Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to update the payment method on my daughters phone. She doesn't remember and of her log in info, nor her email log in info. Is there anyway to access her public mobile account?
Hi my friend is having issues after porting.She cannot log into her account.Her text is not working.Can someone post a link here for me to forward to her to send private message for customer support thank you.
Hi,I'm switching from a pixel over to an iphone. The pixel runs with an esim, unsure how to proceed to transfer over to iphone...Thanks in advance
Hi, I might be going to Europe for a short trip. Does Public Mobile have roaming options going to Europe? Thank you.
Recently changed from Telus to Public Mobile (Telus) and now when I receive a SMS with a picture it just spins and eventually times out saying "not available". Although I received a few others that will download but most fail. I am using Google messa...
I already paid but it’s saying I need to pay to restore my service. I am not going to pay twice. How do I fix this and restore my service?
There are multiple charges on our son's account for October and November totalling $960.50.Can you tell us why? Is this fraud? This shouldn't be happening. October 1: $45.20 3 timesOctober 8: $45.20 *3 October 10: $45.20 October 10: $ 28.25October 17...
I can't sign into my app to finish the activation it just says checking session with the spinny thing going. It's been a week now since I purchased my plan and e-sim and have submitted a few tickets but no response on anything. I need assistance badl...
I would really like a S21 that I can use in the USA. which now seems to be LTE only.The list of compatible phones says "Samsung S21 FE 5G (EWB3 & above)"From what I can tell, EWB3 is part of a software/firmware/build number, but does not seem easily ...
I requested to have a land line ported into my account now i am unable to do two step verificationbecause code is being sent to ported number which is a land line that i have no access DGD
i signed up on Nov 22nd the services were great and everything is working fine. but on Nov 30th, there's no services with my account (no data, no voice). i submitted a ticket and they help me get my services up and running the next day, but there's a...
I'm trying to change my phone plan from my $19 3g plan to the $29 5g plan. I already submitted my credit card info and paid. but I can't transfer my number to the new pla
When using canada/usa/mexico plan in mexico, do i have to dial country code etc to phone canada, usa or mexico?
I have an iPhone 11 pro max that I just migrated to public mobile. I mistakenly thought it supported 5g and bought the 5g plan. Now my battery is depleting very quickly. I'm at 35% after 8 hours when I used to go more than a day. Battery health i...
I have a new iPhone 16 Pro, which uses an esim. My old phone is an iPhone SE with a 4G subscription. I would like to start a new 5G subscription with my new iPhone 16 Pro, and cancel the 4G subscription with my iPhone SE, but also transfer the phone ...
My husband would like to take advantage of a Public Mobile Cyber Monday promotion (expires today), but we are out of the country, and will not be back until January 9th. (I am currently on PM.)We have previously verified with Public Mobile that he n...
I currently have a $34/mo 50GB Canada/US plan. When go into to change subscription, I'm unable to see this $29/mo Cyber Monday plan. How can I get it?
Signed up and can't finish my registration as when I try to sign in through the app it just loads a blank white page?
Hello , please give me a link to contact the manger. I need the instructions
I have recently switched phone providers and wanted to keep my old phone number. After saying yes to the text message that TELUS sent me to confirm that i wanted to keep my old phone number, I was supposed to receive a code from Public for my eversaf...
I'm having a terrible time subscribing and I want to take advantage of a promo that ends tonight, December 2. I can't seem to get through the process. I want to purchase the promo today.
Often incoming calls randomly directly go to voice box without reaching the destination phone, sometimes works normally. With different phones and numbers of the same service provider, it's NOT the problem of the physical phones. And the signal is st...
I signed up for a different plan 2 days before my subscription renewed. I already paid for the SIM which arrived today, but I have a pending charge with public mobile this month. My question is if I can transfer my number to a new company today and c...
I'm having issues applying the 50 percent off promo code. Can someone help pls?
Hi,I'm in a bit of a predicament here.. essentially I signed up for the $29 plan on the app, and it gave me a list of numbers to choose from. The number I choose turns out to already belong to someone else!I put my new Public Mobile sim card in my sp...
Hi I entered the wrong account # at the time of port. Please help asap. Thx
My condo has an intercom system. When someone buzz, it will call the phone number. When buzzer tries to call my phone number, it keeps saying the call can not be completed, please check the phone number. try calling, and answering call from other ph...
I was resetting my password using the mobile app on Android, but wasn't receiving the code sent by text, then I noticed the last few digits it was sending it to were not my number. I changed my number last month so it's probably sending it to my old ...
Good Day,I am currently on the $40/mth US/Canada 75G plan... its great... but I NEVER come close to using 75 gigs and the new Cyber Monday plan of $35 US/Canada/Mexico 50G is SO much better for me... but once I log in to my PM account, that option do...
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