Community

Purchased 1000 UK minutes

Hi everyone, I purchased 1000 UK minutes to call over to Scotland and I keep getting an error each time I dial out. First it was call cannot be connected and then it was you have no more minutes, I haven’t used any as per my account. Any suggestions?...

Data refund

I bought a data add on moments before realizing I could just change my plan. Now I can't use my add on. Can I get a refund?

account locked out

This question is being asked to assist my Aunt who is a public mobile client. She has locked herself out of her account. It says to wait an hour, but even the next day she was not able to change her password. She needs to amend her credit card inform...

Payment Method

I can't enter my credit card info 

Roaming

Hi, I will go to Japan and China, how can I apply for roaming? Thanks,

Can’t access my account

Hi, i switched my account today and i want to access my account but i cant. It’s always do the Forbidden A1and the apps doesnt load. 

Previously was on $15 plan. Briefly switched to $34 and can’t go back

I was on the $15 plan for a while. I changed to $34 plan as I wanted US data while visiting my daughter in the states.  Now I want to switch back to $15 plan but it is gone from the options. The cheapest plan available is now $29. Any way I can go ba...

I am unable to log into my account

 I wasn't able to access my account as I bought US roaming plan data and talk plan but I haven't been unable to use it.Please, what's the issue here? I am in California.

Can't work. The phone is always in SOS status

已经三天了，我的手机坏了，联系不上客服，一直处于SOS状态，esim和手机卡都坏了。

Promotion

Does anyone know when the current promotion going to be over? I need to order new free physical sim which current promotions does not offer.

Long Distance Add On

Hello, I recieved a text from Public offering me a USA add on, and I hit "yes" in error.  The text message told me that the add on will start on my next billing cycle. How do I cancel this? Thanks,

How do I pay?

Where the hell am I supposed to find the payment button? Is there even one?I've been paying in person for years, and I finally decided to make an account to pay online. How do I do that? Why is this feature so cryptic? What is this; 2004? I expect be...

Why won’t my Esim transfer to my new iphone?

It gives me the message of “Please contact public mobile”. 

Not receiving messages on e-mail

My mom registered as a new user and wanted to get a sim card or a virtual card and set up a subscription but when she tries to log in, Public mobile sends her email with the code and she does not receive this email. So, she is not able to sign up for...

4G/5G data service extremely slow

I recently switched from my old 3g plan that was giving me around 30mbps, now that im on 5g plan even at 4g speeds its 2.52mbps. ive tried configuring the network which didnt help, I also have full signal bars. Thank you for any assistance.

Phone card

All stores and gas stations network is down. Cannot get time for my phone.

missed porting confirmation 90 minute window who do i contact to redo it

Credit card acceptance

I have had a Public Mobile account for years now and everything has been perfect. Recently I had my credit card replaced and I am being told that I have to apply for a whole new account including a new phone number in order for Public Mobile to accep...

No esim and acount not fully activated

I opened an account paid for my subscription and downloaded the esim and it did not work.I then deleted it but can't use the same QR code to download it again.I don't know what to do

continue

Hi, I switched to a different credit card for like 2 mnths. Do u think if I switch back 2 the old 1,  could i get the loyalty points back?

Puk code needed

Hello.  I seemed to have locked my phone and it needs a puk code. Where do I get this?

SIM Card Downgrade

Hi,I bought a SIM card yesterday for my old iPhone 6. But the SIM card requires iOS 13.0 or greater. Where can I get a SIM card for iOS 12.5??