Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9687 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20430 Views
  • 180 replies
  • 24 Bravos

Change of subscription failure.

A few days ago I changed my subscription to a Black Friday special, $40 for 40gb of 5G.My cycle was due to switch over today but it has not done so. Customer chat is not working.  

GBRAD12 by Great Neighbour / Super Voisin
  • 136 Views
  • 4 replies
  • 0 Bravos

Hotspot tethering not working

My wife and I both have CAN-US 60 GB plans and this morning we both suddenly are unable to access the internet on our 2 laptops and tablet using any of our 3 Samsung phones tethering or hotspot settings. While the laptops and tablet can connect to th...

Razor100 by Good Citizen / Bon Citoyen
  • 1144 Views
  • 26 replies
  • 3 Bravos

Missed the Transfer Text Message

Hi, I am a new customer with Public Mobile and I'm having a hard time receiving calls or text messages. My older provider is Virgin Mobile and I missed the 90-minute window to confirm the transfer. Now I can't receive anything from my end. I've been ...

Hamza6 by Great Neighbour / Super Voisin
  • 140 Views
  • 4 replies
  • 0 Bravos

Hotspot and Data is not working

I am a new customer, just moved to public a week ago. The internet was good but Today I woke up and my hotspot (Data Sharing) is has no internet while I am only 8GB/40GB. I tried to restart the phone connect and reconnect the sim...etcnothing happene...

KhAG by Good Citizen / Bon Citoyen
  • 459 Views
  • 18 replies
  • 0 Bravos

Activation and subscribing

I received my sim card.  When I am transfering my plan its said activation did not complete and I am stuck, I need to contact Customer support.  I need help.  please contact me asap so I can use my plan 

Rose-13 by Great Neighbour / Super Voisin
  • 214 Views
  • 10 replies
  • 1 Bravos

phone service

I get 3 beeps at 1:50 minutes into the call and then at 2:50 minutes the call disconnects.

mjpw by Good Citizen / Bon Citoyen
  • 516 Views
  • 25 replies
  • 0 Bravos

Resolved! US calls

I purchased an add on for the US and am unable to make calls. Each time I try I receive a message: “call failed”

Dwhit by Good Citizen / Bon Citoyen
  • 231 Views
  • 9 replies
  • 0 Bravos

Resolved! Prepayment

When I prepaid my monthly subscription amount for public mobility the receipt shows payment to Koodo ??? anyone know the reason for this thanks 

Bmvanbese by Good Citizen / Bon Citoyen
  • 131 Views
  • 2 replies
  • 0 Bravos

Resolved! Cancelation of subscription

Hello, i have canceled subscription but public mobile charged me whole amount and i was traveling internationally so i wanted to cancel it for few months

Kadambqdi by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 0 Bravos

Calls being dropped

I make a phone call and after about 2 minutes I hear 3 beeps..30 seconds later my phone drops the call..any suggestions 

Mach6 by Great Neighbour / Super Voisin
  • 205 Views
  • 6 replies
  • 0 Bravos

I cant get into my account

The email attached to my account I can no longer use. I have been trying to get my email changed and get my account working for a very long time and I am ready to just abandon Public Mobile and start with a new company. I have had the hardest time to...

1Queen by Great Neighbour / Super Voisin
  • 151 Views
  • 5 replies
  • 0 Bravos

Switch over to another plan

Hello all, Given the recent circumstances, I wanna switch to another company such as Eastlink . Does anyone know how to go about that?

Zigzaga by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 0 Bravos

US Canada plan

I'm in the Us and have texting but can't make calls. Not connecting

dynamite by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 0 Bravos

Emergency call only

I was traveling outside of Canada and after I came back into the country, the phone does not work. It says emergency call only. It was working perfectly before my travel. Please help. 

Tigerblade1 by Great Neighbour / Super Voisin
  • 93 Views
  • 2 replies
  • 0 Bravos

50gb for 40$

i just was sent for 50 gb for 40$ on public mobile.i have 2 phones and would like to use the offer on the one that didnt recieve the email. it wasnt a text but an email .2nd question- i still receive rewards for referring friends and anniversary date...

dz2 by Great Neighbour / Super Voisin
  • 273 Views
  • 6 replies
  • 0 Bravos

Unable to activate subscription

Hello,It's been a week since I paid for my Public Mobile plan and I continue getting the same error message both via app and desktop - Step 6 "Subscription not activated".Please advise re: next steps @CS_Agent Thank you.

tmxue by Great Neighbour / Super Voisin
  • 167 Views
  • 5 replies
  • 0 Bravos

2 step verification

Help!! Since my phone got thrown in a lake I don't have access to my email and the 2 step verification is using my old cell number instead of my new one, so I can't reset either,I had to make a new community account, just to get answers! Please help 

Forgot to enter referral code

I forgot to enter my friends referral code after I already activated my account. Can this still be retroactively done ?

JoeRocket by Great Neighbour / Super Voisin
  • 152 Views
  • 2 replies
  • 0 Bravos

Resolved! Esim

Does anyone know how I can transfer my physical SIM card from my iPhone SE 2020 to my my new iPhone 14 I tried watching it on you tube but my mind can’t catch what they are saying 

car62 by Good Citizen / Bon Citoyen
  • 357 Views
  • 8 replies
  • 0 Bravos

Resolved! no service

Please help.. I have no service since this morning. This is the first time this is happening since joining Public Mobile a few years ago. I've tried turning off my phone and turning it back on but that doesn't work. It only works on wifi but no servi...

Adrieyl by Good Citizen / Bon Citoyen
  • 843 Views
  • 32 replies
  • 0 Bravos

number not active

Why would my number be inactive if everything is paid and up to date.

4dreamers by Great Neighbour / Super Voisin
  • 95 Views
  • 3 replies
  • 0 Bravos

Payment

How do I change my payment method?

Pete54 by Great Neighbour / Super Voisin
  • 157 Views
  • 5 replies
  • 0 Bravos

Us add-on paid, but not showing in add-on lost

Yesterday I added the 15day data/talk/text add-on, paid for it, got the receipt, but it's not showing in my add-on list and the phone is not working in the US. I've opened a ticket, but thought I'd ask here just in case . Am I missing something?TIA. ...

Screenshot_20231201-163942_Chrome.jpg Screenshot_20231201-163901_Drive.jpg
Bfine by Great Neighbour / Super Voisin
  • 148 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting number out without losing promo

Hello! As I'm sure many of you have, I signed up with Public Mobile during the Black Friday sale for 40GB at $34 a month. My initial plan was to port over my Telus number to PM, then port it back to Telus to use my EPP plan, and finally, retain this ...

JustinDugal by Good Citizen / Bon Citoyen
  • 412 Views
  • 15 replies
  • 0 Bravos
Need Help? Let's chat.