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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Amber alert opt out

I want to opt out of Amber alerts.I have a Pixel 7.I have the "Amber alerts" NOT checked in my settings , it shows an X. ( in wireless emergency alerts).How can this be stopped?

I am trying to buy an esim but cant

I am trying to buy an esim but cant because it requires sms as two fa. I don't have access to the number anymore, and would like to buy an esim. It allows me to purchase a sim with email verification, but not an esim with just email verification, ple...

leaving public, switching to fido port not working

i never got a public authorization text, can it be resent? it’s been about three hours. or do i have to reach out to fido?

Rewards

Hello,I exchanged 10 Public Mobile Points by mistake. I hadn't realized that my plan allowed me to make international calls and that I had enough minutes available through a previously bought add-on: One-time $0 500 Int'l LD add-on.Today, I exchanged...

HELP ME IM LOSING MY MIND

First off I think it’s ridiculous. I can’t get a hold of anybody second off. I just spent five dollars trying to get a SIM card for my daughter to which it loaded onto my own account and I’ve already had a SIM card for three years how do I get my mon...

Changing plans

So i want to change me plan after I dont need the Canada-US-Mexico anymore but in my account I don't see any only Canada-wide plans like the one I used before.

Resolved! Changing caller id name

I joined with a new phone number. But my friends said they see a business name when I called them. I cannot find where to update the name to my own. please help

Unable to receive calls on my phone

I am unable to receive calls on my phone, people who call me say all my minutes are used up, but I have an unlimited minutes plan.How do we resolve this issue?Thanks, Fatehali.

Sim card registration

Had to reset phone. Lost e sim card. Just bought a new Sim card. How do I get it to work?

Sim card partial activation reset please

Sim #########Can this sim be reset so I can open a new account please?

Credit card expired - don't want to lose 50% off deal

Hello I got the 50% off deal on January and my credit card expired since then..if I add a new credit card the account does not show the 50% deal. How do I get that plan back?

Public should correct Plans .Advertising plans with 250 international minutes, and it's 7 country mi

Resolved! Voice mail rings

How to set boicemail to kick in after 4 or 5 rings edited by computergeek541: changed category (discussion isn't related to Community)

Resolved! Top up refund

I topped up my account 5 days before the due date. I found a good deal with Telus. Would PM be able to refund this if it's before the due date?

Resolved! hello, would like to know my PUC number in case if I will forgrt my login code

hello, would like to know my PUC number in case if I will forgrt my login code. For now I am OK, but if will forgrt need PUC number, what I forgot

Past usage summaries

Hello, where can I find past usage summaries?

Pricing change

Hello,I have received a text stating that starting April 1st, the plan I currently use will go up in price by 2$/months.I d like to know if that was a legitimate communication, what is the reason for the increase (it doesn’t seem to include and addit...

Refund

Hi, id like a refund please. Data/internet is very slow.

Porting transfer

I have a similar problem. Now neither my old phone number or my temporary number works.

iPhone 17 Pro Max not compatible with Public Mobile?

I’ve been having data connectivity issues with my phone for the last month or so. I cannot connect to NordVPN, nor can I play games like Honkai Star Rail while on data. Everything was working fine until recently, and I had spoken to a PM rep earlier ...

Any chance Public will offer the 80GB Can/Mex/US data, talk, text plan for $27 to existing customers

Is there any chance Public will offer the 80GB Can/Mex/US data, talk, text plan for $27 to existing customers?I noticed several competitors have this promotion going on for the next few days. Would be nice to get this deal with Public instead of swit...

Can’t access app services without access to my phone, which I’ve lost

Is there anyway to access app services without physically having my phone? I lost it and got a new one but can’t change my SIM card without having my old phone for 2FA.

Call History of Historical Account

Hello, I would like to request a copy of the call history for my historical account with Public Mobile. I am mainly looking for the incoming and outgoing calls in November 2021. Please let me know how we can proceed with this.Thank you!

How to retrieve accidentally deleted text messages

I need help with changing my phone number.

I have a public mobile number but it doesn’t come up on my authentication. Therefore I cannot sign in.

Update

How to update my number in eversafe

My Account

I'm trying to transfer my phone number from Bell over to public mobile. I said yes to the request and now they're saying they didn't receive the request. What do I do?

Resolved! Talk Minutes balance

How do i find my LD talk minutes balance? that was PM's gift from before, I cannot find it now. I am certain I didn't use them all

Phone number not valid when transferring to set up phone plan

Saying my phone number isn’t valid to transfer over

Resolved! My phone says SOS

I tried resetting my network settings and rebooting my phone (twice), but still only SOS and a wifi signal. Everything in Settings seems okay, but nothing brings back the cellular connection.

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