to public

Can someone please send me the porting team for public mobiles number . I’m having this same issue . Thanks

Re: I’m in Thailand and need to make calls

Can I replace e-sim to a physical sim?

Error

Hi I signed up for a plan. My cc went through but there was an error. Idk what happened and what the next steps are

No service

3 times I’ve paid for and downloaded eSIM cards. Still no service

Please help me change the email, I tried through the log in screen but it didn't work

I'd like to change my email from xxxxxxxxxxxxxxxxxxxxxxto xxxxxxxxxxxxxxxxxxxxxxx

Activation

OK so I’m at a loss I want to set my plan up get my phone activated they said that my plan was paid for my Sim chip was paid for that it would take two days to get here for my Sim chip it’s been four days the money came out of my account I did not re...

Payment update

I am trying to input my new credit card number to make payment and rhe field will not open up to the keyboard to input the new number

Wish to switch from Virgin to Public

I have a Virgin Plus account which I am not happy with and want to switch to a Public account.

Community

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